We would like to thank you for sparing time to rate us.

Thank you.

Thank you for the high rating

Thank you for the high rating.

Thank you very much for an high rating! There is nothing more fulfilling than to hear that we are able to deliver a notable service to our guests.

Please understand that due to health & safety reason, we need to control & monitor the number of person inside the gym at a time so management has decided not to include the use of fitness center in our room charge. We hope this experience does not generalize your impression with us and hope you reconsider us again in the future.

Thank you very much and We do hope that you will consider us again on your next visit in the island.

Thank you. Your valuable feedback is essential in our continuous efforts to improve our service standards and facilities. Rest assured that this concern will be forwarded to our management. I hope these do not generalize your impression with us and I hope that you will reconsider us again in the future.

Your comments made us more inspired to continue with our strong commitment to deliver topnotch service to all guests. Sir, thank you very much and we definitely look forward to welcoming you back here at Henann Regency Resort & Spa in a not too distant future.

Thank you for your rating.We hope that you reconsider us again in the future.

Thank you for your high rating.

Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience at HENANN. Our constant goal is to create memorable hotel experiences for our guests and we are delighted to learn that you enjoyed the helpful and accommodating service and hospitality by our team. We appreciate your time in sharing this review and look forward to welcoming you back during your next visit to Boracay.

Thank you for sharing your comments. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the inconveniences that this has caused. Hope these do not generalize your impression with us and hope to reconsider us again in the future.

Thank you for your rating.

We are very disappointed to know that of your experience with us was not up to your expectations.We hope you will give us another opportunity to recover your impression of us.

Thank you for your high rating.

Thank you for the rating.

We are greatly pleased to learn that you had an overall positive experience and enjoyed the accessibility of our location and the dining experience at Sea Breeze. Your review validates our strong commitment to improving and maintaining our brand, as well as our priority to satisfy our valued guests.We hope to accommodate you again in the future.

Thank you so much for the review about your recent stay with us. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Our housekeeping team ensures that all rooms are with spot-free quality even during make-up room service and we apologize if there have been shortcomings. Have you reported this case to any resort staff? Everything could have been arranged to your liking. Nonetheless, we hope this experience does not generalize your impression with us and hope you reconsider us again in the future.

Thank you for your high rating. Our constant goal is to create memorable hotel experiences for our guests and we are delighted to learn that you enjoyed the helpful and accommodating service and hospitality by our team.

Sincerest apology for your inconvenience upon check-in. May I ask what room type did you booked? Our room type with 2 bedrooms are Family, Presidential or Royal Suite only. As for your requests, please understand that these are still subject to availability upon arrival but rest assured that these are highly prioritized. Have you reported this concern directly with the resort staff? Everything could have been arranged to your liking. Nonetheless, we hope this experience does not generalize your impression with us and hope you reconsider us again in the future.

Thank you for taking your time to write this generous review of us. We are delighted that you had an overall positive experience and enjoyed our Family Room. Providing excellent service is at the core of our service commitment to our guests. Please be assured that we will pass on your kind words to the rest of the team and hope to welcome back you in the near future.

Dear Valued Guest, Greetings from Henann Regency Resort & Spa! Thank you for staying with us and for your feedback on your recent stay. I would like to sincerely apologize for having failed to meet your expectations. Our staff, especially our Front line Associates are trained to provide the highest quality of service to our guests and are often encouraged to extend extra mile to make our guest's stay memorable. Have you reported this concern directly with the resort staff? With regard to the welcome drink, we do try to serve welcome drinks to all guests who are in queue for check-in but if the wait staff could not serve the drinks, we give coupons instead, regardless of nationality. We hope this experience does not generalize your impression with us and hope you reconsider us again in the future. May you change your mind, we will be happy to have you back and guarantee your next stay better.

Unfortunately, some of the rooms and areas in the resort will show age at this time and this is because we have been a long standing establishment for luxury accommodation. We are in fact upgrading our furniture and fixtures to meet today's standards and exceed expectations in terms of comfortability and luxury, most especially in terms of customer service. We do hope to see you here in the hotel again on your next visit in the island! Thank you again for your patronage!

We understand the situation. As much as we would like to assist you in this matter, I am afraid we can't. Since booking was made through a third party, we are not authorized to change, cancel or amend bookings coursed through them. Their policy should be the one implemented and we have to follow that. Anyway, have you submitted any relevant documents prior to your booking dates so we can consider your request?

We are thrilled with your very high rating and glowing recommendation. It is always a pleasure to read comments of satisfaction from our guests. Our top priority is to ensure our valued guests have the most pleasant and comfortable stay during their time with us and we are pleased to know that our team has exceeded this goal. Thank you for giving such high remarks on our location & staffs. Rest assured that your comments will be shared with the entire team for further encouragement. It was a pleasure to have you with us, and we hope to accommodate you again soon.

