Desk, laptop workspace, blackout curtains, free WiFi

Reviews of Batam Harbour Boutique Hotel & Spa

3.5 out of 5
Batam Harbour Boutique Hotel & Spa
Komplek Citra Supermall, Jl. Duyung Blok H No. 20-28, Batam

Reviews

8.4

Very good

Rating 10 - Excellent. 72 out of 172 reviews" "
Rating 8 - Good. 70 out of 172 reviews" "
Rating 6 - Okay. 19 out of 172 reviews" "
Rating 4 - Poor. 8 out of 172 reviews" "
Rating 2 - Terrible. 3 out of 172 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big and clean, many TV channels and good signal as compare to other nearby hotels. I love the message spa, convenient, price reasonable and good skill service.
Stayed 1 night in Oct 2023

8/10 Good

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Tan

Stayed 2 nights in Aug 2023

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and handy position
Very good for the price better than most hotels in batam breakfast could be a bit better for westerners but in all fairness good is not expensive and plentiful around the area good WiFi which now days is very important thank you see you again in the future
Stayed 4 nights in May 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Good rate with the size of the room. Clean, quite, and nearby have lots of food n entertainment places. It is also a Girl friendly hotel
Stayed 2 nights in May 2023

8/10 Good

Didier

Stayed 1 night in Mar 2023

10/10 Excellent

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Salim

Liked: Cleanliness, staff & service
Nothing special
Stayed 1 night in Feb 2023

8/10 Good

Palamurugan

Liked: Staff & service
Stayed 1 night in Jan 2023

8/10 Good

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Didier

Stayed 1 night in Oct 2022

4/10 Poor

lee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Didier

Business traveller
Stayed 3 nights in Jun 2022

8/10 Good

ALAUDDIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Batam Trip 22 to 25 Apr 2022
Affordable hotel with comfortable room (Deluxe Studio Suite). However the kitchen does not come with basic cutleries like plates, bowls, fork, spoon, knife, etc. we had to borrow from the restaurant. The electric stove is useful but the conventional oven should be changed to a microwave oven.
Stayed 2 nights in Apr 2022

10/10 Excellent

Margaret, Charlotte, North Carolina, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my big room and the bed was very comfortable. I enjoyed it was in a very good location and very quiet. It was a very good stay. Thank you for being there.
Stayed 4 nights in Apr 2020
Response from Alfredo on 13 Apr,2020
Dear Mrs. Margaret Hi Mrs. Margaret how are you today? I hope you have a great day today, I'm so happy too when you stay in Batam Harbour Hotel, I hope we meet again. and stay healthy Thank you Batam Harbour Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Juraini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy staying
Staff all friendly and helpful enjoy staying and also the room is good
Stayed 1 night in Feb 2020
Response from Batam Harbour Hotel on 3 Mar,2020
Dear Juraini Good Morning Juraini, How are you today ? I hope you have a great day today. Thank you very much for choosing Batam Harbour Hotel as your place to stay and thank you for your comments, i hope we will meet again. Thank you Batam Harbour Hotel

8/10 Good

CK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious, clean and the aircon is good. Only set back is before the check out time, water is cut off.
Stayed 1 night in Feb 2020
Response from jimmy on 28 Feb,2020
Thank you so much for your review, we will improve again our service .. Thank you

10/10 Excellent

Sum Chueb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from jimmy on 28 Feb,2020
Thank you so much for your review, we will improve again our service .. Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Jimmy on 28 Feb,2020
Thank you so much for your review, we will improve again our service .. Thank you

4/10 Poor

Sunny, Singapore

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
room was stinking .. ask to change room .. and paid 30 dollars more to upgrade to second floor
Stayed 2 nights in Jan 2020
Response from Jimmy on 28 Feb,2020
Thank you so much for your review, we will improve again our service .. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from JImmy on 28 Feb,2020
Thank you so much for your review, we will improve again our service .. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from jimmy on 11 Dec,2019
Thank you so much for your review, we will improve again our service .. Thank you

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Jimmy on 11 Dec,2019
Thank you so much for your review, we will improve again our service .. Thank you

6/10 Okay

Verified traveller

Liked: Staff & service
Good distance from ferry terminal but property is very old. The shower sprays the entire toilet because there's a leak upwards. The bathroom ceiling has a big glorious patch of black mould.
Stayed 2 nights in Nov 2019
Response from jimmy on 11 Dec,2019
Thank you so much for your review, we will improve again our service .. Thank you

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The room is spacious and clean,staff are polite but breakfast needs improvement...
Stayed 2 nights in Nov 2019
Response from jimmy on 11 Dec,2019
Thank you so much for your review, we will improve again our service .. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from jimmy on 11 Dec,2019
Thank you so much for your review, we will improve again our service .. Thank you

