Reception

Reviews of Sorrento Relais

Sorrento Relais
Via Bernardino Rota, 5, Sorrento, NA

Reviews

8.4

Very good

Rating 10 - Excellent. 74 out of 195 reviews" "
Rating 8 - Good. 79 out of 195 reviews" "
Rating 6 - Okay. 34 out of 195 reviews" "
Rating 4 - Poor. 4 out of 195 reviews" "
Rating 2 - Terrible. 4 out of 195 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Ilaria on 26 Feb,2024
Grazie mille

10/10 Excellent

Robert, Bradenton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Breakfast was amazing.
Stayed 3 nights in Nov 2023
Response from ilaria on 21 Nov,2023
Thank you so much!

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities
The receptionist Ilaria saved this property from getting a bad review from me. She was very helpful on each occasion, communicated efficiently with me prior to arrival, and even fixed a plumbing problem in my room! But the A/C did not work well at all, and the weather was hot and humid during my stay. The sink had no stopper, which is dangerous for a contact lens wearer.
Stayed 2 nights in Oct 2023
Response from PASQUALE on 10 Nov,2023
GRAZIE

4/10 Poor

Eric

Liked: Cleanliness
Disliked: Amenities
Location of property was good. Rooms are tiny. Almost like a prison cell. Noone was at reception for check-in or check-out. Very expensive for what it was. Terrible cancellation policies for a place that doesn't seem to have a problem selling out. Cannot recommend.
Stayed 1 night in Oct 2023
Response from pasquale on 13 Oct,2023
grazie mille

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible hotel and amazing service and breakfast! Would totally recommend to anyone in Sorrento!
Stayed 3 nights in Jul 2023
Response from ilaria on 3 Aug,2023
Thank you so much!you were an amazing guest too

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorrento stay
Iliana was ever so helpful, from texting ahead of arrival to meeting us later than planned, as well as checking updates for us on the status of the broken train line! We didn't see anyone from the staff team apart from the breakfast waitress but she too was very pleasant. The room was small but very clean and comfy, with everything we needed. The honesty bar/fridge was a great addition. Location was ideal for our stay.
Stayed 3 nights in Jul 2023
Response from Ilaria on 22 Jul,2023
Thank you so much!

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from ilaria on 23 Jul,2023
Thank you so much

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, nice stay
This small hotel was very nice and in a good location. The rooms are small and simple but clean. Breakfast was excellent with scrambled eggs, juice, meat, cheese, pastries. The staff was very helpful when we had questions. It was advertised that there was laundry but it was just a dryer and it could only be used 3:30-5:30 pm.
Stayed 1 night in Jun 2023
Response from ilaria on 7 Jul,2023
Thank you so much!

10/10 Excellent

WALTER

Liked: Cleanliness, staff & service, property conditions & facilities
Decent effort put into the breakfast with cooked eggs and other items. Friendly helpful staff. Not a far walk from town center.
Stayed 2 nights in May 2023
Response from pasquale on 28 Jun,2023
thank you

8/10 Good

Maureen

Stayed 2 nights in Jun 2023
Response from pasquale on 28 Jun,2023
Thank you

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean and very friendly staff, especially the woman preparing breakfast. The negatives- bathroom had a cramped setup. Toilet was so close to the shower that I couldn’t sit comfortably without my knees hitting the shower wall. The room was warm when we entered after the day’s excursions. When we asked about the air conditioning, we were told it wasn’t working throughout the property. Opening the window cooled the room down after 30 minutes , but we were fortunate that temperatures weren’t hot outside.
Stayed 2 nights in May 2023
Response from pasquale on 5 Jun,2023
grazie mille

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Overall the room was excellent. Our only real problem was the HVAC system. Even we turned it off, it continued to pour heat out.
Stayed 4 nights in Feb 2023
Response from pasquale on 23 Feb,2023
grazie

10/10 Excellent

Brendan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean. Staff were exceptionally friendly and helpful. Would highly recommend to anyone wishing to stay close to the centre of Sorrento.
Stayed 4 nights in Sep 2022
Response from pasquale on 14 Oct,2022
grazie per averci scelto

8/10 Good

Reginald

Stayed 1 night in Sep 2022

8/10 Good

Gerald

Stayed 4 nights in Sep 2022
Response from pasquale on 14 Oct,2022
grazie per la sua recensione

8/10 Good

OLIVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Sorrento
The room was basic but spacious and spotlessly clean. Location was ideal Staff were friendly and as we checked in late we needed them to come after normal hours, which they did most obligingly
Stayed 5 nights in May 2022
Response from pasquale on 14 Jun,2022
thanks

10/10 Excellent

Tomas

Liked: Staff & service, amenities, property conditions & facilities
Great hotel! Will come back again in the future :))
Stayed 2 nights in Apr 2022
Response from pasquale on 5 May,2022
grazie mille

