Coffee service

Reviews of Wyndham Garden Williamsburg Busch Gardens Area

3 out of 5
Wyndham Garden Williamsburg Busch Gardens Area
201 Water Country Pkwy, Williamsburg, VA

Reviews

6.8
Rating 10 - Excellent. 419 out of 1479 reviews" "
Rating 8 - Good. 353 out of 1479 reviews" "
Rating 6 - Okay. 294 out of 1479 reviews" "
Rating 4 - Poor. 213 out of 1479 reviews" "
Rating 2 - Terrible. 200 out of 1479 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 27 Mar,2024
Thank you for the review. We are so sorry to hear your stay did not end well and we appreciate the feedback. We hope you can give us the opportunity to do better in the future.

8/10 Good

Minsiss

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very nice person who checked us in. Loved our room. Only thing I wish , was for an indoor pool. And things looked a little off because of remodeling construction but it was good overall.
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar,2024
Thank you for the review. We are glad you enjoyed your stay with us and hope to give you an even better experience in the future.

6/10 Okay

Rogger

Travelled with group
Liked: Staff & service
Lobby is kind of shocking but the rooms are solid and worth the money paid.
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar,2024
Thank you for the review. We appreciate the feedback and hope you can give us the opportunity to provide you with an even better experience moving forward.

4/10 Poor

Sandi

Disliked: Cleanliness, staff & service, property conditions & facilities
They were in the middle of renovations no one told us about. Check in lady was rude. Lots of trash and debris in parkinglot. Would not recommend.
Stayed 3 nights in Feb 2024
Response from Guest Services on 26 Mar,2024
We deeply apologize about the poor experience and appreciate the feedback. We hope you can give us the opportunity to provide you with a better experience in the future.

10/10 Excellent

UTAM

Liked: Staff & service
Very convenient and inexpensive
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Mar,2024
Thank you for the review. We are so glad you enjoyed your stay with us and appreciate the feedback. We hope you get the opportunity to stay with us again in the future.

4/10 Poor

Dennisa

Travelled with family
Disliked: Property conditions & facilities
Under renovation, makes your stay feel bad and the hotel rooms are pretty outdated
Stayed 2 nights in Mar 2024
Response from Guest Services on 17 Mar,2024
Thank you for the review. We deeply apologize about the poor experience you had at this location and appreciate the feedback. We will use the comments moving forward to help prevent any issues in the future. We hope you can give us the opportunity to do better.

10/10 Excellent

Brittany

Stayed 2 nights in Feb 2024
Response from Guest Services on 27 Mar,2024
Thank you for the review. We are so glad you enjoyed your stay with us and hope you get the opportunity to visit us again in the future.

2/10 Terrible

June

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience.
Stayed 7 nights in Feb 2024
Response from Guest Services on 5 Mar,2024
We deeply apologize about your poor experience and can assure you this is not our standard. We hope you can give us the opportunity to do better moving forward.

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I should have known for a $60 stay. The hotel is in a state of construction- everywhere. The room is old, tv doesn’t work unless you go ask the clerk how to use it, because the front desk phone doesn’t work- mirror had toothpaste splatters, sink and tub were ewww. I don’t normally complain- but this was uncomfortable. Breakfast was nearly nothing- coffee tasted like pot had not been cleaned out in forever.
Stayed 1 night in Feb 2024
Response from Guest Services on 27 Feb,2024
We deeply apologize about the poor experience at this location and appreciate the feedback. We will use your comments to help prevent and correct the issues you experienced moving forward. We do hope you can give us the opportunity to do better in the future.

6/10 Okay

Carla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand that the hotel is under renovation but the cleanliness was very poor. At the entrance of the room, it was a mess the only good thing was that the room was clean
Stayed 1 night in Feb 2024
Response from Guest Services on 26 Feb,2024
Thank you for the review. We deeply apologize about the poor experience and hope you can give us the opportunity to do better moving forward.