8/10 Good

Sshh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Can be improved with more service and provide more timings for the shuttle bus service.
Stayed 1 night in Nov 2019
Response from JIMMY on 11 Dec,2019
Thank you so much for your review, we will improve again our service .. Thank you

10/10 Excellent

oh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and friendly staff
Nice greathering with family and friend we enjoy they stay great hotel.
Stayed 2 nights in Nov 2019
Response from jimmy on 11 Dec,2019
Thank you so much for your review, we will improve again our service .. Thank you

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast there and the room is big for 2 pax
Stayed 1 night in Nov 2019
Response from jimmy on 11 Dec,2019
Thank you so much for your review, we will improve again our service .. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful. Hotel is super close to the ferry station
Stayed 1 night in Nov 2019
Response from jimmy on 13 Dec,2019
Thank you so much for your review, we will improve again our service .. Thank you

2/10 Terrible

Nobleson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
Stayed 1 night in Nov 2019
Response from jimmy on 11 Dec,2019
Thank you so much for your review, we will improve again our service .. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Runaway Man
What a single traveller needs are all within walking distance..
Stayed 1 night in Nov 2019
Response from jimmy on 13 Dec,2019
Thank you so much for your review, we will improve again our service .. Thank you

8/10 Good

Hamidah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from jimmy on 11 Dec,2019
Thank you so much for your review, we will improve again our service .. Thank you

2/10 Terrible

Pek Yin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Baygon smell room
The room is exactly like the pictures but the smell is terrible!
Stayed 1 night in Oct 2019
Response from JIMMY on 21 Nov,2019
Thank you for your review, we will improve again our service .. Thank you

10/10 Excellent

Sunny, Sing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at a good convenient location. Many eatery shops around. The room is big and clean. The service rendered by the staff is excellent. The GM Mr Edi is very nice to arrange free ride for us to Grand Batam Mall (as we missed the scheduled tpt timing). Strongly recommended to stay at level 3.
Stayed 1 night in Oct 2019
Response from JIMMY on 21 Nov,2019
Thank you for your review, we will improve again our service .. Thank you

8/10 Good

KIM FONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from JIMMY on 21 Nov,2019
Thank you for your review, we will improve again our service .. Thank you

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice staff. Breakfast and room service are good too.
Stayed 2 nights in Oct 2019
Response from JIMMY on 21 Nov,2019
Thank you for your review, we will improve again our service .. Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is just a short walk (~5mins) from Batam harbourbay ferry terminal. Love the location. Wey Wey Seafood is just 3mins walk away. Very big room for the price we paid for. We booked a deluxe room with 1 extra bed. Very comfortable beds. Breakfast had far exceeded our expectations. 👍 On a weekend, we had buffet breakfast, while on a weekday was an ala carte breakfast with mains, pancakes, cereal, eggs (omelette / sunny side up etc. Your choice!) Manager Edi was very compromising and even had free shuttle to bring us from the hotel to a nearby market at 9am. Shuttle services picked us up promptly and was very helpful. We enjoyed our 3D2N short trip at this hotel. Definitely will recommend this to everyone 👍
Stayed 2 nights in Oct 2019
Response from JIMMY on 22 Oct,2019
Thank you so much for your review, we will improve again our service .. Thank you

10/10 Excellent

Dhanaraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great place and location. The staff were polite and the breakfast was good.
Stayed 1 night in Oct 2019
Response from JIMMY on 15 Oct,2019
Thank you so much for your review, we will improve again our service .. Thank you

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Its proximity to the ferry terminal was great. Breakfast was ok. Room was spacious
Stayed 2 nights in Oct 2019
Response from JIMMY on 15 Oct,2019
Thank you so much for your review, we will improve again our service .. Thank you

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and nearby ferry terminal Had been here before Will be back again
Stayed 1 night in Sep 2019
Response from JIMMY on 18 Sept,2019
Thank you so much for your review, we will improve again our service .. Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE hotel provides free shuttle to Nagoya Hill and 2 more places. I didnt know know this until my departure. So sad
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was spacious, the front office staff was excellent.The housekeeping staff was above average. The hotel was very near to Harbour Bay ferry terminal less than 5 mins. walk. The hotel Spa service was very good . I'm very satisfied. Thank You .Expedia
Stayed 2 nights in Aug 2019
Response from jimmy on 18 Aug,2019
Thank you for your review, we will improve again our service .. Thank you

10/10 Excellent

Koh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from jimmy on 18 Aug,2019
Thank you for your review, we will improve again our service .. Thank you