10/10 Excellent

Soner

Stayed 1 night in Nov 2021
Response from pako on 11 Jan,2022
grazie mille

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from LAURA on 4 Dec,2019
THANKS

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast staff very friendly internet good close to everything
Stayed 3 nights in Oct 2019
Response from laura on 2 Nov,2019
thanks

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from laura on 2 Nov,2019
thanks

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Good and bad
Good points: good breakfast, comfortable bed, good shower, good location, clean, pleasant staff. Bad points: Our basement room was incredibly damp, and always smelled musty. Very unpleasant. Crowded bathroom with no counter space at all. Not enough hangers, and short closet didn't allow me to hang dresses. No hangers for pants at all. A green emergency light on the ceiling coyuld not be turned off, and lit up the whole room at night, making it difficult to sleep.
Stayed 2 nights in Oct 2019
Response from laura on 2 Nov,2019
thanks

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorrento Relais - reasonable hotel
Amazing stay at Sorrento Relias. Staff were so so friendly, helpful. Amazingly central and convenient location for my stay. Room was cleaned every day and I had an amazing greeting by the gentleman around 12.30pm when I couldn't check in till 1pm but my room was ready. The lovely afternoon receptionist also helped me book the speed train ticket to Florence, and the breakfast and staff who served it were so helpful too. I would stay here again, and recommend that you do too,
Stayed 2 nights in Oct 2019
Response from laura on 2 Nov,2019
thanks!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Our room backed onto a kitchen next door - they began work early . Staff friendly - good location
Stayed 4 nights in Sep 2019
Response from laura on 2 Nov,2019
thanks

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from laura on 2 Nov,2019
thanks

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from laura on 6 Aug,2019
grazie

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
Great place close to everything. Lovely staff in a caring family run business.
Stayed 4 nights in Jun 2019
Response from LAURA on 19 Jun,2019
THANK YOU SO MUCH

8/10 Good

DorothyRuppery, Guerneville,California N

Liked: Cleanliness, staff & service
Breakfast was substantial,with a good choice of healthy items. All the staff throughout our stay were helpful,kind &considerate.
Stayed 6 nights in May 2019
Response from PAS on 14 May,2019
GRAZIE MILLE.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and friendly was a little difficult to find
Stayed 7 nights in Mar 2019
Response from ps on 19 Mar,2019
hello, thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from pas on 20 Nov,2018
grazie mille

10/10 Excellent

Patricia, Strathmore, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice bnb close to everything. Lots of storage in the room, a mini-fridge, comfy beds and excellent pillows, black out shutters, disco shower, (!) hair drier, good breakfast with cappuccino and loved walking through the lemon grove right next door to the main road. Grazie!
Stayed 4 nights in Oct 2018
Response from laura on 20 Oct,2018
grazie

10/10 Excellent

Gb, Johnstown pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole experience was great. Our room was on the first floor and was very large. It was clean and bright. Check in and out was a breeze. Our shower head was broke, they replaced it the next morning. Our air conditioner shut off for some reason but they had it running in 5 min. The rooms are next to a busy road but the windows block a lot of the noise so its not bad at all. It was a very nice place to stay for a great price and great location.
Stayed 9 nights in Oct 2018
Response from pasquale on 20 Oct,2018
grazie

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, close to station.
Comfortable hotel room with modern facilities. Quiet area. Great staff. We were 2 adults and 1 child. Our only disappointment was the shower head. It just dripped 3 streams of water. Overall a thumbs up from us. Station was less than a 10 minute walk away. Breakfast selection was good. Would stay here again.
Stayed 3 nights in Sep 2018
Response from pasquale on 20 Oct,2018
grazie

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Europe travelling
We had five nights here. We were given the first room near reception which worried me as I thought it might be noisy with all the foot traffic and voices but actually was ok and quiet after hours. The room is very outdated and def could do with a makeover. The bathroom needs ventilation as no exhaust fan or window and so smelt very musty. Our room was a bit bigger as we had booked for three people but one did not turn up so gave us more room to move but would have been very cramped if the three of us had been in it. Checkin good and the reception and kitchen staff lovely. Breakfast included, it was a continental. Walking distance from train station about ten minutes. Road very busy but once windows closed does block out the noise. Walking distance to most sights takes about 10- 15 minutes and lots of supermarkets and eating around. Safe in the room, as well as jug and mini fridge so all a bonus. You get keys to let yourself in after 8.30 at night so not an issue. €3 each person each night for city tax, the most we have paid anywhere. This is not hotels fault but mandatory from the local government.
Stayed 5 nights in Sep 2018
Response from pasquale on 20 Oct,2018
grazie

8/10 Good

MARIBEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Good area.
Stayed 2 nights in Sep 2018
Response from pasquale on 25 Sept,2018
Grazie mille

