Food and drink

Reviews of Hotel Captain Cook

4 out of 5
Hotel Captain Cook
939 West 5th Avenue, Anchorage, AK

Reviews

9.2

Wonderful

Rating 10 - Excellent. 698 out of 1002 reviews" "
Rating 8 - Good. 192 out of 1002 reviews" "
Rating 6 - Okay. 61 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel in downtown Anchorage. Easy walk to shops, museum, overlooks. Great service and food.
Stayed 1 night in Mar 2024
Response from Morgan Rogers, Marketing on 12 Mar,2024
Hi Kathleen M,Thank you for your glowing review! We're thrilled you appreciated the beauty and history of our hotel, as well as our convenient downtown location. It's fantastic to hear that you enjoyed our great service and food offerings. We hope to have the pleasure of welcoming you back soon for another wonderful stay!

10/10 Excellent

olanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2024
Response from Morgan Rogers, Marketing on 12 Mar,2024
Hi olanda,Thank you for your feedback and for choosing to stay with us! We appreciate your rating and hope to welcome you back again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is spacious and within walking distance of the ceremonial start of the Iditarod. While the hotel was full, we never felt like it was crowded and received immediate attention whenever we asked for something or had questions. The Crow's Nest Restaurant was wonderful!
Stayed 3 nights in Mar 2024
Response from Morgan Rogers, Marketing on 12 Mar,2024
Hi Caroline,Thank you for your wonderful feedback! We're thrilled you enjoyed your stay, the proximity to the Iditarod start, and our attentive service. We're delighted to hear you had a great experience at the Crow's Nest Restaurant. We look forward to welcoming you back soon!

10/10 Excellent

Ralph

Stayed 3 nights in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location. Friendly, helpful staff. Wonderful views of Cook Inlet from my room.
Stayed 1 night in Mar 2024
Response from Morgan Rogers, Marketing on 12 Mar,2024
Hi Elizabeth,Thank you for your fantastic review! We're delighted you enjoyed our downtown location, friendly staff, and stunning views. We hope to see you again soon!

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Morgan Rogers, Marketing on 12 Mar,2024
Hi Ryan,Thank you for your stellar review! We're glad you enjoyed your stay.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent old historic hotel.
Stayed 2 nights in Feb 2024
Response from Morgan Rogers, Marketing on 12 Mar,2024
Hi Ralph,Thank you for your kind words! We're glad you appreciated the historic charm of our hotel. We hope to welcome you back for another great stay in the future.

6/10 Okay

Eric

Business traveller
Disliked: Property conditions & facilities
When I booked Expedia indicated that as a gold member breakfast / voucher was included with room. Hotel Captain Cook said that was not the case.
Stayed 1 night in Feb 2024
Response from Morgan Rogers, Marketing on 12 Mar,2024
Hi Eric,We apologize for the confusion regarding your booking. Please know that we value your loyalty as an Expedia Gold member and will work to clarify any discrepancies to ensure a smoother experience in the future.

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good Except room service. There was an answering machine that said someone would can you back. I left two messages, but never got the call back or dinner.
Stayed 2 nights in Feb 2024
Response from Morgan Rogers, Marketing on 12 Mar,2024
Hi Karen,Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced with our room service. This is certainly not the level of service we aim to provide. We'll address this issue with our team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to make it up to you on your next visit.

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view from our room and the restaurants that were on site. Parking garage next door, convenient but a bit pricy. Within walking distance to the performing arts center and other restaurants and shopping venues.
Stayed 1 night in Feb 2024
Response from Morgan Rogers, Marketing on 12 Mar,2024
Hi Elaine,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the view from your room and the convenience of our on-site restaurants. We appreciate your feedback regarding the parking garage rates and will certainly take it into consideration for future improvements. We're glad you found our location convenient for exploring the area's attractions. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Romualdo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Captain Cook! The staff is friendly and food is good.
Stayed 1 night in Feb 2024
Response from Morgan Rogers, Marketing on 12 Mar,2024
Hi Romualdo,Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay and that our staff made such an impression! We look forward to welcoming you back for another fabulous stay in the future.

