Front of property – evening/night

Reviews of Swiss-Belinn Baloi Batam

3 out of 5
Swiss-Belinn Baloi Batam
Komplek Villa Idaman Baloi, Batam, Batam Island

Reviews

8.0

Very good

Rating 10 - Excellent. 79 out of 268 reviews" "
Rating 8 - Good. 128 out of 268 reviews" "
Rating 6 - Okay. 47 out of 268 reviews" "
Rating 4 - Poor. 8 out of 268 reviews" "
Rating 2 - Terrible. 6 out of 268 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff, from bellboy to reception to cleaners, were all very polite and friendly. My standard room has a aircon that was cold and shower head was strong. (both good) But after shower, it will caused a mini flood as there was only a half glass screen. Hotel is very close to Grand Batam Mall, 3 mins walk. As my stay was during CNY, the breakfast was abit of nightmare, hard to get a seat otherwise all good. Overall still recommended.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 14 Feb,2024
Dear Lorraine,Thank you for making us as your trusted accomodation in Batam and for taking your time and giving us positive feedback and sharing your memorable stay experience on Expedia following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that our service quality and our prime location has made your stay memorable. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you.With kind regards,Enrico SR AjiHotel Manager

6/10 Okay

Johrathon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room and toilets looks old. Shower towel has a funky smell.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 22 Jan,2024
Dear Johrathon, Thank you for taking the time to leave a constructive review. We've noted and followed up your constructive feedback for the smells on the bath towel with our laundry vendor and we'll be taking corrective action to prevent it occurring in the future. Our guest satisfaction is invaluable to us. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. With kind regards, Enrico SR Aji Hotel Manager

8/10 Good

Zulkifili

Stayed 3 nights in Jan 2024
Response from Hotel Manager on 26 Jan,2024
Dear Zulkifli, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Enrico SR Aji Hotel Manager

10/10 Excellent

TinBoon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the central of Batam. Shopping, dining can be accessed via walking. Hotel staffs were very polite and room itself was clean too. Breakfast overall for myself was quite satisfying. Strongly recommended to stay here if you come to Batam for Holidays.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 26 Dec,2023
Dear TinBoon,Thank you for taking your time and giving us positive feedback and sharing your pleasant stay experience through Expedia following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that our product quality, service and prime location made our hotel meet your expectations. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you.With kind regards,Enrico SR AjiHotel Manager

10/10 Excellent

ben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff and good property
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 18 Dec,2023
Dear ben,Greetings from Swiss-belinn Baloi, Batam! Thank you for taking the time to share your memorable experience in Expedia, following your stay at Swiss-belinn Baloi, Batam. We are delighted to hear that product quality and service quality were able to exceed your expectations and glad to know that you have memorable time with us. We will share your compliment to all of our team as it will motivate and encourage us to keep continuously give the best service and quality to all our loyal guest. We are looking forward to the opportunity to welcoming you back again soon.With kind regards,Enrico SR AjiHotel Manager

10/10 Excellent

Alam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at this hotel, the receptionist was very helpful and friendly, the restaurant staff all very friendly and helpful because I got some issues with my leg.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 20 Nov,2023
Dear Alam, Thank you for choosing Swiss-Belinn Baloi Batam for your trusted accomodation in Batam and we more than happy to know that you had a memorable staying experience with us. I will extended your appreciation to all our team. I believed it will motivate all our team to provide our best service and product always to all our loyal customers. Once again, thank you for making Swiss-Belinn Baloi Batam as your trusted accomodation and looking forward to welcoming you back. Best regards, Enrico SR Aji Hotel Manager

10/10 Excellent

khoo

Stayed 1 night in Nov 2023
Response from Hotel Manager on 20 Nov,2023
Dear khoo, Thank you for taking your time and giving us positive feedback and sharing your pleasant stay experience on Hotels.com following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that our hotel meet your expectations. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you. With kind regards, Enrico SR Aji Hotel Manager

