Restaurant

Reviews of Banyu Biru Villa

4 out of 5
Banyu Biru Villa
Jalan Panglima Pantar, Lagoi, Bintan, Bintan Island

Reviews

8.6

Excellent

Rating 10 - Excellent. 8 out of 24 reviews" "
Rating 8 - Good. 13 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Alice

Liked: Staff & service
Stayed 2 nights in Jul 2023

6/10 Okay

Heather

Travelled with family
Disliked: Staff & service, room comfort
Stayed 3 nights in Dec 2022
Response from Sandi on 3 Feb,2023
Dear Traveler. Thank you for your review and for choosing our hotel.We are looking forward to having you again as a guest in our hotel.

10/10 Excellent

?

Response from Sandi on 10 Mar,2023
Dear Traveller,Thank you

8/10 Good

Stephanie Wai Ling

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Villa was nice and clean. Staff were nice and friendly.
Stayed 2 nights in Oct 2022
Response from Sandi on 10 Mar,2023
Dear Ms. Stephanie,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is good value for money and staff are very friendly.
Stayed 6 nights in Dec 2019
Response from Public Relations Manager, Nirwana Gardens on 9 Jan,2020
Dear Guest, thank you for staying at Nirwana Gardens, it was our pleasure to have you with us. We are glad that your brief stay with us was comfortable and that you were happy with our service. See you again soon and as always, we remain at your service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Public Relations Manager, Nirwana Gardens on 9 Jan,2020
Dear Guest, thank you for the great rating! On behalf of all the staff of Nirwana Gardens, we wish to thank you for your review and for selecting our resort. See you again soon.

8/10 Good

Che-Wei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for family
Great place for relax and leisure time.
Stayed 1 night in Dec 2019
Response from Public Relations Manager, Nirwana Gardens on 9 Jan,2020
Dear Che-Wai, we truly appreciate the excellent rating you have awarded us and hope to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Public Relations Manager, Nirwana Gardens on 30 Aug,2019
Dear Guest, we truly appreciate the excellent rating you have awarded us and hope to welcome you back soon!

10/10 Excellent

Crystal, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosy & pleasant staying here. But the in-house activities & restaurant prices are slightly more expensive than Singapore.
Stayed 1 night in Jun 2019
Response from Public Relations Manager, Nirwana Gardens on 26 Jun,2019
Dear Crystal, we are happy to learn that you enjoyed your stay with us. Be sure that your feedback is really appreciated and motivate us to keep delivering the level of service and choices that our Guests are used to. We look forward to hosting you once again when your travel brings you back to Bintan.

8/10 Good

Verified traveller

Liked: Staff & service
A nice and spacious house with clean rooms, but due to its location right in a garden, there were beetles and moths and even two cockroaches. We kept the windows and door closed all the time, but bugs still manage to enter. Wifi was way too weak to download movies or load videos, but whatsapp and normal surfing is okay. TV is big with a number of channels. Heater is not too good; water isn’t always warm. Staff were helpful and courteous and provided whatever they could.
Stayed 2 nights in Dec 2018
Response from Public Relations Manager, Nirwana Gardens on 18 Dec,2018
Dear Guest, thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sorry to hear that there were some aspects that fell below your expectations of what could have been a more memorable experience with us. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. We hope for another opportunity to deliver a better experience to you in the near future.

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with a lot of extra expenses
Had a great time with the extended family. It was disappointing that you have to pay for all the extras - like the kids club where most resorts include all of these. Apart from that everything was great and the resort was vert wuiet.
Stayed 2 nights in Oct 2018
Response from Public Relations Manager, Nirwana Gardens on 11 Nov,2018
Dear Nicola, thank you for choosing to stay at Nirwana Gardens while vacationing in Bintan. We are glad you enjoyed your stay with your family. We have taken note of your feedback on not being an all-inclusive resort and will share it with the management to continuously improve. It was our pleasure to have you with us and we look forward to welcoming you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly, the place is calm and relaxing. Night time dark like in real woods
Stayed 2 nights in Oct 2018
Response from Public Relations Manager, Nirwana on 17 Oct,2018
Dear Guest, thank you for choosing to stay at Nirwana Gardens while vacationing in Bintan. We will share your lovely comments with our team, and we are sure that this will serve as an encouragement to the staffs as we strive to continuously improve the quality of our services and to do even better for our guests. On behalf of all the staff of Nirwana Gardens, it was a pleasure to have you with us and we look forward to welcoming you back.

8/10 Good

Verified traveller

Good place for family and short trip. Villa is well equipped for those with kids and need some light cooking.
Stayed 2 nights in Sep 2018
Response from Public Relations Manager, Nirwana Gardens on 14 Sept,2018
Dear Guest, thank you for taking the time to share your experience. We are pleased to receive your kind review and to know that you spent an enjoyable holiday with us. See you again soon and as always, we remain at your service.

