Property grounds
Check availability

Reviews of Nova Highlands Hotel

3 out of 5
Nova Highlands Hotel
The Square, Jalan Aranda Nova, Brinchang, Pahang

Reviews

7.0

Good

Rating 10 - Excellent. 66 out of 331 reviews" "
Rating 8 - Good. 119 out of 331 reviews" "
Rating 6 - Okay. 67 out of 331 reviews" "
Rating 4 - Poor. 49 out of 331 reviews" "
Rating 2 - Terrible. 30 out of 331 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad sharill affindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Terbaik untuk 6 org. Gumah 3 bilik 2 bilik air.
Stayed 2 nights in Feb 2024

4/10 Poor

Yong Wei

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is
Stayed 2 nights in Dec 2023

8/10 Good

DASON

Travelled with group
Liked: Cleanliness, staff & service, amenities
There’s smelly on the corridor and the parking is annoying because of every distance to redeem the parking. Overall everything is fine. Thank you
Stayed 2 nights in Sep 2023

8/10 Good

Man Ling

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Bit old building, not enough ventilation
Check in and the room is located in different building Free parking but you have to walk back to main building Room is okay but air is not enough ventilation as they only have one fan in living area, inside room would be bit hot overnight
Stayed 1 night in Jul 2023

8/10 Good

Elfie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and walking distance to food stall and restaurant.
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Well kept interior. Very bad maintenance exterior
Upon arrival u will feel it’s an abandoned building. No maintenance on exterior and common area. Only inside the unit is nice and clean. Hollow vibes when walking down the floor to find our units. The top floor is only for viewing or smoking corners. Nice view since it’s at the peak. Good place for big group gathering. Not recommended for family with young kids
Stayed 1 night in Jun 2023

10/10 Excellent

Tet Vui

Stayed 1 night in May 2022

4/10 Poor

SENG CHIN

Stayed 1 night in May 2022

6/10 Okay

In Chen

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Room card was deactivated too early at 11:35am causing inconveniences.
Stayed 1 night in Apr 2022

6/10 Okay

Lee Ying

Stayed 2 nights in Apr 2022

10/10 Excellent

Aimy

Stayed 1 night in Mar 2022
Response from Nova Highlands Hotel on 12 Apr,2022
Dear Valued Customer, Warmest regards from Nova Highlands Hotel! First and foremost, thank you for sharing this review with us. We are truly heartened that you had an overall positive experience in our hotel and had a good time during your stay with us. Last but not least, thank you and we certainly looking forward to welcome you back to Nova Highlands Hotel in near future. Sincerely, The Management

6/10 Okay

Aishah

Stayed 2 nights in Feb 2022
Response from Nova Highlands Hotel on 12 Apr,2022
"Dear Valued Customer Please accept our sincere apologies to learn that we failed to provide the level of service you expected during your last stay. However, we will try to improve with the respective department concerned and necessary action have been taken. We hope you would accord us another opportunity to welcome you and serve you better on your future visit. Sincerely, The Management

6/10 Okay

Verified traveller

Travelled with partner
Room was spacious and the view is good facing some parts of the mountain. However, the building, room and furnishings feels a bit tired and old. The toilet floor has a slimy feel to it when wet.
Stayed 1 night in Dec 2020

2/10 Terrible

nazim

Travelled with family
Disliked: Cleanliness, room comfort
check in late..promise 3pm..i get my room at 6pm++....room so smelly..no towel no mineral water...spoil my family holiday..never consent about covid 19 issue..
Stayed 1 night in Jun 2020

4/10 Poor

lisa

Disliked: Staff & service
Stayed 3 nights in Mar 2020

6/10 Okay

Teoh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Lydia, Singapore

Travelled with group
Liked: Cleanliness
Large and spacious, but furniture was a little dated.
Stayed 2 nights in Dec 2019
Response from Business Development Manager on 14 Jan,2020
Dear Lydia, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is superb, with rose park and bee farm just next to this hotel. Hotel staff very helpful, i loss my charger in the restaurant the staff help to search it and returns back to me.
Stayed 2 nights in Dec 2019
Response from Manager on 7 Jan,2020
Dear Guest, Thank you choosing our hotel, and glad you have a lovely stay with us. Looking forward to welcome you again to stay with us.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Fleas on pillow
Fleas on pillow
Stayed 1 night in Dec 2019
Response from Manager on 7 Jan,2020
Dear Guest, Thank you for your feedback, and will take serious action on the matter.

