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Reviews of Red Lion Inn & Suites Deschutes River Bend

2.5 out of 5
Red Lion Inn & Suites Deschutes River Bend
15 NE Butler Market Road, Bend, OR

Reviews

8.0

Very good

Rating 10 - Excellent. 408 out of 1010 reviews" "
Rating 8 - Good. 330 out of 1010 reviews" "
Rating 6 - Okay. 155 out of 1010 reviews" "
Rating 4 - Poor. 80 out of 1010 reviews" "
Rating 2 - Terrible. 37 out of 1010 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place stay!
Stayed 1 night in Mar 2024

4/10 Poor

Jenna, Beaverton

Travelled with family and small children
Disliked: Cleanliness
Unfortunately, not as good of a stay as previous. Pros: Staff are friendly and kind. Breakfast is great. Cheaper. Dog friendly. Cons: The bed was horrendously noisy. Squeaked with just the slightest movement and the metal frame made a giant clunking sound any time you sat down. The floor was filthy. Turned our son's feet nearly black after just a few minutes of walking on it. We asked specifically for it to be mopped. Instead they gave us fresh towels and emptied the trash but never cleaned the floor.
Stayed 2 nights in Mar 2024
Response from Daniel T on 25 Mar,2024
Thank you for taking the time to leave us feedback, Jenna. We take pride in providing guests with clean and comfortable accommodations, and we apologize that we may have dropped the ball during your time with us. We will be sure to address your concerns to our housekeeping team. We hope that you were still able to enjoy the rich culture of downtown Bend and explore the beautiful scenery all around our property. Wishing you and yours good health and safe travels on your next journey.

10/10 Excellent

Danika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rachel on 26 Mar,2024
Thanks for the great feedback Danika! So happy to see you enjoyed your stay with us.

10/10 Excellent

Roberta

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.and dog friendly.
Stayed 1 night in Mar 2024
Response from Daniel T on 23 Mar,2024
Thank you for taking the time to leave us a review, we're so happy you and your furry friends enjoyed the property. Safe travels on your next journey.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Lots of parking. The room was clean.
Stayed 1 night in Mar 2024
Response from Daniel T on 22 Mar,2024
Thank you so much for taking the time to leave us a positive review, we greatly appreciate it. Safe travels on your next journey!

6/10 Okay

Haldis, Kirkland

Its a motel, not an Inn & Suites.
Stayed 3 nights in Mar 2024
Response from Rachel on 18 Mar,2024
Thank you for your feedback Haldis. I am so sorry to see you did not enjoy your stay with us. Please inquire with the front desk if you would like to book a suite for your stay; they would be happy to accommodate you if one is available. Wishing you and yours good health and safe travels on your next journey.

8/10 Good

David

Liked: Cleanliness, staff & service
Walking distance to our event
Stayed 1 night in Mar 2024
Response from Rachel on 18 Mar,2024
Thank you so much for taking the time to leave us a positive review, we greatly appreciate it. Safe travels on your next journey!

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice affordable hotel centrally located.
Stayed 1 night in Mar 2024
Response from Rachel on 18 Mar,2024
Thank you for your thoughtful and positive feedback regarding your stay with us. We appreciate hearing from our guests. We look forward to welcoming you back the next time your travels bring you back our way.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off the highway. The room was very clean. There was a noticeable smell of bleach but that was ok, it was well cleaned. The bed was comfortable and the water pressure was good. We took advantage of the included breakfast and it was good. Waffles, eggs, bacon and all the normal things. We would stay again.
Stayed 1 night in Mar 2024
Response from Rachel on 18 Mar,2024
Thank you for the fantastic rating! We're delighted to hear you enjoyed your stay with us and our ideal location! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again for taking the time to share your review.

2/10 Terrible

Michelle

Business traveller, Travelled with pets
LOUD EVERYTHING! Heater was so loud I couldn’t use it. The refrigerator fan/condenser whined all the time. The bathroom fan whined when turned on. The hotel is situated in between two busy highways. Extremely loud traffic all night. The hotel is older and you hear everything on either side of your room. The shower insert was cracked and the seems that were repaired had mold in the cracks. The bathroom smelled of animal urine. The floor lamp bulb was out. I stayed for 6 days at this hotel, I would not recommend this facility nor will I stay there again.
Stayed 5 nights in Mar 2024
Response from Daniel T on 12 Mar,2024
Thank you for your feedback. I am sorry to see that you did not have a pleasant experience due to noise. Please know you can contact guest services, who are on 24 hours a day. They will quickly address any concerns, no matter what time of day. We were only aware of your issues with the lamp which we diligently attempted to correct in a way that works for you.