10/10 Excellent

Vajibur

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 20 Sept,2023
Dear Vajibur,Warmest Greeting from Swiss-Belinn Baloi, Batam.We would like to thank you for choosing Swiss-Belinn Baloi, Batam for your accommodation.We are really delighted to receive your feedback towards your stay. We look forward to welcome you back again.With kind regards,Enrico SR AjiHotel Manager

10/10 Excellent

TACK CHEONG, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located at a quiet corner and just a very short walk to grand batam mall. Easy reach to lots of eating places and shopping. The check in process was fast and the staff was able to speak relatively good English. Highly rscommended
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 4 Sept,2023
Dear Tack Cheong,Thank you for taking your time and giving us positive feedback and sharing your pleasant stay experience through Expedia following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that our service and prime location made our hotel meet your expectations. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you.With kind regards,Enrico SR AjiHotel Manager

8/10 Good

Por

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Yayan on 24 Aug,2023
Dear Valued Guest, Warmest Greeting from Swiss-Belinn Baloi, Batam.We are appreciate your comments regarding your stay at the Swiss-Belinn Baloi, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous oneWith kind regards,The Management

8/10 Good

Mohd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent experience from the staff. Able to converse well in English and Bahasa Indonesia. Breakfast options are very good. Room service options are surprisingly good. My 2 concern is that the wifi connection isn’t smooth and the tv channels are blurry.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 10 Jul,2023
Dear Mohd, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We've noted and follow up your feed back our wifi connection and blurry tv channels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Enrico SR Aji Hotel Manager

8/10 Good

Kum Loong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not much breakfast varieties.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sham

Travelled with family and small children
Liked: Cleanliness, staff & service
only downside is the slopy path from hotel to the main road
Stayed 2 nights in May 2023
Response from Yayan on 29 May,2023
Warmest Greeting from Swiss-Belinn Baloi, Batam.We would like to thank you for choosing Swiss-Belinn Baloi, Batam for your accommodation.We are really delighted to receive your feedback towards your stay,thank you for appreciating the service of the hotel.We look forward to welcome you back again soon and we are always happy to serve youWith kind regards,The Management

10/10 Excellent

Dennis

Stayed 2 nights in Mar 2023
Response from Yayan on 29 May,2023
Warmest Greeting from Swiss-Belinn Baloi, Batam.We would like to thank you for choosing Swiss-Belinn Baloi, Batam for your accommodation.We are really delighted to receive your feedback towards your stay,thank you for appreciating the service of the hotel.We look forward to welcome you back again soon and we are always happy to serve youWith kind regards,The Management

6/10 Okay

Wong

Stayed 2 nights in Apr 2023
Response from Yayan on 29 May,2023
Warmest Greeting from Swiss-Belinn Baloi, Batam.We would like to thank you for choosing Swiss-Belinn Baloi, Batam for your accommodation.We are really delighted to receive your feedback towards your stay,thank you for appreciating the service of the hotel.We look forward to welcome you back again soon and we are always happy to serve youWith kind regards,The Management

6/10 Okay

wai hong

Travelled with partner
Liked: Cleanliness, staff & service
Location is good, 2min walk to shopping mall, 5 min to food places Hotel breakfast can be better
Stayed 1 night in Apr 2023
Response from Hotel Manager on 27 Apr,2023
Dear wai hong, Greetings from Swiss-belinn Baloi, Batam! Thank you for taking the time to share your contructive feedback, following your stay at Swiss-belinn Baloi, Batam. We've noted your constructive feedback and we'll follow up with our Food and Beverage Manager. Your contructive feedback will be shared to the team and we will see it as a positive challenge to help us continuously improve the quality of our product, facility and service. We are looking forward to the opportunity to welcoming you back again soon. With kind regards, Enrico SR Aji Hotel Manager