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2019
Response from business Development Manager on 14 Jan,2020
Thank you for your review, Glad that you are happy staying with us.

4/10 Poor

Ahmad Fathil

Stayed 1 night in Dec 2019

6/10 Okay

YONG BOON

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hot Water tap not working well, bath half way hot water running out.
Stayed 3 nights in Dec 2019
Response from Manager on 7 Jan,2020
Dear Guest, Our hot water required to switch on the button 15 minutes earlier before taking shower.

4/10 Poor

Tan

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The shopping mall was OK. The hallway to room quite dirty. The room smell strong on urine. Even the rooms blanket.
Stayed 1 night in Dec 2019
Response from Manager on 7 Jan,2020
Thank you for your feedback as i very important for us, serious action will be taken on the matters.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Include breakfast
Stayed 1 night in Dec 2019
Response from Business Development Manager on 14 Jan,2020
Dear Guest, Thank you for your review, as we are happy that you are choosing us for your trip.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Business Development Manager on 14 Jan,2020
Dear Guest, Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access
Stayed 1 night in Dec 2019
Response from Business Development Manager on 14 Jan,2020
Dear Guest, Thank you for your reviews.

6/10 Okay

Verified traveller

Travelled with family
Ok. N all everything ok
Stayed 2 nights in Dec 2019
Response from Business Development Manager on 14 Jan,2020
Dear Guest, Thank you for review, and thanks you for choosing us for your trips.

6/10 Okay

Kim

Travelled with family
Liked: Staff & service
Lacking of housekeeping alertness due to peak season during school holidays & weekend (towels, toiletries, cups). We couldn't enjoy the free wifi services due to different hp devices. Poor management alertness - withdrawal of 4 breakfast coupons. We had been given free upgrade from 2BR suite to 3BR apartment due to overbooked of 2BR suite & we thought of upgrading then we were given 4 breakfast coupons. Disappointedly, later the management noticed that it was their mistake of giving out the breakfast coupons & they called for refunding. We were actually quite disappointed & returned the coupons. Because of this, we had a nice & delicious Indian breakfast @ tanah rata.
Stayed 1 night in Dec 2019
Response from Manager on 7 Jan,2020
Thank you for your feedback as i very important for us, serious action will be taken on the matters.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I was renting the Two Bedroom Suite (with Mountain view) Positive feedback: ~ Good & polite shutter bus service ~ Convenient, shopping mall just below, after 10pm, you still can get food from 7-eleven or some stall next to the building. Negative feedback: ~ Furniture is old. ~ Floor was dusty. ~ Balcony was terrible dirty. ~ Toilet bowl with someone's pees unflashed. ~ Bed headboard was dirty and a lot of black spot. ~ Advertised as mountain view, but end up facing another building. ~ Renovation whole day until 1030pm. ~ Only 1 bathroom but advertised as 2 bathrooms. ~ In-house phone, trying to reach reception whole day but no one pick up. Not sure it is broken or no one picking up. ~ TV remote was broken or no battery? ~ Dining area without dining table & chairs ~ Ceiling fan, only in living area. ~ Reception was located in another building and no clear direction to it. ~ Noisy during night as too close to road, you can hear the sound from traffic clearly during midnight. ~ Corridor was dirty and a lot of rooms along the corridor was open / under renovation.
Stayed 1 night in Dec 2019
Response from Business Development Manager on 14 Jan,2020
Dear Guest, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
No tea spoon, water pressure low, toilet tap lose, toilet bowl water refill can't stop and caused very noisy, hair dryer spoilt, TV no 8TV channel, coffee pack not nice
Stayed 1 night in Nov 2019
Response from Business Development Manager on 14 Jan,2020
Dear Guest, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great hotel for families
Stayed 1 night in Dec 2019
Response from Revenue Manager on 17 Jan,2020
Thank you for your review, looking forward to welcoming you again to stay with us.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
room the best
Stayed 1 night in Dec 2019
Response from Revenue Manager on 17 Jan,2020
Thank you for your review, Looking forward for welcoming you again in future.