6/10 Okay

Kathryn

Travelled with family, Travelled with group
Disliked: Cleanliness
Another sports parent picked this hotel for us and I booked trusting her lol but it wasn't really a hotel, more like a motel. The doors lead to outside (and you can't really tell that from the pics), there are not really any comfortable common areas for groups to hang out, no restaurant or cozy bar area, and the rooms/bathrooms are TINY. there was a cleaning towel left on the floor of our room when we got there. breakfast was average. Staff was very friendly and parking was super easy so that was good.
Stayed 2 nights in Mar 2024
Response from Rachel on 11 Mar,2024
Thank you for sharing your experience with us. I am so sorry to see that you did not enjoy your stay, very disappointing to see. We pride ourselves on delivering a great product and service to our guests. Please accept my sincere apologies that we fell short in so many areas in this instance. We work diligently to ensure that all of our listed services are correct, and that our photos accurately depict the experience. We do not advertise or list a restaurant or bar as amenities. Again, thank you for your feedback; it is very much appreciated. Wishing you and yours good health and safe travels on our next journey.

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Daniel T on 12 Mar,2024
Thank you for your thoughtful and positive feedback regarding your stay with us. We appreciate hearing from our guests. We look forward to welcoming you back the next time your travels bring you back our way.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Clean. Close to things.
Stayed 1 night in Feb 2024
Response from Rachel on 8 Mar,2024
Thanks for the great review! You made the teams day today! We look forward to welcoming you back the next time your travels bring you back our way!

10/10 Excellent

Amina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff were so friendly and very helpful I appreciate the customer service they were amazing!
Stayed 2 nights in Mar 2024
Response from Daniel T on 4 Mar,2024
Thank you for your thoughtful and positive feedback regarding your stay with us, Amina. We appreciate hearing from our guests. We look forward to welcoming you back the next time your travels bring you back our way.

6/10 Okay

Shawn

Stayed 2 nights in Mar 2024
Response from Daniel T on 24 Mar,2024
Thank you for sharing your feedback; we truly appreciate it. Come back and visit us again soon!

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check-in went smooth and easily
Stayed 1 night in Feb 2024
Response from Rachel on 1 Mar,2024
Thank you so much for taking the time to leave us a positive review, we greatly appreciate it. Safe travels on your next journey!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at check in was great attitude. Nice smile and friendly. Just needed a overnight and back on the road.
Stayed 1 night in Feb 2024
Response from Rachel on 1 Mar,2024
Thank you for your thoughtful and positive feedback regarding your stay with us. We appreciate hearing from our guests. We look forward to welcoming you back the next time your travels bring you back our way.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet. It has flooring and seemed like it needed to be washed as my daughter's and my socks were were very dirty , since we took our shoes off and walked around in socks. The waffle maker was broken, otherwise breakfast was better than most motel inclusive breakfasts.
Stayed 3 nights in Feb 2024
Response from Rachel on 27 Feb,2024
Thank you for your feedback. Please accept our sincere apologies that we fell short and were unable to meet your needs. We hope that you were still able to enjoy the rich culture of downtown Bend and explore the beautiful scenery all around our property. Wishing you and yours good health and safe travels on your next journey

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this property, the room was clean with plenty of towel and wash cloths. There was a king sized bed that was really comfortable and the sheets smelled clean, but no chemicals! A big plus for me. The folks in the office were very kind to me. Breakfast was good with bacon, eggs, sausage gravy and biscuits. The waffle maker stopped working 😞. There was juice, coffee, yogurt. I will definitely stay there again if i need it! Thanks!
Stayed 5 nights in Feb 2024
Response from Daniel T on 26 Feb,2024
Thank you for the fantastic rating, Darlene! We're delighted to hear you enjoyed your stay with us and loved our kind staff, clean accommodations, and ideal location! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again for taking the time to share your review.

10/10 Excellent

December

Stayed 2 nights in Feb 2024
Response from Rachel on 20 Mar,2024
Thanks for the 5 stars! So happy to see you enjoyed your stay with us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Daniel T on 26 Feb,2024
Thank you for taking the time to leave us a great review, we greatly appreciate it. Safe travels on your next journey.