2/10 Terrible

Kris

Disliked: Cleanliness, property conditions & facilities
The hotel was going through renovations which I was unaware. Inside smells like heavy smoke and the breakfast is a joke. Never again.
Stayed 2 nights in Feb 2024
Response from Guest Services on 26 Feb,2024
Thank you for the review. We deeply apologize about the poor experience you had at this location and will use the feedback to resolve the problems you experienced moving forward. We hope you can give us the opportunity to do better in the future.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Quiet setting, convenient. Remodeling, breakfast was pretty basic.
Stayed 2 nights in Feb 2024
Response from Guest Services on 25 Feb,2024
Thank you for the review. We are glad you enjoyed your stay and appreciate the feedback. We hope to see you again in the future for an even better experience.

4/10 Poor

Anne

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very minimal breakfast. Unaware hotel undergoing massive reno. Shower had minimal water flow and no pressure.
Stayed 1 night in Feb 2024
Response from Guest Services on 23 Feb,2024
Thank you for the review. We deeply apologize about the poor stay you had and appreciate the feedback which will be used to correct the issues you experienced moving forward. We hope you can give us the opportunity to do better in the future.

4/10 Poor

PamRick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 18 Feb,2024
Thank you for the review. We apologize about the poor experience and will use the feedback moving forward.

2/10 Terrible

Yahaira

Travelled with family and small children
Disliked: Amenities
It was terrible the breakfast in the morning were not replenished. Got woken up to a fire alarm and had to wake up and go outside. Then I was stuck in the elevator for 20 minutes had to call 911 to have fire company come out because staff didn’t seem like they were too concerned of getting me out then when I did get out everyone went about there day didn’t check on me to see if I was ok or anything just disregarded what just happened.
Stayed 3 nights in Feb 2024
Response from Guest Services on 18 Feb,2024
Thank you for the review. We deeply apologize about the issues you experienced and can assure you this is not our standard. We will use the feedback to address the issues you experienced. Employees were in the process of getting you out from the floor above you and succeeded in this as the fire department arrived. An employee did speak to you in the lobby after the fact but unfortunately could not follow up past that due to not knowing your room number at the time of the incident. We will use the feedback provided to update our training regarding the matter and adjust our policies. Once again we deeply apologize about the incident and will use the feedback moving forward.

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean room, professional yet personable staff. Always ready to accommodate!
Stayed 1 night in Jan 2024
Response from Guest Services on 27 Jan,2024
Thank you for the review. We are so glad to hear you enjoyed your stay with us and hope to give you an even better experience in the future.

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 27 Jan,2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, amenities
Stayed 6 nights in Jan 2024
Response from Guest Services on 20 Jan,2024
Thank you for the review. We are glad you had such an enjoyable experience at our location and hope to see you again in the future.

10/10 Excellent

Tamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fast check in and I loved that the water was hot, room heat was cozy and it was a microwave even though I didn’t use it
Stayed 1 night in Jan 2024
Response from Guest Services on 13 Jan,2024
Thank you for the review. We are so glad you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Pete

Stayed 1 night in Jan 2024
Response from Guest Services on 13 Jan,2024
Thank you for the review. We are so glad you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Brandon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Response from Guest Services on 11 Jan,2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again on your next visit to the area.

6/10 Okay

Marion

Travelled with family
Liked: Staff & service, amenities
AC did not work properly. Thermostat? Staff was very friendly and competent.
Stayed 1 night in Jan 2024
Response from Guest Services on 10 Jan,2024
Thank you for the review. We apologize about the maintenance issues you experienced and will use the feedback moving forward. We hope you can give us the opportunity to give you a better experience in the future.

8/10 Good

Tara

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Guest Services on 6 Jan,2024
Thank you for the review. We are so glad you enjoyed your stay with us and hope to see you again and provide you with an even better experience in the future.

8/10 Good

Aretha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 1 Jan,2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again on your next visit to the area.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent and the staff was great! We enjoyed our stay very much. The only comment i have is that the carpet in the room needs to be changed out. Other than that the hotel is great!
Stayed 1 night in Dec 2023
Response from Guest Services on 31 Dec,2023
Thank you for the review. We are glad you enjoyed your stay with us and appreciate the feedback. We hope to be able to give you an even better stay in the future.

10/10 Excellent

Marta, Levittown

Liked: Cleanliness, amenities
Great customer service! What I love the most was the breakfast service that is include! Totally worth it!
Stayed 2 nights in Dec 2023
Response from Guest Services on 31 Dec,2023
Thank you for the review. We are so glad you had a good experience at this location and hope to see you again on your next visit to the area.

