Front of property – evening/night

Reviews of Quest New Plymouth

4.5 out of 5
Quest New Plymouth
21 Currie Street, New Plymouth

Reviews

8.8

Excellent

Rating 10 - Excellent. 304 out of 590 reviews" "
Rating 8 - Good. 231 out of 590 reviews" "
Rating 6 - Okay. 42 out of 590 reviews" "
Rating 4 - Poor. 12 out of 590 reviews" "
Rating 2 - Terrible. 1 out of 590 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities
Very central and everything you need in the apartment
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It has everything you need. The kitchen has an oven which was nice for eating in the apartment. Having a separate bedroom was a nice treat on our extended holiday. And a washer and dryer in the unit. Very convenient
Stayed 2 nights in Feb 2024

6/10 Okay

Malcolm

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room we had was not what we had expected. Ventilation was poor and cooking smells remained even though we used all equipment provided.
Stayed 3 nights in Jan 2024

10/10 Excellent

Keeley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great, was in a great location - across the road was the shopping centre so easy access. Easy to walk to many restaurants and cafes for lunch and dinner etc Small carpark available which is on a first come first serve otherwise parking available on the street after 5pm free and free on Sunday
Stayed 1 night in Jan 2024

6/10 Okay

Aaron

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Glyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed over the Christmas Eve-Boxing Day period. The gentleman at reception couldn't have been more helpful.
Stayed 3 nights in Dec 2023
Response from Tejas on 18 Jan,2024
Dear Glyn,Thank you for sharing your positive feedback about your stay during the Christmas Eve-Boxing Day period. We're delighted to hear that the gentleman at reception was helpful and contributed to your positive experience.If you have any specific comments or suggestions for improvement, please feel free to share them with us. Your feedback is valuable as we continually strive to enhance our guests' experience.Thank you for choosing our property, and we look forward to welcoming you back on your next visit.Best regards,Tejas AdelkarHotel Manager

6/10 Okay

Rachael

Travelled with partner
Location fantastic...room had a 'cooking' odour
Stayed 1 night in Dec 2023
Response from Tejas on 18 Jan,2024
Dear Rachael,Thank you for sharing your feedback about your recent stay. We're delighted to hear that you found our location fantastic.However, we apologize for any inconvenience you experienced with a cooking odor in your room. Your comfort is important to us, and we regret that this aspect of your stay did not meet expectations. We will address this matter internally to ensure a more pleasant experience for our guests in the future.If you have any additional comments or specific suggestions for improvement, please feel free to share them with us. Your input is invaluable as we work to enhance the overall guest experience.Thank you for choosing our property, and we appreciate your understanding as we strive to make necessary improvements.Best regards,Tejas AdelkarHotel Manager

8/10 Good

Kayne

Stayed 1 night in Nov 2023

8/10 Good

Simon, Morayfield

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Always stay here when in New Plymouth, it’s a good standard and very convenient, parking is included.
Stayed 3 nights in Nov 2023
Response from Tejas on 27 Nov,2023
Dear Simon,Thank you for your trust and for choosing to stay with us whenever you are in New Plymouth. We greatly appreciate your positive feedback and are thrilled to hear that our hotel meets your expectations in terms of both standards and convenience.Providing a comfortable and convenient experience, including complimentary parking, is our goal, and we're pleased to know that we've been successful in doing so for you.If you have any specific comments or preferences that could further enhance your future stays, please feel free to share them with us. We value your input and are committed to ensuring your continued satisfaction.Thank you for being a valued guest, and we look forward to welcoming you back on your next visit to New Plymouth.Best regards,Tejas AdelkarHotel Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value for money and the location was quite central.
Stayed 1 night in Nov 2023
Response from Tejas on 15 Nov,2023
Hi Paul,Thank you for taking the time to share your positive feedback. We're delighted to hear that you found our property to be great value for money, and that our central location met your needs. Providing excellent value and a convenient location are important aspects of our commitment to guest satisfaction.If you have any specific comments or suggestions on how we can make your future visits even more enjoyable, please don't hesitate to share them with us.We appreciate your choice to stay with us, and we look forward to welcoming you back on your next visit.Best regards,Tejas AdelkarHotel ManagerQuest New Plymouth

