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Reviews of Delphin Imperial - All Inclusive

5 out of 5
Delphin Imperial - All Inclusive
Kemeragzi Mevkii Lara Beach, Kundu Antalya Lara, Antalya, Antalya

Reviews

8.6

Excellent

Rating 10 - Excellent. 135 out of 226 reviews" "
Rating 8 - Good. 45 out of 226 reviews" "
Rating 6 - Okay. 19 out of 226 reviews" "
Rating 4 - Poor. 13 out of 226 reviews" "
Rating 2 - Terrible. 14 out of 226 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mobolaji

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! everything you could need is here, such attention to detail in terms of everything design,deco, staff , and facilities endless what a beautiful place to be. Were so Glad we chose Delphine Imperial .
Stayed 3 nights in Feb 2024

10/10 Excellent

Darius Adam Caleb

Liked: Cleanliness, amenities, property conditions & facilities
The all-inclusive package was great From indulging in rejuvenating spa services to relishing an array of delectable food options, the hotel provided a comprehensive and satisfying holiday experience. However, the housekeeping standards were bad on the second day. The bed sheets were haphazardly arranged, and cushions were carelessly thrown on the sofa, suggesting a lapse in attention to detail. Our visit in November, while generally pleasant, was met with disappointment as the water rides, a key attraction, were unexpectedly closed. This information was not adequately communicated before our stay, leaving us unprepared for the lack of access to these facilities. Clearer communication regarding the availability of attractions would have allowed us to manage our expectations better. The waiters were overly clingy, making it difficult to enjoy our meals in peace. We would have preferred a more subtle approach to service, allowing guests to savor their dining experience without feeling constantly interrupted. I guess they want tip. I only travel via card. Another point of contention was the insistence on using the hotel's taxis, with an exorbitant charge of £40 to the airport. Opting for an Uber instead, we paid only £11, highlighting a significant price difference and leaving us questioning the hotel's transparency in their transportation services. In conclusion, provided a great overall experience with its fantastic amenities but housekeeping is bad
Stayed 3 nights in Dec 2023

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful resort. Their service, quality of food, room, lobby, restaurants, staff, beach, decor, activities, pools, bars, the abundance of food, drinks and liquor was superb. I dont think any European hotel can even think of providing so much food and drink and such atmosphere, service and taste...well done...really really impressed and will definitely strongly recommend it to all...and we will go back there again, for sure...A big well done to all the Staff, management and chefs and dancers, singers, show men and women....definitely the best hotel I have ever stayed in
Stayed 7 nights in Nov 2023

10/10 Excellent

tahir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

10/10 Excellent

Kemal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great all inclusive with an abundance of delicious food and fantastic service by all members of staff.
Stayed 6 nights in Sep 2023

4/10 Poor

Amaar

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Nadeim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place, the only issue I had was that no one really explained anything to us, just gave us our keys and we found out everything ourselves , like the restaurants and pools and what's open and what's closed. I really did not like the distance between food and dinning area. It would take us about 10 to 15 minutes from getting the food to getting back to our seats (very far from food). The only other issue I had was that the dinning area was not ventilated and it was really warm, it didn't feel great.

10/10 Excellent

Saud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

HABIBALLA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022

10/10 Excellent

Jason

Stayed 5 nights in Nov 2022

2/10 Terrible

Mohammed S

Stayed 1 night in Aug 2022

10/10 Excellent

talia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was a great resort and right in the center of many hotels. it was a fun place to stay and perfect for families. lots of daily entertainment at night and amazing buffet
Stayed 4 nights in Jul 2022

4/10 Poor

Nathaly

Disliked: Property conditions & facilities
It was an okay stay!!!
The resort is very nice many things to do. The food was very upsetting not tasty at all. Because of the language barrier it was very difficult to communicate with staff.
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2022

10/10 Excellent

Brian

Stayed 5 nights in Feb 2022

2/10 Terrible

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Additional charges taken by hotel
Stayed 6 nights in Oct 2021

