Children’s play area – indoor

Reviews of Oriental Residence Bangkok

5 out of 5
Oriental Residence Bangkok
110 Wireless Road, Lumpini, Pathumwan, Bangkok, Bangkok

Reviews

9.4

Exceptional

Rating 10 - Excellent. 730 out of 1003 reviews" "
Rating 8 - Good. 207 out of 1003 reviews" "
Rating 6 - Okay. 44 out of 1003 reviews" "
Rating 4 - Poor. 12 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Nicholas Chok Man

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, nice property, amazing semi-buffet breakfast with extensive menu selection (2 free orders pp each day) included. Would definitely recommend.
Stayed 5 nights in Feb 2024
Response from Nadine Andes, Operations Manager on 22 Feb,2024
Dear Nicholas,We are happy to read that you thoroughly enjoyed your stay and received an outstanding service. All of us are delighted to learn that you have fully appreciated all the aspects of your stay and we welcome your nice compliments as a fantastic reward. Once again, thank you for your thoughtful comments. We look forward to have the opportunity of serving you in the future.

4/10 Poor

Greg, Port St Lucie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The beds are very poor and the breakfast was not a buffet and very very slow. Just overall poor quality for price paid.
Stayed 2 nights in Feb 2024
Response from Nadine Andes, Operations Manager on 21 Feb,2024
Dear Greg,I am sorry to hear about your experience. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. We'll certainly look into improving the quality of our beds and addressing the issues with the breakfast service.Should your travels take you back to Bangkok please do not hesitate to contact me personally and it would be my pleasure to assist with the arrangements. Would be delighted to be able to welcome you back and show you that we can get it right.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service, clean and comfortable western style beds. Also very helpful with setting up tours and transportation.
Response from Panita on 4 Feb,2024
Dear Mr.Bill,Thank you for your glowing review! We're thrilled to hear that you experienced exceptional customer service during your stay with us.We're also delighted that our concierge team was able to assist you with setting up tours and transportation, making your stay even more convenient and enjoyable.Your positive feedback means a lot to us, and we look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager Front Office

10/10 Excellent

Raymund

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, easy accees to transportation and excellent staff. Enjoyed our stay in Bangkok.
Stayed 3 nights in Jan 2024
Response from Panita on 4 Feb,2024
Dear Raymund,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel's location to be nice with easy access to transportation.It's fantastic to know that our staff provided you with excellent service during your time with us.We look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager Front Office

10/10 Excellent

Antoinette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel located in the CBD. Most beautiful suite with city views - I wish I could live there. Wonderful staff and service, great breakfast options and good facilities overall. Located 10-20 mins walk from major shopping centres. Hope to stay again
Stayed 1 night in Jan 2024
Response from Panita on 4 Feb,2024
Dear Antoinette,Thank you for your glowing review! We're thrilled to hear that you found our hotel stunning and enjoyed our beautiful suite with city views. It's wonderful to know that our staff provided you with excellent service and that you appreciated our great breakfast options and facilities.Your positive feedback means a lot to us, and we're honored that you would like to stay with us again.We look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager Front Office

10/10 Excellent

Scott, CHORLEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Singsing on 25 Jan,2024
Dear Mr. Scott,Thank you very much for taking the time to complete the online guest questionnaire following your recent stay at the Oriental Residence Bangkok.We truly appreciate for the high scores in overall experience. However, Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit.Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.Best Regards,

10/10 Excellent

Dayana

Stayed 2 nights in Jan 2024
Response from Panita on 8 Jan,2024
Dear Dayana,Thank you for providing us with a perfect score of 5/5 for your recent stay. We are delighted to learn that you had a wonderful experience at our hotel.We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards,Panita RuangjunManager Front Office

10/10 Excellent

Sheri

Stayed 2 nights in Jan 2024
Response from Singsing on 25 Jan,2024
Dear Mrs. Sheri,Thank you very much for taking the time to complete the online guest questionnaire following your recent stay at the Oriental Residence Bangkok.We truly appreciate for the high scores in overall experience. However, Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit.Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.Best Regards,

