BBQ/picnic Area

Reviews of Sonesta Select Atlanta Norcross

3 out of 5
Sonesta Select Atlanta Norcross
6235 Mcdonough Dr, Norcross, GA

Reviews

7.6

Good

Rating 10 - Excellent. 407 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 134 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 134 out of 1001 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Geneva Adline

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Price was excellent. Late arrivals and only one clerk. He was not fast. He was kind, respectful and honest. Place was with old dirty furniture, nasty carpets, sheets were clean, king bed was good, bathroom was clean. Breakfast is only continental.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 23 Apr,2024
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback on the check-in process and the service provided by our staff members. We're glad to hear that you found our pricing excellent and that you appreciated the cleanliness of the bathroom and the comfort of the king bed. We'll take note of your comments regarding the condition of the furniture and carpets for future improvements. We hope to welcome you back again soon.

2/10 Terrible

Stephanie, Raleigh

Disliked: Cleanliness, staff & service, property conditions & facilities
Very unprofessional
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Apr,2024
Dear Guest,Providing the highest level of hospitality is our number one priority. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Akeem

Disliked: Cleanliness, amenities, property conditions & facilities
Overpriced and needs to be renovated. Stains in floor and furniture. Dirty towels. Torn towels. After 5pm cleaning staff still floats the halls. Furniture in business center has rips and tears
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr,2024
Dear Guest,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Our main goal is to make our guests smile and happy, and for this, we strive each day. We hope to serve you in the future.

2/10 Terrible

Thea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr,2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Breanna

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our room was nice and the sheets were clean. However the room stunk of weed, and the shower didn't have proper ventilation so mildew was growing. Other than the extremely thin walls it was good for a one nights stay.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 10 Apr,2024
Dear Guest,Thank you for sharing your feedback with us. While we're glad to hear that you found the room and bedding satisfactory, we apologize for the inconvenience caused Your comfort and satisfaction are important to us, and we take your concerns seriously. We will address these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience.

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr,2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Christian

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. We were in town for AAU Basketball. Couldn’t beat the price and cleanliness
Response from Sophia CSR on 19 Mar,2024
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Minh Thu

Travelled with family
Liked: Staff & service, amenities
The staff checking me in was very professional with proper attire and no attitude. Room smells nice when you walk in, but it does need more lights since some of the lights are not working properly so the room doesn’t have good lightning. Bathroom is clean with hot water and good water pressure. The sink water pressure on the other hand is terrible to the point I was so frustrated that I just use the bathtub to brush my teeth and wash my face. Floor is a bit dirty but it’s way better than their other location in Duluth so bring a pair of slippers to walk around. Hair dryer is so weak that it took a long time to dry my hair. Bed is comfortable with thick blanket and soft pillows. TV is a little small, but works fine. It is located at a good location only 5 minutes from the Hong Kong Supermarket. The place is relatively quiet other than people keep slamming their door. I would definitely recommend this place and location. DO NOT STAY AT THEIR OTHER LOCATION IN DULUTH.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 19 Mar,2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

10/10 Excellent

Hoyt

Business traveller
Clean beds 🤓
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar,2024
Dear Guest,We appreciate your comments regarding your recent stay! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

Keta

Travelled with family
Liked: Cleanliness
Property can use an upgrade, some fresh paint will do.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 5 Mar,2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Alisher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 5 Mar,2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

IJEOMA, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 27 Feb,2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Gustavo

Business traveller
Disliked: Staff & service, property conditions & facilities
Staff no good sorry
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 23 Feb,2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Tayyeb

Stayed 3 nights in Feb 2024
Response from Sophia CSR on 23 Feb,2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

Xandria

Stayed 4 nights in Feb 2024
Response from Sophia CSR on 21 Mar,2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Kimberly

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The area didn’t seem safe and I was worried my car would be broken into. didn’t bother with breakfast as not great selection
Stayed 1 night in Feb 2024
Response from Sophia CSR on 16 Feb,2024
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits.