2/10 Terrible

Sajad

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 8 nights in Sep 2021

10/10 Excellent

Veysel

Liked: Cleanliness, staff & service, room comfort
Definitely a return
Service was amazing erkin bey at front desk was so helpful overall it was an awesome stay fir us and definitely coming back next year
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Stayed 10 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I got covid-19 in this hotel !!! Yes They had events and ppl attend without mask ! The only place they wear mask was the buffet restaurant! Not in elevators not in the lobby! People wear dancing and attending to shows and all were indoor events ! Very dirty and awful place to stay ! The staff are so rude and mostly doesn’t speak English ! The house keeping hardly clean your room , unless you pay them extra , otherwise they don’t even change the bed sheets! Food was ok ( if you like cold stake for example)but service was terrible, no one bring you fork or drink so you have to wait for seat and if you are lucky you get seated . Not enjoyed my stay at all !
Stayed 13 nights in Dec 2020

6/10 Okay

KHADRA, Ottawa

It wasn't the right time to go. I just waisted my money. No fun activities or anything.
Stayed 4 nights in Dec 2020

10/10 Excellent

Hugh

Stayed 1 night in Nov 2020

6/10 Okay

Mason, United Kingdom

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Only one big issue with this fantastic hotel. Everything was great but the staff in water sport section of this hotel are rude, unprofessional and very aggressive. Me and my wife rent a jet sky for 20 min. They don’t have any timer on the jet sky so you have to come back when you see them waving very small red flag which is very difficult to see from far away. I almost had a fight with them (They would have definitely lost the fight if they had started it) because I was late returning back for just about 10 minutes which wasn’t on purpose. When I said I’m happy to pay for it they start acting calm and chatting friendly. In my opinion they shouldn’t let these aggressive people to work in this 5 star hotel or even close to it. My wife understands Turkish and told me that they are swearing in their language which was very upsetting.Everything else was great and most of the staffs were very friendly( except staffs in water sports) Having said that I found this hotel very good for family with children. Good facilities, food, et cetera. One more thing that bothered me a lot is that everywhere you go (mostly shops in hotel or in the town) they ask you where you are coming from!!!!. They ask you that and they will treat you based on your nationality!!! That’s True and horrible.
Stayed 7 nights in Sep 2020

10/10 Excellent

Mas, London

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel with spectacular service. Lovely food and space. Friendly staff. It’s got everything you need. I wouldn’t recommend the extra services with additional charge like photoshoot, water sports spa and shops as they overcharge you with really expensive prices and some staff are rude and unprofessional. I think the hotel need to have more inspections on these services or take over these businesses to offer a better service. But other than that everything is excellent. I especially enjoyed the pool skate service for drinks and the pizza and BBQ by the pools. Night entertainments are great some nights but sometimes they are boring and can be better. Overall I give 9 out of 10.
Stayed 7 nights in Sep 2020

8/10 Good

Abdulla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Yönetici on 24 Aug,2020
Merhaba Değerli Misafirimiz, Öncelikle tesislerimizi tercihiniz ve değerlendirmeniz için teşekkür ederiz.Sizi tekrar ağırlamak için sabırsızlanıyoruz. Crm of Delphin Hotel Yeşim

10/10 Excellent

JAMAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020
Response from crm on 10 Mar,2020
Dear Guest, thank you for your rating. Best Regards, CRM of Delphin Hotels

4/10 Poor

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Disliked: Staff & service
Staffs not learning how to deal with guest and they treat very bad with guest also their service on room is not good totally their hotel is not five star hotel
Stayed 1 night in Nov 2019
Response from CRM on 6 Dec,2019
Dear Guest, thank you for choosing our hotel and your comments . We are constantly working to improve the level of service, and your feedback is very helpful in this matter. We have taken into consideration all your notes and informed the Management. We look forward to welcoming you again! Best regards, CRM of Delphin Hotel

