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Reviews of Batam View Beach Resort

3.5 out of 5
Batam View Beach Resort
Jl. Hang Lekir Nongsa, Batam, Batam Island

Reviews

7.2

Good

Rating 10 - Excellent. 31 out of 166 reviews" "
Rating 8 - Good. 62 out of 166 reviews" "
Rating 6 - Okay. 46 out of 166 reviews" "
Rating 4 - Poor. 19 out of 166 reviews" "
Rating 2 - Terrible. 8 out of 166 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Salbiyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely, very friendly and helpful. There’s not a lot around the area except restaurants. If you are looking for a week of chilling out, this is your place.
Stayed 5 nights in Mar 2024

8/10 Good

Justine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We stayed in a Villa on the water and the room was gorgeous! A little dated in the styling and kitchen, but clean, comfortable, a full kitchen (limited utensils but the basics). Nice verandah into water with chairs and tables. Air con was good also. The pools were fantastic!! A huge one up top near the restaurant (they were happy to serve us food there) and a great smaller pool on the beach. The transport service from room to restaurant was great and they came whenever we asked (although hotel was not busy at all when we were there) Great band that plays in evening. Areas they could do better in: - too much rubbish in beach - they had cleaned a lot of rubbish but left the bags full sitting in beach. - there was an old speed boat broken left in middle of beach - there were multiple ‘kayaks’ and peddle boats that the kids wanted to use but all were broken (so they need to remove them) - the beach sports centre looked like an old garage that was falling down, no signage and no food or drinks available down on beach. A lot could be improved on the beach area to make it really nice (as they have an amazing beach spot!)

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness was excellent. Service was very good. Thank you
Stayed 2 nights in Mar 2024

8/10 Good

BRENDA

Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable resort
Hotel is nice and quiet. Service staff is friendly and helpful. A good place to spend a getaway if u enjoyed beach activities. A little far if your plan is to eat and shop.
Stayed 2 nights in Jan 2024

2/10 Terrible

vennie

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Never will book again
Book deluxe room.. no chair at the balcony.. came on time to check in.. wait almost 2hrs for my keys. Listing state got free shuttle bus to shopping mall but when message them, was told there is no such service. All faclities are super old and run down.. food not nice.. doesnot worth the price.
Stayed 2 nights in Dec 2023

8/10 Good

mrinmoy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful surroundings and facilities. The lounge entertainment twas also good.. kudos :) wish the turkey and chicken know the timings as they soo noisy at the wrong time！！！
Stayed 1 night in Jul 2023

8/10 Good

QI YUN

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
I have booked a king size bed and they gave me a double bed saying that it is subjected to availability. After being upset, they gave me a king size bed, however this is uncalled for.
Stayed 2 nights in Apr 2023

8/10 Good

Lim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast choices too less. Tv programming too less
Stayed 2 nights in Apr 2023

10/10 Excellent

Gururaghav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very comfortable. However, I was a little disappointed that though I booked the deluxe room, I was told that we couldn't get chairs on the balcony so that we could sit and enjoy the ocean view. Moreover, as a vegetarian, our options were very limited.
Stayed 1 night in Mar 2023

4/10 Poor

Szymon

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was our first trip and visit to Batam. When we arrived with the ferry from Singapore at Batam Center, we called up the property and asked for the free shuttle bus which was advertised on Expedia. They told us it's not possible only from property to ferry port but not other way around. So we had to take a Taxi. When we arrived it was empty (Thursday) very unique experience to see a massive resort but with no other guests in it. Check in was quick. I missed additional information or anything I know from other hotels where they inform what to do around here. Once we entered our room it looked a bit worn down. Bathroom had some unclean / old spots and felt like it needed some renovation. Bed was comfortable, TV is old and has unclear signal. No streaming possible. We had a balcony as advertised by Expedia but no chairs to sit. We saw other balconies have chairs. Knowing that we were probably the only customers we called reception to ask if we can have chairs as we will be staying 3 nights. They said that we booked superior room and chairs are only available for deluxe room which is a joke then do not advertise balconies then! So we felt ripped of 2 times within not even 2 hours. Bed was comfortable, however the sheets had stains and they smelled damp and not fresh or clean like I know from other hotels. Massive let down. Beach and pool downside were not clean. Trash in the ocean water. Pool upside ok. Breakfast is only semibuffet and seriously bad. Only good thing is WiFi!

