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Reviews of Comfort Inn & Suites Baltimore Inner Harbor

3 out of 5
Comfort Inn & Suites Baltimore Inner Harbor
120 E Lombard St, Baltimore, MD

Reviews

4.8
Rating 10 - Excellent. 150 out of 1084 reviews" "
Rating 8 - Good. 103 out of 1084 reviews" "
Rating 6 - Okay. 187 out of 1084 reviews" "
Rating 4 - Poor. 215 out of 1084 reviews" "
Rating 2 - Terrible. 429 out of 1084 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy room with many things falling apart or rusty and mold in the vent system
Stayed 4 nights in Mar 2024

6/10 Okay

Kim

Stayed 1 night in Mar 2024

6/10 Okay

Laura

Friendly abs helpful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
very good

2/10 Terrible

Suzanne

Liked: Staff & service
Disliked: Property conditions & facilities
Bedbugs. Filthy sticky floor. Moldy bathroom. Hormones to a second room. Smoke detector was off the wall and on the counter. AVOID.
Stayed 2 nights in Mar 2024

2/10 Terrible

Oupeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The condition of the hotel was not disclosed at booking. Even though it's a non smoking hotel, it was obvious our room had smokers previously. The smoke detector kept going off. The staff just told us to remove it completely as there was no maintenance staff available to fix. The room lacked a coffee table and only one 3 seater sofa for our group of 6. The washroom was.mouldy and dirty. The AC unit did not work properly as our room was very hot all day and night. We needed to find a safe spot to park our minivan with overhead cargo bin. None of the lots could accommodate. The staff could not help and did not know where we could park. We ended up finding our own valet parking at the Hilton Garden Inn, a full 20 minute walk away.
Stayed 1 night in Mar 2024

6/10 Okay

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was very helpful when the microwave in the roomnstarted on fire. They replaced it the same day and also cleaned out the sink drain so the water would go down.
Stayed 4 nights in Mar 2024

6/10 Okay

Oksana

Liked: Staff & service
Disliked: Property conditions & facilities
Very old. Lot of broken stuff.
Stayed 1 night in Mar 2024

6/10 Okay

Ashlee

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The heat and refrigerator didn't work on my 808
Stayed 3 nights in Mar 2024

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Hope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did an excellent job.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay and the staff were great!
Stayed 3 nights in Feb 2024

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient close to harbor and attractions great view of the harbor from our room staff was very helpful and knowledgeable and very friendly we enjoyed our visit and stay
Stayed 4 nights in Feb 2024

4/10 Poor

Kelsey

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Bashiru

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Everything was good
Stayed 1 night in Feb 2024

2/10 Terrible

Tobarshall

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was disgusting!
Stayed 1 night in Feb 2024

2/10 Terrible

Hebah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doors don’t shut properly, hairs left in the showers, bugs crawling on the doors. STAY AWAY!
Stayed 2 nights in Feb 2024

6/10 Okay

Darius

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly free breakfast was a plus gym facility was nice rooms were a bit outdated and not the cleanest but when housekeeper was notified she was great and did a terrific job didhave to switch rooms due to cleanliness
Stayed 4 nights in Feb 2024

4/10 Poor

Brian

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is what you want for cheap price but great location in the city. This is for the guys weekend ball game or vacation. Do not bring your lady for a great hotel getaway experience… NO!!!!
Stayed 4 nights in Feb 2024

8/10 Good

Luke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to the harbor, noisy
Stayed 4 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous, hospitable staff
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We love the spacious room! Everything was great free breakfast. The only thing was the fan in the bathroom was not working. We had great weekend getaway!
Stayed 2 nights in Jan 2024

8/10 Good

summergrace

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Kyleigh

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Jay

Business traveller
Liked: Cleanliness, staff & service, amenities
Very convenient for downtown & convention center. Room was large, clean and well appointed. Parking garage directly across the street. Property needs maintenance, painting etc.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kristine, Rockaway Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great lication
Stayed 1 night in Jan 2024

10/10 Excellent

Jarsha

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and staff was polite
Stayed 1 night in Jan 2024