2/10 Terrible

Venessa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One of the beds had a red stain on the mattress which could visibly be seen through the sheets. The walls are super thin and the guest next door had the tv super loud we weren’t able to sleep at all. The breakfast was cold and not much variety. Staff during check in at night was super friendly but the morning staff was not pleasant at all. Would not recommend this hotel at all.
Stayed 1 night in Dec 2023
Response from Guest Services on 31 Dec,2023
We deeply apologize about the poor experience at this location. We appreciate the feedback and will use it moving forward to help prevent the issues you occurred from happening again in the future. We hope you can give us the opportunity to serve you better moving forward.

2/10 Terrible

Toan

Stayed 1 night in Dec 2023
Response from Guest Services on 31 Dec,2023
We deeply apologize about the poor experience and appreciate the feedback. We hope you can give us the opportunity to provide you with a better experience in the future.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck - you get what you pay for…
Dirty, unwelcoming check in, disgusting breakfast, most uncomfortable and squeaky beds in earth, bathroom fan non-existent - prepare for a while room sauna and so sweat after a shower. Good luck getting to sleep with the rattling AC/heat unit all night long. We checked out a day early and drove home at night to avoid sleeping here again.
Stayed 2 nights in Dec 2023
Response from Guest Services on 27 Dec,2023
We deeply apologize about your poor experience and appreciate the feedback. We do ask any issues be brought to the attention of the front desk when noticed so that they can be corrected before drastic measures like leaving early have to be taken. We apologize that your stay did not meet your expectations and can assure you this is not our standard. The feedback will be used to prevent these problems from occurring again in the future.

8/10 Good

Kristine

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Very affordable and pet-friendly. The staff were nice and friendly. They need to improve on the following: Room curtains needs cleaning Window sills dusty Breakfast potato too salty Pork Sausage too salty
Stayed 1 night in Dec 2023
Response from Guest Services on 26 Dec,2023
Thank you for the review. We are glad you enjoyed your stay with us and appreciate the feedback which will be used moving forward. We hope to see you again on your next visit to the area so that we can give you an even better experience.

8/10 Good

Farhia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 26 Dec,2023
Thank you for the review. We are so glad you enjoyed your stay with us and hope to be able to give you an even better experience in the future.

10/10 Excellent

Chad

Travelled with family
Liked: Amenities
Friendly and accommodating staff. She made checking in so easy. Nice clean room ready after a long drive. Great location for the park.
Stayed 1 night in Dec 2023
Response from Guest Services on 24 Dec,2023
Thank you for the review. We are so glad you enjoyed your stay with us and hope to see you again in the future.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 24 Dec,2023
Thank you for the review. We are sorry your stay was not as good as it should have been and hope to be able to give you a better experience in the future.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
The room was very clean and smelled good. This was a very dated hotel, I was only there for one night. I didn’t have any cable in the room but the wifi was fast. The hotel was close to Busch Gardens and the continental breakfast was ok.
Stayed 1 night in Dec 2023
Response from Guest Services on 24 Dec,2023
Thank you for the review. We are glad you enjoyed your stay and appreciate the feedback which will be used to continue improving in the future. We hope you will give us the opportunity to give you an even better stay moving forward.

4/10 Poor

Deanna, Hayes

Travelled with family
Disliked: Amenities
TV remote was broken. They gave us another one which would turn TV on but would not allow you to turn volume on. The housekeeping staff played loud music on there phones will cleaning vacant rooms around us which was as annoying as them hollering amongst themselves in the hall. The night guy that checked us in and was on duty they nights of 19th & 20th was EXCELLENT. Price was good but the place is nothing to write home about.
Stayed 2 nights in Dec 2023
Response from Guest Services on 21 Dec,2023
Thank you for the review. We apologize about the poor experience and appreciate the feedback. We will use it moving forward to help prevent issues like the ones you experienced in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Guest Services on 20 Dec,2023
Thank you for the review. We are glad you enjoyed your stay with us and hope to be able to give you an even better experience in the future.