Thank you for the high rating.

Thanks for the good rating and we look forward to welcoming you back during your next visit to Boracay.

We would like to thank you for sparing time to write us a review. Unfortunately, some of the rooms and areas in the resort will show age at this time and this is because we have been a long standing establishment for luxury accommodation. We are in fact upgrading our furniture and fixtures to meet today's standards and exceed expectations in terms of comfortability and luxury.

Thank you for the high rating & we are happy to hear that you had an overall positive experience

Thank you for your outstanding rating.

Thank you for the good rating.

Thank you for your outstanding rating.

We thank you for taking the time to share your recent experience with us. We are disappointed to hear that some parts of your recent stay was not up to expectations and would like to extend our most sincere apologies for the inconveniences that this has caused. Rest assured that the points you have raised are being addressed and dealt with accordingly. Your comments have been taken seriously and that we are committed to improving the hospitality experience at Henann Regency Resort & Spa.

Sincerest apology for the troubles and frustration that you experienced lately due to Typhoon Tisoy. I want you to know that your complaint and feedback will give us the chance to resolve any problem and assist us in making our services better. Have you reported your concerns directly with the resort staff? We really understand your concern however I regret to inform you that we cannot do anything in our end since we can only see details of your reservation in our system & we cannot make any alteration without advice or consent from your agent. This is the reason why we keep informing you that you have to contact your agent for your concerns. Under our agreement, we are not authorized to deal directly with the guest of our partners. On a lighter note, we do appreciate your kind comments with regards to food and lovely staffs. Once again, we extend our apologies for the inconveniences and hope these do not generalize your impression with us and hope to reconsider us again in the future.

Thank you for choosing Henann Regency and for taking a break to post your review. Have you reported this to our housekeeping or any of the resort staff? we do apologize for the shortcomings that you experienced during your stay. This is certainly not indicative of the level of service that we pride ourselves on, and rest assured that we will discuss your comments with the housekeeping team to ensure a more flawless experience. It was a pleasure to have you with us and we sincerely hope that you give us another opportunity to recover your impression of us here at Henann Regency.

Thank you for your outstanding rating.

Thank you for sharing this high rating of your recent experience with Henann Regency. We greatly appreciate this and hope to welcome you at any Henann Property in the near future!

Thank you for the high rating.

Thank you for the high ratting.

We would like to thank you for taking the time to write a review about your recent stay at Henann Regency and also for your comment regarding our staffs, restaurant and location. I would like to take this opportunity to apologize unreservedly regarding the mishap on your last day, evidently, we were not able to meet your requirements, I am truly sorry and offer no excuse. Nonetheless, we hope this experience does not generalize your impression with us and hope you reconsider us again in the future.

We are thrilled with your 5-star review and glowing recommendation. It is always a pleasure to read comments of satisfaction from our returning guests. Our top priority is to ensure our valued guests have the most pleasant and comfortable stay during their time with us and we are pleased to know that our team has exceeded this goal. Thank you for giving such high remarks on our location, amenities, food, dining experience, service and overall quality of stay. Rest assured that your comments will be shared with the entire team for further encouragement. It was a pleasure to have you with us, and we hope to accommodate you again soon.

Thank you very much for the time to write a review about your previous stay with us. We hope to welcome you again in the future.

Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience.Our constant goal is to create memorable hotel experiences for our guests and we are delighted to learn that you enjoyed the helpful and accommodating service and hospitality by our team. We appreciate your time in sharing this review and look forward to welcoming you back during your next visit to Boracay.

Thank you for choosing Henann Regency and for taking a break to post your review. It is very alarming and we are very disheartened to hear about your recent experience with us. Hennan Group of Resorts is one of the pioneer and leading properties in the island of Boracay and we are established, preferred by most travelers for our reputable service, staff, location and brand. Whilst an apology will regrettably not alter the outcome of your experience in this occasion, we do extend it will all sincerity. Our priority is your comfort starting from the arrival experience and this should have been translated and met during your stay with us. Our housekeeping team ensures that all rooms are with standard spot-free quality and we apologize if there have been shortcomings from our end. As for your experience at the breakfast area, I will have this forwarded to our F&B Manager so he can investigate on this matter. On a lighter note we appreciate your honest feedback. Again, we sincerely hope you will come and stay with us in the future.

Thank you so much for the honest review about your recent stay with us. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We are very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it will all sincerity. We hope this experience does not generalize your impression with us and hope you reconsider us again in the future.