8/10 Good

Brett and Talia

Stayed 1 night in Nov 2023

8/10 Good

Annabelle

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We left the braemar hotel in disgust. Although we paid more there was no comparison. We will return to the quest it was lovely.
Stayed 1 night in Oct 2023
Response from Tejas Adelkar on 1 Nov,2023
Dear Peter,Thank you for sharing your thoughts with us. We appreciate your feedback.We are delighted that you had a much more enjoyable experience at Quest. Your satisfaction is of the utmost importance to us, and we look forward to welcoming you back on your next visit. Your kind words reaffirm our commitment to providing a pleasant and memorable stay for our guests.If you have any further comments or specific suggestions for us, please feel free to share. We are here to make your stay as enjoyable as possible.Thank you for choosing Quest, and we can't wait to have you back with us.Best regards,Tejas AdelkarHotel ManagerQuest New Plymouth

10/10 Excellent

Annabelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We loved our one bedroom apartment. We had a view and it had plenty of sun light. The owners were great very accommodating to our needs. Also the little touches like our names coming up on the TV loved that. We would highly recommend Quest New Plymouth
Stayed 2 nights in Oct 2023
Response from Tejas Adelkar on 1 Nov,2023
Dear Annabelle,Thank you for sharing your positive feedback and for choosing Quest New Plymouth for your stay. We're thrilled to hear that you loved your one-bedroom apartment, the view, and the abundance of sunlight. Providing a comfortable and enjoyable environment for our guests is of utmost importance to us, and it's fantastic to know that your stay lived up to your expectations.We appreciate your kind words about our owners and their accommodating approach to your needs. It's our aim to go the extra mile to ensure our guests have a memorable experience.The personalized touch with your names appearing on the TV is a small gesture that we hope adds a unique and welcoming touch to your stay.Thank you for your recommendation, and we look forward to welcoming you back to Quest New Plymouth in the future. If you have any specific comments or suggestions, please feel free to share them with us.Best regards,Tejas AdelkarHotel ManagerQuest New Plymouth

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness
The fridge made a terrible noise all day and night, lucky we were out a lot. Parking was a challenge, not enough of it. breakfast which was included was 2x Crossin's, 1 small orange juice 2x packs jam and butter, for 2 people. Not like the picture in the lift??
Stayed 2 nights in Oct 2023
Response from Tejas Adelkar on 25 Oct,2023
Dear Andrea,I want to extend my sincere apologies for the issues you encountered during your stay at our property. Your feedback is incredibly important to us, and I'm sorry to hear about your experiences.I'm concerned to learn about the noise from the fridge in your room. This is certainly not the level of comfort we aim to provide, and we will have our maintenance team inspect and rectify the issue immediately.Regarding parking, I'm sorry to hear that it was a challenge due to limited availability. We are continuously working to improve our parking situation, and we appreciate your patience and understanding.As for breakfast, I'm disappointed to hear that it did not meet your expectations. We will review our breakfast offerings to ensure they align with what we advertise and what our guests deserve.Your feedback highlights areas where we can improve, and we take this seriously. I apologize for any inconvenience you experienced during your stay, and we will work diligently to address these concerns and ensure a more enjoyable experience on your next visit.If you have any further comments or require additional assistance, please don't hesitate to reach out to our front desk or management.Thank you for choosing our property, and we hope to have the opportunity to make your next stay a more pleasant one.Sincerely,Tejas AdelkarHotel Manager

10/10 Excellent

Dinesh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy checkin and check out, property as described, clean and expected amenities available.
Stayed 1 night in Oct 2023
Response from Tejas Adelkar on 25 Oct,2023
Dear Dinesh,Thank you for taking the time to share your positive feedback about your recent stay at our property. We're thrilled to hear that your check-in and check-out processes went smoothly, and that our property lived up to your expectations.Maintaining a clean and comfortable environment with all the expected amenities is a top priority for us, and we're pleased that you found everything to your satisfaction.Your kind words are greatly appreciated, and we're delighted that you had a pleasant experience during your stay. If you have any suggestions or comments to help us enhance your future visits, please don't hesitate to let us know.We look forward to welcoming you back on your next stay, and thank you for choosing our property.Best regards,Tejas AdelkarHotel Manager

