Front of property – evening/night

Reviews of Harbourbay Amir Hotel

3.5 out of 5
Harbourbay Amir Hotel
Jl. Duyung - Jodoh, Batam, Batam Island

Reviews

6.0
Rating 10 - Excellent. 19 out of 224 reviews" "
Rating 8 - Good. 65 out of 224 reviews" "
Rating 6 - Okay. 70 out of 224 reviews" "
Rating 4 - Poor. 40 out of 224 reviews" "
Rating 2 - Terrible. 30 out of 224 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Kelvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience with hotels.com
The hotel is under renovation so we could not stay there. Called hotels.com but was put on hold for a ridiculous 92minutes. Agent said will look for a vacancy nearby the amir hotel and get back to me, but did not get back to us after waiting for close to 2 hours. Walk in to a nearby hotel and was immediately offered a room. Waste my time, international call time, money and most importantly ruined the trip for me and my girlfriend. I wish to speak to the higher up of hotels.com for compensation.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad communication
This hotel already closed n was not informed about the closure. Was so shocked about the shutdown however they replaced to a nearby hotel GGI. It was a bad experience..we had to walk about almost a kilometer with our luggage to GGI hotel. We booked a queen size bed but ended with twin bed. Theres no fridge in the room, when asked one of the housekeeping,he was smilling and unsure whereabout and quickly moved away. Pillowcase were missing n towel need to be request. Room wall full with pencil scribble.
Stayed 1 night in Jul 2019

8/10 Good

Ben

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location is good, However, the maintenance of the building is average.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Need to improve facility for guest , reception staff are not skilled
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Overall is not a baf hotel which is near ferry terminal
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2019

6/10 Okay

Mohd Rahman Bin

Liked: Staff & service
Very old hotel n no room amenities...no mini bar
Stayed 1 night in Jan 2019

6/10 Okay

Mohd Rahman Bin

Liked: Staff & service
Very old hotel n not so clean no minibar no kettle
Stayed 1 night in Jan 2019

8/10 Good

Ily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As i was a solo traveller, i was satisfied with the hotel as an accomodation for myself. Affordable rate, staff were super friendly and easily accessible from the ferry terminal as well as a good seafood restaurant and lots of convenience store.
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A really bad stay.
The room seems run down. Cabinets and drawers are peeling off. Carpet was really dusty. And the toilet door was so worked up by water it can’t close at all. Have to pay extra to borrow a kettle. No cups or tea or coffee. Just 2 bottles of water provided. Aircon is way out of normal, some parts are dangling and it makes a lot of weird noises throughout the day. Bad experience.
Stayed 1 night in Dec 2018

10/10 Excellent

Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience
It was an excellent experience. All the hotel staff deserved credit for their professionalism and work ethic.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Mohd Jasman

Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2018

6/10 Okay

Nandprasad, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Good sleep. No disturbances. Room Service can improve. Breakfast should have additional veg food.
Stayed 1 night in Nov 2018

8/10 Good

Muhammad, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was close to the ferry terminal so we didn't have to rush. Mall in front of our hotel was quite boring. We initially wanted to request for late checkout, however was told that late checkout is only until 12:30 (usually what we hear is 1pm) so just decided to check out at the normal timing. Staff was friendly, just found the room and hallway lights to be quite dim. Didn't head down for breakfast so I can't comment on that. FYI, no fridge/safe in our room (Superior) and the soap you get is 2-in-1 soap so bring your own shampoo if need be. Good hotel for the price you are paying for.
Stayed 1 night in Oct 2018

8/10 Good

Norasianti

Liked: Cleanliness, property conditions & facilities, room comfort
G8 room
We booked junior suite room.. Very comfortable just that during check in the reception nvr informed us that the snack bar and drinks in the fridge is free for us to have it.. Other than that all is ok...
Stayed 1 night in Oct 2018

6/10 Okay

Mohamef, Singapore

Nice hotel close by the port of entry
Cheap hotel within walking distant from the ferry terminal.
Stayed 1 night in Sep 2018

10/10 Excellent

Zaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Nordin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

lee

Liked: Staff & service
Stayed 1 night in Jun 2018

8/10 Good

Goh

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

MORZIAH

Liked: Staff & service, room comfort

10/10 Excellent

yu hong, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
was good. Treated with professionalism. Near to ferry terminal and surrounding with great entertainment areas.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No gym :(

6/10 Okay

Verified traveller

Acceptable hotel.
Friendly staffs. Clean room. Recommended for travellers. Simple and affordable.
Stayed 1 night in Mar 2018
Response from David on 23 Mar,2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.

