Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
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Reviews of Omni Shoreham Hotel

4 out of 5
Omni Shoreham Hotel
2500 Calvert St Nw, Washington, DC

Reviews

8.6

Excellent

Rating 10 - Excellent. 749 out of 1238 reviews" "
Rating 8 - Good. 243 out of 1238 reviews" "
Rating 6 - Okay. 112 out of 1238 reviews" "
Rating 4 - Poor. 62 out of 1238 reviews" "
Rating 2 - Terrible. 72 out of 1238 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained, old Hotel. Wonderful amenities and beautiful surrounding. Thoroughly enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Michael on 16 Apr,2024
Hello Robert,Thank you for your kind words, we are glad you enjoyed your stay with us.Hope to see you again soon,

8/10 Good

Jelani

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay! Only thing is the valets were a bit late getting our car but nothing crazy. Remember there is a $100 hold on your stay when you check in. And $55 of it is taken by parking. So not a huge con but take it into consideration
Stayed 1 night in Apr 2024
Response from Valrie on 15 Apr,2024
Good evening Jelani,Thank you for your great review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Robert, Old Bridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations, beautiful garden, friendly staff and walking distance to nearby restaurants.
Stayed 2 nights in Apr 2024
Response from Valrie on 15 Apr,2024
Good evening Robert,Thank you for your great review, it was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is what hotels used to be like. Everything is clean and well taken care of, and the staff is professional but friendly. I will return.
Stayed 2 nights in Mar 2024
Response from Valrie on 13 Apr,2024
Good evening Thomas,Thank you for your exceptional review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael on 11 Apr,2024
Hello Dannielle,Thank you for completing the survey, I am very happy to hear that you enjoyed your stay with us.Hope to see you again soon.

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a nice neighbourhood, very close to the metro and multiple restaurants. Regret that we only stayed for one night.
Stayed 1 night in Apr 2024
Response from Sherry Qureshi on 13 Apr,2024
Ms. Natalia we are so happy that you enjoyed your stay with us, we are looking forward to seeing you again.

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay. Price and convenience to Metro and Zoo were the main drawing points Pros: convenience to the Metro; Zoo within walking distance; price (compared to hotels around the mall); plenty of space in the room (family of 4); onsite cafe for quick breakfast; variety of restaurants within walking distance; pool was heated (kids were fine but too cold for me); safe location; friendly staff Cons: in some areas, you can definitely tell the age of the building; $55 for parking; I wouldn't call the sheets terribly soft; drawback of being far away from sites if you needed to grab something (or change because of sudden rainstorm)
Stayed 5 nights in Mar 2024
Response from Valrie on 6 Apr,2024
Good day Matt,Thank you for your great review, and thank you so much for choosing the Omni Shoreham for your previous stay. I hope you will come and visit us again soon.My Kindest Regards,Valrie.

2/10 Terrible

Jennifer

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Worst hotel stay. Their system was down all week we were there, even the cash register can’t work. Staff at the front desk were not professional. Two ladies at the front desk were chatting between themselves and we had to ask if “they are available to help”. Can’t believe this is the kind of hotel that serves important national events. Will not come back and will not recommend this place to our friends.
Stayed 6 nights in Mar 2024
Response from deborah on 6 Apr,2024
We would like to apologize for the issue that you had why staying with.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very pleasant, the area is quiet, it has a beautiful garden, nice pool, rooms were cleaned everyday. There is a small coffee shop which was very convenient. The hotel is near the zoo, there is a cvs across the street and nice restaurants. Overall, my experience was very nice. I would return.
Stayed 3 nights in Mar 2024
Response from deborah on 6 Apr,2024
Thank you for feedback. And we are happy you enjoyed your stay with us.

6/10 Okay

Christine

Travelled with family
Disliked: Amenities, property conditions & facilities
The room is very outdated looks like a handy man came and did patch work the wall was cracked and bathroom tile broken there was an awful sewage smell in the hall the front was not knowledgeable but friendly
Stayed 2 nights in Apr 2024
Response from deborah on 6 Apr,2024
WE like to think you for your feedback. and telling about your experience so we can adjust the problem that you had. for our next guest won't experience the same issue .