8/10 Good

Sharon, Lake Elsinore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good
Stayed 1 night in Feb 2024
Response from Daniel T on 25 Feb,2024
Thank you for your positive feedback regarding your stay with us. We appreciate hearing from our guests. We look forward to welcoming you back the next time your travels bring you back our way.

10/10 Excellent

Katherine, Brush Prairie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Nice breakfast with hot food choices, and basic cold choices. The rooms were very quiet in regard to noise from above and neighbors. Solid walls and ceiling are hard to come by these days in hotels. I definitely plan to stay here again!
Stayed 2 nights in Feb 2024
Response from Rachel on 23 Feb,2024
Thank you for the fantastic rating! We're delighted to hear you enjoyed your stay with us and our ideal location! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again for taking the time to share your review.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & spacious clean rooms, friendly staff. Well worth the price I paid for. Highly recommend!
Stayed 1 night in Feb 2024
Response from Rachel on 19 Feb,2024
Thank you for the fantastic rating! We're delighted to hear you enjoyed your stay with us and our ideal location! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again for taking the time to share your review.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rachel on 15 Feb,2024
Thank you for staying with us, and for the great rating. We look forward to welcoming you back the next time your travels bring you back our way.

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rachel on 15 Feb,2024
Thank you for staying with us, and for the great rating. We look forward to welcoming you back the next time your travels bring you back our way.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and friendly staff
Stayed 1 night in Dec 2023
Response from Rachel on 5 Feb,2024
Thank you for staying with us, and for the great review Katherine! We look forward to seeing you again when your travels bring you back our way.

8/10 Good

Wayne

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Keeping coffee available past breakfast would have been nice.
Stayed 1 night in Jan 2024
Response from Rachel on 23 Jan,2024
Thank you for your thoughtful and positive feedback regarding your stay with us. We appreciate hearing from our guests. We look forward to welcoming you back the next time your travels bring you back our way.

10/10 Excellent

Blanca

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very clean place to be, friendly and safe.
Stayed 1 night in Jan 2024
Response from Daniel T on 22 Jan,2024
Thank you for the awesome 5 rating, Blanca! We appreciate you for coming to Bend and staying with us! Wishing you safe travels on your next journey.

4/10 Poor

Kyle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Rachel on 16 Jan,2024
Thank you for your feedback. Please accept our sincere apologies that we fell short and were unable to meet your needs. We hope that you were still able to enjoy the rich culture of downtown Bend and explore the beautiful scenery all around our property. Wishing you and yours good health and safe travels on your next journey.

10/10 Excellent

Carla

Stayed 1 night in Jan 2024
Response from Rachel on 8 Jan,2024
Thanks for the great rating Carla! Come back and see us again soon.

2/10 Terrible

Ed

Travelled with partner
Disliked: Property conditions & facilities
I don't understand how our room could be classified handicapped! With a low toilet, a step over bathtub and a bed you can't get a wheel chair around!! These were VERY POOR ACCOMADATIONS.
Stayed 3 nights in Dec 2023
Response from Guest Relations on 9 Jan,2024
Dear Ed,Thank you for your feedback. We follow all ADA guidelines and take all necessary action to ensure our accessible rooms meet the needs of those who require them. Rest assured, we will discuss your concerns internally to determine where improvements can be made. Overall, we hope your travels were worthwhile.

8/10 Good

Amanda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was very nice and clean. The staff were very friendly and helpful. We had issues with our tv, so the sent the maintenance guy over. He was very nice and was kind to my dog and fixed our issue. The breakfast is very good.
Stayed 1 night in Dec 2023
Response from Rachel on 3 Jan,2024
Thanks for the great review! You made the teams day today! We look forward to welcoming you back the next time your travels bring you back our way!

10/10 Excellent

MEGAN

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and welcoming upon our arrival 😊 extremely pet friendly! Wonderful breakfast, nice clean rooms. 10/10 would recommend
Stayed 1 night in Dec 2023
Response from Rachel on 3 Jan,2024
Thank you for the fantastic rating! We're delighted to hear you enjoyed your stay with us and our ideal location! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again for taking the time to share your review.

10/10 Excellent

GLORIA, Irving

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel everywhere
Stayed 1 night in Dec 2023
Response from Rachel on 25 Dec,2023
Thanks for the awesome rating and review Gloria! We look forward to welcoming you back again when your travels bring you back our way.