8/10 Good

Rosniza

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2018
Response from David on 23 Mar,2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I felt so happy after visiting this hotel
I like it ..... .............. ........ ........
Stayed 2 nights in Mar 2018
Response from David on 23 Mar,2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.

8/10 Good

Nandprasad

Liked: Cleanliness, property conditions & facilities, room comfort
Improve your menu
Breakfast has only animal food. No vegetarian. Very unfriendly for health and sick people.
Stayed 1 night in Mar 2018
Response from David on 17 Mar,2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades.

6/10 Okay

seah

Stayed 1 night in Feb 2018
Response from David on 9 Mar,2018
Thank you for staying with us. We do really appreciate your feedback.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from David on 9 Mar,2018
Thank you for staying with us. We do really appreciate your feedback.

8/10 Good

YUN YOUNG

Liked: Staff & service
Disliked: Cleanliness
Not bad. Just not bad
Not bad. Just not bad
Response from David on 9 Mar,2018
Thank you for staying with us. We do really appreciate your feedback.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2018
Response from David on 26 Jan,2018
Thank you for your feedback. I apologize for the problems that you encountered during your last stay.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2018
Response from David on 26 Jan,2018
Thank you for your feedback. I apologize for the problems that you encountered during your last stay.

6/10 Okay

HASSAN

Liked: Staff & service
Response from David on 26 Jan,2018
Thank you for your feedback. I apologize for the problems that you encountered during your last stay.

2/10 Terrible

Ahmad, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Everything extra charges.
No complimentary tea making facilty, no extra pillow, no iron n board, no hot water flask. All need to be charged. Wil not book this hotel unless no other available hotel. Not family friendly.
Stayed 2 nights in Dec 2017
Response from David on 2 Jan,2018
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests.

2/10 Terrible

aravind, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Amir Harbourbay
What Expedia showed on its website was totally not what I got in return. I will be writing a blog on social media on how Expedia is ripping off its customers. The room I got was totally in a mess. Dirty flooring, walls chipped off and falling apart, aircon not working, in room telephone not working. Dirty water and no in room fridge. Expedia needs to take these comments seriously and should give me a full refund with alternatives for allowing booing of such a hotel room.
Stayed 1 night in Dec 2017
Response from David on 27 Dec,2017
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Hotel staffs are very friendly. They can speak english fluently as well. Very spacious room & its very clean.
Stayed 2 nights in Oct 2017
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.

6/10 Okay

Ramesh Chandra

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades.

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel ever
Its was the worst hotel that i have ever stay ! the toilet wasn't clean ! the bed was the worst ! there is bed bug everywhere ! i have been bite by those bed bug the whole night ! the chair and everything is so bad too ! like seriously if i didn't have to rush for ferry in the morning at 6am i would have went down to complain . the room i stay was 623. please do something about it !
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service
General overview
My colleague and I was checking this out so to see if we can put in up for long stay but the stay was not so fantastic. The rooms are not so bad but the bed sheets were a little dirty. The general condition of the hotel was also looking old and dirty along the corridor. Breakfast was very simple with some breads, fruits, and a main fried rice that was very cold.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroaches infested
I regular to ur hotel. However this time ia terrible. Cockroaches infested room. No matter where u sit...will bound to see cockroaches.
Stayed 1 night in Jun 2017

6/10 Okay

abdul

Liked: Property conditions & facilities, room comfort
booked 4 room with friends , 2 room only available upon check in 3rd and 4th room available around 4pm cant recall actual time . Air con not really cold

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
UPSETTING
Purchase a twin, got single. Can say got group just came in, so not enough room. next day breakfast time, no one around. What a bad service, with a smile. Very cunning.

4/10 Poor

suradi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
last choice of stay for hotel
room condition looks old

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Room cleanliness
Many cockroaches roaming around inside room. If you will not eat your food then definitely cockroach will eat your food. Very un-hygienic.

6/10 Okay

Maznah

Liked: Cleanliness, staff & service, room comfort
Hotel room
Ok except there's no fridge in standard room making difficult for ur to store our drinks to be cold and also they keep forgetting the bath mat and we not able to dry our feet once out of toilet