6/10 Okay

Mun Yee Judy

Stayed 1 night in Dec 2022

10/10 Excellent

Krysnanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for vacation
Its a good place to stay and the staff is very humble and nice
Stayed 1 night in Mar 2020

2/10 Terrible

Y2M, Singapore

Travelled with family
Disliked: Staff & service, amenities
Jewelry lost worth 15k, the front office manager was so rude, walked away when I was speaking. I will never stay there again. Housekeeping went in to clean the room and all the items were lost, there is no other explanation. I looked at the CCTV to see also, but they have said they trust their staffs so never stay there due due to their bad service
Stayed 2 nights in Dec 2019

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Aung

Disliked: Staff & service, property conditions & facilities, room comfort
Bad Service
It was pretty bad. We checked in around 12 pm but our room was only available at 5 pm. Their respond is pretty slow. We booked for 1 rooms 3 adults. The staff told us that they can only provide 2 beds for 3 persons (really! he was not joking) because there is some mis-understanding between their hotel and booking website which had nothing to do with us. I had to talk to other staff to get an extra bed. So far this is this worse hotel I have ever been. Thanks
Stayed 1 night in Aug 2019

8/10 Good

Donnet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad, not bad....
Staff seems not that thrill to serve. We thought probably because it was full but we were probably one of the 3 or 4 families around. Water pressure for the shower was terrible and there was hardly hot water... but again for the price we paid, I guess it was the best we could ever ask for. Far away from town... if you love water activities then this hotel is for you.
Stayed 2 nights in Jul 2019

10/10 Excellent

JeromeGo, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying here. All staff are very nice and polite. Food are good as well. A lot of activities to enjoy with. Would refer this resort to my friends and will definitely comeback someday.
Stayed 1 night in Jun 2019
Response from Guest Relation on 26 Jun,2019
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! I would like to thank you very much for sharing your feedback with us regarding your recent stay at Batam View Beach Resort. It is always a pleasure to received positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sahring your experience, we hope your next visit be as pleasant as the previous one.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Guest Relation on 31 May,2019
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! I would like to thank you very much for sharing your feedback with us regarding your recent stay at Batam View Beach Resort. It is always a pleasure to received positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sahring your experience, we hope your next visit be as pleasant as the previous one.

4/10 Poor

sc

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Housekeeping provide only 1 face towel, upon check out, they insist one towel was missing and charge S$10.
Stayed 2 nights in Apr 2019
Response from Guest Relation Officer on 6 May,2019
Dear Valued Guest, We apologize for the series of unacceptable events that occured during your recent stay with us. We will look into the issues that you've have noted and take corrective action immediately. We take pride in providing clean and affordable accomodation and are committed to a high level of customer service. We hope that you will give us another chance to provide a more positive experience and we thank you for bringing these issues to our attention. Cheers Guest Relation

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
- Nice location and view - old furniture and foods are a bit expensive
Stayed 2 nights in Apr 2019
Response from Guest Relation on 6 May,2019
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! I would like to thank you very much for sharing your feedback with us regarding your recent stay at Batam View Beach Resort. It is always a pleasure to received positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sahring your experience, we hope your next visit be as pleasant as the previous one. Cheers Guest Relation

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Playground for children. Also have animals like cats, chickens, turkey near the property.
Stayed 1 night in Apr 2019
Response from Guest Relation on 21 Apr,2019
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! I would like to thank you very much for sharing your feedback with us regarding your recent stay at Batam View Beach Resort. It is always a pleasure to received positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sahring your experience, we hope your next visit be as pleasant as the previous one. Cheers Guest Relation

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, was worth the money but food quality and taste needs to go bit up. The in room dinner that we ordered was very bad.
Stayed 2 nights in Mar 2019
Response from Guest Relation on 20 Apr,2019
Dear Valued Guest, We very much aprreciate your comments regarding your stay at Batam View Beach Resort. We are happy to hear that overall your were satisfied with your experience. However I was very concerned to read that your experienced inconveniences during your stay, what I would like to sincerely apologize for. Please rest assured that I have forwarded your comments to our management team and we are taking the appropriate measures to address this problem and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give the opportunity to better serve you in the near future. Cheers Guest Relation

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Staff were pleasing and shown their hospitality. Room was not very impressive. Changed room due to cleanliness issue once .
Stayed 1 night in Mar 2019
Response from Guest Relation on 20 Apr,2019
Dear Valued Guest, First of all I would lime to thank you for sharing with us your opinion regarding your recent stay at Batam View Beach Resort. I am sorry that we let you down in a few aspects. I am really happy that our staff has been friendly and that we met your expectations in this matter. I do hope that you will consider to visit us again and give us the opportunity to make your next stay truly magnifique.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did a late check in but the receptionist still manage to offer me a great room with view. Thus she know pretty well of the rooms .... Room spacious... breakfast buffet not much variety but tasteful.... Best is wifi offer is superb from anywhere you are around the hotel.
Stayed 1 night in Mar 2019
Response from Guest Relation on 20 Apr,2019
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! I would like to thank you very much for sharing your feedback with us regarding your recent stay at Batam View Beach Resort. It is always a pleasure to received positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sahring your experience, we hope your next visit be as pleasant as the previous one. Cheers Guest Relation

