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Reviews of The Inn At Stonecliffe

3 out of 5
The Inn At Stonecliffe
8593 Cudahy Circle, Mackinac Island, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 258 out of 456 reviews" "
Rating 8 - Good. 129 out of 456 reviews" "
Rating 6 - Okay. 43 out of 456 reviews" "
Rating 4 - Poor. 19 out of 456 reviews" "
Rating 2 - Terrible. 7 out of 456 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was from the dining patio was beautiful. The room was clean, quiet, and beautiful. Would stay here again. Would recommend to others.
Stayed 1 night in Oct 2021
Response from Becky M. on 15 Oct,2021
Thank you Matthew! Visit again soon! Thank you for the recommendation!

6/10 Okay

Martha

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Check-in was confusing, it took a long time and a separate staff member to figure out where our room was. The carpets were filthy as were the linens on the hide-a-bed. We were made to put clean linens on the bed ourselves. Lightbulbs were burned out in the bathroom. The “free” breakfast was embarrassingly awful. For the price of the room, I wouldn’t do it again. This property is also in no way handi-accessible.
Stayed 2 nights in Sep 2021
Response from Becky M. on 7 Oct,2021
Hi Martha, Thank you for your feedback. We are sorry we could not address these during your stay but don't have any record of you coming to the front desk with your concerns.

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is our second time staying at the Stone Cliff mansion and our first time the room was absolutely beautiful and newly remodeled however this time we were a little disappointed that our room was somewhat out of date in the bathroom and the TV was not situated comfortably to watch it from bed or the chairs but overall it is gorgeous and we really enjoyed drinks on the back covered porch and walking to the Woods restaurant next-door. We were sadly shocked several of the staff seemed grumpy and unfriendly this stay. However we will definitely stay there again but perhaps be a little more picky about which room we choose. Hopefully someone can speak with the staff about hospitality and customer service for the future.
Stayed 1 night in Sep 2021
Response from Becky M. on 29 Sept,2021
Thank you for your feedback!

10/10 Excellent

Gene

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic, Victorian, quiet, spacious, delicious food, and kind staff.
Stayed 1 night in Sep 2021
Response from Becky M. on 25 Sept,2021
Thank you Gene! Please visit us again soon!

10/10 Excellent

Stacey Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sitting on top of the bluff on the island is a very unique experience if you don’t mind biking or walking. Having the Woods next door for dinner was great.
Stayed 1 night in Aug 2021
Response from Becky M. on 8 Sept,2021
Thank you Stacey!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Becky M. on 5 Jul,2021
Thank you!

6/10 Okay

Lisa M., Boyne City

Mackinac Getaway
I don't think we were given the unit I reserved. We had a handicap unit. Several things were broken, but they did get fixed when pointed out. Just not a very romantic spot, which is what I was looking for. Still, we enjoyed our time on the island.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutley fell in love with this Inn. The staff greeted us at our gorgeous room with a plate of fruit and cheese and crackers. From check in to check out, our experience was top notch and the staff was awesome! We will definitely be back!!!
Stayed 1 night in Jun 2021
Response from Becky M. on 11 Jun,2021
Thank you so much for the lovely review! We cannot wait for your return trip to visit us!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Not much
Stayed 1 night in Jun 2021
Response from Becky M. on 9 Jun,2021
We are sorry to hear your stay did not go well. We wish we knew what happened to help make it right!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful and the space around the property was nice for the kids to be able to run around and explore. The free breakfast was also very good.
Stayed 1 night in Jun 2021
Response from Becky M. on 8 Jun,2021
Thank you!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Awesome Staff. Customer service impeccable. Breakfast was awesome I’ve never seen so many people attending the guests needs. Super fast Wi-Fi. Staff is top notch.
Stayed 2 nights in May 2021
Response from General Manager on 24 May,2021
Hello and thank you for your review! We're happy to hear that your stay with us exceeded expectations and we hope to welcome you back when you return to Mackinac Island!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Nice suite. The location is too far away from the business area. If the bike can be rent at the hotel and return to the business area would be more convenient.
Stayed 1 night in May 2021
Response from Becky M. on 17 May,2021
Thank you for the feedback! We appreciate it!

10/10 Excellent

Kendra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a must-stay Inn
Went to Mackinac Island as a last minute idea with sister-in-law. Inn at Stonecliffe was beautiful! Great employees, always willing to help and get us anything we needed. Would definitely stay there again. We rented a suite in the summer house. Great set-up and awesome view.
Stayed 1 night in May 2021
Response from Becky M. on 17 May,2021
Thank you Kendra! We are so glad you enjoyed your stay and look forward to having you visit again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained and had a very nice setting
Stayed 1 night in May 2021
Response from Becky M. on 10 May,2021
Thank you! Please visit us again soon!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Becky M. on 12 Oct,2020
Thanks Michele! Please visit us next year!

