Ratings based on 79 verified reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 15 Aug, 2019
Hotel is new and relatively clean. Beach is awesome and sand is fine.
However communication of Hotel staffs should be improved.
For eg we made enquiry on shuttle bus to lagoi bay and one of the staff mentioned the timing to us and that we should gather at Angsana lobby without advising that reservation was required. When we reached Angsana lobby, the hotel staff seemed frustrated with this miscommunication and we had to pay for our own transport out.
On another occasion during prior to checkout, we wanted to ask for late checkout for two out of six rooms booked because our ferry timing was actually 530pm. However the staff only allowed for one late checkout after our persistent request, stating that there were prebookings which I could totally understand. But the feeling was that the staff did not go the extra mile to make us feel valued.
Overall I felt that service standard should be further improved even though staffs are generally friendly.
by a verified traveller
Posted 14 Aug, 2019
Apartment style. Good for families. Sister property of Angsana and Banyan Tree so lot of food options + access to amenities.
by a verified traveller from NZ
Posted 9 Aug, 2019
Staff just the best. Very clean. Food and drinks expensive. Great beach.
Comment from Hotel Management
12 Aug, 2019 by Alpha, Hotel Management
Hey Greg,
Super cool you loved your Cassia experience and our own point service!
Your comments on Eat and Drink price have been discussed with our team for improvements – I am sure we can do better and you will notice on your next visit!
Come and hang with us again soon! Be cool with Cassia!
Live, Laugh, Love your way,
Alpha Eldiansyah
General Manager
by a verified traveller
Posted 5 Aug, 2019
Everything was too good i.e transport, amenities, people, location.
Just one concern, the drinking water provided was very less and should be provided on per day basis i.e. if I stay 1 day i.e. from 12th to 13th so it should be counted as 2 days and not as per check-in dates or else provide 1-liter water per person not small bottles.
Anyways that's a suggestion and we can buy, its not big amount but just raised the concern.
Comment from Hotel Management
12 Aug, 2019 by Alpha, Hotel Management
Hey Traveler,
Super excited to read that you enjoyed your Cassia experience and all the fun that can be had around the resort! Your concern on drinking water is noted and will check the possibilities.
Come and hang with us again soon! Be cool with Cassia!
Live, Laugh, Love your way,
Alpha Eldiansyah
General Manager
by a verified traveller
Posted 5 Aug, 2019
Super attentive and helpful front of house staff.
They went the extra mile ensuring that we had a great stay
Comment from Hotel Management
12 Aug, 2019 by Alpha, Hotel Management
Hey Traveler,
So excited to read that you loved your Cassia experience, the service from our Cassia friends and your upgraded suite!
Can’t wait to welcome you home again soon! Be cool with Cassia!
Live, Laugh, Love your way,
Alpha Eldiansyah
General Manager
by a verified traveller from singapore
Posted 4 Aug, 2019
probably the most modern designed resort in the whole bintan. probably also the only resort with loft apartments.
Comment from Hotel Management
12 Aug, 2019 by Alpha, Hotel Management
Hey bestofsingapore,
Super cool to know you enjoyed your Cassia experience, our design, breakfast and location within the resort! Come back and hang with us again soon! Be cool with Cassia!
Live, Laugh, Love your way,
Alpha Eldiansyah
General Manager
by a verified traveller
Posted 21 Jul, 2019
Good location
Staff also very good
Little bit expensive
Comment from Hotel Management
30 Jul, 2019 by Alpha, Hotel Management
Hey Traveler,
Super cool to know you enjoyed your Cassia experience, despite the price. Hope when you are heading to Bintan again, we will see you back at Cassia! Be cool with Cassia!
Live, Laugh, Love your way,
Alpha Eldiansyah
General Manager
by a verified traveller from Singapore
Posted 24 Jun, 2019
This hotel seems relatively new, therefore everything is new and clean.
Very cosy 2 bedroom ocean view apartment with a fully equipped kitchen.
You can choose to cook yourself or eat at their restaurants. Food is very tasty but abit overpriced.
by a verified traveller
Posted 17 Jun, 2019
The place is good for relax!
Bt can be more flexible,i ask for water need to charge since i got mine for the day than in that case ask for next day water since im checking next day am told not flexible!!
Than another staff say will to my room bt never comes!
When check in staff gave wrong info am asked to wait for shuttle coming at 11am ,after packing when to check out another staff say no shuttle coming at 12pm we have to go bk to the room to wait again, my son shld another swim before that
by a verified traveller
Posted 28 May, 2019