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the good experience..looking forward for more travel wth you guys
Stayed 2 nights in Feb 2019
Response from Reservation Team on 6 Mar,2019
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! I would like to thank you very much for sharing your feedback with us regarding your recent stay at Batam View Beach Resort. It is always a pleasure to received positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuosly improve the quality of our services. Thank you again for sharing your experience, we hope your next visit be as pleasant as the previous one. Cheers Reservation Team

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel staff was not good at all.... Lack of drinking water in the room. Highly priced rooms. We paid for 2 days but we have to vacate the hotel in 46 hours so, two hours for clening the room they will eat up from your time. Taxis were overpriced. We took drinks in the bar but they haven’t served any complimentary snack. You have to go down to teach their private beach whoch was tiring.
Stayed 2 nights in Feb 2019
Response from Guest Relation on 26 Feb,2019
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! We apologize for the series of unacceptable events that occurred during your recent stay with us. We will look into the issues that you've noted and take corrective action immediately. We take pride in providing clean and affordable accomodation, and are committed to a high level of customer service. We hope that you will give us another chance to provide a more positive experience and we thank you for bringing these issues to our attention

6/10 Okay

Verified traveller

Liked: Staff & service
Great location. Staff were great but there wasn’t enough people for a fully booked CNY. They have one restaurant and it ran out of most items on Sunday. There’s not other food options nearby so we were stuck with what was left on the menu. Our room was in need of an update. They allowed smoking in the common areas so the hotel smelled of cigarettes. The pool is good. They need to clean the beach area so it didn’t have bags of trash around. It just in need of TLC to be a great hotel again.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2019

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with the stay from start to the end. Will stay in this hotel on my next visit.
Stayed 2 nights in Feb 2019
Response from Guest Relation on 26 Feb,2019
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! Thank you very much for providing your comments. We are pleased that you were statisfied with your most recent stay with us. Our goal is to provide clean comfortable and affordable accomodations at the same time as delivering exceptional customer service. We want you to know that we value your business and hope that you will stay with us agai soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach, the staffs are friendly and very hospitable.. They are all smiling and very polite... The service is excellent.
Stayed 1 night in Jan 2019
Response from Guest Relation on 26 Feb,2019
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! I would like to thank you very much for sharing your feedback with us regarding your recent stay at Batam View Beach Resort. It is always a pleasure to received positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encoragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit be as pleasant as the previous one

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2018
Response from Guest Relation on 26 Feb,2019
ear Valued Guest, Thank you for taking the time to tell us about your experience at the Batam View. I am sorry that your experience. Please allow me to express my sincerest apologies. We appreciate your sharing your concerns and it is our hope that you will give opportunity to better serve you in the near future. Thank you for staying at the Batam View Beach Resort and we hope that you will consider us for next trip. Cheers Guest Relation

6/10 Okay

Sean

Disliked: Cleanliness, property conditions & facilities
There was a strong cigarette smell coming from the air con vent. We reported the issue but nobody took action. Other than that, the room is generally ok. The cups were also not washed thoroughly as we can still see stains in them. It would be good if the services could be improved.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful sea view. Cleanliness is tip top. Staff was helpful and friendly. It was a lovely stay for our family.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel and facilities with good food
Highlights: - Kid friendly facilities with lots of pet cats and a little coop of roosters and birds - Decent dining options with the main lobby level restaurant and a sea food restaurant, a great buffet option for dinner on Saturdays with live performance - Plenty of room and not too congested Issues: - We were charged for an extra bed by Expedia despite declining the extra bed when we checked in, hotel asked to contact and Expedia has made it difficult to refund the extra bed amount charged by responding to the email with more questions and making an excuse about the "email not coming from the same address" - Some of the facilities around the hotel could be updated
Stayed 2 nights in Sep 2018

10/10 Excellent

Sharifah, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, comfortable and family friendly hotel.
We enjoyed the sea sports and the Spa. The live band played for the 2 nights was very entertaining. I was also happy and thankful that the hotel staffs were friendly and helpful even till the Nongsapura ferry terminal. Appreciate much.
Stayed 2 nights in Sep 2018

6/10 Okay

Brian, Singapore

Liked: Cleanliness
Batam View Beach Resort
Nice hotel, free transfer from the ferry terminal. Older hotel therefore there are some signs of wear and tear. Staff friendly and helpful. Hot water took a while to reach the shower and the water pressure on the 5th floor was not as expected. I would revisit this hotel, as the rates were fair, and a relaxing environment. Sunset from the beach is a must.
Stayed 2 nights in Aug 2018