10/10 Excellent

Alam

Stayed 2 nights in Mar 2023
Response from Hotel Manager on 27 Apr,2023
Dear Alam, Thank you for taking your time and share this wonderful story of yours. I am glad that Swiss-Belinn Baloi service had been well delivered from the team. We will share your compliment to all our team, I believed all the team will be proud to read your compliment and motivate all us to provide our best service and product for all our loyal customers. We are looking forward to the opportunity to welcoming you back again soon. With kind regards, Enrico SR Aji Hotel Manager

8/10 Good

Clement

Stayed 1 night in Dec 2022
Response from Hotel Manager on 20 Nov,2023
Dear Clement, Thank you for your feedback, We are sure this feedback will serve as an encouragement to us as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. Best Regards - Management

8/10 Good

Didier

Stayed 1 night in Nov 2022
Response from Fitri on 23 Nov,2022
Dear Didier, Thank you for your feedback, We are sure this feedback will serve as an encouragement to us as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. Best Regards - Management

8/10 Good

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Fitri on 23 Nov,2022
Dear Didier, Thank you for your feedback, We are sure this feedback will serve as an encouragement to us as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. Best Regards - Management

8/10 Good

Didier

Stayed 1 night in Nov 2022
Response from Fitri on 23 Nov,2022
Dear Didier, Thank you for your feedback, We are sure this feedback will serve as an encouragement to us as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. Best Regards - Management

8/10 Good

Siti Mariam

Stayed 1 night in Oct 2022
Response from Hotel Manager on 20 Nov,2023
Dear Siti Mariam, Warmest Greeting from Swiss-Belinn Baloi, Batam.We are appreciate your comments regarding your stay at the Swiss-Belinn Baloi, Batam.It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We Hope your next visit will be as pleasant as the previous one.With kind regards,Enrico SR AjiHotel Manager

8/10 Good

Napsiah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Yayan on 19 Sept,2022
Dear Valued Guest,Greetings from Swiss-Belinn Baloi, Batam.Thank you for taking the time to share your experience in our hotelWe look forward to welcoming you againThank you,The Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great service staff. Hotel is aged but serviceable
Stayed 2 nights in Aug 2022
Response from Yayan on 8 Sept,2022
Dear Valued Guest,Greetings from Swiss-Belinn Baloi, Batam.Thank you for taking the time to review your stay with us Swiss-Belinn Baloi, Batam.Our team works hard to make sure our guest are comfortable and receive our best service.We look forward to welcoming you back.Thank you,The Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it's good
Friendly, attentive & great service staff. Hotel is clean & I've enjoyed my stay. Will come back
Stayed 1 night in Aug 2022
Response from Yayan on 24 Aug,2022
Dear Valued Guest,Greetings from Swiss-Belinn Baloi, Batam!Thank you for taking the time to record your comments, following your stay at Swiss-Belinn baloi, Batam.We are delighted to hear that we were able to exceed your expectations with our personalized service. We are looking forward to the opportunity to welcome you back.With kind regards,The Management

10/10 Excellent

Guan Hee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near shopping mall. Walkable distance.
Stayed 5 nights in Jul 2022
Response from Yayan on 16 Aug,2022
Dear Guan Hee Greetings from Swiss-Belinn Baloi Batam! Thank you for taking the time to record your comments, following your stay at Swiss-Belinn Baloi Batam. We are delighted to hear that we were able to exceed your expectations with our personalized service. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

10/10 Excellent

Kent, Virginia Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at reception was great. Spoke very good English and was very helpful
Stayed 2 nights in Jul 2022
Response from Yayan on 16 Aug,2022
Dear Kent Greetings from Swiss-Belinn Baloi Batam! Thank you for taking the time to record your comments, following your stay at Swiss-Belinn Baloi Batam. We are delighted to hear that we were able to exceed your expectations with our personalized service. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities, room comfort
Enjoyable Stay
It was comfortable and enjoyable. The early morning call was activated using a personal staff knocking on my door. Usually I expect a phone call. Unfortunately, the quilt cover was a bit dirty and toiletries was not refilled on 2nd day.
Stayed 2 nights in Jul 2022
Response from Yayan on 16 Aug,2022
Dear Stephen Greetings from Swiss-Belinn Baloi Batam! Thank you for taking the time to record your comments, following your stay at Swiss-Belinn Baloi Batam. We are delighted to hear that we were able to exceed your expectations with our personalized service.We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

