Lobby

Reviews of Best Western Capital Beltway Washington DC

2.5 out of 5
Best Western Capital Beltway Washington DC
5910 Princess Garden Pkwy, Lanham, MD

Reviews

7.8

Good

Rating 10 - Excellent. 357 out of 1003 reviews" "
Rating 8 - Good. 341 out of 1003 reviews" "
Rating 6 - Okay. 152 out of 1003 reviews" "
Rating 4 - Poor. 66 out of 1003 reviews" "
Rating 2 - Terrible. 87 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Festus

Good
Stayed 2 nights in Jan 2024

6/10 Okay

Lathin

Travelled with partner
For anyone looking to stay in this hotel, you should be aware this is a black neighborhood (no judgment, just fact). I was the only white person in the hotel in the three days I was there. I think people were shocked to see that I was actually there. One guy called me Uncle John. Other guests gave me a oh wow look. My Uber driver couldn't believe that I was in this hotel because I was white. If you are looking to stay in this hotel to visit downtown Washington, you'll be the furthest spot away on the Metro line. It takes about an hour 15 minutes to get from this hotel between a public transportation bus and a metro line.. My room was clean and satisfactory. The hotel employees were fine. I did not go anywhere except my room in this hotel. I cannot count on any other dining options or hotel accommodations. I saw some other reviews before mentioning partying all night long and loud music, but I thought maybe that was a one-time thing. The party in this hotel went on both Friday and Saturday night. It was obnoxiously loud and I was on the sixth floor. There are people up and down the hall drunk screaming profanities at 2 and 3:00 a.m. both nights.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rosetta

Travelled with family
Check in was easy and the staff was friendly and helpful. Bathroom could have been cleaned better, as hair was on the floor and the tub. I had a great time at the lounge.
Stayed 1 night in Mar 2024

8/10 Good

Jenette

Travelled with family
Liked: Staff & service, property conditions & facilities
We thought the lounge would be more low key but was an actual club. Did not affect our stay at all.
Stayed 3 nights in Mar 2024

10/10 Excellent

Barbara

Stayed 1 night in Feb 2024

6/10 Okay

Kathleen

Travelled with partner
Items in room needed repair. Heat did not work.
Stayed 3 nights in Dec 2023

8/10 Good

Chauncey

Stayed 1 night in Jan 2024

8/10 Good

Ventris

Stayed 2 nights in Dec 2023

2/10 Terrible

Michael

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Absolutely furious about our stay. The person who checked us in (Robert) was wonderful. We checked in at 2:15am, got into the room at 2:30am, finally got to sleep at about 3am after driving for 8 hours. Our intention was to sleep until checkout at 11am and then hit the road for the other 10 hours of our drive we had ahead of us. We were woken up at 7AM to construction taking place on our floor (the 5th floor) and the floor above us. Power tools, vaccuums, hammering and loud talking/ yelling by whoever was doing the work. My two children woke up first followed by myself and my wife. We were furious. We got 4 hours of sleep instead of 7 and ended up just packing up and leaving because of the noise. We could have been warned there would be construction, especially that damn early. Or they could have put us on a floor farther away from the work being done knowing that we had been driving all day with 2 small children and didn’t get checked in until we’ll after midnight. Absolutely furious about our stay and the staffs lax attitude about it when we checked out.
Stayed 1 night in Dec 2023
Response from Bianca on 7 Feb,2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice and the club was awesome 👍
Stayed 1 night in Dec 2023

6/10 Okay

DeEtta

Liked: Cleanliness
Disliked: Amenities
This hotel has a Club in house, terrible, the noise, the trash in the parking lot, no parking I had to park away from the front door, I felt very unsafe, there was a long line in the hotel which block the guests from getting to the elevator. I’ll never stay again, I will not.

8/10 Good

Christiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

HUNT,

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Ravichandra

Stayed 1 night in Dec 2023
Response from Bianca on 4 Jan,2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good Location
Easy check in. Hotel is located in a great location for train, and if you are going to the football game. Hotel was clean, bathroom was a little outdated but clean. Overall, nice place to stay. Staff is nice and helpful. Only stayed one night for the football game on Sunday!
Stayed 1 night in Dec 2023

10/10 Excellent

Yvelise

Stayed 1 night in Dec 2023

10/10 Excellent

Daniel reynoso

Stayed 1 night in Nov 2023

10/10 Excellent

gloria

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Osman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jeanette A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Jeffrey

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Bizarre Saturday night. There was not a single parking space available when we came back to hotel at 10:30 PM. There were 2 events going on and hundreds of cars driving around looking for spots. Total chaos--Sheriff's officer was there. Had to stay at another hotel. No help from front desk or hotel manager.
Stayed 2 nights in Nov 2023

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities
Convenient location. Not bad. I would stay there again.
Stayed 2 nights in Nov 2023

6/10 Okay

laurie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pot smell everywhere
Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Who needs to get to sleep before midnight?
Hotel is fine if you can sleep through a disco. The hotel has a nightclub on site that rattles the building til well after midnight. If you need a good night of sleep, DO NOT STAY here…and our room was as far from the nightclub as possible. Oh…and if you leave the property during the evening hours there may be no parking upon return due to the nightclubbers parking.
Stayed 2 nights in Nov 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok stay.
They have a gift shop but was not open at all times posted. There is a nightclub on premise that has very strict dress code and cover charge. Breakfast was excellent. Beds are uncomfortable. Bring your own pillow because the ones they have a little.
Stayed 2 nights in Nov 2023

4/10 Poor

ANNETTE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good at all
Stayed 2 nights in Nov 2023

2/10 Terrible

Nicole

Disliked: Staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Terri

Stayed 1 night in Nov 2023

6/10 Okay

Shelby

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very pleasant and accommodating. I had an issue with my first room, clogged tub, so they upgraded us to the penthouse. The penthouse made my family and I feel like 70s superstars lol. It was spacious and had enough room for us all. Downside:The property was outdated, in need of renovations, and breakfast was $9.95 tax. Also the pool is outdoor.
Stayed 3 nights in Oct 2023

10/10 Excellent

marlon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the price
Stayed 1 night in Oct 2023

10/10 Excellent

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Oct 2023

8/10 Good

Myrtho

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

sheila

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

murat

Stayed 2 nights in Oct 2023

8/10 Good

Juanita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

sheila

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
It isn’t a good location when traveling on 95
Stayed 1 night in Oct 2023

10/10 Excellent

Dara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet
Stayed 1 night in Oct 2023

10/10 Excellent

Torga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good one-night stay
Stayed 1 night in Oct 2023

8/10 Good

Wille

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Warren

Stayed 1 night in Oct 2023

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style hotel could use some updating and the parking area is secluded from the street area which was nice but could use some security for safety of guests overall unique hotel the old feel and style was nice does seem to get hot in the hallways might need more air conditioning and ventilation
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ronald

Stayed 1 night in Oct 2023

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location did not feel safe
Stayed 2 nights in Sep 2023

10/10 Excellent

MARIO R

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Oct 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Catherine

Stayed 1 night in Sep 2023

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023