4/10 Poor

Jamie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Our bedding had mold spots all over the blanket and stains on the mattress cover. This was brought to attention of the hotel. Photos were shown to the clerk on duty. She said she would handle the matter with expedia. Our non smoking hallway smelled smoky. the room did not smell like smoke though
Stayed 1 night in Dec 2023
Response from Guest Services on 20 Dec,2023
We deeply apologize about the poor housekeeping experience and will use the feedback to prevent any issues like yours from occurring again in the future. We hope you can give us the opportunity to do better moving forward.

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Trip
Very clean, very friendly staff, very good breakfast
Stayed 1 night in Dec 2023
Response from Guest Services on 18 Dec,2023
Thank you for the review. We are glad you enjoyed your stay and hope to see you again on your next visit to the area.

10/10 Excellent

Ellen

Travelled with family and small children
Wyndham Gardens was easy to get to, close to attractions, and very clean. Staff was superb!
Stayed 1 night in Dec 2023
Response from Guest Services on 18 Dec,2023
Thank you for the review. We are so glad you enjoyed your stay and hope to see you again in the future.

4/10 Poor

Linda

Stayed 1 night in Dec 2023
Response from Guest Services on 20 Dec,2023
We apologize about the poor experience and will use any feedback provided moving forward. We hope you can give us the opportunity to do better in the future.

8/10 Good

Clay

Stayed 1 night in Dec 2023
Response from Guest Services on 20 Dec,2023
Thank you for the review. We are glad you had a good stay at this location and hope to be able to give you an even better stay in the future.

10/10 Excellent

Samantha

Stayed 1 night in Dec 2023
Response from Guest Services on 20 Dec,2023
Thank you for the review. We are so glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was surprised to see a hot breakfast, it was delicious.
Stayed 1 night in Dec 2023
Response from Guest Services on 17 Dec,2023
Thank you for the review. We are glad to hear you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great except for people smoking on our floor when theres no smoking.
Stayed 1 night in Dec 2023
Response from Guest Services on 17 Dec,2023
Thank you for the review. We apologize about any issues you may have experienced with other guests and hope to be able to give you an even better experience in the future.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Meh
HVAC didn't work right, trash in our wastebasket, phone disconnected, tv didn't work until the lovely gentleman who checked us in came and "reset" it. When we went down for breakfast, were told it was "continental" and there was nothing hot, some stale bagels and the dining area was filthy. Just a bummer. The man who checked us in was so nice and helpful, but the woman checking out was fairly curt.
Stayed 1 night in Dec 2023
Response from Guest Services on 17 Dec,2023
Thank you for the review. We are sorry your stay was not as good as it should have been and appreciate the feedback. We hope you can give us the opportunity to do better in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Not Queen Beds - Double Beds
The room was fine, but the sink was visible from the beds and so if someone was up early with the light on at the sink, it would be hard to sleep. My husband and I have never seen "double beds" in a hotel before....typically they are Queen size. Lobby was PRETTY and breakfast was yummy.
Stayed 2 nights in Dec 2023
Response from Guest Services on 17 Dec,2023
Thank you for the review. We are glad you enjoyed your stay with us and appreciate the feedback. We hope you get the opportunity to stay with us again in the future.

8/10 Good

Josue

Stayed 1 night in Dec 2023
Response from Guest Services on 3 Jan,2024
Thank you for the review. We are so glad you enjoyed your time with us and hope to see you again on your next visit to the area for an even better experience.

2/10 Terrible

Arron

Travelled with partner
Disliked: Amenities
Didn’t even get to check in due to not having a credit card . Lost all the money as well .. $124 … ridiculous.
Stayed 2 nights in Dec 2023
Response from Guest Services on 13 Dec,2023
We deeply apologize about the poor experience. This hotel does have a 50 incidental hold to make sure no damages come to the room. We apologize about any inconvenience this may have caused and hope to be able to serve you better moving forward.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was inviting the room very clean
Stayed 1 night in Dec 2023
Response from Guest Services on 13 Dec,2023
Thank you for the review. We are glad you enjoyed your stay and hope to see you again in the future.

4/10 Poor

Carole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Animal hair under the mattress, Windows dirty.
Stayed 1 night in Dec 2023
Response from Guest Services on 10 Dec,2023
We deeply apologize about the poor housekeeping experience and appreciate the feedback. We can assure you this is not the standard we strive for and hope you give us the opportunity to do better moving forward.