4/10 Poor

Maurizio

Disliked: Property conditions & facilities
Heat didn’t work
Stayed 1 night in Jan 2024
Response from Morgan Rogers, Marketing on 12 Mar,2024
Hi Maurizio,We're terribly sorry to hear about your experience with the heat in your room. We do hope our front desk staff and maintenance team were able to mitigate the issue for you.

6/10 Okay

MORGAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lobby and dining areas were nice, but for how expensive the rooms are… you’d think they’d be updated and not feel so out of the 80s.
Stayed 1 night in Dec 2023

6/10 Okay

Craig

Travelled with family and small children
Liked: Cleanliness
The property is beautiful and is a very nice, historic hotel. We were unimpressed with checkin. The front desk told me to find a bellhop but none were available and I didn’t know where to even wait. There weren’t any options to get a cart to transport all of our bags without a bellhop, so we had to struggle with our bags and 2 kids. It’s a very large hotel and we didn’t know where to go to get to our room. When I asked the front desk, I got a short, incorrect, response. My husband got the same. No one was going out of their way to help us. At that point I’d have rather been at a 3 star hotel where they set it up so you can help yourselves more conveniently. We also weren’t prepared for such a large parking fee - even without valet we’d be paying 30-50 dollars a night. And if you forego the valet, then you’re left walking in downtown from the parking garage to the hotel. This information wasn’t really available prior to getting there - it wasn’t even super clear where you were supposed to enter the hotel. So it was just confusing and stressful checking in initially. The pool is very small and cold with no hot tub but the locker room was VERY nice with great service. I wish there was more kid friendly dining available, but the food was very good. Overall, it wasn’t any better than a cheaper hotel. We’ll be trying something different next year.
Stayed 1 night in Dec 2023

8/10 Good

Danarlene

Stayed 1 night in Dec 2023
Response from Morgan Rogers, Marketing on 12 Mar,2024
Hi Danarlene,Thank you for your kind review! We're glad you enjoyed your stay.

10/10 Excellent

DANIEL

Stayed 1 night in Dec 2023
Response from Morgan Rogers, Marketing on 12 Mar,2024
Hi DANIEL,Thank you for your stellar review!

10/10 Excellent

Jeffrey, Sammamish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Cinthia, Anchorage

Stayed 1 night in Dec 2023

6/10 Okay

Trenton

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Morgan Rogers, Marketing on 11 Dec,2023
Hi Michael,Thank you for your perfect rating of our hotel! We're thrilled you enjoyed your stay and hope to welcome you back for another great stay soon.

10/10 Excellent

Miguel Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Morgan Rogers, Marketing on 11 Dec,2023
Hi Miguel Angel,Thank you so much for your outstanding rating of our hotel! We're glad you enjoyed your stay and look forward to welcoming you back for another memorable stay in the future.

8/10 Good

Shelley

Stayed 1 night in Dec 2023

4/10 Poor

Shelley

Stayed 1 night in Dec 2023

10/10 Excellent

Madonna

Stayed 1 night in Dec 2023
Response from Morgan Rogers, Marketing on 7 Dec,2023
Hi Madonna,Thank you for your perfect rating of our Hotel! We look forward to welcoming you back in the future for another fantastic stay.

6/10 Okay

Ed

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very festive decorations in and around the hotel. Decent in-hotel food options although limited menus.
Stayed 2 nights in Dec 2023
Response from Morgan Rogers, Marketing on 7 Dec,2023
Hi Ed,Thank you for sharing your experience with us! We're delighted that you enjoyed the festive decorations throughout the hotel and found the in-hotel food options satisfactory, despite the limited menus. We constantly strive to enhance our offerings and hope to welcome you back for an even more delightful experience with expanded culinary choices in the future!

