Avenida Corrientes 1334, Buenos Aires, Capital Federal
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Helpful staffs.
Prime area. Just that there were a few drunks sleeping on the streets.
Transportation could be delayed due to traffic.
The room had a semi-broken shower head. Causing water to spray up the shower ceiling. By the time I left, the ceiling was not in a good shape anymore.
Cleanliness of the dining area could use a real improvement during busy time.
Kingson
Stayed 3 nights in Oct 2023
Response from Emilio Battiti, Jefe de Recepcion y Reservas on 19 Oct,2023
Dear Kingson,Thank you for taking the time to tell us about your experience at the Novotel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
Response from Emilio Battiti, Jefe de Recepcion y Reservas on 19 Oct,2023
Estimada Alicia,Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Buenos Aires. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.
Response from Emilio Battiti, Jefe de Recepcion y Reservas on 11 Oct,2023
Exmo Senhor (a) Garcia,Agradecemos os seus comentários no seguimento da sua estada no Novotel Buenos Aires.Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível.Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.
Response from Emilio Battiti, Jefe de Recepcion y Reservas on 5 Oct,2023
Estimada Carina,Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Buenos Aires. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.
Estimada huésped,Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Buenos Aires. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.Emilio BattitiFront desk ManagerSite Novotel Buenos Aires & Ibis Obelisco
Response from Ibis Buenos Aires Obelisco on 13 Mar,2023
Estimado Sr. Emilio,Le agradecemos enormemente sus comentarios en relación a su estancia en Ibis Buenos Aires Obelisco. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.Emilio Battiti
We very much appreciate your comments regarding your stay at the Novotel Buenos Aires.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Excellent service. Could improve a little in room cleaning.
Gerardo
Stayed 8 nights in Mar 2022
Response from Yanina Teplisky on 12 May,2022
We very much appreciate your comments regarding your stay at the Novotel
will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Yanina E. Teplisky
Front desk Manager
Site Novotel Buenos Aires & Ibis Obelisco
It’s hard to find a hotel with mattresses in good condition that won’t sink. I appreciate the customer service too. The room is modern and a pleasure to be in.
Hotel is very nice, service is excellent. Front desk staff very helpful, went above and beyond to help us with shuttles and taxis. Location is very convenient in the theater district. Hotel is very clean and comfortable. We love Argentina and would stay at this hotel again.
Donald
Stayed 3 nights in Jan 2020
Response from Eva on 14 Jul,2020
Dear Guest,
Thank you for share your experience.
We will take your comments to improve our service.
We wait you very soon,
Best Regards,
6/10 Okay
Marcelo, USA
Travelled with family
5 Jan,2020
Disliked: Staff & service, amenities
Nothing to declare. Pool and bar service are terrible. Room needs maintenance.
Marcelo
Stayed 4 nights in Dec 2019
Response from eva on 14 Jul,2020
Dear Guest,
Thank you for share your experience.
We will take your comments to improve our service.
We wait you very soon,
Best Regards,
Buena localización y excelente servicio al cliente. Cama super cómoda. Pueden mejorar en la limpieza en el área del baño.
M
Stayed 6 nights in Dec 2019
Response from Eva on 14 Jul,2020
Dear Guest,
Thank you for share your experience.
We will take your comments to improve our service.
We wait you very soon,
Best Regards,
8/10 Good
Tony
9 Dec,2019
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall great location for walking around at night on weekends.it's close to Puerto Madero,B line on subway.Hotel has good security plenty of staff at lobby. The front entrance of hotel is pretty dirty lots of wrappers,papers,average garbage all around hotel entrance.
I loved the location because it is closed to the Subte(metro), bus lines and in the heart of the theater district, great restaurant, and bookstores(many of them). The hotel was awesome!!! Did I mention the breakfast buffet?
The location and hotel overall is excellent. However the phone number registered as front desk in the rooms is incorrect and after calling w/o answer for 10 minutes we decided to get dressed and go down to the lobby for a simple question. I suggested changing the flyer that's in the room with the incorrect information and the staff told me that the number was changed long time ago but they never updated the flyers for the rooms.
Dear Guest
Good morning, thank you to share your experience with us.
Thank you for your comments!! We hope that you had a good experience,
We wait you very soon!