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rachel on 18 Dec,2023
Thank you so much for taking the time to leave us a positive review, we greatly appreciate it. Safe travels on your next journey!

10/10 Excellent

John, Santa Barbara

Stayed 1 night in Dec 2023
Response from Rachel on 20 Dec,2023
Thanks for you review and the great rating John. Come back and see us again soon.

6/10 Okay

lonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rachel on 18 Dec,2023
Thank you for taking the time to leave us a review, we greatly appreciate it. Safe travels on your next journey.

8/10 Good

Jeff

Stayed 1 night in Dec 2023
Response from Rachel on 15 Dec,2023
Thank you for your feedback Jeff! Safe travels on your next adventure.

10/10 Excellent

Peggy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got here and it's dark, so can't really say.
Stayed 1 night in Dec 2023
Response from Rachel on 7 Dec,2023
Thank you for your feedback Peggy. Safe travels on your next journey.

2/10 Terrible

Marjorie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book here
We found out we booked at the hotel in a different city than where our son lived and requested early check out and refund for the second night and the manager refused. These rooms don’t even have a closet and barely enough room to move around in.
Stayed 2 nights in Nov 2023
Response from Rachel on 4 Dec,2023
Thank you for your feedback. We pride ourselves on delivering a wonderful experience and product to our guests. Please accept my sincere apologies that we fell short in this instance. We will carefully review your comments and will work hard to fix the issues you experienced. Wishing you and yours good health and safe travels on your next journey

10/10 Excellent

Jeana

Liked: Staff & service, property conditions & facilities
Great stay. Will stay here in the future
Stayed 2 nights in Nov 2023
Response from Rachel on 28 Nov,2023
Thanks for the great review Jeanna! We look forward to welcoming you back soon. Wishing you and yours good health and safe travels.

8/10 Good

Denyce

Stayed 1 night in Nov 2023
Response from Daniel T on 23 Nov,2023
Thank you for taking the time to leave us a review, we greatly appreciate it. Safe travels on your next journey.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for like the 4th time and it has become my go to stay for Bend. Easy, convenient location to my appointment downtown. Nicely updated rooms that are always clean upon check-in. Hot breakfast is a super nice perk. Every staff member has always been very friendly and helpful also! Definitely recommend!
Response from Rachel on 20 Nov,2023
the great review Melissa, and your continued loyalty and support. You absolutely made the teams day today! We look forward to welcoming you back again the next time your travels bring you back our way.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised !
Very clean room with a fresh scent! Very, very nice breakfast, wasn't expecting that, eggs, bacon, waffles and much more!
Stayed 1 night in Nov 2023
Response from Rachel on 13 Nov,2023
Thank you for returning when your travels bring you our way, and for the great review and feedback! We have really worked to improve and upgrade everything from landscaping, breakfast offerings, staff, and guestrooms. I shared your review with the housekeeping team, and there were big smiles all around. It really made their day to see that what they work so hard to do is noticed and appreciated. We look forward to welcoming you back again the next time your adventures bring you back our way.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Daniel T on 11 Nov,2023
Thanks for the 10 Patricia. Come back and see us again soon.

8/10 Good

Richard

Liked: Staff & service, room comfort
moldy bathtub
The bathtub and enclosure had mold in the seems
Stayed 1 night in Oct 2023
Response from Rachel on 2 Nov,2023
We appreciate that you took the time to share your feedback. We're glad you had a pleasant stay with us despite our cleanliness not exceeding your expectations. We've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.

8/10 Good

Edward

Stayed 1 night in Nov 2023
Response from Daniel T on 22 Nov,2023
Thank you so much for taking the time to leave us a positive review, we greatly appreciate it. Safe travels on your next journey!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet
Front desk was very nice, and the breakfast gal was very sweet and helped me and everyone with a smile. Sandy blonde curly hair in a bun. :)
Stayed 1 night in Oct 2023
Response from Daniel T on 27 Oct,2023
Thank you for the fantastic rating, Patrick. Shout out to Annette! We're delighted to hear you enjoyed your stay with us! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again for taking the time to share your review.

10/10 Excellent

Sheila

Stayed 1 night in Oct 2023
Response from Daniel T on 27 Oct,2023
Thanks for the 10 Sheila. Come back and see us again soon.