4/10 Poor
Stacie-jane
16 Apr,2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We had a fire alarm at 3.30am one night of our stay. The fire exit sinage is not clear, leaving us stuck and locked in the stairwell until we looked around for the exit through a basement.
We where not greeted by any staff. No fire warden. Not even someone at the exit point to direct or meet patrons. We met in the foyer and were just told to go back to our rooms in over a speaker.
The night manager or staff shoulf have met us and reassured us before we returned to our rooms.
All the guests could talk about the next day was that we were lucky this was either a small fire or not one at all (we were never advised) as there would most certainly have been casualties.
The Adina's fire plan and lack of communication in an emergency is completely below basic standards.
I advise you make your own exit plan so you can be assured safety in case you need to evacate the property in an emergency.
Unfortunately, the parts of the accommodation I enjoyed and would have recommended were over shadowed by the events during the emergency evacuation.
Stacie-jane
Stayed 4 nights in Apr 2024