Lounge

Reviews of Novotel Bangkok Ploenchit Sukhumvit

4.5 out of 5
Novotel Bangkok Ploenchit Sukhumvit
566 Ploenchit Road, Lumpimi, Pathumwan, Bangkok, Bangkok

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1009 reviews" "
Rating 8 - Good. 355 out of 1009 reviews" "
Rating 6 - Okay. 77 out of 1009 reviews" "
Rating 4 - Poor. 24 out of 1009 reviews" "
Rating 2 - Terrible. 17 out of 1009 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, friendly, helpful and very pleasant
Stayed 5 nights in Mar 2024

8/10 Good

Vas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Feb 2024

10/10 Excellent

SRINIVASA RAO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Joel

Travelled with family and small children
Disliked: Property conditions & facilities
Very convenient as close to BTS. Rooms are not up to the same standard as other novatels we stay at. Rooms look run down, along with internal building decor.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An older hotel in a great location. Need to upgrade rugs but otherwise great!
Stayed 6 nights in Feb 2024

8/10 Good

Greg

Stayed 2 nights in Feb 2024

4/10 Poor

Darrell, Carstairs

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property, was very dated in the rooms, Breakfast buffet didn't have a big selection of food, Hotel short staff at check in, took over an 1 hour to check in
Stayed 2 nights in Feb 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, truly 4 star, amazing facilities, love the gym, the pool could be bigger. But the rooms were great and customer service too. Can't complain, definitely recommend.
Stayed 4 nights in Jan 2024

6/10 Okay

Hema

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Not a great property to stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great and convenient
Stayed 5 nights in Jan 2024

10/10 Excellent

Mauricio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very well located , next to bts station.
Stayed 4 nights in Jan 2024

6/10 Okay

Li Qi

Travelled with family
Disliked: Amenities
A bit run down for a novotel, amenities not working properly. Convenient area though. The rain shower had jets shooting all directions. Including over the divider such that the mirror and sink area were soaked too. The function to divert rainshower to handheld shower was jammed. The air conditioning was so warm I had to call for servicing. They came quickly and removed a black and dirty filter, washed it and replaced it (seems like the hotel does not have regulsr maintenance). Some stains on the carpet as well.
Stayed 2 nights in Jan 2024

8/10 Good

Dylan

Travelled with family
Liked: Cleanliness, staff & service
Pool was dirty, otherwise great place to stay
Stayed 5 nights in Jan 2024

10/10 Excellent

roy

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. I had delayed bags and they went above and beyond to help me get them
Stayed 1 night in Dec 2023

10/10 Excellent

ARIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience, I really liked it.
Stayed 1 night in Jan 2024

6/10 Okay

Arnand

Travelled with partner
Disliked: Staff & service
The hotel is too busy and you don’t get good services, the staff needs training.The hotel needs to update towels they black some had strings dangling ,didn’t see one white towels while we stayed for 6 nights.
Stayed 8 nights in Dec 2023

6/10 Okay

Joanne

Stayed 4 nights in Dec 2023

10/10 Excellent

Jian Hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Melissa Sook Yee

Stayed 3 nights in Dec 2023

10/10 Excellent

CHAOFAN

Liked: Cleanliness, staff & service, property conditions & facilities
Good will come back
Stayed 2 nights in Dec 2023

10/10 Excellent

Stefan

Stayed 2 nights in Dec 2023

10/10 Excellent

Hoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Ebrahim

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 7 nights in Dec 2023

10/10 Excellent

Raymond

Stayed 5 nights in Dec 2023

10/10 Excellent

Tony

Stayed 3 nights in Dec 2023

6/10 Okay

kim wee

Travelled with family
Liked: Staff & service, amenities
Mattress and bed linens showed signs they have been used for many years.
Stayed 5 nights in Dec 2023

10/10 Excellent

Jessica

Stayed 4 nights in Dec 2023

8/10 Good

Chung

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

YOSUKE

Stayed 2 nights in Dec 2023

10/10 Excellent

Rajkishore Radheshyam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Juthamas on 11 Dec,2023
Dear Rajkishore,Thank you for your review with pleased to see that your stayed was excellent, comfortable and enjoyable.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Mnaager

8/10 Good

Nga Ying Jacky, Kowloon City

Liked: Cleanliness, staff & service, property conditions & facilities
Next to the BTS so it's convenient to travel everywhere. I stayed on the 12/F so could heard the live DJ downstairs in the evenings but music all stops by 11pm so it's all good.
Stayed 3 nights in Nov 2023
Response from Juthamas on 11 Dec,2023
Dear Nga Ying Jacky,Thank you for your review with pleased reading that your stayed was excellent.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager

8/10 Good

MARIA

Stayed 2 nights in Nov 2023
Response from Juthamas on 11 Dec,2023
Dear MARIA,Thank you for your review with we are so nice to learn that you had a positive feedback during stayed.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager

2/10 Terrible

Mohammad

Stayed 5 nights in Nov 2023

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Juthamas on 11 Dec,2023
Dear Luis,Thank you for you review with thrilled to know that your stayed was excellent and met your expectation.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager

4/10 Poor

Kwok Ho

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Juthamas on 11 Dec,2023
Dear Kwok,Thank you for taking the time to share you feedback.I am sorry to hear your experience was below expectations; we are currently looking into the matter.It would be great if we can be in contact with you to further discuss specific areas where your experience fell short, and for us to further improve on this.Best regards,Juthamas WatthanakulRoom Division Manager

10/10 Excellent

johan

Stayed 1 night in Nov 2023
Response from Juthamas on 11 Dec,2023
Dear johan,Thank you for your review.We are pleased to read that your stayed was excellent and met your satisfaction in overall. Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager

10/10 Excellent

Sarita

Stayed 6 nights in Oct 2023
Response from Juthamas on 11 Dec,2023
Dear Sarita,Thank you for your review with very thrilled to know that your stayed was impressed and excellent in overall experience.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager

10/10 Excellent

Dora, San Ramon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Oct 2023
Response from Juthamas on 11 Dec,2023
Dear Dora,Thank you for your review with very thrilled to know that your stayed was impressed and excellent in overall experience.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager

8/10 Good

Hichem

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!
Stayed 7 nights in Oct 2023
Response from Juthamas on 24 Oct,2023
Dear Hichem,Thank you for your review with we are delighted to see your short word but so much valued us for Amazing stayed.We are all looking forward to welcoming you back.best regards,Juthamas WatthanakulRoom Division Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Juthamas on 24 Oct,2023
Dear Lee,Thank you for your feedback.We are thrilled to learn that overall experience met your expectation and satisfied. I will definitely share to the team and ensure to continue deliver the best service toward to our valued guest.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager

8/10 Good

DAEGEUN

Stayed 2 nights in Sep 2023
Response from Juthamas on 8 Oct,2023
Dear DAEGEUN,Thank you for your review with we are delighted to know that you had excellent and enjoyable during stayed with us.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager

8/10 Good

Anchieh

Stayed 3 nights in Sep 2023
Response from Juthamas on 8 Oct,2023
Dear Anchieh,Thank you for your review with we are delighted to know that you had excellent and had wonderful moment during stayed with us.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager

10/10 Excellent

Jun Hock

Stayed 2 nights in Sep 2023
Response from Juthamas on 8 Oct,2023
Dear Jun Hock,Thank you for your review with we are delighted to know that you had excellent and had a fantastic experience during stayed with us.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager

8/10 Good

Douglas

Stayed 4 nights in Sep 2023
Response from Juthamas on 8 Oct,2023
Dear Douglas,Thank you for your review with we are delighted to know that you had excellent and happy during stayed with us.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager

10/10 Excellent

sang soo

Stayed 1 night in Sep 2023
Response from Juthamas on 8 Oct,2023
Dear sang soo,Thank you for your review with we are delighted to know that you had excellent and had wonderful experience during stayed with us.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager

6/10 Okay

Minh

Business traveller
Liked: Cleanliness, staff & service, room comfort
Bathroom did not drain properly. Did at break fast was so so and room service food was so so
Stayed 2 nights in Sep 2023
Response from Juthamas on 17 Sept,2023
Dear Minh,Thank you for your feedback.We are sorry to hear that your stayed was not satisfied and did not meet expectation.Your valued comment will be reviewed by the respective team to improve the better service.We do hope to have a chance to welcoming you back.best reagrds,Juthamas WatthanakulRoom Division manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Staff very helpful. We would be happy to stay there again.
Stayed 7 nights in Sep 2023
Response from Juthamas on 17 Sept,2023
Dear James,Thank you for your review with appreciated the feedback that marked your excellent stayed, especially our helpful staff.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager

8/10 Good

Andre

Stayed 4 nights in Sep 2023
Response from Juthamas on 17 Sept,2023
Dear Andre,Thank you for your review.We are glad to read that your stayed was excellent and met your satisfaction.Look forward to welcoming you back.Best regards,Juthamas WatthanakulRoom Division Manager