Restaurant

Reviews of Amansari Hotel Desaru

3.5 out of 5
Amansari Hotel Desaru
Jalan Kempas 1, Taman Desaru Utama, Bandar Penawar, Johor

Reviews

7.8

Good

Rating 10 - Excellent. 71 out of 308 reviews" "
Rating 8 - Good. 154 out of 308 reviews" "
Rating 6 - Okay. 61 out of 308 reviews" "
Rating 4 - Poor. 16 out of 308 reviews" "
Rating 2 - Terrible. 6 out of 308 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Lit Phen, Petaling Jaya

Disliked: Cleanliness, amenities, property conditions & facilities
Lack of maintenance, the aircon very noisy, all window being sealed cannot open. The towels given are dirty, has stain on it. Breakfast has very limited options.
Stayed 2 nights in Feb 2024
Response from zamre on 3 Mar,2024
Thank you for sharing your experience, Mr/Ms Lit Phen,. We're sorry to hear that you did not have a good time at Amansari Hotel Desaru. We always like to ensure that our guests have the best time when they visit us. We'd be glad if you give us one more chance to provide better experience.

8/10 Good

Judith

Stayed 1 night in Dec 2023
Response from zamre on 22 Dec,2023
Thank you for your feedback, Mr/Ms Judith. We'd love to host you the next time you visit Amansari Hotel Desaru and share our location with your friends and family as well.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Bed is quite comfortable and room was clean. However there is no hair dryer provided in the room. We were allocated a room with connecting door and the sound insulation was very bad. We could hear people talking. We were woken up in the early morning because the neighbouring room's alarm clocks kept ringing from 4 am to 6 plus am till we had to call the reception.
Stayed 1 night in Nov 2023
Response from zamre on 16 Nov,2023
Hi,We appreciate your feedback! We would be grateful if you give us an opportunity to make amends and improve your experience during your next stay.

8/10 Good

Sebrina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Comfortable and clean. Well kept.
Stayed 1 night in Nov 2023
Response from zamre on 5 Nov,2023
Thank you for your feedback, Ms Sebrina. We'd love to host you the next time you visit Amansari Hotel Desaru and share our location with your friends and family as well.

8/10 Good

Uma Mageswary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so near to shops and mall. Very convenient, if i go again will book this hotel.
Stayed 1 night in Sep 2023
Response from zamre on 26 Sept,2023
Thank you for your feedback, Ms Uma Mageswary. We'd love to host you the next time you visit Amansari Hotel Desaru and share our location with your friends and family as well.

8/10 Good

Guan Chwee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable room
Stayed 1 night in Aug 2023
Response from zamre on 25 Aug,2023
Thank you for your feedback, Mr Guan Chwee. We'd love to host you the next time you visit Amansari Hotel Desaru and share our location with your friends and family as well.

10/10 Excellent

Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Jul 2023
Response from zamre on 15 Jul,2023
Hi Mr Hoon, thank you for taking the time and sharing your feedback regarding your stay! We're glad that we could make your stay fantastic at Amansari Hotel Desaru. We'd be happy to serve you again with the same awesomeness next time you visit Amansari Hotel Desaru.

2/10 Terrible

Hock Thye

Awful!
Stayed 1 night in May 2023
Response from zamre on 23 May,2023
Hi Mr Hock, How may i help you due to your rating at 1/5

8/10 Good

Nur Hajah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we took "Suite" was very nice but unfortunately it has an electrical trip during at 2.00 am in the morning we have to move to another unit. Although we got another room but it is to our inconvenient moving our stuff during the night with our sleeping child. Overall the stay was nice.
Stayed 1 night in Mar 2023
Response from zamre on 9 Mar,2023
Thank you for sharing your experience, Ms Nur Hajah. We're sorry to hear that you did not have a good time at Amansari Hotel Desaru. We always like to ensure that our guests have the best time when they visit us. We'd be glad if you give us one more chance to provide better experience.