Best Regards,
Evangelina Fontana
Excellent Customer Services, staff friendly and close to everything
Andrea
Stayed 1 night in Apr 2019
Response from Evangelina Fontana on 3 May,2019
Dear Andrea
Good morning, thank you to share your experience with us.
Thank you for your comments!! We hope that you had a good experience,
We wait you very soon!
Best Regards,
Evangelina Fontana
Very central. Courteous and helpful staff. Nice pool mostly shaded but good place to relax after long walks!
Richard
Stayed 3 nights in Mar 2019
Response from Evangelina Fontana on 3 May,2019
Dear Richard
Good morning, thank you to share your experience with us.
Thank you for your comments!! We hope that you had a good experience,
We wait you very soon!
Best Regards,
Evangelina Fontana
Excellent area for shopping and restaurants. Many tour groups pick up from this hotel as well. Staff was very accommodating when local transportation was needed. Will set up cash/credit card taxis. Nice restaurant inside the hotel and bar. Rooms nice, clean and adequate space. Would definitely recommend!
Demetris
Stayed 2 nights in Feb 2019
Response from Evangelina Fontana on 3 May,2019
Dear Demetris,
Good morning, thank you to share your experience with us.
Thank you for your comments!! We hope that you had a good experience,
We wait you very soon!
Best Regards,
Evangelina Fontana
4/10 Poor
Verified traveller
Travelled with family
26 Feb,2019
Liked: Cleanliness
Disliked: Staff & service
Rooms are not as described on Expedia, they are very small with bad view.
Verified traveller
Stayed 1 night in Feb 2019
Response from Evangelina Fontana on 3 May,2019
Dear Guest,
Good morning, thank you to share your experience wiht us.
We regret not living up to your expectations,
We will take your comments to improve our infrastructure,
Best Regards,
Evangelina Fontana
An overnight stop before a trip up to the Iguazu Falls, lots of experiences in this area of BA🇦🇷
Trevor-Sandy
Stayed 1 night in Feb 2019
Response from Evangelina Fontana on 3 May,2019
Dear Trevor
Good morning, thank you to share your experience with us.
Thank you for your comments!! We hope that you had a good experience,
We wait you very soon!
Best Regards,
Evangelina Fontana
Great location. Wonderful staff. We were treated very well.
Verified traveller
Stayed 3 nights in Feb 2019
Response from Evangelina Fontana on 3 May,2019
Dear Guest
Good morning, thank you to share your experience with us.
Thank you for your comments!! We hope that you had a good experience,
We wait you very soon!
Best Regards,
Evangelina Fontana
Good location near the obelisk.
Nearby public works were a problem but also a necessity.
Verified traveller
Stayed 1 night in Feb 2019
Response from Evangelina Fontana on 3 May,2019
Dear Guest
Good morning, thank you to share your experience with us.
Thank you for your comments!! We hope that you had a good experience,
We wait you very soon!
Best Regards,
Evangelina Fontana
6/10 Okay
Verified traveller
22 Jan,2019
Disliked: Property conditions & facilities
Good location but many homeless stay in this area. Room is old but close to all attractions
Verified traveller
Stayed 2 nights in Jan 2019
Response from Evangelina Fontana on 3 May,2019
Dear Guest,
Good morning, thank you to share your experience with us.
We will take your comments to improve our service and our infraestructure.
Thank you again, and we hope that you had a good stay.
Best Regards,
Evangelina Fontana
I stayed in Buenos Aires only for one night. Hotel location was great, very close to the historial part of town. The staff at the hotel were very friendly and courteous. Room was Small. I will Recommended
Sandra
Stayed 1 night in Jan 2019
Response from Evangelina Fontana on 3 May,2019
Dear Sandra
Good morning, thank you to share your experience with us.
Thank you for your comments!! We hope that you had a good experience,
We wait you very soon!
Best Regards,
Evangelina Fontana
Dear Raul
Good morning, thank you to share your experience with us.
Thank you for your comments!! We hope that you had a good experience,
We wait you very soon!
Best Regards,
Evangelina Fontana
The location good very central but nowadays they making pedestrian road and the whole area is like construction area generally the whole downtown of Buenos Aires is under construction