10/10 Excellent

Sean

Stayed 1 night in Dec 2023

6/10 Okay

Beverly

Liked: Cleanliness
We were celebrating our 20th year anniverssary and was told that this was a great place to get a room for a few nights. 1-the staff at the front desk came off as though they were bothered that we were checking in, they were not very easy to approach, except for the guy over a bit from the front desk who was giving information, he was very nice. You really should seperate the ratings for the front desk and other staff. 2-the room was not as grand as we were told (I booked the "deluxe" king size room, guess I didn't pay enough?) The bathroom was quite small. Walls were very, very, VERY thin (I heard neighbors across the hall having a "great time"). 3-the staff in the breakfast area were awesome. I just expected a little more from a hotel that was given Great reviews..........if I wanted to hear people across the hall, I would have gone to a motel....for our next milestone, will be booking elsewhere.
Stayed 2 nights in Nov 2023
Response from Morgan Rogers, Marketing on 7 Dec,2023
Hi Beverly,We deeply regret that your 20th-anniversary celebration did not meet your expectations due to the perceived lack of attentiveness at the front desk and the room's quality not aligning with your expectations. We apologize for any inconvenience caused by noise disturbances and the room's size. Your feedback about the breakfast staff's excellence is appreciated, and we'll certainly look into ways to improve our services to ensure a more enjoyable and memorable stay for our guests in the future. We sincerely hope you reconsider and give us the chance to provide you with an exceptional experience on your next milestone celebration.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Morgan Rogers, Marketing on 7 Dec,2023
Hi Emily,Thank you for your wonderful rating!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here!
Stayed 3 nights in Nov 2023
Response from Morgan Rogers, Marketing on 7 Dec,2023
Hi Tom,Thank you for your wonderful rating! We are thrilled to hear you always enjoy staying with us and we look forward to welcoming you back for another great stay in the future.

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cook this time of year is used by flight crews on overnights, and lawyers with matters at the state courthouses across the street. Federal Court is a bit of a walk.
Stayed 1 night in Nov 2023
Response from Morgan Rogers, Marketing on 9 Nov,2023
Hi David,We appreciate your stay and kind feedback. It's wonderful to know that The Cook is a preferred choice for flight crews and legal professionals visiting Anchorage. We strive to provide a comfortable and convenient experience, and we hope to continue exceeding your expectations during your future visits. Thank you for choosing us for your accommodations.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Morgan Rogers, Marketing on 8 Nov,2023
Hi Michael,Thank you so much for your fantastic rating of our Hotel! We look forward to seeing you in the future for another great stay.

10/10 Excellent

Kathryn

Stayed 3 nights in Oct 2023
Response from Morgan Rogers, Marketing on 8 Nov,2023
Hi Kathryn,Thank you for your lovely review! We are so glad to hear you enjoyed your stay.

10/10 Excellent

Nichelle, Anchorage

Liked: Cleanliness, staff & service
Staff is great. Great service
Stayed 2 nights in Oct 2023
Response from Morgan Rogers, Marketing on 8 Nov,2023
Hi Nichelle,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our great staff and their impeccable service. We look forward to welcoming you back for another visit of meeting your standards in the future!

8/10 Good

Levi, Kodiak

Stayed 1 night in Oct 2023
Response from Morgan Rogers, Marketing on 7 Dec,2023
Hi Levi,Thank you so much for your kind rating!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable. Walking distance to shopping food venues.
Stayed 1 night in Oct 2023
Response from Morgan Rogers, Marketing on 8 Nov,2023
Hi Nancy,Thank you so much for your great review! It's so wonderful to hear you enjoyed your stay and that the walking proximity to shopping and food was up to your standards. We look forward to seeing you again in the future for another visit.

2/10 Terrible

Michelle

Stayed 1 night in Oct 2023
Response from Morgan Rogers, Marketing on 8 Nov,2023
Hi Michelle,We're so sorry to hear we weren't able to meet your standards. We hope you'll give us another chance to do so in a future stay at The Hotel Captain Cook.

10/10 Excellent

Evelyn

Stayed 3 nights in Oct 2023
Response from Morgan Rogers, Marketing on 8 Nov,2023
Hi Evelyn,Thank you for your outstanding rating review! We're thrilled you enjoyed your stay and look forward to welcoming you back for another unforgettable stay in the future.

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Morgan Rogers, Marketing on 9 Oct,2023
Hi Bruce,Thank you for your fantastic rating! We're thrilled to hear that you had an excellent experience during your stay. It's our aim to provide the best possible service and amenities, and we're delighted that we met your expectations. We look forward to the pleasure of hosting you again in the near future.

10/10 Excellent

Cameron

Wonderful hotel!
Room service was great. Very good meals from Fletchers; top notch hotel!!
Stayed 1 night in Oct 2023
Response from Morgan Rogers, Marketing on 8 Nov,2023
Hi Cameron,We're thrilled to hear you enjoyed your stay and that our Room Service exceeded your expectations! We hope to welcome you back for another exceptional stay in the future.