10/10 Excellent

Choo Kwan

Stayed 1 night in Feb 2023
Response from zamre on 1 Mar,2023
Thank you for your feedback, Mr/Ms Choo Kwan. We'd love to host you the next time you visit Amansari Hotel Desaru and share our location with your friends and family as well.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Although it’s not by the beach, it’s located near the mall and restaurants. 10 mins drive to the beach, 5 mins drive to the fruit farm. Building doesn’t look good from far, but internal is nice and seems new. Room was clean. Breakfast spread is not much, but good enough for us. Other than the usual bread, cereal, scrambled egg, there’s also nasi lemak and porridge. There was curry chicken too.
Stayed 1 night in Dec 2022
Response from zamre md isan on 20 Dec,2022
Hi Ms Danielle, thank you for taking the time and sharing your feedback regarding your stay! We're glad that we could make your stay fantastic at Amansari Hotel Desaru. We'd be happy to serve you again with the same awesomeness next time you visit Amansari Hotel Desaru.

10/10 Excellent

Fahmi

Stayed 1 night in Oct 2022
Response from zamre on 9 Jul,2023
Hi Mr Fahmi, thank you for taking the time and sharing your feedback regarding your stay! We're glad that we could make your stay fantastic at Amansari Hotel Desaru. We'd be happy to serve you again with the same awesomeness next time you visit Amansari Hotel Desaru.

10/10 Excellent

Nur Najiha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stays..
Stayed 2 nights in Oct 2022
Response from zamre md isan on 12 Oct,2022
Thank you for your feedback, Ms Nur Najiha. We'd love to host you the next time you visit Amansari Hotel Desaru and share our location with your friends and family as well.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from zamre md isan on 19 Aug,2022
Hi , thank you for taking the time and sharing your feedback regarding your stay! We're glad that we could make your stay fantastic at Amansari Hotel Desaru. We'd be happy to serve you again with the same awesomeness next time you visit Amansari Hotel Desaru.

4/10 Poor

Dorothy, Bedias

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was so disappointing that we checked out a day early. Funny thing is that no one even asked why we were checking out early. If I was running a hotel and people are checking out early, I would want to know why. There is no swimming pool on site - you have access to one somewhere else. I personally don’t want to drive to a swimming pool when I am on vacation. Next, the bar the website says they have, it’s not there. The buffet for breakfast was mediocre at best. I realize people are just opening back up from COVID, but update the websites on what you truly have and if the facilities are off site, put it on the website. As far as housekeeping goes, the room could have been cleaner and when you clean a room, do more than just make the bed. How about leaving more water or more coffee? The water and coffee was never replenished after checking in. Two bottles of water and a couple of packs of coffee for two people?? My husband went to the store and bought more coffee and water. The one plus is that there was plenty of parking. In order to eat lunch and dinner, you will need to have a car and leave the hotel. If the website had given me all the information on what was really available at the hotel, I could have made wiser choices. I would have had a better vacation at home. There was no advantage to staying at this hotel.
Stayed 3 nights in Jul 2022
Response from zamre md isan on 24 Jul,2022
Thank you for sharing your experience, Ms Dorothy. We're sorry to hear that you did not have a good time at Amansari Hotel Desaru. We always like to ensure that our guests have the best time when they visit us. We'd be glad if you give us one more chance to provide better experience.

8/10 Good

Muhammad

Stayed 2 nights in Jul 2022
Response from Amansari Hotel Desaru on 20 Jul,2022
Thank you for your feedback, Mr. Muhammad. We'd love to host you the next time you visit Amansari Hotel Desaru and share our location with your friends and family as well.

8/10 Good

Heng Wai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearby to commercial area. a lot shop but a bit traffic during rush hour
Stayed 1 night in Jun 2022
Response from zamre md isan on 24 Jun,2022
Hi Mr Heng Wai, Thank you for your valuable feedback! You're most welcome to visit us again.