10/10 Excellent

Linda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Michael on 11 Apr,2024
Hello Linda, Thank you for completing the survey, I am very happy to hear that you enjoyed your stay with us.It is our hope to serve you again in the near future.Kind regards

10/10 Excellent

Nathan, York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a carpet bug in our room and previous people's food leftovers in the fridge.
Stayed 3 nights in Mar 2024
Response from deborah on 6 Apr,2024
We would like to apologize for the experience you had while staying at our property

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice. Mostly well cared for - although we did have an ant problem in our 6th floor bathroom. The coffee situation is a big issue as the complimentary coffee is not available until late in the am. The only other option was to use the poor quality coffee maker in the room or pay 6$ for a cup that was not great. Budget hotels have better coffee game.
Stayed 4 nights in Mar 2024
Response from deborah on 6 Apr,2024
we like to think you for your feedback. and we are looking forward to seeing you on your next stay.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was handled in a nice way. Love the garden behind the hotel had beautiful tulips and cherry blossoms
Stayed 2 nights in Mar 2024
Response from deborah on 6 Apr,2024
we thank you for your feedback. we are glad you enjoyed your stay with us.

8/10 Good

Raimond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel . Classic old style decor.
Stayed 3 nights in Mar 2024
Response from deborah on 6 Apr,2024
Thank you for your feedback and we are happy that you enjoyed your stay with us.

10/10 Excellent

Monet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time here and will come back again.
Stayed 2 nights in Mar 2024
Response from deborah on 6 Apr,2024
We will be looking forward to seeing you on your next visit.

8/10 Good

Daniel, Woodland Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from deborah on 6 Apr,2024
We like to apologize that we did not meet your expectation. We hope you will consider us again in the near future..

10/10 Excellent

Krysta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We definitely enjoyed our stay for the 2 nights we were there for Easter weekend. When we arrived Friday late afternoon, the hotels internet was down which resulted in the front desk having to do everything by paper. There was a long line to check in but the staff had a very organized and efficient system of getting everyone checked in appropriately according to what they reserved. I commend them for their speed and grace under not so great circumstances. The room was tidy and beautiful and the beds comfortable. The housekeeping team did a great job on our room while we were away for the day on Saturday and you can tell they pay attention to detail. The hotel overall was a great choice for us and we would definitely stay there again!
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr,2024
Hello Krysta,Thank you so much for your kind words, we are so happy to see you had a blast this Easter Weekend.Hope to see you again in our property.

4/10 Poor

aparna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check In took 3 hours. We were given a key to a occupied room. Then someone tried to enter our room multiple times at ,11pm
Stayed 2 nights in Mar 2024
Response from Michael on 11 Apr,2024
Hello Aparna, We are really sorry to hear that you did not enjoy your stay with us.We had some technical issues for few days. It is our hope you give us another opportunity in the near future, we will recover this bad experience.Kind regards.

2/10 Terrible

Sunil

Travelled with family
No Air conditioner. Valet parking mandatory. Did not inform that parking is available outside. Check in was horrible. Server was down and we had wait for hours to check in. Manager was not helpful at all when requesting air conditioner. It was very hot at night. Very bad experience. Will not recommend this hotel to anyone
Stayed 2 nights in Mar 2024
Response from deborah on 6 Apr,2024
We are apologizing for the inconvenience caused to you. Upon checking in because our system was down.

10/10 Excellent

Dhaval

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr,2024
Thank you so much for your kind words Dhaval!

8/10 Good

norma

Liked: Cleanliness, staff & service, property conditions & facilities
Always stayed there. Always liked the rooms as well as lobby area, restaurants.
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr,2024
Hello Norma,Thank you so much for completing the survey.Your kind words will be celebrated with the staff.See you next time!

2/10 Terrible

Himani

Travelled with partner
Extremely inefficient check in staff. Took us over an hour to check in. They also let guests cut in before their turn in line. And they do not care how much inconvenience their inefficiency causes the guests. They also have no option to park your car outside while you check in so the only option you have is to pay $55 for valet parking. To me it’s a great money making strategy. Check google reviews before booking. Might save you time.
Stayed 2 nights in Mar 2024
Response from Valrie on 6 Apr,2024
Good day Himani,Thank you for your feedback, and thank you so much for choosing the Omni Shoreham for your previous stay. I sincerely apologize for the long wait during the check in process and any other inconveniences you faced during your previous stay. We had a company wide system outage as such the long delays. I hope you will come and visit us again so we can show you a great Omni experience.My Kindest Regards,Valrie.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very helpful staff! Would definitely return!
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr,2024
Hello Anne,Thank you so much for completing the survey, your kind words will be celebrated with the team.It is our hope to serve you again in the near future.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Great experiance
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr,2024
Thank you so much for your kind words Janet!

