Interior entrance

Reviews of InterContinental Amstel Amsterdam, an IHG Hotel

5 out of 5
InterContinental Amstel Amsterdam, an IHG Hotel
Professor Tulpplein 1, Amsterdam

Reviews

9.4

Exceptional

Rating 10 - Excellent. 154 out of 200 reviews" "
Rating 8 - Good. 31 out of 200 reviews" "
Rating 6 - Okay. 4 out of 200 reviews" "
Rating 4 - Poor. 6 out of 200 reviews" "
Rating 2 - Terrible. 5 out of 200 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John-Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rudolf van Dijk on 15 Apr,2024
Dear John-Charles,Thank you so much for sharing your review with us. We are delighted to read you enjoyed your stay with us.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice crew and room.
Stayed 2 nights in Mar 2024
Response from Rudolf van Dijk on 29 Mar,2024
Dear Jose,Thank you for taking the time to share your experience at the Amstel Hotel.We are delighted to read you enjoyed your stay with us.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

Anna Maria, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with excellent service.
Stayed 1 night in Mar 2024
Response from Rudolf van Dijk on 28 Mar,2024
Dear Anna Maria,Thank you for taking the time to share your experience at the Amstel Hotel and your kind review.We are delighted to read you enjoyed your stay with us.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

ANDREW W, ROMSEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities. Breakfast wonderful - serene Spa amazingly relaxing and guest friendly. Only sad the hotel bar was not functioning due to renovations. Kind, efficient and helpful staff. Deserves its 5 star rating
Stayed 3 nights in Feb 2024
Response from Rudolf van Dijk on 1 Mar,2024
Dear ANDREW W,Thank you for taking the time to share your experience at the Amstel Hotel and your kind review.We are delighted to read you enjoyed your stay with us.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience will be back ❤️
Stayed 5 nights in Jan 2024
Response from Rudolf van Dijk on 12 Feb,2024
Dear mel,Thank you for taking the time to share your experience at the Amstel Hotel.We are delighted to read you enjoyed your stay with us.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

Artin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in Jan 2024
Response from Rudolf van Dijk on 11 Jan,2024
Dear Artin,Thank you for taking the time to share your experience at the Amstel Hotel.We are delighted to read you enjoyed your stay with us.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

James, Ventura

Stayed 3 nights in Dec 2023
Response from Rudolf van Dijk on 2 Jan,2024
Dear James,Thank you so much for sharing your review with us.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

Rakesh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel , friendly staff , polite and courteous. Best place to stay in Amsterdam
Stayed 5 nights in Dec 2023
Response from Rudolf van Dijk on 2 Jan,2024
Dear Rakesh,Thank you for taking the time to share your experience at the Amstel Hotel. We are delighted to read you enjoyed your stay with us.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic
Stayed 4 nights in Oct 2023
Response from Rudolf van Dijk on 31 Oct,2023
Dear Timothy,Thank you for taking the time to share your experience at the Amstel Hotel.We are delighted to read you enjoyed your stay with us.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

8/10 Good

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was amazing great food !!! Breakfast and dinner amazing
Stayed 5 nights in Oct 2023
Response from Rudolf van Dijk on 16 Oct,2023
Dear patricia,Thank you for taking the time to share your experience at the Amstel Hotel.We are delighted to read you enjoyed your stay with us.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

julie

Stayed 3 nights in Oct 2023
Response from Rudolf van Dijk on 31 Oct,2023
Dear julie,Thank you so much for sharing your review with us.We are delighted to read you enjoyed your stay with us.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

Kate

Travelled with partner
Liked: Amenities
The staff are all exceptionally helpful. The restaurant was great for both breakfast and supper. The hotel is in easy walking distance to just about everything you’d want to see. Our room, a premium overlooking the river, was spacious and well-appointed. Would absolutely stay here again!
Stayed 3 nights in Oct 2023
Response from Rudolf van Dijk on 16 Oct,2023
Dear Kate,Thank you for taking the time to share your experience at the Amstel Hotel and your kind review.We are delighted to read you enjoyed your stay with us.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

arnon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back home from intercontinental Amstel hotel. It was perfect holiday in a perfect hotel .
Stayed 4 nights in Sep 2023
Response from Rudolf van Dijk on 2 Oct,2023
Dear Arnon,Thank you for taking the time to share your experience at the Amstel Hotel.We are delighted to read you enjoyed your stay with us.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Felt like royalty
The hotel is beautiful inside and out. The staff are friendly and professional. The room was very large and the beds were nice. It is close to the metro and a rail station and once you understand the route the hotel is very conveniently located. The only thing was that the carpet was old, the chair in the room had seen much better days and the room smelled of the 1970 smokers that had stayed in the room previously, that’s my only complaint. We loved the hotel.
The outside of the hotel at night
Beautiful sconce in the foyer
Flowers in the foyer
The staircase
Stayed 4 nights in Sep 2023
Response from Rudolf van Dijk, General Manager on 18 Sept,2023
Dear Christine,First of all, thank you very much for choosing the Amstel Hotel for your stay in Amsterdam.We are delighted to hear you enjoyed your stay with us, specially the location and the service received.On the other hand, we already took note of your feedback and we will inform the involved departments so an action can be taken.Thank you very much and we look forward to welcoming you back in a near future!Kind Regards,