10/10 Excellent

Nur Hajah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice food nice room ..😊
Stayed 1 night in Jun 2022
Response from zamre md isan on 23 Jun,2022
Hi Ms Nur Hajah, thank you for taking the time and sharing your feedback regarding your stay! We're glad that we could make your stay fantastic at Amansari Hotel Desaru. We'd be happy to serve you again with the same awesomeness next time you visit Amansari Hotel Desaru.

10/10 Excellent

Ng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from zamre md isan on 23 Jun,2022
Thank you for your feedback, Mr/Ms Ng. We'd love to host you the next time you visit Amansari Hotel Desaru and share our location with your friends and family as well

6/10 Okay

Steve

Business traveller
Liked: Room comfort
water pressure was not good. bathroom has a no separation between shower area and WC, water from shower area tend to be wet the WC area. broken hanger found in the closet.
Stayed 1 night in Jun 2022
Response from Amansari Desaru on 16 Jun,2022
Hi Mr Steve, Thank you for your review. We regret that your experience at Amansari Hotel Desaru did not meet your expectations. Your feedback will help us improve our services. We suppose that your stay in Amansari Hotel Desaru was otherwise amazing. In case any more suggestions, please write to us.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Just sound proof need to improve
Stayed 2 nights in Jun 2022
Response from Amansari Desaru on 16 Jun,2022
We're happy to see your review here Mr. John, It will help us to improve our services and provide a better experience to you again. It was great to have you at Amansari Hotel Desaru. Visit soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Eng Hua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New and still clean. But Breakfast jammed when so many people come down together. Seating area is limited.
Stayed 2 nights in Apr 2022
Response from zamre md isan on 4 May,2022
Hi Mr Eng, We appreciate your feedback! We would be grateful if you give us an opportunity to make amends and improve your experience during your next stay.

10/10 Excellent

anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tak ada apa nak complain. Tempat sangat bersih dan masih elok terjaga. Staff sangat peramah. Bilik saya selesa sangat.
Stayed 1 night in Apr 2022
Response from zamre md isan on 26 Apr,2022
Hi Ms Anna, thank you for taking the time and sharing your feedback regarding your stay! We're glad that we could make your stay fantastic at Amansari Hotel Desaru. We'd be happy to serve you again with the same awesomeness next time you visit Amansari Hotel Desaru.

10/10 Excellent

NORASIKIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Amazing
Stayed 1 night in Mar 2022
Response from zamre md isan on 8 Mar,2022
Hi Ms Norasikin, thank you for taking the time and sharing your feedback regarding your stay! We're glad that we could make your stay fantastic at Amansari Hotel Desaru. We'd be happy to serve you again with the same awesomeness next time you visit Amansari Hotel Desaru.

10/10 Excellent

NORASIKIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Stay
It was amazing. We booked 2 rooms. Both rooms are clean and comfortable. The check in and out went so smooth and fast. The staffs friendly and attentive. We bring our elderly parents and my 24 year old disabled brother, so I conclude the hotel also elderly and disabled person friendly. The breakfast good. The TV channels also good. Eating places within walking distance and a mall nearby. Around 15mins drive to Pantai Desaru, around 30 mins drive to Pengerang if you are coming here for lobsters and seafoods😁
Stayed 2 nights in Mar 2022
Response from zamre md isan on 8 Mar,2022
Thank you for your feedback Ms Norasikin, We'd love to host you the next time you visit Amansari Hotel Desaru and share our location with your friends and family as well.

8/10 Good

Ng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from zamre md isan on 2 Mar,2022
Thank you for your valuable feedback! You're most welcome to visit again.

10/10 Excellent

Siti

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Jan 2022
Response from zamre md isan on 8 Feb,2022
Thank you for your feedback, Ms Siti. We'd love to host you the next time you visit Amansari Hotel Desaru and share our location with your friends and family as well

10/10 Excellent

Ana Hafizah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel because it’s clean and neat.
Stayed 2 nights in Jan 2022
Response from zamre md isan on 23 Jan,2022
Thank you for your feedback, Ms Ana Hafizah. We'd love to host you the next time you visit Amansari Hotel Desaru and share our location with your friends and family as well.