4/10 Poor

Douglas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from deborah on 6 Apr,2024
WE here at the Omni Shoreham our entire team would like to apologize.

10/10 Excellent

Alain, New York

Business traveller
Liked: Cleanliness, staff & service
The hotel is nice and beautiful but bathrooms are old and uncomfortable.
Stayed 1 night in Mar 2024
Response from Michael on 4 Apr,2024
Hello Alain, Thank you so much for the nice rate.Hope to see you soon!

6/10 Okay

Michael

We had to stand in line for an HOUR to check in. We were offered nothing. Oh. A water.
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr,2024
Hello Michael,I am really sorry we had to make you wait to check in. We never have been in this situation with our system down for so long.Hope you give us another opportunity to serve in the near future, we will do better.Thanks.

8/10 Good

Jagdeep

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Mi harm on 4 Apr,2024
Hello Jagdeep,Thank you so much for your nice rate.Hope to see you again in our hotel.

2/10 Terrible

anna

Travelled with family
Disliked: Staff & service, amenities
Valet parking personal was rude. Front desk was unhelpful on arrival. We asked for room service and it took over an hour to receive it.
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr,2024
Hello Anna,I am really sorry to see that we fell short on your expectations.I will escalate your comments to our Valet and Front desk Manager to work with their team as this should have never happened to you.If I can be of any assistance please let me know.

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful place, clean, but , parking a bit overpriced and valet parking (only option) was full upon my return from dinner . I had to look for street parking after paying the rate per night for my stay. Had long wait to get into my room due to system outage .
Stayed 2 nights in Mar 2024
Response from Michael on 4 Apr,2024
Hello Antonio,Thank you so much for completing the survey.We value your feedback, we will do better next time.If there is anything I can do you please let me know.

2/10 Terrible

Lauren

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Michael on 4 Apr,2024
Hello Lauren,I am sorry we fell short on your expectations. Hope you give us another opportunity in the near future, we will do better.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It has so much old glamour. The staff was exceedingly friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Michael on 4 Apr,2024
Hello Lisa, Thank you so much for completing the survey, we are so happy to hear that you enjoyed the interaction with our staff.Have a great day!See you soon.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so kind, friendly and courteous.
Stayed 3 nights in Mar 2024
Response from Valrie on 28 Mar,2024
Good evening Annie,Thank you for your great review, and for choosing the Omni Shoreham. I am so pleased my team made you feel welcomed. Please come and visit us again soon.My Kindest Regards,Valrie.

8/10 Good

Francisco Javier

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Valrie on 28 Mar,2024
Good evening Francisco,Thank you for your review, it was an honor to have you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

2/10 Terrible

Mynor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First upon checking in the staff Kindi was rude and condescending, never smiled, when I asked simple questions she responded with a condescending remark. The room smelled like faces, there were fake eyelashes and socks from the prior visitors under the table and chairs. We were never able to get in touch with the staffs when we needed something, they never answered the phone. This is the worst hotel I’ve ever been to.
Stayed 5 nights in Mar 2024
Response from Sherry Qureshi on 26 Mar,2024
Dear GuestGood afternoonOn behalf of all our associates i would like to take this opportunity to apologize over the inconvenience caused to you during check in and other items that you mentioned, i will ensure to follow up with our associates for counselling and training purpose, but i hope that you grant us another opportunity in the future to exceed your expectations