2/10 Terrible

Farshadmotavase, Iran tehran

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Their attitude is not acceptable and they don’t know how to deal with guest even in 5 star hotel they don’t have Iron in room or swimming pool service is too basic
Stayed 3 nights in Nov 2019
Response from CRM on 6 Dec,2019
Dear Guest, thank you for choosing our hotel and your comments . We are constantly working to improve the level of service, and your feedback is very helpful in this matter. We have taken into consideration all your notes and informed the Management. We look forward to welcoming you again! Best regards, CRM of Delphin Hotel

10/10 Excellent

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great People property rooms We had a great time
Stayed 2 nights in Oct 2019

6/10 Okay

Jaime

Liked: Cleanliness, property conditions & facilities, room comfort
The attention specially in Reception make you feel like you are not paying anything and you are really paying a lot. I couldn't understand this. In 3 star hotel i have received much more better attention and respect.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

6/10 Okay

Rita, lebanon

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The resort is nice but the staff at the reception is so rude barely they speak English & unprofessional plus the resort is full of cats and surrounded us while eating which is very discussing
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

6/10 Okay

Sunny

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The food throughout was the same each and every day . It was bland with literally no taste.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Leaves a lot to be desired.
Food is average or lower quality - unable to make a reservation at the specialty restaurants for the entire stay as they all were booked. Alcohol is low quality. Overall seemed too expensive for the experience. Would not return.
Stayed 4 nights in Aug 2019

2/10 Terrible

Omid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
Worst Hotel in Turkey period. Extremely rude staff especially the managment.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and facilities. Staff were excellent, strongly recommend this property for a an enjoyable and relaxing holiday.
Stayed 3 nights in Jun 2019

8/10 Good

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Late check in was the worst thing , I had to wait more than 6 hours to get my room , even I requested early check in as my flight was somewhat early .
Stayed 2 nights in Jun 2019

8/10 Good

Mayank

Liked: Cleanliness, staff & service, room comfort
Okay experience, not so good
It was an okay stay. Resort is huge but during check in reception didn’t informed properly regarding making reservations for ala carte restaurants. Staff don’t speak proper English and not really helpful.
Stayed 2 nights in Jun 2019

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was wonderfully. Very good place
Stayed 3 nights in May 2019

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but dont go before end of April
Will list the goods and bads for Delphin: Good: Massive hotel with many areas. AL food and drinks are great! It even has international alcohol. Food and drinks waiters are brilliant and will constantly keep you hydrated. Food stations like the pizza and kebabs are yum! Indoor and outdoor smaller pool is nice and warm. Hammam spa area is very nice too and free. Patisserie is open most the day with an extensive variety of hot drinks, cakes, biscuits and ice creams. In-room you will have a mini bar which is also included. Issues: Until end of April I would not pick this hotel as rooms do not have cold AC. If you turn it on it will heat the room. First night we had a terrible sleep and would wake up sweating. When complained they told us to leave the balcony door open all night (which is what we had to do). They do not change the system to produce cold air until end of April which is ridiculous. Lots of things closed; water slides, pier, beach huts, stage area. Sea room is not really a sea view room, you need lean forward to see the sea. Many people complained but then they will try to up sell another room. Reception staff are rude. Food in the buffet is not labelled correctly, vegetarians be very careful. No iron in a 5* hotel! Things to book: A la carte restaurants - go to booths near G floor bar at 9am. Shisha - lovely flavours, book in reception before 12pm on the day. Bus to old town - booked with reception day before, we didnt like it and took local bus back LC07
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time :D
I came here with my 4 year old neice and it was a delight! it was my first time travelling alone with her and a a woman and child it felt safe. I'd read about turkey and was scared it would be unsafe but this resort was lovely and had everything we needed. Best time!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2018

10/10 Excellent

mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

4/10 Poor

Anas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception could be more professional with customers
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2018

10/10 Excellent

Shan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful everything was there what you want it
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2018