6/10 Okay

mohit, Singapore

Disliked: Property conditions & facilities
Outdated hotel need renovation But worth for money
Old hotel need renovation but worth for room rates
Stayed 2 nights in Aug 2018

8/10 Good

rose, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a nice time and im sure will come back here again
Stayed 1 night in Jun 2018
Response from Reservation Team on 4 Aug,2018
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! Thank you for your valuable feedback. I'm very happy that you met your expectations about accomodation and service. We hope to welcome you back to proof to you that we can provide you with a stay as satisying as his on or even better

8/10 Good

Dave, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment, however the food in the coffee shop can be improved & also the speed of the food being served.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
All in one resort.
had a 3d2n stay in Batam View Beach Resort. Apparently from what I heard it was the very first hotel in Batam. Has a very rustic feel like a chalet, but either way it is a resort. Beach was relatively clean but small. Good thing is that the beach is only a 5-10min walk from your room. Everything is rather accessible within the hotel that is. The hotel is situated at Nongsa which is pretty much cut off from the main city. Takes about an hour from Batam Center so do plan your shopping accordingly. Otherwise, it's a great place to just chill for a short getaway.
Stayed 2 nights in May 2018

6/10 Okay

Neil, Singapore

Liked: Cleanliness
Decent place - just a bit tired...
We visited for one night over the May 1 holiday. The arrival experience was excellent - pick up at the ferry terminal, immigration fast track, a/c bus to hotel. Rooms were clean and tidy - no complaints. Pool area is nice enough too - though F&B staff a bit slow and difficult to find, and the same music on a 1 hour loop gets a bit boring after a while! Bar snacks ok - not great. Beach area is nice but a bit run down. Water sports options are good value. Hotel restaurant brekky, lunch or dinner - all ok too. In summary this hotel is fine for a quick escape with the family but feels a bit tired in various areas. Good value at the right price!
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice budget family hotel.
Second visit there. Took the kids for a few days. The good; clean room, all rooms have water views, only a 5 minute (free) transfer to Nongsapura ferry terminal and staff is friendly. Live band every night with a cool magic show. Mini 'zoo' onsite with cats, lizards, cockatoos, etc., great for the kids. The bad; level of English of the staff is generally very poor. There are quite a few activities on the 'menu' but many are unavailable due to various reasons. In summary though; excellent value for money
Stayed 3 nights in Apr 2018

4/10 Poor

Disappointed, Singapore

Liked: Cleanliness
Disliked: Staff & service
Service staff needs more training
Minor things first - During check-in, front desk didnt inform us the bfast venue/time (it was included in our booking) nor the wifi password. The room itself was rather clean but the aircon was very cold despite adjusting temperature to 30C and lowering aircon fan speed to 1 so we think the thermostat is broken. The resort lobby is very cold too & the rainy weather made it worse. Breakfast buffet lacked variety & they reused part of the dinner menu on previous night. The major things - the Expedia booking indicated CLEARLY that the price we paid for included the NYE gala dinner. We even called to confirm before our trip. However, when we asked the front desk for the details, the staff claimed that we were not entitled to the dinner as the price we paid was too little to include the dinner! Only got our dinner after checking back THRICE with him. Dinner was outdoor & not prepared for wet weather. Rain could still come in even with canvas shelter, field was muddy, & had insufficient light. Housekeeping was not thorough. Didnt replace both towels in my room & we had to ask for them. My friend's room only had 1 hand towel replaced & they didnt bother asking for it. But during check-out, the front desk staff said 1 hand towel was missing and although we explained, Housekeeping claimed they had given us the hand towel so wanted to charge us for it. We don't know the conclusion since we had to rush for the ferry so I guess I will only know if it appears on my bank statement...
Stayed 2 nights in Dec 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The property is really old and needs a major overhaul. The bathrooms were disappointing, towels were old. Overall, the hotel really needs to work on their property.
Stayed 2 nights in Dec 2017

8/10 Good

Ren, Singapore

Liked: Cleanliness, staff & service, room comfort
Good staff with good room conditions. Overall facility and environment a little bit poor, but fun party event for the New Year Eve.
Stayed 1 night in Dec 2017

6/10 Okay

Carmie, Singapore

After Christmas Family Get-away
The resort is ideal for family relaxation and bonding. Our family enjoyed our stay.
Stayed 2 nights in Dec 2017

8/10 Good

Bernice, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stay in a resort
Perhaps it's because it's my first time staying at a resort, and it was only for a night, I really loved the place. There were plenty of things to do regardless of day or night. However, the only down side was that there wasn't much food choices and they were expensive. As we went during Christmas, there were performances and live music entertainment which made the trip even more pleasant. Oh yes, not to forget, their phone line was down. So it was very inconvenient as we had to go down to the lobby for room services. But overall, it was still a good experience! Worth visiting!
Stayed 1 night in Dec 2017