4/10 Poor

Michelle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was old, furniture and decor were dated and worn down, and room I stayed in didn't match the description / the listed amenities of what I booked. Front desk staff were rude and unprofessional, and wanted to rush through every interaction without addressing any problems or issues. Everything about my stay felt like the hotel was trying to be borderline deceptive or misleading, and just trying to get the most money out of customers while putting in the absolute bare minimum amount of effort to make the stay pleasant. Won't be booking here again.
Stayed 2 nights in Mar 2024
Response from Valrie on 24 Mar,2024
Good evening Michelle,Thank you for sharing your feedback with us. I am very disappointed to learn about your experience. As a Hotel, we strive for excellent comfort and best customer service for our guests. Clearly, we did not deliver these standards. Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address these concerns and I will personally speak with Front Office and Housekeeping Manager to look into the situation further as we heavily rely on our Front Office Associates to take care of and ensure satisfaction of our guests. We appreciate your feedback as it is extremely important to us and will use this information for training and developing purposes. Please let us know if there is anything we can do further to remedy the situation for you. My Kindest Regards,Valrie

2/10 Terrible

Khang

Tried to cancel reservation four days prior due to change in work plans. Hotel would not allow cancelation and charged for full night stay. Called the hotel continuously and Expedia to no avail.
Stayed 1 night in Mar 2024
Response from Michael on 25 Mar,2024
Hello Khang,I am really sorry we could not accommodate your request.When you book through a third party we have to follow the third party policy, in this case, you had five days prior the arrival day to cancel your reservation free of charge.In the future I would recommend you book directly using our website or calling our reservation department, in some cases we can be more flexible. Hope you have a nice evening.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael on 22 Mar,2024
Hello Emily,Thank you so much for completing the survey, seems like you enjoyed your stay with us, thanks for the nice rate.

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Elegant historic hotel in central Wash. DC. Close to Reagan International Airport. While it is large, it is a nice respite for business travelers. Excellent service, comfortable bed with high end sheets, and quite.
Stayed 2 nights in Mar 2024
Response from Valrie on 22 Mar,2024
Good evening Carol,Thank you for your great review, and for choosing the Omni Shoreham. It was an honor having you stay with us, please come back again soon.My Kindest Regards,Valrie.

10/10 Excellent

Pious, Portland

Stayed 1 night in Mar 2024
Response from deborah on 6 Apr,2024
WE like to apologize for your experience had why staying with us.

10/10 Excellent

Jt, Poughkeepsie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay to conduct business in town. Wonderful staff and always willing to be there for you.
Stayed 3 nights in Jan 2024
Response from Valrie on 2 Mar,2024
Good Afternoon JT,Thank you for an exceptional review, it was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Carmen, Eastampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Valrie on 2 Mar,2024
Good Afternoon Carmen,Thank you for an exceptional review, it was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Iva

Travelled with family
Great experience
Stayed 2 nights in Feb 2024
Response from Valrie on 25 Feb,2024
Good Afternoon Iva,Thank you for your great review, it was an honor having you stay will us. Please come and visit us again soon.My Kindest Regards,Valrie.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
A lovely and huge old hotel. Room was spacious with large windows. Finishes are tired though in the room. Few outlets, no wifi (I think) and a lumpy carpet. The beds were great and the lobby spaces are very elegant.
Stayed 2 nights in Feb 2024
Response from Valrie on 25 Feb,2024
Good Afternoon Christopher,Thank you for your great review, we appreciate your feedback as this helps us to improve our service. It was an honor having you stay will us, please come and visit us again soon.My Kindest Regards,Valrie

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was outstanding - a bit of a wait but worth it - fresh and made with care
Stayed 3 nights in Feb 2024
Response from Valrie on 21 Feb,2024
Good evening Stephanie,Thank you for your great review, it was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

8/10 Good

Dorothy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Staff was excellent, place is clean but facility is old.
Stayed 2 nights in Feb 2024
Response from Valrie on 20 Feb,2024
Good evening Dorothy,Thank you for your review, it was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Valrie on 21 Feb,2024
Good evening Suzanne,Thank you for your exceptional review, it was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

4/10 Poor

jenilyn

Stayed 2 nights in Feb 2024
Response from Michael on 22 Mar,2024
Hello Jenily,I am so sorry to hear that you did not enjoy your stay with us. Could you please share your experience with us?We use your feedback to improve our service.It is our hope to serve you again and offer you a better experience.Have a great day.

10/10 Excellent

Doreen, Long Beach

Travelled with partner
Liked: Cleanliness
Very convenient location and lots of safe running areas
Stayed 2 nights in Feb 2024
Response from Valrie on 17 Feb,2024
Good day Doreen,Thank you for your great review,and thank you for chosing the Omni Shoreham. It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.