6/10 Okay

Mohd Jasman

Stayed 2 nights in Jun 2022
Response from Yayan on 16 Aug,2022
Dear Mohd Jasman Warmest Greeting from Swiss-Belinn Baloi Batam Thank you for taking your time to review your stay with us at Swiss-Belinn Baloi, Batam. We would like to sincerely apologize for not being able to deliver you the experience as you would have expected from us. We have taken on board the feedback, and will ensure that the necessary measures are taken in order to improve the overall experience. We are looking forward the opportunity to welcoming you back. With kind regards, The Management

10/10 Excellent

Pereira

Stayed 2 nights in May 2022
Response from Yayan on 18 May,2022
Dear Valued Guest, Warmest Greeting from Swiss-Belinn Baloi, Batam. We appreciate your comments regarding your stay at the Swiss-Belinn Baloi, Batam. It is always a pleasure to receive positive feedback.We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We hope your next visit will be as pleasant as the previous one With kind regards, The Management

10/10 Excellent

Pereira

Stayed 3 nights in Apr 2022
Response from Ya2n on 18 May,2022
Dear Valued Guest, Warmest Greeting from Swiss-Belinn Baloi, Batam. We appreciate your comments regarding your stay at the Swiss-Belinn Baloi, Batam. It is always a pleasure to receive positive feedback. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We hope your next visit will be as pleasant as the previous one With kind regards, The Management

6/10 Okay

Clement

Disliked: Staff & service
Overall is average. Ok for most items. Unfortunately front counter service not detail enough. During checkin said my breakfast not included. Until I show them booking details to proof breakfast is included in my price then ok
Stayed 1 night in Dec 2021
Response from Karbel on 4 Jan,2022
Dear Ms. Clement, Warmest greeting from Swiss-Belinn Baloi, Batam. We seek through our data record and we do not find guest under your name. Please do us a favor by giving your name and your room number during staying with us. Sincerely yours, Karbel Panondang Sagala Hotel Manager

8/10 Good

Kiki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2021
Response from Ya2n on 17 Sept,2021
Dear Mrs Kiki Warmest Greeting from Swiss-Belhotel Harbour Bay, Batam. We would like to thank you for choosing Swiss-Belhotel Harbour Bay, Batam for your accommodation. We are really delighted to receive your positive feedback on your stay. We look forward to welcoming you back again soon and we are always happy to serve you With kind regards, The Management

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short getaway
Great location with new shopping centre near by.
Stayed 2 nights in Mar 2020
Response from Karbel on 29 Mar,2020
Dear Mr. Mohamad, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective review. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

8/10 Good

Tay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort, value and convenient
Reasonably good with this price tag. Near to Grand Batam Mall.
Stayed 2 nights in Feb 2020
Response from Karbel on 29 Mar,2020
Dear Mr. Tay, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective review. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2020
Response from Karbel on 17 Jan,2020
Dear Value Guest, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective review. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

10/10 Excellent

Ernest

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2020
Response from Karbel on 17 Jan,2020
Dear Value Guest, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective review. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

10/10 Excellent

H N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its our Honeymoon suite enroute to Jogja next day.
Stayed 1 night in Dec 2019
Response from Karbel on 17 Jan,2020
Dear Value Guest, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective review. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