10/10 Excellent

Ratanaphorn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect room, i love this room 1809. lots of space and comfortable bed. Restroom is superb. more than i expected this time
Stayed 2 nights in Dec 2023
Response from Panita on 8 Jan,2024
Dear Khun Ratanaphorn,Thank you for choosing to stay with us and for sharing your delightful feedback. We're thrilled to hear that Room 1809 exceeded your expectations and that you loved the perfect room with lots of space and a comfortable bed.We appreciate your kind words, and we look forward to providing you with another exceptional stay in the future.Best regards,Panita RuangjunManager Front Office

10/10 Excellent

Yar Sze

Stayed 4 nights in Dec 2023
Response from Panita on 26 Dec,2023
Dear Yar Sze,Thank you so much for rating us with full score.Your positive feedback motivates us to continue delivering exceptional service, and we hope to have the pleasure of welcoming you back in the future.Best regards,Panita RuangjunManager Front Office

10/10 Excellent

Alejandro

Stayed 2 nights in Dec 2023
Response from Panita on 26 Dec,2023
Dear Alejandro,Thank you so much for rating us with full score.Your positive feedback motivates us to continue delivering exceptional service, and we hope to have the pleasure of welcoming you back in the future.Best regards,Panita RuangjunManager Front Office

10/10 Excellent

Rupen

Stayed 2 nights in Dec 2023
Response from Panita on 26 Dec,2023
Dear Rupen,Thank you so much for rating us with full score.Your positive feedback motivates us to continue delivering exceptional service, and we hope to have the pleasure of welcoming you back in the future.Best regards,Panita RuangjunManager Front Office

8/10 Good

larry

Stayed 1 night in Dec 2023
Response from Panita on 8 Jan,2024
Dear Larry,Thank you for choosing us for your stay and for rating us 4/5. We appreciate your feedback, and while we're glad to see you had a positive experience overall, we'd love to know if there are specific areas where we can improve and earn that perfect score.Your input is valuable to us, and we look forward to the opportunity to serve you even better in the future.Best regards,Panita Ruangjun Manager Front Office

2/10 Terrible

Devin

Stayed 3 nights in Dec 2023
Response from Panita on 17 Dec,2023
Dear Mr. Devin,Thank you for taking the time to share your feedback. We are sorry to learn that your experience with us did not meet your expectations, as reflected in the 1/5 rating.However, If we could know in particular area that touched the low score in order to improve and make it better and bring you back with a nice experience will be very kind of you.Thank you again for sharing your experience. We hope you will reconsider Oriental Residence Bangkok for your next trip in Bangkok.Best regards,Panita RuangjunManager Front Office

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I stayed here for 2 nights, we had the corner bedroom suite, it was well appointed with nice furnishings, a comfortable bed and the city view from the room was great. The hotel was located walking distance to a lot of great malls and shopping centres and it was easy to get Tuk Tuks on the street. Breakfast however was painfully slow and underwhelming for the price, we were pleased to be offered a refund after it took an hour for our food to arrive and one dish never came. They have changed the breakfast from a buffet to Á La cart so would suggest getting breakfast elsewhere. Aside from this it was a pleasant stay.
Stayed 2 nights in Dec 2023
Response from Nadine Andes, Operations Manager on 9 Dec,2023
Dear Renee,Thank you very much for sharing your experience following your recent stay at the Oriental Residence Bangkok. We are happy to hear that you had an overall pleasant stay with us and found our location accessible.I did notice the feedback on the breakfast and the variety. We are working on adjusting and reviewing the offerings. I do hope that on your next visit you will find the improvements. Was there something in particular that you would have like to see on the menu?Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future. Sincerely,Nadine AndesOperations Manager

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, service was great, rooms perfect for our dtsy
Stayed 1 night in Nov 2023
Response from Panita on 5 Dec,2023
Dear Mr.Benjamin,Thank you very much for sharing your experience about Oriental Residence Bangkok and for rating us full score. I am sure that your feedback will be an encouragement to all the staff.We look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

norman

Stayed 8 nights in Nov 2023
Response from Panita on 5 Dec,2023
Dear Mr.Norman,Thank you for rating us perfect score! We look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

Yelyzaveta

Stayed 2 nights in Nov 2023
Response from Panita on 17 Dec,2023
Dear Yelyzaveta,Thank you so much for rating us with full score.We are thrilled to hear that you had such a wonderful experience during your stay with us.Your positive feedback motivates us to continue delivering exceptional service, and we hope to have the pleasure of welcoming you back in the future.Best regards,Panita RuangjunManager Front Office