10/10 Excellent

Wendy D., Evergreen, Colorado USA

Liked: Cleanliness
Inn at Stonecliff
This was a cozy property with a great view of the Mackinaw Bridge. 2 miles from port so you either had to use a taxi, rent a bike or walk to go back and forth from the inn to the port.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place. Beautiful and secluded.
Stayed 1 night in Oct 2020
Response from Becky M. on 5 Oct,2020
Thank you! Please visit again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
A rusty pace
Breakfast good. Slow with service. Luggage never got picked up, even though lady at desk had set a time that would happen. Man handling luggage had a language barrier. My wife with breathing problems had trouble climbing two steep flights of stairs.
Stayed 2 nights in Sep 2020
Response from Becky M. on 1 Oct,2020
Thank you for staying with us! We are sorry to hear about the issue with luggage and will address that with our staff. For future visits we would like to put you on a second floor mansion or first floor Summer House room to alleviate having to climb flights of stairs!

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOOOVED it!
This hotel was perfect! Pros: beautiful views from front and back lawn (including mackinac bridge), fireplace in bar area is very cozy, nice patio for late night convo, big room with extremely comfortable bed, warm breakfast options despite COVID (thank you sooo much for making that possible, nothing worse than a cold bagged bfast) and everything was very clean. Only negative was that it is over 1.5 miles from the ferry dock. It is perfectly doable and quick on a bike, but if walking, it is a ways off the beaten path (husband and I enjoyed the time to talk and enjoy the walking). Also loved sunset rock area behind the hotel (hidden gem). We actually left the hotel and stayed at a hotel on the Main Street the following night which we liked, but I would definitely prefer to go back to stonecliffe next trip!
Stayed 1 night in Sep 2020
Response from Becky M. on 30 Sept,2020
Hi Kaitlyn! We are so glad you enjoyed your stay and left such a great review that will help guide future travelers! We will see you for your next island trip!

6/10 Okay

todd

Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Sep 2020
Response from Becky M. on 9 Oct,2020
Thank you Todd! We would love to know what we can do to get 10 stars next time!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Becky M. on 21 Sept,2020
Thank you David! Please visit us again soon!

10/10 Excellent

Amanda, Midland, MI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was off the beaten path. It was a very quiet and beautiful property.
Stayed 1 night in Sep 2020
Response from Becky M. on 17 Sept,2020
Thank you for the review Amanda! We are so glad you enjoyed your stay with us and hope you will visit us again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Becky M. on 17 Sept,2020
Thank you!!

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2020
Response from Becky M. on 13 Sept,2020
Thank you!

10/10 Excellent

erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW - what a perfect place to stay! Off the beaten path but so nice to be up on the island and away from the hub of the crowds down below. We probably wouldn't have even made it up the hill had we not stayed up there, so I feel like we really got to see the entire island.
Stayed 2 nights in Aug 2020
Response from Becky M. on 1 Sept,2020
Hi Erin! What a great review! We appreciate you staying with us and sharing your experience with others! Visit us again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Place!
This place is amazing! Beautiful Mansion. Great views of Lake Huron and the Mackinac Bridge. We stayed in the Summer House which is right next door to the main mansion and the rooms are brand new. Ours felt like an apartment with vaulted ceilings. The restaurant inside the Mansion is fantastic. Great bar inside as well. The Woods Restaurant is right next door. Golf course is beautiful and just a couple hundred feet away. I walked around it in the early morning. Also don't miss the opportunity to view a beautiful sunset on the cliffs below it. You take a path headed straight toward the water and it offers incredible views. We brought our own bikes on the ferry and rode them around the perimeter of the island twice. It is only 8 miles around and you are constantly stopping to take pictures and enjoy the lake. This place is about a 20 minute bike ride to town. Which is great if you want to get away from all the "fudgies". This place feels set apart and it is.
Stayed 1 night in Aug 2020
Response from Becky M. on 31 Aug,2020
Thank you Michael!! What a wonderful review! We are so glad you enjoyed your stay with us as well as your time on the island. Please visit us again soon!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Would not go back.
Stayed 2 nights in Aug 2020
Response from Becky M. on 25 Aug,2020
Thank you for staying with us! We are sorry to hear you did not enjoy your stay and wish we knew more to address it directly.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. The only downfall was the location of Hotel. This place is almost 2 miles from the town (major uphill on the way there).
Stayed 3 nights in Aug 2020
Response from Becky M. on 25 Aug,2020
Thank you for staying with us!