10/10 Excellent

Reveca

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar,2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Jaime

Business traveller, Travelled with partner
Disliked: Amenities
They have a thief on the front desk
Stayed 1 night in Feb 2024
Response from Sophia CSR on 15 Feb,2024
Hi Jaime,It is disheartening to read your opinion about our hotel. Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Darelle Iris

Disliked: Cleanliness, staff & service, property conditions & facilities
I originally paid for a king bed but that’s not what I received after checking in to Sonesta (Norcross). The Property was extremely dirty and it reeked a horrible smell of piss and cigarettes. The carpet was stained and the ceiling was falling apart. The towels had strange stains on them and there was hair on the bed linens. I requested a new room which was granted but there was still no difference. I’ve never experienced a hotel stay of this magnitude. I am forever scared from this experience. I planned a vacation that I really wasn’t able to enjoy. I saved money to enjoy a few days in Georgia visiting my best friend since we both were grieving but I now have to grieve this experience and a loss of money through the process smh …DO NOT STAY AT THIS PROPERTY!
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 16 Feb,2024
Hi Darelle,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Good

Todd

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 14 Feb,2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Neri

Stayed 1 night in Feb 2024
Response from Sophia CSR on 12 Feb,2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Erica

Stayed 1 night in Feb 2024
Response from Sophia CSR on 27 Mar,2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Tawana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 9 Feb,2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Jemine

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Dec 2023
Response from Sophia CSR on 7 Feb,2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Neri

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Feb,2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyable stay. Nice and quiet. Will say that we never had housekeeping during the stay which is not a bother by the way. Just surprised is all.
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 31 Jan,2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Leonel

Stayed 1 night in Jan 2024
Response from Sophia CSR on 27 Mar,2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Sung

Stayed 2 nights in Jan 2024
Response from Sophia CSR on 27 Jan,2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Deva Krupamma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like home
The service was great and staff are very friendly. Slept like a log with comfy beds.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 22 Jan,2024
Dear Guest,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night get away
Great location. Comfortable.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 22 Jan,2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Hylisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice compared to other hotels near by.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 18 Jan,2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

ALEX

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 17 Jan,2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Sung

Stayed 1 night in Jan 2024
Response from Sophia CSR on 17 Jan,2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Nora, Flowery Branch

Stayed 1 night in Jan 2024
Response from Sophia CSR on 17 Jan,2024
Dear Guest,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

4/10 Poor

Kentatta

Liked: Staff & service
Disliked: Amenities
The floor in the room was dirty, the furniture was dirty hair in and on bed
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 16 Jan,2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 Okay

Carletta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 16 Jan,2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Angelica

Stayed 1 night in Jan 2024
Response from Sophia CSR on 5 Feb,2024
Hi Angelica,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Cristobal

Stayed 1 night in Dec 2023
Response from Sophia CSR on 16 Jan,2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Robert

Travelled with partner
Liked: Staff & service, amenities
Bed was fantastic, but furniture hardly fit for a porch. Breakfast was nice with eggs & sausage and such. Everything needed a thorough cleaning throughout the facility. Employees very nice.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 14 Jan,2024
Dear Guest,We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 16 Jan,2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Dina

Stayed 1 night in Jan 2024
Response from Sophia CSR on 14 Jan,2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Linh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 9 Jan,2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Poor

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities
Honest perspective.
Overall they stay there wasn’t much enjoyable. The towels had stains on them and was were dirty. The bed was too firm. Accessibility for a microwave was in the hallway and wasn’t clean at all! Also you have to have a $100 deposit just to affirm the room you book. Which to me is absolutely ridiculous! The couch in the room was also dirty with stains. More than likely will not stay here again.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 31 Jan,2024
Dear Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. We take your feedback seriously and will address the issues with our housekeeping team immediately. Regarding the deposit policy, we would like to highlight that it is mentioned on our websites too. Our team hopes to have another chance to serve you again.

10/10 Excellent

SON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 9 Jan,2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 31 Jan,2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Tan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Floor was dirty staff was ok. We rented 6 rooms 2 of them were upstairs with no elevator. This is a big issue. There was also a used condom sitting on the floor under neath the bed which my 3 year old picked up thought it was a balloon and start blowing on it like a balloon. This is absolutely disgusting and nasty. Will never stay again. Told the staff and she said she will let her manager know. That was it. Not taking accountability or anything. This was so nasty
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 9 Jan,2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

ALEJANDRINA

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 9 Jan,2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Tiffani

Travelled with family
Disliked: Property conditions & facilities
not well maintained, no hair dryer, no bedding sheets provided for pullout couch, no tv remote available
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 31 Jan,2024
Dear Guest,The issues that you raise are important to us. We strive to deliver an exceptional stay for every guest, so it's disappointing that you did not receive great value. Your remarks will be discussed internally so that we can seize every opportunity for improvement. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.

10/10 Excellent

Rodric

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 1 Jan,2024
Hi Rodric,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 1 Jan,2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.