10/10 Excellent

Michael

Stayed 3 nights in Nov 2023
Response from Panita on 17 Dec,2023
Dear Mr.Michael,Thank you so much for rating us with full score.We are thrilled to hear that you had such a wonderful experience during your stay with us.Your positive feedback motivates us to continue delivering exceptional service, and we hope to have the pleasure of welcoming you back in the future.Best regards,Panita RuangjunManager Front Office

10/10 Excellent

Christy

Stayed 5 nights in Nov 2023
Response from Panita on 5 Dec,2023
Dear Christy,Thank you for rating us perfect score! We look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

Benjamin, Jacksonville

Stayed 2 nights in Nov 2023
Response from Panita on 9 Dec,2023
Dear Mr. Benjamin,Thank you for rating us perfect score! We look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

Sakunrat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Panita on 17 Nov,2023
Dear Khun Sakulrat,Thank you for rating us perfect score! We are all looking forward to welcoming you back soon.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

Lasse

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Panita on 17 Nov,2023
Dear Lasse,Thank you for rating us perfect score! We are all looking forward to welcoming you back soon.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

Yew

Stayed 3 nights in Nov 2023
Response from Panita on 5 Dec,2023
Dear Valued guest,Thank you for rating us perfect score! We are pleased to know that you had a pleasant stay with us.We are all looking forward to welcoming you back soon.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and feels like a hotel home.
Stayed 2 nights in Nov 2023
Response from Nadine Andes, Operations Manager on 10 Nov,2023
Dear Marcus,Thank you for sharing your feedback and for rating us 5-star! We look forward to welcoming you back.

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to the embassy easy walking
Stayed 2 nights in Nov 2023
Response from Panita on 10 Nov,2023
Dear Miss Randy,Thank you for rating us perfect score! We are pleased to know that you had a pleasant stay with us and find our location is convenience. We are all looking forward to welcoming you back. Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

Adam

Stayed 2 nights in Nov 2023
Response from Panita on 10 Nov,2023
Dear Mr. Adam,Thank you for rating us perfect score! We are pleased to know that you had a pleasant stay with us.We are all looking forward to welcoming you back. Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my first stay at this hotel and I would stay again. Great staff
Stayed 2 nights in Nov 2023
Response from Panita on 10 Nov,2023
Dear Mr.Andrew,Thank you for taking the time to share your feedback about your recent stay at Oriental Residence Bangkok and I am delighted to hear that you enjoyed your stay with us and especially that the service provided impressed you.We look forward to welcoming you back to the hotel again soon.Best regards,Panita RuangjunManager Front Office

8/10 Good

Patrick, Walterville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay especially for the price.
Stayed 2 nights in Oct 2023
Response from Panita on 4 Nov,2023
Dear Mr. Patrick,Thank you very much for sharing your experience about Oriental Residence Bangkok. The entire team was glad that you had a pleasant stay with us.We are all looking forward to welcoming you again.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Panita on 4 Nov,2023
Dear Valued guest,Thank you for rating us perfect score! We are pleased to know that you had an overall pleasant stay with us. We are all looking forward to welcoming you back soon.Best regards,Panita RuangjunManager, Front Office

8/10 Good

Narakamon

Stayed 1 night in Oct 2023
Response from Panita on 4 Nov,2023
Dear Khun Narakamon,Thank you for rating us high score! We are pleased to know that you had an overall pleasant stay with us. We are all looking forward to welcoming you back soon.Best regards,Panita RuangjunManager, Front Office

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Panita on 4 Nov,2023
Dear Valued guest,Thank you for rating us high score! We are pleased to know that you had an overall pleasant stay with us. We are all looking forward to welcoming you back soon.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

Likasith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Panita on 4 Nov,2023
Dear Valued guest,Thank you for rating us perfect score! We are pleased to know that you had an overall pleasant stay with us. We are all looking forward to welcoming you back soon.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

Mark

Travelled with family
Superb residence
Great place to lay your head at night. I had a problem with my refrigerator but the issue was handled immediately with grace. I will gladly spend my money here anytime.
Stayed 5 nights in Sep 2023
Response from Nadine Andes, Operations Manager on 5 Oct,2023
Dear Mark,Thank you for sharing your feedback and for rating us 10/10. I am happy to learn that our team was able to assist you immediately when you had an issue in the room. We will surely look into this point to avoid recurrence.We look forward to welcoming you again here at Oriental Residence Bangkok!