4/10 Poor

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel room door won't shut properly. you had to slam it to get it shut. The bathroom needed major updating as the shower curtain rod was broken and held up by 2 screws. holes in the bathroom walls. themostat could not be adjusted at all. we had to open the window to cool the room off.
Stayed 2 nights in Jan 2024

10/10 Excellent

Hongye

Stayed 1 night in Jan 2024

4/10 Poor

Lesley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fine for a very short stay. It's a no frills situation. I don't think the gym was open which was very disappointing. The rooms need updating. The elevator needs fixing (numbers don't show up clearly in the overhead display). The bathroom in our room had a bathtub that probably had water under it. Water damage and mold was evident in the bathroom. Whenever we showered, the floor of the bathtub rose depending on where you stepped on it. Very strange. The bed was comfortable and otherwise an ok stay for a 2 night stay. I would not recommend it for a longer vacation but it is ok for a short stay if you're not looking for anything fancy.
Stayed 2 nights in Jan 2024

6/10 Okay

Denise

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Some mold in the bathroom and shower curtain was broken and would not stay closed. Sink backed up.
Stayed 1 night in Jan 2024

8/10 Good

Sherika, Elkridge

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This property needs to be updated. It needs care as well. There was a hole in the wall behind the bedroom door. The hostess didn’t tell us were breakfast was located. The free breakfast is terrible, the room was dated gives you an unclean feeling.
Stayed 1 night in Dec 2023

6/10 Okay

Tanzil

Stayed 1 night in Dec 2023

10/10 Excellent

rodrick

Travelled with family
Liked: Cleanliness, amenities
Smooth sailing. Check was easy and smooth. Saff very helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Zomar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Johanna

Travelled with family
Not what I booked
I booked a room with 2 beds and a walk in shower. I got 1 bed and a pull out couch and a regular bathtub which was very difficult for my 86yr old mother to get in and out of
Stayed 1 night in Dec 2023

2/10 Terrible

Dante

Disliked: Cleanliness, staff & service, property conditions & facilities
My property was stolen
Stayed 8 nights in Dec 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very friendly and helpful, especially Derek and Navaha at the front desk along with the cleaning and breakfast staff. The rooms were very clean with nice comfortable beds and pillows. The location was perfect being just a couple of blocks from the harbor, right across the street from a 24-hour Subway, and a couple blocks from a Walgreens and the UPS Store. The hot breakfast was very good with eggs, sausage or bacon, waffles, muffins, etc, and it was nice eating on the top (11th) floor with a great view in all directions of the city. I would highly recommend staying here.
Stayed 3 nights in Dec 2023

2/10 Terrible

Deanna

Liked: Staff & service
Disliked: Property conditions & facilities
Room was not up to par. Many damages within the room. Very noisy inside and outside hotel.
Stayed 2 nights in Dec 2023

2/10 Terrible

LA-TONYA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book here
Awful! I checked out early due to fraudulent activity on my card from the hotel. The place was grimy. The furniture and paint job was shoddy. Customer service going in was subpar. Leaving the front desk girl Nivea was nice but didn’t know her manager’s last name to settle my dispute.
Stayed 5 nights in Dec 2023

6/10 Okay

Maridon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Shameika

Travelled with family and small children
Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Les Brown

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Ryan

Stayed 1 night in Nov 2023

6/10 Okay

Stephen, Plymouth

Disliked: Amenities, property conditions & facilities
If they are doing renovations it’s been very bet a year or two that these have been happening and to me they might have a blind renovator. Missing scones. Holes in wall. Rats around the building. Gangbangers in the streets all night. Windows thin as paper. Room was extremely hot and no way to adjust temp other than open windows. They put some paint on some areas. I’d say you get what you pay for at $70 a night but considering I spent the same at the Drury Inn dt Pittsburgh and it’s extremely clean and fresh large food selection and it’s a no brainer that I’ll likely never stay at this hotel again after twice having this similar experience in 2 years. :( Hopefully one day they get it cleaned up as the location is very close to the inner harbor.
Stayed 1 night in Dec 2023

6/10 Okay

VICTOR

Travelled with partner
Liked: Staff & service
Outside of the hotel is not well kept. Smelly & dirty because of the trash bins outside.
Stayed 2 nights in Dec 2023

2/10 Terrible

Bailey

Stayed 1 night in Dec 2023