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I liked the ease of checking in and the convenience to my business in the area.
Next time I will make sure I reserve a room with a desk.
Brian
Stayed 2 nights in Mar 2024
8/10 Good
John
19 Mar,2024
Liked: Property conditions & facilities
Disliked: Staff & service
I was. Put in a room that was in the elevator lobby thinking it would be ok as it has been used as a room before. It should not be used traffic up and down started at 11 pm and continued until 1am. Room was very unsatisfactory. I told the clerk at my 5 am departure he questioned why I didn’t ask to change rooms. Surely they know.
It had high scores and close to the location I wanted to visit. It was not the most luxurious hotel but fair, they had a huge external renovation in Mid Nov.
Excellent Breakfast included in the price. The area is industrial, need to walk 2 miles. I would stay there again.
We needed special accommodations with handicapped access. Staff went above and beyond to make our stay a great experience. The property was clean and well maintained.
This is my choice of hotel in Boston/Billerica area whether business or travel. Last time I was there, they were in the process of remodeling the lobby. Very nice and clean.
We liked the front desk staff--friendly and efficient with check-in. Much better-than-average breakfast menu. Easy parking. Room large and clean; good shower. Can't think of anything I didn't like.
Room was nice, great continental breakfast. Could hear every step taken from people in the room above me.
Lauren
Stayed 2 nights in Oct 2023
8/10 Good
Brenda Walgren, Higginsvillem
22 Oct,2023
Area very nice, easy access to where I was going. Staff not friendly , did not stock room for 3 people (which was clearly on reservations) rude when we asked for supplies, towels pillow, blanket, and toilet paper. Oh and spoons!
Check-in was a breeze! Front Staff were great. But this was the noisiest hotel I have ever stayed in (inside). You can hear everything above, beside and outside of the room. Walls and floors were creaking while people are walking in the rooms above! Stay in the highest floor, if possible. Very clean though.
Typical Hampton Inn. Large room with a king size bed and a sofa bed in the living room area. Lots of electrical outlets, nice bathroom, kitchenette area with a coffee make and a refrigerator. Very good breakfast. Set back from the street, so quiet at night.
Very nice hotel with friendly staff. Only "complaints" are that they could have better pillows (I'm a fan of Holiday Inn and Choice Hotels pillows), and the noise you can hear between rooms was somewhat surprising for a newer hotel. Overall a great value and I will happily stay there again on my next trip to the area.