6/10 Okay
William
Business traveller
12 Dec,2023
Liked: Cleanliness
Chaotic and rude female staff
This hotel was recently acquired by a hospitality platform technology company 敦謙國際 founders during the pandemic and being converted to a limited-service kiosk-based hotel like many similar in Guide Hotel and Check Inn family of brands. Chaos is the best way to describe everything here and be aware that the staff doesn't know much about the hotel as they are all new, and room descriptions are highly inaccurate.
I called before booking a specific room-type asking whether it has a desk and reliable internet because I was on a business trip. Phone staff told me yes to both questions but when I arrived, the room doesn't have a desk or any flat surface at all... and the room size is definitely smaller than the description here. When I try to resolve this, I was faced with some of the rudest female staff I have ever dealt with in my extensive travel experience. The young male manager/front-desk lead saved the day and addressed my issue professionally.
I was given a room that may have gone through partial renovation or fix-up. Something look fairly new while others are in a disrepair. Half of the wall outlets do not work, so I had to resort to charge my phone in the bathroom.
Housekeeping staff is unpredictable to say the least. They threw out things I kept on the desk, while left some garbage items uncollected. They also discarded amenity items like shampoo/body wash without replenishing them. Coming back to the hotel every night is like a surprise of what can go wrong!
William
Stayed 6 nights in Dec 2023