2/10 Terrible

Ronald

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Never again.
Stayed 1 night in Aug 2020
Response from Becky M. on 23 Aug,2020
Hi Ron, We are sorry to hear your stay did not go well. We wish we knew more so we could address it directly!

10/10 Excellent

Leyanna, Lake Orion

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! We enjoyed our room, it was large and had a carpeted covered patio with a slight view of the lake and bridge. The bike rentals on the property is a plus and the view from the hotel back patio was breathtaking. They make your check in, stay And checkout smooth from beginning to end. The bartender Richard is phenomenal! Makes a killer old fashion and cosmo! George was another notable employee who really helped our checkout go so smooth! There are a few things they can improve on: 1. Breakfast is free but I must warn you, it’s the same breakfast every single day. I think they should change it up a bit. One day posted and sausage and another day something else. Even holiday inn does this and they are a lower scale hotel. 2. The shuttle should run hourly during busy season. 3. Mini bar in the room would be a nice touch to enjoy that balcony!
Stayed 2 nights in Aug 2020
Response from Becky M. on 23 Aug,2020
Thank you for staying with us Leyanna! We are so glad you enjoyed your stay with us! The shuttles are owned and operated by the Mackinac Island Carriage Tours and they do set the shuttle schedule so we are not able to control the frequency. We hope you will stay with us again soon!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Becky M. on 23 Aug,2020
Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great experience at the Inn at Stonecliffe! Everything was clean and comfortable, and we had plenty of room for our family of 6. Our kids love the big lawns to play on. All of the staff were so kind and helpful, and our breakfast there was great, too! We will definitely be back!
Stayed 1 night in Aug 2020
Response from Becky M. on 23 Aug,2020
Thank you for staying with us! We are so glad you enjoyed your stay with us and hope you will visit us again soon!

6/10 Okay

Gordon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location, needs amenity upgrades
Clearly COVID has taken its toll on this hotel and I think a change of ownership may also be the problem.
Stayed 1 night in Aug 2020
Response from Becky M. on 23 Aug,2020
Hi Gordon, Thank you for staying with us! We have not changed owners in many years and are doing our best to accommodate guests with the new Covid restrictions. We do always appreciate constructive feedback on things we can improve!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Becky M. on 20 Aug,2020
Thank you Julie! Visit us again soon!

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Becky M. on 18 Aug,2020
Thank you Melinda!

8/10 Good

Edie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun weekend on the island
Our stay at the inn was great! The grounds are gorgeous with a view of the Mackinac Bridge and there is a path that leads to a pretty grotto and then out to an overlook at Sunset Rock. Breakfast was complimentary, standard scrambled eggs, sausage, oatmeal, pastries, juice, coffee, etc. There is also a restaurant next door, the Woods. I would highly recommend getting a reservation. We didn't and were unable to get in. It is 2 miles to town and the taxis and shuttles are expensive. I would recommend bringing bikes as there are many roads and trails to ride on. If you do have bikes, i would recommend taking your bags down EARLY in the morning to get them on the shuttle to go back to the ferry dock, as it can take up to 3 HOURS to get them back to Mackinaw City. That was the only downfall, we ended up walking the 2 miles with our bikes and luggage to make the earlier ferry. Also, our toilet would not flush but they gave us a plunger and we had no more issues. All in all, a great stay.
Stayed 2 nights in Aug 2020
Response from Becky M. on 17 Aug,2020
We are so glad you enjoyed your stay with us! Please visit us again soon!

10/10 Excellent

Cheryl, West Bloomfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying in the old mansion with a night time view of the Mackinac Bridge and the sunset. Pool is nice, not crowded and refreshing.
Stayed 2 nights in Aug 2020
Response from Becky M. on 17 Aug,2020
Thank you Cheryl!

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Our room was very clean, however the shower rod was broken and nearly falling off the wall. Regardless of that, I would definitely stay here again. My kids loved the pool, which was much larger than expected. For teenagers to like anything, says quite a bit! There were five of us, three over six foot, the room was large enough to not feel crowded, and the deck was the largest we've ever add at a hotel. The only real "negative" review I have would be in finding the place once we got to the island. Our luggage was tagged and taken to the hotel, but no one offered directions or instruction on how to get ourselves to the hotel.
Stayed 1 night in Aug 2020
Response from Becky M. on 16 Aug,2020
Thank you for staying with us! We are so glad to hear that your teenagers even enjoyed their stay. If you didn't already, please reach out to us and let us know what room you were in so we can fix the curtain rod. We do have a map and location information on our website and our porters at the boat docks are always willing to help with directions! Hope you will visit us again soon!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Check out the "Back Nine" golf course as well as "The Woods" restaurant at the edge of the property. Don't miss the short hike through the woods to Chimney/Sunset rock, which puts you on top of the cliff overlooking Lake Huron with views of the Mackinaw Bridge. The uphill walk from town to the resort was a little long with kids, but the downhill walk back into town was very doable. Plenty of room on the property for social distancing.
Stayed 1 night in Aug 2020
Response from Becky M. on 14 Aug,2020
Thank you for staying with us!

