Exterior

Reviews of Grand Alora Hotel

4 out of 5
Grand Alora Hotel
No. 888, Persiaran Bandar Baru Mergong, Lebuhraya Sultanah Bahiyah, Alor Setar, Kedah

Reviews

8.0

Very good

Rating 10 - Excellent. 81 out of 271 reviews" "
Rating 8 - Good. 116 out of 271 reviews" "
Rating 6 - Okay. 48 out of 271 reviews" "
Rating 4 - Poor. 22 out of 271 reviews" "
Rating 2 - Terrible. 4 out of 271 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Kee

Stayed 4 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good. Smell of smoke in the early hours of the morning in a non smoking room.
Stayed 4 nights in Aug 2023
Response from Rajaram -General Manager Grand Alora Setar. on 26 Aug,2023
Thank you for your feedback on your recent stay at Grand Alora Alor Setar .We apologize for any shortcomings you experienced and will take your feedback into consideration for future improvements. We hope to have the opportunity to welcome you back for a more satisfying stay. Best regards,

8/10 Good

Mahazeey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is surrounded by shopping malls, shops, restaurants and street food stalls. Nice place. Just suggestion to add more light inside the room, it’s quite uncomfortable for me with vision problems. Also dirty kettle.
Stayed 1 night in Aug 2023
Response from Rajaram on 11 Aug,2023
Dear MahazeeyThank you for taking the time to share your feedback from your visit to Grand Alora Alor Star .We are delighted to read from your review that you enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our ambassadors.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Grand Alora Alor Star ,I look forward to welcoming you back.Sincerely,Rajaram NagooGeneral manager Grand Alora

10/10 Excellent

SUHADA BINTI MIOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Overall, kids enjoyed the trip. Rooms are ok.
Stayed 3 nights in Dec 2022
Response from NOR on 24 Dec,2022
Greetings, we thank you for your kind feedback. We are more than grateful to hear that you have enjoyed your stay here with us. If you have the opportunity to visit us once again, kindly ask for my assistance so that we could personally provide you with the assurance of what you were expecting from us. Thank you once again for choosing to stay with us at The Grand Alora Hotel and we hope to see you again !

4/10 Poor

Lee Cheng

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointed with the room ,dirty carpet with smell ,coffee cup wit lipstick and coffee stained.only gd is the room is big.
Stayed 1 night in Dec 2022
Response from NOR on 24 Dec,2022
Thank you for completing a review based on your recent visit. We are deeply sorry that we have failed to meet your deliberate expectations during your stay. However, we most certainly do appreciate the issues you have mentioned for us to rectify with immediate effect. If you have the opportunity to visit us once again, kindly ask for my assistance so that we could personally provide you with the utmost assurance of what you were expecting from Grand Alora Hotel. Thank you once again for choosing to stay with us.

8/10 Good

Aminuddin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Sep 2022

8/10 Good

Abdul Rashid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

4/10 Poor

ISWAL HAMIZAH

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

6/10 Okay

Nasraat Begum

Travelled with family
Liked: Staff & service
Everything ok except should be more clean, a lot of dust on the carpet and furniture. Handheld Shower very difficult to use or adjust when I don’t want to use the rain shower.
Stayed 1 night in Jul 2022

10/10 Excellent

DEVKUMAR

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bathroom requires more cleaning, other a nice place
Stayed 1 night in Jul 2022

8/10 Good

NIK MOHD RUIZ

Stayed 1 night in May 2022

10/10 Excellent

Datin Hasnira

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our short stay at Grand Alora, Alor Setar
The receptionist was customer friendly and really helped to ensure that our rooms were as we requested. Excellent service.
Stayed 2 nights in Feb 2022

8/10 Good

Husni Zai

Travelled with family
Time to improve
Not bad stay but service should be improved esp at hotel's cafe.
Stayed 2 nights in Jan 2022

8/10 Good

AHMAD SUKRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Anand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

ABDUL JAMIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Chin Soon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
I found that the room was not in good condition. The wallpaper is peeled off, and the ambiance was gloomy due to poor lighting. The janitor did not adequately clean the shower cubicle. The toilet's ventilation fan made loud squeaky noises.
Stayed 3 nights in Apr 2021

