Exterior

Reviews of Ambassador Bangkok Hotel

4 out of 5
Ambassador Bangkok Hotel
171 Soi 11 Sukhumvit Road, Bangkok, Bangkok

Reviews

7.0

Good

Rating 10 - Excellent. 194 out of 1001 reviews" "
Rating 8 - Good. 363 out of 1001 reviews" "
Rating 6 - Okay. 220 out of 1001 reviews" "
Rating 4 - Poor. 120 out of 1001 reviews" "
Rating 2 - Terrible. 104 out of 1001 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Fernando

Travelled with partner
for the price...ok
Stayed 3 nights in Mar 2024

6/10 Okay

Gayle Lesley Anne

The property is a little tired and facilities are basic . Great location for food and nightlife .
Stayed 2 nights in Mar 2024

6/10 Okay

John, Nottingham

Disliked: Property conditions & facilities
Hotel Square Wing is tired and need renovating. The Standard room (461) falls into this tired category. Check in in queues are horrendous and slow most of the time. Sky wing and Square wing should have separate check in counters to alleviate crowding at desks. This hotel is not in the 4 Star league. It is 3 Star at best. Most guests are from Bangladesh and Indian subcontinent. Breakfasts are okay but etiquette is not a strong point of a lot of these guests. Location is great with nearby bars, restaurants and NANA BTS Skytrain less than 5 minutes walk.
Stayed 12 nights in Feb 2024

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel nice breakfast
Stayed 9 nights in Feb 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 10 nights in Feb 2024

6/10 Okay

Tamer, Indianapolis

Liked: Cleanliness, property conditions & facilities
Very long checkin and checkout lines. Need more front desk staff. Calls to the front desk are rarely answered. Hotel condition and rooms are good.
Stayed 5 nights in Feb 2024

10/10 Excellent

X

Stayed 4 nights in Feb 2024

10/10 Excellent

SYED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

4/10 Poor

Raffles Kean Yee

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check-in process was extremely slow on that day. It was only the particular counter that I queued that was slow as I watched other counters processing check-ins faster than the the counter that I was in.
Stayed 2 nights in Feb 2024

4/10 Poor

ranald

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Large hotel with 1,000’s of guests but only 2 front desk staff . Check in/out is very time consuming . Front desk staff are rude
Stayed 3 nights in Feb 2024

10/10 Excellent

Rashaka, Dhaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Tame

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and the buffet breakfast was a great way to start the day. Close to resturants, bars, clubs, the trains.
Stayed 9 nights in Jan 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been staying with this hotel for years now, especially during the pandemic lockdowns, and they have always treated me like gold. The management and staff in every part of the hotel are truly the very best. This place is 5 starts, always and forever.
Stayed 1 night in Feb 2024

6/10 Okay

Umang

Liked: Cleanliness
Disliked: Staff & service
The location was good. But the hotel staff wasn't cooperative. They didn't provided water as well.
Stayed 1 night in Feb 2024

10/10 Excellent

EDWARD

Liked: Cleanliness, property conditions & facilities
Excellent location
Stayed 3 nights in Jan 2024

6/10 Okay

Brent

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel need major renovation to keep up with a 4 * status. Windows were dirty, shower was bad, closet's door falling apart. This hotel was superb years ago, felt really sorry to see it rots.
Stayed 4 nights in Jan 2024

8/10 Good

Gurvinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Gordon

Liked: Amenities
The hotel and staff that were there were amazing but checking in and out was time consuming and toke for ever due to lack of staff
Stayed 2 nights in Jan 2024