10/10 Excellent

shahril

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Room
Centralise
Stayed 1 night in Jan 2020
Response from Karbel on 17 Jan,2020
Dear Mr. Shahril, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective review. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property itself no issues, great location beside the Grand Top 100, spacious room. I have booked 2 room, 1 via Agoda and another via Expedia. The superior room thou clean but got a sewer smell, pillow didn't seem clean. The suites is very spacious. Quite upset with the staff service as a day before checkin, they ask us to change my suites to superior at its market rate due to their suites being over booked and say trying to deduct my credit card a day before check in. when my payment supposed to be upon checkin. Worst told me they have the right to cancel my reservation. Outrageous, demand my rights and we got to retain my reservation. Risk to get the reservation cancelled, not sure its them or expedia.
Stayed 1 night in Dec 2019
Response from Karbel on 17 Dec,2019
Dear Madam Mary Tan, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective comment. We are sorry that our team had annoying you by calling for sure you really need suite room. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Terrible service! We were supposed to check in at 2pm. However, we were told no booking was done. After some time, then they apologized that they make a mistake. But all fully booked now so we have to wait. In addition, it’s clearly stated in the booking that breakfast it’s included for the 3 days stay. The manager argued that there is no breakfast included! We felt so cheated by this whole experience!
Stayed 2 nights in Dec 2019
Response from Karbel on 16 Dec,2019
Dear Mr/s. Ching Yu Meng, Ng Buck Song, Tan Kim Wan Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective comment. We do apologize for any inconvenience during your staying. We did upgrade your 2 rooms to suite rooms due to over book of executive room as per your booking. We get booking through Expedia, stated your booking room only without any breakfast. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

6/10 Okay

Kok Keong David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room registration
I booked 6 rooms but given 5 rooms because they follow the names submitted. I booked 6rooms thinking they will give the rooms as booked and the names can be given on arrival. My friends were made to forgo the room under my name.
Stayed 1 night in Dec 2019
Response from karbel on 17 Dec,2019
Dear Mr. Kok Keong David, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your objective comment. We will review it to make sure it will not happen again. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Karbel on 18 Nov,2019
Dear Mr. Edwin, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your good comment. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

10/10 Excellent

Alif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Karbel on 10 Nov,2019
Dear Mr/s. Alif, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your good comment. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, staff were friendly and polite. Great location, shopping and eateries are all walking distance. Only improvement is the breakfast, should have more varieties but the coffee is good. Overall is very good, value for money.
Stayed 2 nights in Oct 2019
Response from Karbel on 5 Nov,2019
Dear our guest, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your good comment. We will see the possibility to add varieties of breakfast. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

10/10 Excellent

Adie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly, location of the hotel was good too, near a shopping mall. They always have good music every night too at the lobby
Stayed 1 night in Nov 2019
Response from Karbel on 5 Nov,2019
Dear Mr. Adie, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your good comment. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Location is ok. Walking distance to shopping mall. Breakfast spread need more variety of foods.
Stayed 1 night in Sep 2019
Response from Karbel on 29 Oct,2019
Dear value guest, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your good comments. We will improve step by step for breakfast variety of foods. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

8/10 Good

Madi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Karbel on 27 Oct,2019
Dear Mr.Madi, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your good comments. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Karbel on 27 Oct,2019
Dear our Guest, Warmest greeting from Swiss-Inn, Batam!. We do thank you for taking the time to review our property. We do thank you, for being loyal guest for us. We do thank you for your good comments. Once again we do appreciate your feedback as it is really help us to continue our improvement. We look forward the opportunity to served you at Swiss-Inn, Batam. Sincerely yours, Karbel Panondang Sagala Hotel Manager

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Syaiful on 7 Oct,2019
Dear Mr/Mrs. Didier Warmest greeting from Swiss-Inn Batam, Thank you very much for taking the time to review our property. We do appreciate your good comment regarding our friendliness of staff and product. Indeed it is our key element to maintain our services and products. We look forward the opportunity to served you at Swiss-Inn, Batam. With kind regards DM