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Reviews of Sleep Inn Baton Rouge East I-12

2.5 out of 5
Sleep Inn Baton Rouge East I-12
10332 Plaza Americana Dr, Baton Rouge, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 393 out of 928 reviews" "
Rating 8 - Good. 334 out of 928 reviews" "
Rating 6 - Okay. 114 out of 928 reviews" "
Rating 4 - Poor. 47 out of 928 reviews" "
Rating 2 - Terrible. 40 out of 928 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jada

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was nice .
Stayed 2 nights in Feb 2024
Response from Jeet on 14 Apr,2024
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities
Great stay.
Stayed 1 night in Apr 2024
Response from Jeet on 11 Apr,2024
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Chinel

Stayed 2 nights in Jan 2024
Response from Jeet on 9 Apr,2024
Thank you for your business! We hope to see you again in the near future!

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the last minute booking and getting me the best rate using my phone app. I would recommend more hooks and towel racks in the bathroom and in the room so you can hang clothes. Overall it was a great stay!
Stayed 5 nights in Mar 2024
Response from Jeet on 7 Apr,2024
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn't afforded the option by management to waive non refund after I booked the wrong date. But I made the best of it, attended a concert, and slept here to avoid the long drive home.
Stayed 1 night in Mar 2024
Response from Jeet on 12 Mar,2024
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Jeet on 31 Mar,2024
Thank you for your business! We hope to see you again in the near future!

8/10 Good

Marshall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to our destination. Staff was very friendly. Good breakfast foods. No restaurants close. Distressed Neighborhood.
Stayed 2 nights in Feb 2024
Response from Jeet on 19 Feb,2024
Thank you for your business!

6/10 Okay

Diana

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The rooms are tiny but comfortable. The carpet in the room was dirty and even after they cleaned the room, it didn’t look like they vacuumed. We also had a lamp with a short that the cord would shock you. We told the front desk and nothing was done about it.
Stayed 2 nights in Feb 2024
Response from Jeet on 19 Feb,2024
We sincerely apologize for failing to exceed your expectations with your room. Your satisfaction is important to us. Improvements will be made so that we can provide excellent service.

10/10 Excellent

Tabitha

Hotel was clean and front desk was friendly.
Stayed 2 nights in Feb 2024
Response from Jeet on 20 Feb,2024
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in Feb 2024
Response from Jeet on 9 Feb,2024
Thank you for your business! We hope to see you again in the near future!

8/10 Good

Steven

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient, price was right, bed was very comfortable, room was nicely appointed & breakfast was generous & tasty. We enjoyed our stay. Compliments to the staff. The only issue... the shower floor was very slippery when wet.
Stayed 1 night in Feb 2024
Response from Jeet on 7 Feb,2024
Thank you for your business! We sincerely apologize for the shower floor being wet and slippery. Your satisfaction is important to us.

6/10 Okay

waynetta

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
My daughter killed a roach on the wall. Smelled marijuana down the hallways and a lot of doors slamming throughout the night.
Stayed 2 nights in Feb 2024
Response from Jeet on 5 Feb,2024
We sincerely apologize for failing to exceed your expectations with your room and your expierence at the hotel. Your satisfaction is important to us.

2/10 Terrible

Elizabeth

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience. Air conditioning was not working. Maintenance took 3 hours to check it out. Maintenance guy said he will start working on it and he didn’t, he started working on something else. That pissed me off so I Got a new room. Sheets weren’t changed, they were stained from the previous customers that stayed in the room. Shower wasn’t cleaned, there was hairs.
Stayed 2 nights in Feb 2024
Response from Jeet on 4 Feb,2024
We sincerely apologize for failing to exceed your expectations with your room and customer service. Your satisfaction is important to us.

10/10 Excellent

Alton, New Iberia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeet on 3 Feb,2024
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Staffing was excellent. We was checked in quickly and staff informed us of all we needed to know and we were on our way to the room. Had no issues and room was great
Stayed 1 night in Jan 2024
Response from Jeet on 23 Jan,2024
Thank you for your business! We hope to see you again in the near future!