10/10 Excellent

Ijaz, Shah Alam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to most places, plenty of food outlets, convenient stores and suitable for families with small kids.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
Location easygoing
Stayed 1 night in Dec 2019

4/10 Poor

Sarwar, KL

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Customer Service is too poor. Front desk never pickup the call when required. Breakfast is really disappointing. Furniture was not cleaned properly. I was able to check in around 4pm after 1.5 hour of wait because room was not ready. Only good thing I’ve found is its surrounded by some of the park (Butterfly park, Strawbery park, O&R garden etc.) in walking distance, couple of food option nearby and kids activity as well.
Stayed 1 night in Dec 2019
Response from Manager on 7 Jan,2020
Thank you for your feedback as i very important for us, serious action will be taken on the matters.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
the enviroment
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The food was good. Room was average. The most disappointing thing about this hotel is no way of communicating with the front desk. No one will pickup the call. I have to go all way down to another building to ask for anything. During 3 days of my stay, not a single time they cleaned the room. Cleaning staff doesn't know English and won't obey you when you request for cleaning. Reception staff was saying they have less staff hence unable to manage. I won't recommend this hotel to anyone.
Stayed 3 nights in Nov 2019
Response from Business Development Manager on 14 Jan,2020
Dear Guest, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

8/10 Good

Rezeanty, Singapore

Travelled with partner
Liked: Staff & service, amenities
I booked the Queen room hotel for 2 nights. Location was good as alot of shops nearby plus it's situated in the same building with a small mall. Lots of local food stalls around. Nearer to the peak of Mount Brinchang with about 30 mins drive up. Sure the rooms need some renovations and repair works but still livable. Enjoyed the cold fogs in the morning and night at the balcony. Receptionists are friendly, helpful and accomodating. Overall, I enjoyed my stay.
Stayed 2 nights in Nov 2019
Response from Business Development Manager on 14 Jan,2020
Dear Rezeanty, It is with great concern and regret we received your comment outlining the problem you had with our service. First and foremost, on behalf of Nova Highlands Hotel, we would like to sincerely apologize for your inconvenience by not exceeding your expectations. We accept full responsibility and assure that we are taking the necessary steps to prevent it from repeating in the future. We thank you for bringing this matter to our attention and we always strive to provide the best service to all our valued guests. We treasure all our customers’ comments in order for us to elevate further, please feel free to continue to provide feedback about our services. Thank you.

8/10 Good

NUR IZZATI

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Hotel Manager on 20 Nov,2019
Thank you for your review, as your review is important for our improvement.

2/10 Terrible

Mohd suhairi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Condition hotel very bad, not clean and not ready when we check in..
Stayed 1 night in Oct 2019
Response from Lawrence on 29 Oct,2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know as your feedback is important to us.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are unique
Stayed 3 nights in Sep 2019
Response from Lawrence on 29 Oct,2019
Thank you for your review, as your review is important for our improvement.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Nurul Ain on 30 Oct,2019
Thank You for choosing Nova Highlands Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
worth for money stay there
Stayed 1 night in Sep 2019
Response from Lawrence on 29 Oct,2019
Thank you for your review, as your review is important for our improvement.

4/10 Poor

Verified traveller

Stayed 2 nights in Sep 2019
Response from Nurul Ain on 30 Oct,2019
Thank You for choosing Nova Highlands Hotel.