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
I have stayed at the Ambassador Hotel previously, but on this trip things had really started to slide with regards to the quality of the rooms, it’s service and it’s clientele. On arrival at the hotel, it took almost 30 minutes to check in as it was taking at least 10 minutes per guest to take their passport details, deposit and prepare their key cards. For a hotel with this many rooms I would have expected higher numbers of staff on the front desks to deal with the checkout and check in numbers. Other hotels will have you checked in and in your room within five minutes of arrival. I had upgraded to a superior room in the Skywing, but the windows were filthy, the bed linen was stained and the bathroom facilities and aged old towels and flannels were dreadful. The room sizes are admirable, but the years are really starting to show with this particular hotel and there was constant noise from loud inconsiderate Indian families constantly rampaging through the corridors and around the pool bellowing at the tops of their voices. Finally, the pool area itself is relatively well maintained, although you have to manage your sunbathing by the availability of the sun hitting the sunbeds, but the swimming pool gets little sunshine to heat it up and also has no easy walk in options other than a standard metal ladder so not ideal for those not that steady on their feet. Location is excellent for everything though with amenities all around. Won’t be staying again, I’m afraid.
Stayed 6 nights in Jan 2024

6/10 Okay

SALMAN, Frisco

Liked: Cleanliness, property conditions & facilities
Ambassador hotel has its own ambience and pride that makes it an outstanding hotel. I stayed in the Privilege room in Sky Wing for 7 nights Excellent room beautiful sky view and most important comfortable bed The house keeping kept the room very clean and up to date with even small things I consumed every day very impressive. I would have given 5 star to this hotel as it perfectly fits my needs but I am giving 3 stars for the reasons I mentioned below. I requested the hotel restaurant manager lady to heat my to go food in one box or show me a microwave but she said she would charge me 50 Bhat which is very unreasonable. Ok I am willing to pay 20 bhat but 50 bhat is too much. She was also very impolite and rude and also was opening my food box in front of all the other waitresses to ask. Didn’t they teach her any manners and how did she become a manager for restaurant with this character. Another thing is when I went for breakfast after 9 am I am unable to find a table for myself although I was just one person. This big hotel e issue with so many rooms accommodating so many guests should know and be prepared to handle these situations but apparently no one cares. Both above issues are related to poor hotel restaurant management. They should definitely replace that lady restaurant manager. Other than that I always stay in Ambassador hotel whenever I am in Bangkok as this hotel is huge and lots of space to walk around which I really like and has amenities like gym and sa
Stayed 7 nights in Jan 2024

10/10 Excellent

Duane

Travelled with partner
Liked: Amenities
The stay was lovely, loved the breakfast which was included. The place was clean and very close to everything we needed. Wonderfull. Beds were comfy.
Stayed 1 night in Dec 2023

6/10 Okay

Raffles Kean Yee

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There are 2 things i was not happy about. 1. I asked for an additional access card for my wife who was due to arrive several days after me and the counter staff initially refused to issue one, citing insufficient cards and giving hypothetical scenario that they would not have enough cards if every customer asked for one. She only agreed to issue a card valid for 1 day when i told her that i would return it on that day itself. 2. No iron and ironing board in the room and housekeeping doesn't deliver it to the room either. Ironing room is at the end of the wing which is inconvenient and the ironing room does not look clean. Apart from these 2 points, I am happy with my stay in this hotel.
Stayed 6 nights in Nov 2023

8/10 Good

Barry

Liked: Amenities
Stayed 2 nights in Jan 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS PERFECT, FROM THE DINING (FOOD), THE VIEW FROM THE ROOM WINDOW, TO THE ROOM, EXCEPT THERE WAS A BREAKER BOX IN THE CLOSET THAT MADE CLICKING NOISES SPORADICALLY THROUGH OUT THE DAY. THE CLICKING WAS KIND OF CREEPY AT NIGHT TO HEAR. AN THE LIGHTS SHUT OFF ONCE BY IT SELF.
Stayed 8 nights in Dec 2023

6/10 Okay

Khalid

Disliked: Staff & service, property conditions & facilities
I recently completed my fourth stay at the Ambassador Hotel in Bangkok, and unfortunately, it didn't match the great experiences I've had before. The absence of the warm female welcome during check-in was noticeable, and the initial room had issues like a blocked shower and questionable connections to the adjacent room, making me feel uneasy. After being moved to another room the next day, things improved. However, the daily housekeeping was not as efficient; I had to follow up multiple times for glasses not being cleaned. On a positive note, the breakfast buffet offered a variety, though it seemed like a reduced version compared to previous stays. Despite some hiccups during my recent stay at the Ambassador Hotel in Bangkok, the location remains incredibly convenient. Considering my positive prior experiences, it still stands as a reliable choice. While there were issues with the room and housekeeping, the overall satisfaction is bolstered by the hotel's favorable location and the trust built from previous visits.
Stayed 15 nights in Dec 2023