10/10 Excellent

Georgia, VANCOUVER

Stayed 1 night in Sep 2023
Response from Morgan Rogers, Marketing on 8 Nov,2023
Hi Georgia,Thank you so much for your fantastic review! We can't wait to welcome you back in the future for another great stay.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy couple
Service was very good. Front office run really well the front office manager. I think his name was Ross I could be wrong was amazing really helped us out with room service which was really messed up by the way don’t count on Fletchers. Their small and overcrowded housekeeping was amazing, clean, detailed we asked for extra towels, extra coffee, extra creamers she was very responsive and so was the housekeeping, main line as was the maid the restaurant for breakfast I forget the name was amazing. The servers are all teammates, helping each other. It was great food great service.
Stayed 7 nights in Sep 2023
Response from Morgan Rogers, Marketing on 18 Sept,2023
Hi Barry,Thank you for your kind words and appreciation of our team's efforts, especially Ross at the front desk and our dedicated housekeeping staff. We're thrilled to hear that you enjoyed your breakfast at The Pantry and experienced excellent service throughout your stay. We look forward to welcoming you back for another exceptional visit.

10/10 Excellent

kandice, huntsville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel beautiful and nice location
Stayed 3 nights in Sep 2023
Response from Morgan Rogers, Marketing on 18 Sept,2023
Hi Kandice,Thank you for your perfect rating and kind words. We're delighted to know you enjoyed your stay with us and appreciated our beautiful location. We hope to welcome you back soon for another wonderful experience.

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Offensive art and many problems
Service was very good but several issues. All of which I had read before, answered online by a manager, and never corrected. 1) the day of checkout at 8 am after one light knock the cleaning crew woke us by opening the door. Seems to be a very common issue. Front desk should come up with a better system for telling the cleaning crew which rooms are already vacant. 8 am barge ins are unreasonable 2)24/7 loud noise heard through earplugs which kept us from properly sleeping. Air duct? Elevator? Again a problem I read about in many prior reviews. Still a problem 3)captain cook is not a historical figure I celebrate as “discovering” lands native populations had loved on thousands of years prior to his arrival. Didn’t bother me enough to not stay here. I was not prepared however for the large murals covering many walls that depict aboriginal and native people in a cartoonish and less than human way. Maybe reproductions from historical books but they have no place in a hotel common area in this day and age. A textbook, museum? As a teaching moment maybe for a dark past? Not in a hotel. It bothered me to the point of anger the first night. We will come, and never return. However I feel for the staff who have to pass these every day. 4) hotel pool specifically listed as family friendly. It’s very clear that it’s only a lap pool. Furthermore they separate boys from girks, including kids who are told to enter on their own on opposite ends of the floor. Luckily a staff member…
Stayed 2 nights in Aug 2023
Response from Morgan Rogers, Marketing on 5 Sept,2023
Hi Maria,We appreciate your feedback and apologize for the issues you encountered during your stay. We take your comments seriously and will address them internally to improve our guest experience. We regret that your visit did not meet your expectations, and we understand your concerns. Your input is valuable as we work to make necessary improvements and create a more inclusive and comfortable environment for all our guests. Thank you for sharing your perspective with us.

8/10 Good

Larry, Stillwater

Stayed 1 night in Aug 2023
Response from Morgan Rogers, Marketing on 18 Sept,2023
Hi Larry,Thank you for your great review and rating! We look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2023
Response from Morgan Rogers, Marketing on 21 Aug,2023
Hi Anonymous,Thank you for your perfect rating! We're delighted that you had such a fantastic experience during your stay. Your high praise means a lot to us, and we're thrilled to have met your expectations. We look forward to hosting you again in the future for more wonderful experiences!

2/10 Terrible

Santiago

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Morgan Rogers, Marketing on 21 Aug,2023
Hi Santiago,We're sorry to hear that your experience fell short of expectations. We value your feedback and would appreciate the opportunity to understand and address the issues you encountered. If you're open to it, please reach out to our management team so we can work towards making improvements and ensuring a better experience for all our guests.

8/10 Good

Beth

Stayed 1 night in Jul 2023
Response from front desk on 4 Aug,2023
we are glad you enjoyed your stay, thank you