10/10 Excellent

Arvinraju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxation and family vacation place
We stayed 3 days and 2 nights with my family of 4, my parents and our helper. It was one the the most comfortable and best villas I have stayed in. The villa was situated in lush green environment overseaing a nice lotus pond. There were 2 pools which was great to have a swim in whenever we wanted. The pool was open by the time we we were up and closed by 7pm. My family had a great time in the pool. Whenever we needed assistance to go to the Nirwana resort hotel, the staff was as always available to send a buggy down to pick us up. The villa was very clean, well renovated and well maintained. Everyone there were always very friendly and pleasant. There weren’t very much vegetarian food options other than spice restaurant. There is a lot of room for improvement for the in-house food options. Buffet breakfast was excellent. More Indonesian cuisines could have been included. The mini zoo wasn’t much fun. They just had a few rabbits and a few birds. The Bowling alley needs to be maintained better. The elephant ride was great. The beaches were nice but sadly there were a lot of black tar on the beaches. Removing them from the feet and the foot wear was a daughting task. Overall the villa was good for family relaxation but just that the food and other activities were a bit overpriced. I wish to thank the staff and management for making our stay wonderful. I wish they could continue the level of services and the cleanliness of the resort.
Stayed 2 nights in Mar 2018
Response from Public Relations Manager at Nirwana Gardens on 22 Mar,2018
Dear Arvinraju, it is an honour to read that your time with us was memorable thanks to the quality of service and attention of our team members. We appreciate your positive feedback on the villa, surroundings and facilities. Your kind words are encouraging and we are pleased to be of service. We would also like to take this opportunity to inform that the Mini Zoo protected animals are officially relocated to Safari Lodge Lagoi. A lot of the animals including the Cassowary, Eagle, Crocodiles, Slow Loris, Peacock and some of the Pythons have been successfully relocated. We are currently making plans for planting in that area and will soon be renamed. Sorry, you couldn't enjoy the beach thoroughly due to the pollution. We know how this can interrupt the vacation fun and the frustration falls on our resort too. We have to feedback this to the relevant authorities and hope that it won’t affect the resort for long as we work hard on promoting our lovely beach. We have extended more manpower to clean the beach, also we will take a look at the cleaning schedule from the dates of your stay and see what we missed as we strive to get better every day and we appreciate your feedback. We hope to invite you and your family back in the near future for another vacation. Cheer!

8/10 Good

RJ, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice place for a family vacation. We loved our stay at villa. Beach is nearby, friendly staff, overall a good place. Will go again.
Response from Public Relations Manager at Nirwana Gardens on 17 Apr,2017
Dear RJ, We are pleased to know that your time with us was enjoyable and that our staffs’ services have been able to make you feel very welcome. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your great review and for selecting our resort. We eagerly look forward to having you with us again.

6/10 Okay

Jameson

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The place was quite clean and spacious. However the english proficiency of the staffs are quite low. Buggy service was a bit slow. Was disappointing to have only 1 shower room for such a big place. Aircon should be installed in the living room as that is the usual gathering place for all.
Response from General Manager on 21 Nov,2016
Dear guest, thank you for taking the time to tell us about your experience. We will share your feedback with the management for their attention, and rest assured that we will continually strive to improve the quality of our offerings and service touch points to serve you better. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your past stay with us and we eagerly look forward to having you with us again.

8/10 Good

Peiyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway
Resort is a bit old, but service was good. Everything is priced according to Singapore standards, even alcohol, so don't expect it to be cheap.

8/10 Good

wonjong, Singapore

Liked: Staff & service
Disliked: Room comfort
Need to change either of bed or air con position. Ceiling is too low so air con is too much close to face. Ohere are OK.

8/10 Good

Alvin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying with the family.
Friendly staffs. even took the extra mile to bring us to our villa through the buggy even-though the buggy is for arriving and departing guests. The villa is a little bit dated but the place is clean and the surrounding is beautiful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Public Relations Manager, Nirwana Gardens on 8 Oct,2019
Dear Guest, we truly appreciate the excellent rating you have awarded us and hope to welcome you back soon!

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適
ヴィラは外観は年季が入っていたが内装は新しく水周りも綺麗だった。1階はリビングダイニングとキッチン。2階は2ベッドルームで十分な広さがあり快適だった。 目の前の海はタールとクラゲに注意の看板があったが訪れた日は問題なかった。 食事は美味しかった。 このヴィラはニルワナの敷地内にありボーリング場などを利用することが出来た。
Stayed 1 night in Apr 2019
Response from Public Relations Manager, Nirwana Gardens on 28 May,2019
Dear Yuki, thank you for this lovely review. We are happy to know you enjoyed the room and other aspects of the villa. It is a pleasure to know the food and facilities were to your satisfaction. We look forward to welcoming you back to your home away from home soon.

8/10 Good

mimi

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Aug 2018
Response from Public Relations Manager, Nirwana Gardens on 24 Aug,2018
Dear Mimi, thank you for your kind ratings and for selecting our resort. It was our pleasure to have you with us and we look forward to welcoming you back.

8/10 Good

kaz-kis, 日本

Liked: Cleanliness, staff & service, room comfort
ビーチとプールに囲まれたビラ
海ではシュノーケリングや、バナナボートあり、プールもホテルとビラ用の2箇所。敷地内ではミニ動物園や象にも乗れます。この象ライドも10分だけど直に背中に座るので乗ってる感抜群で家族で楽しめます。
Response from Public Relations Manager at Nirwana Gardens on 26 Sept,2016
Dear Kaz-kis, Thank you for taking the time to share your wonderful experience. We are pleased to receive your kind review and to know that you spent an enjoyable holiday with us. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your great review and for selecting our resort. We can’t wait to have you back for yet another enjoyable stay and we hope you give us the pleasure to host you all again in the near future at Nirwana Gardens.

8/10 Good

Verified traveller

Liked: Staff & service