- Disliked: Cleanliness, staff & service
Good location but unsure with customer service
Unit room was quiet nice. It has enough space for me and my other 5 friends. All towels and slippers were provided for exact 6 people. The beds were big enough for all of us as well. Problem was we were checked in an hour and a half late. It was supposed to be 2:00 PM however the lady told us to wait as the room was being cleaned and the people who previously stayed in, checked out late. On our last day, we asked the customer service if we can check out around 1:30 PM instead of 12 noon since we were checked in late. They said No, even if it was their fault. Which is disappointing. We also asked if we could get the bathroom cleaned because it really stunk even we just used it for only a day. The exhaust fan wasn't good enough to clean the air. The cleaner wasn't available till 5:30 PM (I asked around 9AM). So we just cancelled the cleaner, and just cleaned the toilet ourselves. Also on the last day, I was woken up by someone opening the door. It was around 9AM. They had the keys and opened the door without knocking. I was sleeping in the lounge so I know someone just got in. I went outside the hallway, and saw no one however the room in front of us just closed which is weird. I don't mind someone coming and inspecting the room, but just knock and let us know. And if you want entertainment, bring your own. Because the TV that is in our room wasn't working. Someone went up to our unit and reassured us that the mechanic will fix it, but they didn't.