8/10 Good

Raouf

Stayed 4 nights in Dec 2023

8/10 Good

Yoichi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Syed

Stayed 1 night in Dec 2023

8/10 Good

Greg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Friendly staff. Breakfast good choices. Room Steward great. Great service.
Stayed 6 nights in Nov 2023

8/10 Good

SAM S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good will stay again
Stayed 4 nights in Nov 2023

10/10 Excellent

Tatsuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice hotel staff, and enough room size. Only the bathroom door lock should be repaired. Overall the hotel is good for the price.
Stayed 6 nights in Nov 2023

6/10 Okay

AIRELLE

Travelled with family
Liked: Staff & service
A big nice hotel, but need to upgrade the room, carpet is a bit too old and need to be replaced. Beds need to be sanitized and clean, 2 of my friends had bed bugs bite marks . Room is nice overall, towels smell good, Easy access to interesting places and attractions,
Stayed 4 nights in Nov 2023

4/10 Poor

LIM

Disliked: Cleanliness, staff & service
Wrong Wing
I have booked on your website for Ambassador Hotel for the Sky Wing but when I checked in they said I have book in the Square Wing. It's very disappointing. I have no choice but to stay in the Square Wing for one night. The room is horrible and power is not working. On the second day I went to the Reception to change to the Sky Wing, I have to pay additional 1000 baht per night.
Stayed 2 nights in Nov 2023
Response from Waratchaya P. on 27 Nov,2023
Dear Value Guest,Thank you for bringing your experience to our attention. We sincerely apologize for any inconvenience you faced. We understand your disappointment and frustration, and we regret any inconvenience caused by the issues with the room. Your feedback is crucial, and we will review our procedures to prevent such occurrences in the future.We appreciate your understanding and value your feedback. If there's anything else you would like to discuss or if you have additional details to share, please feel free to reach out.Best regards,

10/10 Excellent

Xhemile

Travelled with group
Cleaned rooms and staff were very friendly.
Stayed 2 nights in Nov 2023
Response from Waratchaya P. on 7 Nov,2023
Dear Value Guest,We appreciate your positive feedback about our clean rooms and friendly staff. Your satisfaction is important to us, and we're pleased to know that you had an enjoyable stay. We look forward to welcoming you back for more great experiences in the future.Best regards,

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Waratchaya P. on 7 Nov,2023
Dear Value Guest,Thank you for your feedback and for giving us a 4/5 score. We're pleased to hear that you had a positive experience during your stay. Your satisfaction is important to us, and we'll continue to work hard to ensure that your future visits are even more enjoyable.We look forward to welcoming you back and exceeding your expectations.Best regards,

10/10 Excellent

Joseph

Stayed 2 nights in Oct 2023
Response from Waratchaya P. on 7 Nov,2023
Dear Value Guest,Thank you for your fantastic 10/10 score! We're delighted to hear that you had such a wonderful experience during your stay. Your satisfaction is our greatest reward, and we're committed to maintaining this high level of service for your future visits.We look forward to welcoming you back for more excellent stays.Best regards,

10/10 Excellent

Barendra

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent as before
Stayed 3 nights in Oct 2023
Response from Waratchaya P. on 7 Nov,2023
Dear Value Guest,We're delighted to hear that you had an excellent experience, just as you did before. Your continued support means a lot to us, and we look forward to providing you with outstanding stays in the future.Thank you for choosing us once again, and we can't wait to welcome you back.Best regards,