10/10 Excellent

Li Yan

Stayed 6 nights in Oct 2023

4/10 Poor

Michael, Basin View

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I have travelled extensively throughout New Zealand, Australia and the world and without doubt the nightmare experience of staying at the Quest Apartment Hotel in New Plymouth would be somewhere amongst the worst choices for accommodation that I have regrettably made. To explain, I regularly work when I travel and as a result often book larger and more spacious rooms to avoid a feeling of working in a bedroom. In this particular instance I booked a 1 Bedroom Executive Apartment which was supposed to be 55 sq m in floorspace, the room I was assigned felt smaller and did not match any of the photos or the detailed description provided on ether the Quest Website or the Expedia Website where I had booked this accommodation. Did they provide me with me with a different standard of room?, who knows, they certainly didn’t own up to having made any mistake when provided the opportunity. Additionally, none of the pictures provided for any of the rooms show the shockingly high windows that provide the only source of natural light to the living space in my room, I have taken photos from Room: 103 and will try to post this somewhere. I have read some reviews following my stay that someone else also highlighted the window situation in their room and very correctly described their stay as “like being in a prison cell”. As if this wasn’t already enough of a claustrophobic experience, all of the windows are fixed glass panels and cannot be opened. Do yourself a favour and avoid staying here.
Stayed 3 nights in Oct 2023
Response from Tejas Adelkar on 15 Oct,2023
Thank you for Conatcting us and sharing your feedback for your recent stay.I'm sorry to hear about your disappointing experience at the Quest Apartment Hotel in New Plymouth. It's clear that the discrepancy between the description and the actual room left you feeling let down, especially with the issue of limited natural light and unopenable windows. When investigted, there was an error made by the online platform,( accidently placing a wrong room category, instead of the one booked)Your feedback is important, and your concerns would have been addressed satisfactorily during your stay, with proper communication with staff , if they would have known about this issue. I understand how crucial it is to have an accurate portrayal of the accommodations before booking, and it's disappointing when these expectations are not met.Thank you for bringing this to our attention, Please allow me to reach out to you to discuss possible compensation for the inconvenience caused. Please contact via email at manager@questnewplymouth.co.nz or please give us a ring on +64 67585483Best Regards,Tejas AdelkarHotel Manager

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Consistently good
Stayed 2 nights in Sep 2023
Response from Ashley Kieselbach on 10 Sept,2023
Dear Stuart, Thank you for rating us 5/5 - I am sure you enjoyed your stay with us. We aim to provide our guests a consistent and quality service and I am glad that we were able to do so. Thank you again and see you soon ! Kind Regards, Ashley Kieselbach

10/10 Excellent

Pierre

Liked: Cleanliness, room comfort
Great short stay in New Plymouth
New Plymouth a great place. Hotel very convenient and very good value. Weird check-in. The door from the parking lot locked with a “hard to understand” note and keypad next to it. “Operator” (I think) didn’t answer at first - a bit stressful situation, but worked out OK.
Stayed 1 night in Jul 2023
Response from Tejas Adelkar on 25 Aug,2023
Dear Pierre,Thank you for sharing your experience with us. We're pleased that you enjoyed New Plymouth and found our hotel convenient and good value.We apologize for any inconvenience you faced during the check-in process. Your feedback regarding the locked door and difficulty in understanding the note is valuable, and we'll work to ensure clearer instructions and smoother communication in the future.We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience during your next visit.Best regards,Tejas AdelkarHotel ManagerQuest New Plymouth

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from QNP Team on 28 Aug,2023
Dear guest, Thank you for rating us 8/10, I am sure you enjoyed your stay. We hope to see you again in near future. Kind Regards, Quest New Plymouth

8/10 Good

Stuart

Stayed 1 night in Aug 2023
Response from Quest New Plymouth on 28 Aug,2023
Dear Stuart, Thank you for rating us 5/5, we are pleased to know that you enjoyed your stay - we look forward to seeing you next time. Kind Regards, Quest New Plymouth

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, room comfort
Awesome stay
Stayed 1 night in Jul 2023
Response from Quest New Plymouth on 28 Aug,2023
Dear Darren, Thank you for rating us 10/10, I am sure you enjoyed your stay. We look forward to have you back in future again. Kind Regards, Quest New Plymouth

8/10 Good

Greg

Stayed 2 nights in Jul 2023
Response from Quest New Plymouth on 28 Aug,2023
Dear Greg, Thank you for rating us 8/10, I am sure you enjoyed your stay, we look forward to have you back at our hotel. Kind Regards, Quest New Plymouth

10/10 Excellent

Marissa

Stayed 1 night in Jul 2023
Response from Quest New Plymouth on 28 Aug,2023
Dear Marissa, Thank you for rating us 5/5, it was our pleasure having you at our hotel - we look forward to having you back at our hotel. Kind Regards, Quest New Plymouth

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location in the centre of New Plymouth
Stayed 3 nights in Jun 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Easy walk to offices, shops, restaurants etc
Stayed 1 night in May 2023

10/10 Excellent

Sanita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean and comfortable room!
Stayed 1 night in Jun 2023

10/10 Excellent

Pat

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023

8/10 Good

Glenn

Liked: Cleanliness, property conditions & facilities
The staff were very helpful and accommodated my early checkin request
Stayed 1 night in May 2023

10/10 Excellent

Claire

Liked: Cleanliness, room comfort
Great place to pull up.
Second visit to Quest. Just love the set up of the one bed units with kitchen. Well equipped and you can even cook a roast. Staff very friendly allowed us to checkin early due to weather and fact we had no transport. Location handy for everything.
Stayed 1 night in May 2023
Response from Jashma on 11 May,2023
Claire thank you for your kind words, we look forward for your next visit to serve you.

