arrived at 1:30pm, the reception said cannot give me a room since the check in time is at 4pm, that is the rules! very unflexible.
since it was on my bday on the day of the check in, and asked if there could be an upgrade. the staff said no immediately then bluntly said "I will see if there are other rooms available for you once it is time to check in" , so I left my luggage at the front, she wrote me a tag that says "room 801" on it. when it was 4pm, I came back to the hotel, the receptionist just gave me the room 801 key, so nothing was done. happy birthday to me! I felt soooo special! thanks!
the actual room was ok. not too big nor small (compared to fx hotel I stayed at last june which was spacious),
the bathroom was big. there's a two in one (shampoo and body wash) and no conditioner.
the bed was too soft, some extra blanket in the closet would had been nice coz it doesn't have heating in the hotel so It got cold in the middle of the night.
the travel distance from mrt to hotel is 5 mins but the mrt station this hotel is at is not city at all. it is close to the concert hall but if you are there for a concert, I suggest taking the taxi and live somewhere that has more things to buy and eat.