4/10 Poor
YW, Toronto, Ontario
1 Sept,2015
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommend
We stayed two nights in the hotel, first in a hotel room and second in the cottage. The hotel room is clean and the bed and washroom are like new. However, that night got cold and there was no heat from the heater and the room didn't have extra blanket for us. The TV is very old with limited channels. The cottage is below standard. Curtains are dirty and windows are dusty. The sofa bed has a smell and the mattress is so thin that you are literally lying on the springs. The bed sheets you can tell have been used for years. For both hotel room and cottage, the Wi-Fi was so weak that we could not even load simple web-sites to find restaurants and check weather. In the check-out morning we decided to leave as soon as we were ready and spent the extra hours before our flight somewhere else, instead of in the cottage which is supposed to be for family time. We will choose another hotel next time we visit that area.