10/10 Excellent

Rabih

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel very clean comfy and spacious room gorgeous view on the lake and overlooking Mackinac bridge location is beautiful in the woods however too far from the Main Street were all restaurants and shops are therefore need to take taxi or shuttle back and forth and it was quite expensive for the family but the place was worth it
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020
Response from Becky M. on 14 Aug,2020
Thank you! Visit us again soon!

10/10 Excellent

andrew, Naperville, il

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent. Peaceful. Clean. Love the location. Great service.
Stayed 1 night in Aug 2020
Response from Stefanie Congdon on 9 Aug,2020
Thank you so much for your kind words! Can't wait to have you back for another visit soon.

8/10 Good

deedee, lansing, mi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. I do think that since its so far from the ferry dock they should provide free shuttle for people, not just the luggage, especially since its an expensive room.
Stayed 1 night in Jul 2020
Response from Becky M. on 6 Aug,2020
HI Deedee! Thank you for staying with us! All of the transportation on the island is run through the Mackinac Island Carriage Tours and they set the rules and rates. But we are glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was away from a lot of people. Loved the view of the bridge
Stayed 2 nights in Jul 2020
Response from Becky M. on 6 Aug,2020
Thank you! Visit again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful and relaxed. The only down side To our stay was we weren’t aware of the rental bikes at the facility or the horse drawn carriage for the hotel for easy transport. We booked through a travel sight so I didn’t get a lot of information about the extra amenities.
Stayed 1 night in Jul 2020
Response from Becky M. on 6 Aug,2020
Thank you! Visit us again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Becky M. on 5 Aug,2020
Thank you!

2/10 Terrible

Nick, Fenton

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we arrived we were very disappointed to find out that we were not staying in the actual historic Inn at Stonecliffe but at the “Summer House” which is a hotel like building next to the Inn. The rooms were run down with stains and cracks in the walls and they were not clean. The soundproofing was terrible as we could hear the guests from above walking around and talking until well after midnight. We felt as if we were duped because the summer house was never mentioned in the listings. I would not recommend especially for the price we paid.
Stayed 1 night in Jul 2020
Response from Becky M. on 28 Jul,2020
Hi Nick, We are sorry that you felt "duped". We do have two buildings on site and in the listings on Expedia each room type starts with "Mansion" or "Summer House" indicating where the room is located. If you wanted to stay in the mansion you would have needed to pick a room that started with "Mansion". We do hope that you will give us another try on your next visit to the island!

4/10 Poor

CrystalW, Buchanan, MI

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The housekeeping team did not do a thorough job of cleaning. Under the pull out sofa was an empty water bottle and remnants of the previous guests popcorn. Made me wonder what else they didn't clean thoroughly. When we went down for breakfast one of the windows in the eating area had a screen that was partially hanging out of the window. The advertised heated pool...not heated. The upkeep of the inn is subpar considering the money you pay. The bellhop/concierge service also gave inaccurate information in regards to the shuttle/taxi service you need to take into town. Next year we will find different accommodations when we stay on the island.
Stayed 1 night in Jul 2020
Response from Becky M. on 29 Jul,2020
We are sorry you did not enjoy your stay with us. Your experience is not typical for our guests so we appreciate your feedback. We do hope that you otherwise had a good time while on the island!

10/10 Excellent

Lisa, Mackinac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. Friendly staff, great food.
Stayed 2 nights in Jul 2020
Response from Becky M. on 27 Jul,2020
Thank you Lisa! Please visit us again soon!

8/10 Good

Trish

Travelled with family
Just OK, wouldn't stay again
Staff was helpful if you asked questions, but they didn't offer up any information about the amenities. We stayed in the summer house and it is an older property with creaks and squeaks. Lots of spider webs and doors that don't close correctly. Bathroom is very small, decaf coffee only and the pool was freezing and unusable even on an 80 degree sunny day. Location was beautiful but you are away from everything so be sure to bring food and drinks with you.
Stayed 1 night in Jul 2020
Response from Becky M. on 25 Jul,2020
Hi Trish, We are glad that you enjoyed the location and will take your constructive comments into consideration!