6/10 Okay

Linda

Stayed 2 nights in Apr 2023

8/10 Good

Zaid

Liked: Cleanliness
Very good apart from the TV setup
Excellent location. Usual Quest quality which is to say, very good. We usually stay in one-bedroom apartments but this opted for a studio this time because we stayed only a couple of nights. The TV setup is not comfortable and it can certainly use a lot of improvement. Having the set facing a wall with no option to rotate or tilt the TV wall-mount meant that we had to look sideways to watch TV.
Stayed 3 nights in Apr 2023

10/10 Excellent

Parwinder singh

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Darren

Stayed 1 night in Mar 2023

10/10 Excellent

Rebecca

Stayed 1 night in Feb 2023

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay. Excellent value. The staff were lovely and very helpful. The bed was comfortable and apartment very clean.
Stayed 1 night in Feb 2023

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness
Lack of laundry facilities within room as displayed when initially booked
Stayed 3 nights in Feb 2023

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great central location with good parking. Room was quite cold even with aircon off. Shower overflowed on to the bathroom floor (not towards the drain). No basics such as a can/bottle opener in the room and only 2 plates, cups, glasses etc meaning you had to do dishes multiple times a day if eating in.
Stayed 3 nights in Feb 2023

10/10 Excellent

Marj

Stayed 1 night in Feb 2023

8/10 Good

Simone

Travelled with family
Disliked: Cleanliness
Pleasent Stay but that's all
Nice weather and great walks and cafes but not the best of service from cafes or restaurants and the food was not that nice. Also unless it is Saturday night early Sunday morning (Clubbing Time) the town is like a ghost town. As for the Quest it's pleasant but that's about it. Room services are good plenty of Tea/coffee and bathroom essentials but that is it. Maintenance is very much needed and room decor very plain not very comfortable at all and plenty of maintenance required. With broken taps a fridge that was stuck on the coldest setting that could not be turned down so fridge constantly ran dish draw that leaked when washing so a bit tired and needs refreshing.
Stayed 5 nights in Jan 2023

10/10 Excellent

Zhongyi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
feel good
Stayed 1 night in Jan 2023

8/10 Good

Neala

Liked: Cleanliness, amenities, property conditions & facilities
Great location in the heart of New Plymouth - easy access to the waterfront, museum, gallery, gardens, food and everything that makes this town worth visiting. As others have mentioned, designated Quest parking is limited, but street spaces on Currie St are free from 5pm-9am. Room was spacious, bed comfortable and handy having access to a fridge and washing machine. Unfortunately the TV screen was purple and basically unwatchable - but didn’t come here to watch TV!
Stayed 3 nights in Jan 2023

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Easy location and good facilities. The halls a bit "dim" and numbering is "fun"...felt very safe and comfortable and the staff were lovely
Stayed 2 nights in Jan 2023

8/10 Good

Gwyneth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
On my return journey, from a holiday iin Auckland, I became unwell and didn't want to take the Connector bus back to Hawera. I went to The Quest to find out if there was a room available. There wasn't but the receptionist (I didn't get her name) was very helpful, first ringing around a number of other hotels until she found a room and then phoning a taxi for me. I appreciated the help. This was on 21st Jan at about 2pm.
Stayed 2 nights in Jan 2023

10/10 Excellent

F

6/10 Okay

Ashleigh

Stayed 1 night in Jan 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, room comfort
Great hotel manager who went out of his way to sort out 2 day booking
Stayed 1 night in Jan 2023

4/10 Poor

Kerry

Liked: Cleanliness, room comfort
Just ok
Room had everything we needed but it was pretty basic. Windows too high so you couldn’t see outside, felt a bit like a prison. Comfortable bed, fantastic location. Ok for a short stay. Staff only on reception from time to time.
Stayed 3 nights in Jan 2023

10/10 Excellent

Kin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, clean and tidy.