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Rudolf van Dijk on 5 Sept,2023
Dear William,Thank you for taking the time to share your experience at the Amstel Hotel.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

John, Clearwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place
Stayed 2 nights in Aug 2023
Response from Rudolf van Dijk on 15 Aug,2023
Dear John,Thank you for taking the time to share your experience at the Amstel Hotel.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

Ma Veronica

Stayed 1 night in Aug 2023
Response from Rudolf van Dijk on 15 Aug,2023
Dear Ma Veronica,Thank you so much for sharing your review with us.We hope we have the pleasure of welcoming you again in the future!Kind regards,Rudolf van DijkGeneral Manager

4/10 Poor

Mario

Disliked: Staff & service
We arrived early and they had us wait after 3:00 pm for our room to be ready. The door of the mini bar was open.
Stayed 1 night in Jul 2023
Response from Rudolf van Dijk on 18 Jul,2023
Dear Mario,Thank you for taking the time to share your experience at the Amstel Hotel.We are very sorry to hear you were disappointed with the service you received. Your feedback is highly valuable to us and has been shared with our team. We hope to welcome you back in the near future. If your travels bring you back, please reach out to us personally so that we can ensure you of a true Amstel Hotel experience. Kind regards,Rudolf van DijkGeneral Manager

8/10 Good

Christine

Stayed 3 nights in May 2023
Response from Rudolf van Dijk on 10 Jul,2023
Dear Christine,Thank you so much for sharing your review with us.We hope we have the pleasure of welcoming you back in the future!Kind regards,Rudolf van DijkGeneral Manager

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely hotel with lovely staff
Stayed 3 nights in May 2023
Response from Rudolf van Dijk on 5 Jun,2023
Dear Debra,Thank you for taking the time to tell us about your experience at the Amstel Hotel.We are delighted to read you enjoyed your stay with us.We hope we have the pleasure of welcoming you back in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from Rudolf van Dijk on 30 May,2023
Dear Daniel,Thank you for taking the time to share your experience at the Amstel Hotel.We are delighted to read you enjoyed your stay with us.We hope we have the pleasure of welcoming you back in the future.Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, with a friendly staff, Restaurant view is beautiful, but menu offer is limited.
Stayed 11 nights in Apr 2023
Response from Rudolf van Dijk on 25 Apr,2023
Dear Antonio,Thank you so much for sharing the review of your experience at the Amstel Hotel with us.We are delighted to read you enjoyed your stay with us.I hope we have the pleasure of welcoming you back in the future!Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

Ann

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautiful spot right on canal. Wonderful staff.
Stayed 2 nights in Apr 2023
Response from Rudolf van Dijk on 24 Apr,2023
Dear Ann,Thank you for taking the time to share a review of your experience at the Amstel Hotel with us.It's wonderful to hear you have enjoyed your time in our hotel. We hope we have the pleasure of welcoming you back in the future.Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

kristin

Stayed 4 nights in Mar 2023
Response from General Manager on 19 Apr,2023
Dear Kristin,Thank you very much for your feedback!We look forward to welcoming you very soon,Best regards,

10/10 Excellent

SUJO

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible luxury property where old-world charm meets new. The staff is super friendly.
Stayed 1 night in Mar 2023
Response from Rudolf van Dijk on 13 Mar,2023
Dear SUJO, Thank you for taking the time to share your review with us. It is wonderful to read you enjoyed your stay with and we hope we have the pleasure of welcoming you again in the future. Kind regards, Rudolf van DijkGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel.
We had a wonderful experience at the Amstel Hotel. The building, the rooms, the dining rooms and the pool are terrific. Best of all is the staff! They were all so friendly and helpful. We extended our stay an extra night!
Stayed 3 nights in Feb 2023
Response from Rudolf van Dijk on 24 Feb,2023
Dear, Thank yo so much for sharing your review with us. It is wonderful to read you had such a great time in our hotel and that you especially enjoyed the building, rooms and pool. Thank you for mentioning our friendly and helpful team. I will make sure to share your kind words with them. I hope we have the pleasure of welcoming you back in the future. Kind regards, Rudolf van DijkGeneral Manager