8/10 Good

Zamzuri

Stayed 1 night in Dec 2021
Response from zamre md isan on 23 Jan,2022
Hi Mr Zamzuri, Thank you for your valuable feedback!. You're most welcome to visit again.

10/10 Excellent

Mimi

Liked: Staff & service, amenities, property conditions & facilities
friendly and supportive staff. Clean and comfortable stay not far from the beach.
Stayed 1 night in Dec 2021
Response from zamre md isan on 10 Dec,2021
Thank you for your feedback Ms Mimi. we'd love to host you the next time you visit Amansari Desaru and share our location with your friends and family as well.

6/10 Okay

She

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Friendly staff
Stayed 1 night in Oct 2021
Response from Amansari Desaru on 3 Nov,2021
Thank you for sharing your valuable feedback! We're glad that we could make your stay fantastic at Amansari Desaru. We'd be happy to serve you again with more awesomeness next time. :-)

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from zamre md isan on 2 Jun,2021
Thank you for your feedback , We'd love to host you the next time you visit Amansari Hotel Desaru and share our location with your friends and family as well.

8/10 Good

Izznan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from zamre md isan on 2 Jun,2021
Hi Mr Izznan, We're glad to know that you had a great time at Amansari Hotel Desaru. Do refer us to your friends and family for their next destination. Cheers!

8/10 Good

NOORAINI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brief but comfortable stay
It is my first time staying at this hotel . Its location next to the highway & within walking distance to many eateries is really so convenient . The mall is also located just opposite the hotel .
Stayed 1 night in Apr 2021
Response from zamre md isan on 24 Apr,2021
Hi Ms Noraini, Thank you for taking the time and sharing your feedback regardingyour stay! We're glad that we could make your stay fantastic at Amansari Hotel Desaru. We'd be happy to serve you again with the same awesomeness next time you visit Amansari Hotel Desaru.

4/10 Poor

Chandra, Johor Bahru

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Towels have pungent smell. Wifi are slow. No toothbrush. No Astro as per displayed on in room tv channel listings.
Stayed 1 night in Aug 2020
Response from zamre md isan on 25 Apr,2021
Hi Mr Chandra, Our aim is to provide the best experience to anyone who visit us. Your experience definitely does not meet the standards we have set for ourselves. We look forward to having another opportunity to make amends and deliver an unforgettable experience to you

6/10 Okay

Mun Ling

Good location but bad wifi
The hotel is ok. The location is perfect as it close to mall. Nearby the hotel, within walking distance we found a delicious roti canai & nasi lemak shop. We also had a sumptuous seafood dinner at the restaurant next to the hotel. However, the wifi in the hotel is very bad. Totally cannot be connected, luckily we had a portable internet device.
Stayed 1 night in Jul 2020

6/10 Okay

Zakaria

Disliked: Cleanliness
not so clean
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont might come here again.. chcek in at 3pm and i can have the late check out with no surcharge.. and the area they have all halal food.. and you can as them to book for you taxi.. thank you amansari hotel desaru..
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Overall a good stay
Stayed 1 night in Feb 2020
Response from zamre md isan on 25 Apr,2021
Hi Mr/Ms, We're glad to know that you had a great time at Amansari Hotel Desaru. Do refer us to your friends and family for their next destination. Cheers!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Dec 2019

10/10 Excellent

CHONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good and clean. Near shopping mall and easy to find. From hotel to beach almost 15 minutes
Stayed 1 night in Nov 2019

10/10 Excellent

Rozihan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Overall stay was great! I booked 2 rooms for our family, rooms were clean and comfort. Recommended hotel in Desaru area.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
it’s a relatively clean n basic hotel. More cleanliness can be observed in room.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby with amenities
Stayed 2 nights in Dec 2019

8/10 Good

Sock Leng

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019