10/10 Excellent

Anders

Stayed 2 nights in Sep 2023
Response from Nadine Andes, Operations Manager on 5 Oct,2023
Dear Anders,Thank you for sharing your feedback and for rating us 10/10! We look forward to welcoming you back!

10/10 Excellent

SHUJU

Stayed 3 nights in Sep 2023
Response from Panita on 9 Oct,2023
Dear SHUJU,Thank you for rating us perfect score! We look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

mary

Stayed 2 nights in Sep 2023
Response from Panita on 9 Oct,2023
Dear Mary,Thank you for rating us perfect score! We look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5-Star Review.....! Fantastic hotel, great design and architecture. Very nice people working here. Bed and pillows were very comfortable. Very good breakfast as well,
Stayed 1 night in Sep 2023
Response from Panita on 9 Oct,2023
Dear Mr. David,Thank you for your positive feedback and rating us perfect score! We look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

DYLAN

Stayed 3 nights in Sep 2023
Response from Panita on 9 Oct,2023
Dear DYLAN,Thank you for rating us perfect score! We look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

Law

Stayed 4 nights in Sep 2023
Response from Panita on 9 Oct,2023
Dear Mr.Law,Thank you for rating us perfect score! We look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For certain I would give a 5-Star review. Everyone in the hotel very nice. The design and architecture is beautiful. The room was fantastic, with great restaurants.
Stayed 1 night in Sep 2023
Response from Panita on 10 Sept,2023
Dear Mr.David,Thank you very much for sharing your experience about Oriental Residence Bangkok and for rating us full score. I am sure that your feedback will be an encouragement to all the staff.Wish you have a memorable stay with us.Best regards,Panita RuangjunManager, Front Office

8/10 Good

Jimmy

Stayed 2 nights in Sep 2023
Response from Panita on 17 Oct,2023
Dear Jimmy,Thank you for rating us. Please do not hesitate to let us know your feedback as we always aim to give our guest a perfect and memorable experience. We look forward to the pleasure of welcoming you back in the near future.Best regrads,Panita RuangjunManager Front Office

10/10 Excellent

Ping Yin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel located in a good environment.
Stayed 3 nights in Aug 2023
Response from Panita on 10 Sept,2023
Dear Ping Yin Lam,Thank you very much for sharing your experience about Oriental Residence Bangkok and for rating us full score. We look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

Daniel

Stayed 13 nights in Aug 2023
Response from Panita on 2 Sept,2023
Dear Mr.Daniel,Thank you for rating us perfect score! We look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

CHUNG

Stayed 5 nights in Aug 2023
Response from Panita on 2 Sept,2023
Dear Mr.Chung,Thank you for rating us perfect score! We look forward to the pleasure of welcoming you back in the near future.Best regards,Panita RuangjunManager, Front Office

10/10 Excellent

Demitra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Aug 2023
Response from Nadine Andes, Operations Manager on 30 Aug,2023
Dear Demitra,Thank you for sharing your feedback and for rating us 5 star! We are happy to hear that you had an overall pleasant stay and we look forward to welcoming you back.

8/10 Good

Abdulaziz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good in general, and staff are friendly. Two areas for improvement: 1. Expedia’s offers should be met accurately. 2. Since Thailand is one of the top tourist destinations where people from around the world visit, a 5 stars hotel employees need to have high English proficiency.
Stayed 6 nights in Aug 2023
Response from Nadine Andes, Operations Manager on 18 Aug,2023
Dear Abdulaziz,Thank you for sharing your feedback following your recent stay with us.We are happy to hear that you had an overall pleasant stay with us and found our staff friendly. Meanwhile, I was disappointed that you felt that the English proficiency amongst our team members was limited. Whilst we are a multi-national company that employs staff from a diverse range of backgrounds, it is a requirement that all employees have certain level of fluency in English. The Human Resources Manager has reviewed the hotel recruitment policies to ensure this requirement is more closely met. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future. Sincerely,Nadine AndesOperations Manager

10/10 Excellent

Yansong, HOUSTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper nice
Stayed 4 nights in May 2023
Response from Nadine Andes, Operations Manager on 30 Aug,2023
Dear Yansong,Thank you for sharing your feedback and for rating us 5-star!Then entire team is looking forward to welcoming you back.

10/10 Excellent

Gary

Stayed 4 nights in Aug 2023