10/10 Excellent

Javed

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I stayed there for 1 week on a business trip and loved the hotel. A couple is useful points to consider: 1. Not a crowded or noisy hotel (filtered crowd) 2. Very comfortable rooms with nice layout and super soft pillows better than the ones you have at your home 3. Adjusted to local time zone quickly from jetlag from California time zone 4. Reception and front door staff are very warm, and intelligent and will go out of their way to help you (broke my iphone screen, and the receptionist was able to find a cheap local store to get my screen fixed at prices she would pay herself) 5. Location is quite nice as I could walk 5-20 mins to any place I had to be or take uber when needed 6. Good breakfast in the hotel and if you have special dietary needs they can customize it for you but you should also try going outside as well Great hotel for business travelers, couples or families. I'll be returning for a family trip next time in summer.
Stayed 5 nights in Feb 2023
Response from Rudolf van Dijk on 24 Feb,2023
Dear Javed, Thank you so much for taking the time to share your kind feedback with us. I am very happy to read you had such a wonderful time in our hotel during your business trip. I will share your review with our team as I am certain they will also be delighted to hear your kind words of recognition. We look forward to welcoming you again in the summer. Kind regards, Rudolf van DijkGeneral Manager

10/10 Excellent

Shiraz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Rudolf van Dijk on 23 Jan,2023
Dear Shiraz,Thank you for your review of your stay at the Amstel Hotel.We hope we have the pleasure of welcoming you back in the future.Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Helpful Staff and excellent amenities. I will definitely stay there on my next visit.
Stayed 2 nights in Jan 2023
Response from Rudolf van Dijk on 16 Jan,2023
Dear Miguel,Thank you so much for your wonderful feedback. We are very happy to hear you had such a great time in The Amstel Hotel. I will share your review with our team as I am sure they will also be happy to hear it.We hope to have the pleasure of welcoming you again soon.Kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

ganya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from Rudolf van Dijk on 6 Dec,2022
Dear Ganya, Thank you for sharing your review of the Amstel Hotel with us. We are very happy you enjoyed your stay with us. We hope we have the pleasure to welcome you back in the future. Kind regards, Rudolf van DijkGeneral Manager

10/10 Excellent

MESHAL M

Response from Rudolf van Dijk, General Manager on 15 Jun,2023
Dear Meshal,Thank you for your review!Wishing you a great day

10/10 Excellent

Toms

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very good level of service. Super tasty breakfast and dinner (one small minus was that the "menu of the day" did not change from Friday to Saturday). Good location for exploring the city and wonderful views of the river.
Stayed 2 nights in Nov 2022
Response from Rudolf van Dijk on 21 Nov,2022
Dear Toms, Thank you for taking the time to share your feedback of your stay at the Amstel Hotel with us. We are delighted to read you had an excellent stay and that you enjoyed our breakfast, dinner and location. We hope we have the pleasure of welcoming you back in the future. Kind regards, Rudolf van DijkGeneral Manager

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Rudolf van Dijk on 6 Dec,2022
Dear Douglas, Thank you for taking the time to share your feedback of the Amstel Hotel with us. We are happy to read you enjoyed your stay with us. Please know that your feedback is extremely valuable. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope we have the pleasure to welcome you back in the future. Kind regards, Rudolf van DijkGeneral Manager

8/10 Good

Mingran

Stayed 3 nights in Oct 2022
Response from Rudolf van Dijk General Manager on 13 Oct,2022
Thank you for your feedback.We look forward to seeing you very soon!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Very good experience
Stayed 2 nights in Sep 2022
Response from Rudolf van Dijk on 23 Sept,2022
Dear Patricia,Thank you very much for taking the time to share your experience at The Amstel Hotel! I am happy to hear that you had a pleasant stay and especially with our professional staff. I will make sure to share your review with the team, as I am sure they would like to hear it. Hopefully we can welcome you back in the future, when your travels bring you back to Amsterdam.With kind regards,Rudolf van DijkGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff were super attentive, felt 5*plus!
Stayed 4 nights in Aug 2022
Response from Rudolf van Dijk General Manager on 13 Oct,2022
Thank you for your feedback. We are delighted to hear you enjoyed your stay at the Amstel Hotel. I will make sure to share your feedback with our team as I am certain the will also be happy to hear this. We hope to see you again when your travels bring you back to Amsterdam. Kind regards

10/10 Excellent

Bego, Mcallen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Hotel, the location, the atmosphere, staff super nice! The room could use a renovation. Breakfast was amazing!!
Stayed 3 nights in Aug 2022
Response from Rudolf van Dijk on 26 Aug,2022
Dear Bego, Thank you for your feedback. We are delighted to hear you enjoyed your stay at the Amstel Hotel. I will make sure to share your feedback with our team as I am certain the will also be happy to hear this. We hope to see you again when your travels bring you back to Amsterdam. Kind regards, Rudolf van DijkGeneral Manager

10/10 Excellent

Thomas

Stayed 2 nights in Aug 2022
Response from Rudolf van Dijk General Manager on 13 Oct,2022
Thank you for your feedback.We look forward to seeing you very soon!