8/10 Good

Octavia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeet on 8 Jan,2024
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Bernell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jeet on 8 Jan,2024
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Ashley

Stayed 1 night in Jan 2024
Response from Jeet on 8 Jan,2024
Thank you for your business! We hope to see you again in the near future!

2/10 Terrible

Espy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep Inn
Ac in 1st room didn’t work so we got moved to another room the 2nd room we went to had roaches when we got back into the room
Stayed 2 nights in Dec 2023
Response from MIKE on 7 Jan,2024
I am concerned about the roaches problem you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.Please be assured that the issues you have raised have been addressed, and the appropriate action has been taken. Please accept my sincere apology for any inconvenience the above issue(s) may have caused.

2/10 Terrible

Lloyd J

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy bathroom floor and no hot water and they refused to give a refund!
Response from MIKE on 7 Jan,2024
I am concerned about the Housekeeping problem you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.Please be assured that the issues you have raised have been addressed, and the appropriate action has been taken. Please accept my sincere apology for any inconvenience the above issue(s) may have caused.

2/10 Terrible

Marcus

Travelled with partner
Disliked: Staff & service
My wife and I discovered a red blood like spot on our sheets and after many attempts to get a hold of the manager we never got any communication about this safety issue. The housekeeping staff was very unprofessional and should be more vigilant of potential safety hazards.
Stayed 2 nights in Dec 2023
Response from Jeet on 7 Jan,2024
We sincerely apologize for failing to exceed your expectations with your bed and housekeeping. Your satisfaction is important to us. Improvements will be made so that we can provide excellent customer service.

8/10 Good

Kathleen L

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable hotel but hard to find
Nice enough room, clean and comfortable. But we had a lot of trouble finding the place. It is down a long service road, that has several hotels/motels on it, and then curves around behind them. We thought we had reached the road's end at another motel, and assumed our GPS had led us astray. After wandering around in the dark and rain, we called the hotel. The young woman didn't seem to know the landmarks in her own town when we described where we were (turns out we were just a couple of blocks away). Finally after we persisted with multiple questions, we got enough info from her to realize we had been on the correct road, but needed to keep following it past the other motel. To her credit, the young woman did apologize, when we got there, for not being better at giving directions. But I would think a hotel that is down a service road with no signs anywhere on the main road should make a point of training its desk personnel in how to help lost tavelers find them. And maybe invest in a big sign on the main road pointing folks in the right direction. Without GPS, we would have had no shot of finding the place.
Stayed 1 night in Dec 2023
Response from Jeet on 1 Jan,2024
Thank you for your business! We sincerely apologize about the difficulties locating the hotel. We hope to see you again in the near future!

8/10 Good

Melissa, Del Valle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Dec 2023
Response from Peter on 24 Jan,2024
Thank you for your stay. See u again.

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and comfortable bed!
Stayed 1 night in Dec 2023
Response from Jeet on 31 Dec,2023
Thank you for your business! We hope to see you again in the near future!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Sleepless at the Sleep Inn
Besides having to try and sleep in a room that had been smoked in, our vehicle was vandalized. First of all, the staff was very nice. After checking in, we walked into the room and it had a strong smell of cigarette smoke in a non smoking room. The desk clerk kindly gave us another room. Unfortunately the second room also smelled like smoke but not as strong. The previous guest covered the smoke detector as not to set it off while they smoked in the room. See photo for details. After a not so good night sleep (after 12 hours on the road) we woke up to see that our vehicle had been vandalized. It goes without saying that hotel stay ended up putting a damper on our vacation. We spent a portion of our vacation over the new years weekend trying to get our vehicle fixed enough to get safely back to South Carolina. Absolute Bummer!!!
Vehicle vandalized in hotel parking lot.
Plastic bag covering smoke detector
Stayed 1 night in Dec 2023
Response from Jeet on 30 Dec,2023
We sincerely apologize about your room and your vehicle. Your satisfaction is important to us. We will use your feedback to make improvements.

10/10 Excellent

Nan

Stayed 1 night in Dec 2023
Response from Jeet on 31 Dec,2023
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

ROXANN, SAN ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeet on 25 Dec,2023
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Christopher

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Jeet on 25 Dec,2023
Thank you for your business! We hope to see you again in the near future!