4/10 Poor

Kuganesen

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Business Visit
The stay was not so great. None of the problems able to be solved by the hotel staff. Front offce staff also not so friendly. 1. TV can't be view. All channels cant be view. 2. Internet connection not available. I had some great time staying in this hotel before but not this time.
Stayed 1 night in Mar 2021

10/10 Excellent

Zulqarnain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Zul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

chiaw swee

Mehh
Ok stay... but staff not welcoming... didnt even offer to carry luggages... called housekeeping to request tissue papers: got this response on the phone: "What you want?"... airconditioner cannot adjust temperature... cold like in a fridge... hope they improve
Stayed 1 night in Dec 2020

10/10 Excellent

md ramzi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb
amazing
Stayed 1 night in Nov 2020

6/10 Okay

Zaidin

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Room access card couldn't use. Receptionist not really helpful. Have to be rude to get things done.
Stayed 1 night in Jul 2020

6/10 Okay

Lim

Business traveller
Stayed 1 night in Jul 2020

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

6/10 Okay

Zulkiffli

Travelled with family
Liked: Cleanliness, room comfort
Not as per booking
Breakfast was only for 1 pax per room as compared to when I booked which stated breakfast for 2 pax per room Amenities such as soaps, bath gel and no shampoo provided. Not replenished on second day.
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2020

6/10 Okay

Choon Tak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Problem with the Internet. Non of the staff is helpful in this sense. Called numerous time with no reply. Even went down to the reception but did not get any help. During check out tried to talk to the duty manager but does not treat customer properly by not attending. Only gave a call after left the place.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

6/10 Okay

Wen Sen

Business traveller
Stayed 1 night in Mar 2020

4/10 Poor

Keat Boon

Business traveller
Disliked: Staff & service
Not worth it
I ask for non smoking they give me smoking room. At this kind of rate, don’t even provide newspaper to guest at room
Stayed 2 nights in Feb 2020

8/10 Good

Bukhari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and pleasant
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Stayed 3 nights in Jan 2020

10/10 Excellent

Paluckboon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Chin

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff. Nice breakfast. Swimming pools not well maintained and looked dirty. Deck cordoned off for maintenance. Poor planning for festive season.
Stayed 4 nights in Jan 2020

4/10 Poor

Wallace

Travelled with partner
Liked: Cleanliness, amenities
Not satisfied.
Stayed 1 night in Jan 2020

6/10 Okay

Azhar, Petaling Jaya

Travelled with family
Liked: Cleanliness, staff & service
Location is great as it is close proximity with Tesco, banks and restaurants. Ample free parking. Hotel room condition a bit run down.
Stayed 1 night in Dec 2019

6/10 Okay

ABDUL

Travelled with family
Liked: Cleanliness
Satisfactory but hv a lot of room for improvements
Overall a good and decent hotel even though the rates can be expensive. We stayed on 15th floor and the corridor is stuffy. AC not switched on along the corridor but AC are super cool in the rooms, you can't really adjust the temperature. The hot water in bathroom is so hot and you cant really adjust the temperature down either, so cant complaints about not having hot water or sauna..lol. Location is good, lot of street food stalls, laundry shop nearby and huge Tesco just opposite the hotel. Breakfast buffet is average but dont be so late because they dont really replenish ..not worth paying RM36 per PAX. If you have kids swimming pool need cleaning and maintenance. The pool area on 3rd floor could be very hot and not much shades are offered on this area.
Stayed 3 nights in Dec 2019

10/10 Excellent

NK, KL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is just nice. The location, the staff, the services are great.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Shower not so good. Water temperature alternating hot and cold during shower. Water outlet was clogged. So the bathroom got flooded by the time shower was over. Wi Fi not strong
Stayed 1 night in Nov 2019

4/10 Poor

Anson

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
You need to call for hair dryer, there is no paper shoes n water is yellowish
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Zalzalee

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
no jammed at this area..peacefully
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019