6/10 Okay

Neil

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The photos paint an image of a la he grand hotel but in reality it’s quite small, date and lacking sufficient amenities and atmosphere.
Stayed 3 nights in Jul 2022
Response from Rudolf van Dijk on 10 Aug,2022
Dear Neil, Thank you for sharing your feedback of the Amstel Hotel with us. We are sorry to hear that your experience didn't meet your expectations. Your feedback is highly valuable to us and has been shared with our team. Kind regards, Rudolf van Dijk General Manager

10/10 Excellent

said

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is so nice Staff is amazing Location and view are great
Stayed 3 nights in Jul 2022
Response from Rudolf van Dijk on 25 Jul,2022
Dear Said, Thank you for sharing your feedback of The Amstel Hotel with us. What a pleasure to read that your experience lived up to your expectations. I will make sure to share this with our team. We hope we have the pleasure to welcome you back to our hotel when your travels bring you back to Amsterdam. Kind regards, Rudolf van Dijk General Manager

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, room comfort
great old hotel, needs some updating!
great hotel and location. getting a little stale and in need of an update.
Stayed 3 nights in Jul 2022
Response from Rudolf van Dijk on 19 Jul,2022
Dear Daniel, Thank you for sharing your feedback with us. We are happy you enjoyed your stay in The Amstel Hotel. Kind regards, Rudolf van Dijk General Manager

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to make sure we had a fantastic visit. I can’t say enough about how well we were treated.
Stayed 3 nights in Jul 2022
Response from Rudolf van Dijk on 19 Jul,2022
Dear Rosemary, Thank you so much for sharing this wonderful feedback with us. We are delighted you enjoyed your stay with us and that you were happy with the service you received. I will share your feedback with them as I am sure it will serve as an encouragement. Again, thank you for your feedback. Kind regards, Rudolf van Dijk General Manager

10/10 Excellent

Yu Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022
Response from Rudolf van Dijk General Manager on 13 Oct,2022
Thank you for your feedback.We look forward to seeing you very soon!

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Amstel Hotel on 27 Jun,2022
Dear Ronald, Thank you for sharing your feedback with us. We are very happy to see you had such a great time in The Amstel Hotel. Kind regards, Rudolf van Dijk General Manager

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at this beautiful hotel. The service was excellent and everyone was so nice and helpful. 5 stars
Stayed 2 nights in Jun 2022
Response from Rudolf van Dijk on 23 Jun,2022
Dear Sheri, Thank you so much for your feedback. We are very happy to hear you had a wonderful time in The Amstel Hotel. We look forward to welcoming you back in the future. Kind regards, Rudolf van Dijk General Manager

8/10 Good

Satish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Amstel Hotel on 27 Jun,2022
Dear Satish, Thank you for your feedback of The Amstel Hotel. Kind regards, Rudolf van Dijk General Manager

10/10 Excellent

Jui Peng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Amstel Hotel on 27 Jun,2022
Dear Jui Peng, Thank you for your feedback of The Amstel Hotel. Kind regards, Rudolf van Dijk General Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Classic hotel with all style you could ask for
Stayed 2 nights in May 2022
Response from Amstel Hotel on 27 Jun,2022
Dear Paul, Thank you so much for sharing your feedback with us. We are glad to hear you had a nice time in our hotel and that you enjoyed the classic style. Kind regards, Rudolf van Dijk General Manager

6/10 Okay

Linda

Stayed 1 night in May 2022
Response from Amstel Hotel on 27 Jun,2022
Dear Alex, Thank you so much for your feedback of The Amstel Hotel. Your feedback will serve as an encouragement to all of our staff as we strive to create amazing guest experiences for our guests Kind regards, Rudolf van Dijk General Manager

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous building, well laid out and welcoming. The staff was alert, gracious and accommodating. The rooms were beautiful and comfortable. The entire property breathed nineteenth century Amsterdam elegance.
Stayed 2 nights in May 2022
Response from Amstel Hotel on 27 Jun,2022
Dear Alex, Thank you so much for your feedback of The Amstel Hotel. We are delighted to hear you had such a great stay with us. Kind regards, Rudolf van Dijk General Manager