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service
Booked through Wotif , we were charged on credit card. We arrived at hotel and no booking found. We waited in lobby for over an hour, Wotif kept telling us it was because we booked after midnight. CUSTOMER BLAMING. We then found there was no booking staff at hotel. Wotif then blamed the hotel for not having staff. Wotif charged our account and provided us with booking number but could not take any responsibility with this as they are merely a booking agent. Wotif may have an agreement in place with the hotel but as we booked through this platform then Wotif needs to own the problem and not pass the blame. A $25 voucher is a total joke. Thanks for wasting our time and not finding a solution directly with hotel management when called to resolve this. The 1 star review is entirely for Wotif
Stayed 1 night in Oct 2023
Response from Waratchaya P. on 7 Nov,2023
Dear Value Guest,We apologize for the frustrating experience you had with your booking through Wotif.Your feedback is important, and we appreciate your patience and understanding throughout the ordeal. We'll certainly share your comments with both Wotif and our hotel management to ensure better coordination and resolution in such situations in the future.We hope that any future stays you have will be smoother and more enjoyable.Best regards,

2/10 Terrible

mohamed

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Waratchaya P. on 7 Nov,2023
Dear Value Guest,We're truly sorry to hear that you had a disappointing experience during your stay, as reflected in your 2/10 score. We value your feedback and would like to learn more about the specific issues you encountered to address them and improve our service.Your satisfaction is important to us, and we hope to have the opportunity to make it up to you in the future with a much better experience.Best regards,

8/10 Good

Joe

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is under construction.
Stayed 1 night in Aug 2023
Response from Waratchaya P. on 7 Nov,2023
Dear Value Guest,Thank you for your feedback and for giving us a 4/5 score. We're pleased to hear that you had a positive experience during your stay. Your satisfaction is important to us, and we'll continue to work hard to ensure that your future visits are even more enjoyable.We look forward to welcoming you back and exceeding your expectations.Best regards,

8/10 Good

sherwin

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Siam getaway Ambassador Hotel
The room has a dead cockroach And a live cockroach in the breakfast buffet area. A fly was also seen on the pastry area.
Stayed 3 nights in Oct 2023
Response from Waratchaya P. on 16 Oct,2023
Dear Value GuestI'm sorry to hear about your experience at our establishment, and I want to sincerely apologize for the inconveniences you encountered during your visit. Rest assured, we will address these issues immediately to ensure a more pleasant dining experience for our guests. Our pest control measures will be heightened to prevent such occurrences in the future. We appreciate you bringing this to our attention.Best Regards,

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities
The shower was only for short people. The shower head only came up to my chest
Stayed 7 nights in Sep 2023
Response from Waratchaya P. on 9 Oct,2023
Dear Value GuestThank you for sharing your feedback about the shower in your room. We apologize for any inconvenience you experienced with the showerhead height during your stay. We understand that guest comfort is essential, and we take your comments seriously.Your feedback about the showerhead height will be noted, and we will work to address this issue in the room to ensure a more accommodating experience for our guests of all heights.We appreciate your input, and it helps us make necessary improvements to enhance the overall guest experience. We hope you might consider staying with us again in the future, and we'll strive to provide you with a more comfortable and enjoyable stay. Thank you for choosing our hotel.Best Regards,

8/10 Good

Narin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all this hotel is good, beautiful and clean the stuff are very friendly and hopefulness, specially Pe(เป้) and the receptions
Stayed 3 nights in Aug 2023
Response from Waratchaya P. on 9 Oct,2023
Dear Value GuestThank you for taking the time to leave such a positive review of our hotel. We're delighted to hear that you had a good experience and found our property beautiful and clean.We greatly appreciate your kind words about our staff, especially Pe and the reception team. Providing friendly and helpful service is a top priority for us, and we're pleased to hear that they made a positive impression on your stay.Your feedback is valuable to us, and we look forward to welcoming you back in the future. If you have any further comments or suggestions for us, please feel free to share. Thank you for choosing our hotel, and we hope to provide you with an even more enjoyable stay on your next visit.Best Regards,

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Waratchaya P. on 20 Oct,2023
Dear Value GuestThank you for your positive rating! We appreciate your support, and we're pleased to see that you had a good experience with us. We hope to continue meeting your expectations during your future visits. If you ever have any feedback or suggestions to share, please feel free to let us know. Thanks again!Best regards,

8/10 Good

gajanan

Stayed 1 night in Aug 2023

8/10 Good

Syed Mehnaaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that there were no slippers provided in my room.
Stayed 5 nights in Jul 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and the room was spacious and clean.
Stayed 2 nights in Jul 2023