6/10 Okay

Nerissa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jeet on 25 Dec,2023
Thank you for your business! We hope to see you again in the near future!

6/10 Okay

Hisini

Stayed 1 night in Dec 2023
Response from Jeet on 31 Dec,2023
Thank you for your business! We hope to see you again in the near future!

8/10 Good

Juan

Stayed 1 night in Dec 2023
Response from Jeet on 30 Dec,2023
Thank you for your business! We hope to see you again in the near future!

6/10 Okay

Ajada

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Jeet on 11 Dec,2023
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeet on 11 Dec,2023
Thank you for your business! We hope to see you again in the near future!

8/10 Good

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was was nice and friendly
Stayed 1 night in Dec 2023
Response from Jeet on 11 Dec,2023
Thank you for your business! We hope to see you again in the near future!

8/10 Good

Anna M

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Jeet on 5 Dec,2023
Thank you for your business! We hope to see you again in the near future!

2/10 Terrible

Kimberly

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was decent shape but they let people sleep in the hallways and people running around hollering all night! Would not stay here again
Stayed 1 night in Nov 2023
Response from Jeet on 28 Nov,2023
Thank you for your business! We sincerely apologize about the people running and sleeping in the hallways. Your satisfaction is important to us.

8/10 Good

Valente

Stayed 1 night in Nov 2023
Response from Jeet on 28 Nov,2023
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Valda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really nice. Usually when you see the word “Inn” we automatically think it’s a cheap rat trap motel however this INN gives a new meaning to the word. It’s as good or better than some hotels I’ve seen and definitely better than any Motel I’ve seen. I highly recommend it and will mark it for my future travel stop.
Stayed 1 night in Nov 2023
Response from Jeet on 28 Nov,2023
Thank you for your business! We hope to see you again in the near future!

6/10 Okay

Miranda, North Pole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems with the hotel…I thought it was adequate for what I needed. The staff was nice and it was convenient to get on the highway the next morning. Cracker Barrel was right out the back door and breakfast was the standard hotel breakfast. I felt safe and had zero issues.
Stayed 1 night in Nov 2023
Response from Jeet on 26 Nov,2023
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Nov 2023
Response from Jeet on 21 Nov,2023
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly an enjoyable stay!
Stayed 1 night in Nov 2023
Response from Jeet on 15 Nov,2023
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff nice-place clean
Stayed 3 nights in Nov 2023
Response from Mike Patel on 11 Nov,2023
We thank you for your business!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay.
Don’t judge by my review. I was only in the room for a few hours. I was in town to see friends so I only slept a few hours before going home. Room was clean. Service was quick and easy. Bed was a little firm for my liking but clean.
Stayed 1 night in Oct 2023
Response from Jeet on 7 Nov,2023
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Dawn, Ocean Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is clean. Hotel is older but kept up.
Stayed 1 night in Oct 2023
Response from Jeet on 29 Oct,2023
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Ken

Friendly staff and clean. Great value for the price.
Stayed 1 night in Oct 2023
Response from Jeet on 29 Oct,2023
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jeet on 22 Oct,2023
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the stay would do it again.
Stayed 2 nights in Oct 2023
Response from Jeet on 16 Oct,2023
Thank you for your business! We hope to see you again in the near future!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. We enjoyed our stay.
Stayed 1 night in Oct 2023
Response from Jeet on 15 Oct,2023
Thank you for your business! We hope to see you again in the near future!

8/10 Good

RENDEL

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Very small room, easily able to hear people from other rooms. Looks better in pictures.
Stayed 1 night in Oct 2023
Response from Jeet on 15 Oct,2023
Thank you for your business! We hope to see you again in the near future!

2/10 Terrible

Steve

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had been staying here for work over a year and never had ave problems, on my last stay someone break into my trailer and stole all my tools
Stayed 2 nights in Oct 2023
Response from Jeet on 10 Oct,2023
Thank you for sharing your feedback. Sorry to hear that your belongings were stolen from your trailer. Hopefully, you will come back and let us make it up to you.