Ashford Pluckley Station Hotels from S$108

"Hotel was a quick 1 night stop for us. The staff were very pleasant and helpful. Breakfast was delicious and the hotel and rooms were very clean and comfortable."

"I booked this back in September, they cancelled by email less than 48 hours before we were due to go, absolutely disgraceful, with no explanation or anything. We had to then try to find somewhere to accommodate 8 people in less than two days over an Easter break. I would advise against booking this.."

"This hotel was convenient for both the shopping outlet and Curious Brewery which we came to visit. A lovely comfortable hotel with friendly very helpful staff. "

"This hotel has a Stunning environment, friendly people friendly staff. home from home feeling "

"I needed immediate help when the sat sav dumped me nearby & my host talked me all the way to the front door which was a huge relief. The accommodation is dated but I knew that from the photos it was very clean though & i was surprised to find all the essentials had ben left. I wasn’t expecting that so had brought it all with me. The bed was very comfortable, the shower was lovely & the washing machine was handy. The area was very noisy though as it is right in town above a bar & I was there at the weekend. Every amenity you could need is on your doorstep, shops, bars, places to eat & a gym on your doorstep. Parking is a downside as its only from 4.30pm-8.30am on this occasion it wasn’t a problem as I had a course all 3 days so had to go somewhere else anyway. I did have a problem with the heating on the last night & it was freezing but my host did drive over very late to fix it as it was a bitter cold night. "

"Excellent staff, convenient stay"

"We booked a stay at this accommodation for the 31st December ( New Year’s Eve ). We drove almost 2 hours to get there. When we got there we were not sent a code to get in. We tried to ring and message multiple times but was ignored. When we finally got a code (an hour later) we saw that the hot tub was deflated with leaves and bugs in it, just overall very dirty. There was also rubbish by the hot tub in the garden. We rang the company as obviously was unhappy with this. The women we spoke to did not apologise and instead blamed it entirely on Expedia. She then lied and said that we were clearly told the hot tub is not in use . I let her know that we had spoken to the company before our stay and asked if the hot tub could fit 4 people. They replied and said yes, they did not mention that the hot tub would not be in use at all. It is clearly advised that there would be a hot tub and nowhere on Expedia does it say that it would not be in use. We told them we wouldn’t want to stay here for new years as we only really chose this accommodation for the hot tub. The women said if we didn’t stay then we would be refunded. We left and drove two hours home. We contacted Expedia and they told us that chocolet is refusing to refund us. We are now being ignored. Absolutely disgraceful customer service and an overall very upsetting experience. This is not how you treat people."

"Warm friendly welcome. Spotless room. Comfortable bed. Good value."

"Really [leasant stay"