8/10 Good

George, London, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and well located for Town center.
Small B&B which is very well located, just a 10 minute stroll to Piazza Tasso and near to the train & bus stations. Our ground floor room was clean, spacious and well equipped, including a small fridge and Italian Sky TV (many of the programs you can change to English language though). Good bathroom, but in need of a couple of minor repairs. Electric window blinds and double glazing effective at keeping out light/noise when required. Aircon and room safe very good. Adequate continental breakfast. Manager and staff very helpful and friendly. Would definitely recommend as budget accommodation and if we come back to Sorrento would be happy to stay here again.
Stayed 5 nights in Sep 2018
Response from Pasquale on 24 Sept,2018
GRAZIE MILLE

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, room comfort
Short stay Sorrento
Wonderful service and great location. Beds could have better linens and firmer mattress but it was ok. We stayed two nights in July.
Stayed 2 nights in Jul 2018
Response from pasquale on 10 Aug,2018
grazie mille

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Been there, done that, not going back!
They lock the front door at 8:30 pm and give you a clicker to get in. My clicker did not work the third night I was there. It was early enough that a man was awake on a second story balcony and opened the door for me. Could have been locked out all night!
Stayed 3 nights in Jun 2018
Response from pasquale on 19 Jul,2018
It's enough to ring, it's me. you have all my telephone contacts, even whatsapp. non-constructive criticism. thank you

8/10 Good

Ed, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and beds were comfortable. Bathroom was small and needed some minor repairs. Breakfast was good and staff was helpful and accommodating. Overall a good B&B in a nice location.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Cozy Space
Staff was so friendly and accommodating. They were also very patient with us throughout our stay. We enjoyed the breakfast and freshly made cappuccinos every morning and loved the location which is right next to town and adjacent to a charming orange and lemon garden. Would definitely stay again
Response from pasquale on 9 May,2018
grazie mille

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Sorrento!
Fabulous!
Stayed 1 night in Jan 2018

8/10 Good

Diane

Liked: Cleanliness, staff & service, room comfort
Good value and good location so close to the train station and walking distance to the shopping area of the old town
Stayed 2 nights in Nov 2017

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for sightseeing in the local area.
Stayed for two nights, good location, easy to find. Very welcoming staff at all times. Room was a good size, clean and comfortable. Some noise experienced as other guests arrived late at night. Breakfast excellent. Doesn't have views of the bay or anything like that but it's a good location close to the station and really good value for money if you just want a base for travelling to Pompeii, Herculaneum and Vesuvius. Would definitely recommend it.
Stayed 2 nights in Nov 2017

8/10 Good

V, Liverpool

Liked: Staff & service
Good location
Good location 5 mins from station. Small room but thoughtfully furnished to maximise space. Furniture a bit worn. Very colourful lights in the bathroom! Shower head really needs attention-sprays in very odd directions. Helpful staff.
Stayed 1 night in Sep 2017

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating and receptionist was very helpful and knowledgeable!
Stayed 5 nights in Jul 2017

10/10 Excellent

Johnie, North Yorkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable bed and breakfast
Sorrento Relais is located on a quiet one way road 10 minutes from the railway station and buses (buses park outside the railway station). Therefore it's very easy to get to, say, the Amalfi Coast on a bus or Pompeii by train. There's other destinations of course.The accommodation was on the ground floor (for us) and consisted of a bedroom with double bed and a bathroom with washbasin, toilet and shower. The room was not 'ooh, this is amazing' but was certainly above adequate for the price. The room was very clean and tidy. The bathroom towels were changed regularly and fresh soap provided. The room overlooked a garden centre. There is an electric outside metal blind to close if darkness for sleeping is required, this is operated by a simple two part switch on the inside wall. Breakfast was the usual continental type: an adequate choice. The attendant provided tea or coffee as required. Orange juice etc was also available. So why 5 stars for staff? They were always attentive and ready to help. There was always a genuine smile on arriving at breakfast or reception. They were always helpful whatever the question. They had a genuine friendliness, demonstrated by the hug and kiss initiated by them when we left.
Stayed 7 nights in Jun 2017

6/10 Okay

Hazel

Liked: Cleanliness
Disliked: Staff & service
Great Location. Hotel was clean, providing a bed, shower, room safe and fridge very little more. Limited breakfast choice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near the beach
This hotel is on the beach, is set up nicely, and is beautiful. Everything was clean, breakfast was good, and the location was great. I would definitely go back!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep away from this hotel as I was charged twice and I can't do anything about it, and the room was very cold at night and noisy
Response from General Manager on 23 Dec,2016
Dear Guest, Unfortunnally, you made a mistake and you booked two rooms under your name; we kept busy the second room until the day of your arrival when you communicate us that you made only one reservation. Having us only two of the three night booked by you resold, we made a discount of one night instead of make you pay in full the second reservation as per our cancellation policies. We regret that this complaint does not manifested at the time of payment but only now in the review; we feel obliged to also charge the third night on your credit card since it was not appreciated our gesture. I send you our best regards Sorrento Relais Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort