Ratings based on 879 verified reviews

4.3 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from London

Posted 7 Aug, 2019
Beautiful grounds a real pleasure to stroll around and we discovered a new area every day. Beach beautiful and well groomed. Credit to the army of gardeners. Grand Club Lounge was fantastic for both breakfast and canapés and cocktails in the evening and again in the most beautiful surroundings. Highly recommend!
Comment from Hotel Management
8 Aug, 2019 by Grand Hyatt Bali Team , Hotel Management
Dear Valued Guest, greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team
5 out of 5
by a verified traveller

Posted 7 Aug, 2019
Comment from Hotel Management
8 Aug, 2019 by Grand Hyatt Bali Team , Hotel Management
Dear Valued Guest, thank you for choosing the Grand Hyatt Bali during your recent trip and for taking the time to post your valuable feedback. We are grateful for your generous endorsement of our resort and acknowledgement of your memorable experience. We all look forward to your return visit in the near future. With best regards, Grand Hyatt Bali Team
4 out of 5
by a verified traveller

Posted 2 Aug, 2019
Grand Hyatt Nusa Dua has its own private beach which is nice and mostly clean (saw some trash but not as bad as other beaches). The staff is very nice and accommodating. What would have made this a perfect vacation spot is not allowing smoking in restaurants and pool area. We had to endure a lot of second hand smoke which ruined the beautiful setting... Also there is limited vegetarian and vegan dishes, so paying for the Club room was not really worth it.
Comment from Hotel Management
5 Aug, 2019 by Grand Hyatt Bali Team , Hotel Management
Dear Valued Guest, thank you for taking the time to share your feedback regarding your recent stay at the Grand Hyatt Bali. We are thrilled that we have exceeded your expectations. Your mention of sincere hospitality delivered by our courteous associates is truly appreciated. We hope you will visit us many times in the future and allow us to create more memories. Sincerely, Grand Hyatt Bali Team
5 out of 5
by a verified traveller

Posted 1 Aug, 2019
Comment from Hotel Management
5 Aug, 2019 by Grand Hyatt Bali Team , Hotel Management
Dear Valued Guest, greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team
2 out of 5
by a verified traveller

Posted 31 Jul, 2019
This is a family resort, I definitely do not recommend for couples, too many kids! All lights are basically out by 8pm, absolutely no night life just boring restaurants but a short walk down the beach takes you down to Ayodya resort which has an amazing outdoor night life, dj on the beach and so relaxing. The hotel is a bit dated, no coffee maker just a kettle, which was really dirty as if someone made oats in it.
Comment from Hotel Management
1 Aug, 2019 by Grand Hyatt Bali Team , Hotel Management
Dear Valued Guest, thank you for your candid feedback regarding your recent stay at the Grand Hyatt Bali. Please accept our sincere apologies for not being able to meet your expectations. Although we do pride ourselves as an all-inclusive Family-friendly resort, we also accommodate our guests looking for tranquility with resort facilities such as our Grand Club Pool and The Bay Club Pool that are restricted for children. Thank you again for your valuable feedback and we look forward to the opportunity of serving you when your travels bring you to this beautiful island. Best regards, Grand Hyatt Bali Team
4 out of 5
by a verified traveller

Posted 31 Jul, 2019
The grounds and gardens were beautiful and pool surrounds excellent especially the pool that was like a river in a jungle. The room was very clean if not a little dated Bed comfortable Well stocked convenience store in the hotel and other lovely shops in the area Our only negative was it seemed a long way to walk to breakfast in the morning but that’s just because it is a very big resort with one main breakfast restaurant
Comment from Hotel Management
1 Aug, 2019 by Grand Hyatt Bali Team , Hotel Management
Dear Valued Guest, greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team
5 out of 5
by a verified traveller from Bogota

Posted 24 Jul, 2019
We love the hotel and its service. We booked a room with an ocean view and it was gorgeous. People were attentive and we can’t wait to go back again.
Comment from Hotel Management
26 Jul, 2019 by Grand Hyatt Bali Team , Hotel Management
Dear Dewi, greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team
5 out of 5
by a verified traveller

Posted 24 Jul, 2019
Awesome hotel! Room was huge and beautiful. The gardens are **out of this world** incredible! Someone spent a lot of time landscaping the whole place and the result was beautiful. The staff was very polite and professional. Breakfast was perfect, with a lot of variety of hot and cold food. It is perfect for families. Large swimming pools with a slider (bring an inflatable pool ring - you will thank me...), including a little one for toddlers. My son loved the Kids Club. It was a bit dear (similar to Australian prices for day care), but definitely worth it. The beach was very clean. The hotels in the region pay staff to clean the beach everyday, so you see very little plastic pollution. Location is beautiful, but far from Kuta, so you have to organise your own transportation to the city. I recommend hiring a driver for the day. It is a bit expensive (around A$ 70 for the whole day, negotiable) but definitely worth it. The driver can take you to several places in the same day. I would definitely stay there again. It was great!
Comment from Hotel Management
26 Jul, 2019 by Grand Hyatt Bali Team , Hotel Management
Dear Valued Guest, thank you for visiting the Grand Hyatt Bali and for taking the time to share your feedback. We endeavor to provide experiences that are truly superior, so to hear that you had an amazing stay is extremely rewarding. Your mention of sincere hospitality delivered by our courteous associates, great food and the Kids Club deemed as one of the best you have been so far are truly appreciated. We hope you and your family will visit us many times in the future and allow us to create more memories. Sincerely, Grand Hyatt Bali Team
3 out of 5
by a verified traveller

Posted 20 Jul, 2019
Comment from Hotel Management
22 Jul, 2019 by Grand Hyatt Bali Team , Hotel Management
Dear Valued Guest, greetings from Grand Hyatt Bali. Thank you very much for taking the time to share your feedback on your recent stay with us. We hope that overall you had an enjoyable time while staying with us. We would love to welcome you back to our resort when you plan to visit Bali in the future. With best regards, Grand Hyatt Bali Team
5 out of 5
by a verified traveller from Singapore

Posted 14 Jul, 2019
The people who were serving and the staff, the food, ambience
Comment from Hotel Management
15 Jul, 2019 by Grand Hyatt Bali Team , Hotel Management
Dear NitinBhanot, Thank you for visiting the Grand Hyatt Bali and for taking the time to share your feedback. We endeavor to provide experiences that are truly superior, so to hear that you had an amazing stay is extremely rewarding. Your mention of sincere hospitality delivered by our courteous associates and great food deemed as one of the best you have been so far are truly appreciated. We hope you will visit us many times in the future and allow us to create more memories. Sincerely, Grand Hyatt Bali Team