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Reviews of Novotel Buenos Aires

4 out of 5
Novotel Buenos Aires
Avenida Corrientes 1334, Buenos Aires, Capital Federal

Reviews

8.6

Excellent

Rating 10 - Excellent. 247 out of 548 reviews" "
Rating 8 - Good. 219 out of 548 reviews" "
Rating 6 - Okay. 60 out of 548 reviews" "
Rating 4 - Poor. 14 out of 548 reviews" "
Rating 2 - Terrible. 8 out of 548 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

HELEN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Novotel sign is not at eye level.
Stayed 3 nights in Feb 2024

6/10 Okay

Amin

Travelled with partner
Liked: Staff & service
Location was perfect. Close to lots of restaurants, and historic sights.
Stayed 4 nights in Feb 2024

8/10 Good

Sara, Weston

Travelled with family
Liked: Cleanliness, amenities
Stayed 6 nights in Dec 2023

8/10 Good

Roderick, Kingston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern appearance and clean look.
Stayed 1 night in Dec 2023

10/10 Excellent

Maria Trinidad

Stayed 4 nights in Oct 2023

8/10 Good

Kingson

Liked: Cleanliness, staff & service
Helpful staffs. Prime area. Just that there were a few drunks sleeping on the streets. Transportation could be delayed due to traffic. The room had a semi-broken shower head. Causing water to spray up the shower ceiling. By the time I left, the ceiling was not in a good shape anymore. Cleanliness of the dining area could use a real improvement during busy time.
Stayed 3 nights in Oct 2023
Response from Emilio Battiti, Jefe de Recepcion y Reservas on 19 Oct,2023
Dear Kingson,Thank you for taking the time to tell us about your experience at the Novotel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Emilio Battiti, Jefe de Recepcion y Reservas on 19 Oct,2023
Estimada Alicia,Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Buenos Aires. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.

10/10 Excellent

Emma M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Emilio Battiti, Jefe de Recepcion y Reservas on 11 Oct,2023
Exmo Senhor (a) Garcia,Agradecemos os seus comentários no seguimento da sua estada no Novotel Buenos Aires.Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível.Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.

6/10 Okay

Carina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Emilio Battiti, Jefe de Recepcion y Reservas on 5 Oct,2023
Estimada Carina,Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Buenos Aires. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.

10/10 Excellent

ANGELINE

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Emilio Battiti on 31 Mar,2023
Estimada huésped,Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Buenos Aires. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.Emilio BattitiFront desk ManagerSite Novotel Buenos Aires & Ibis Obelisco

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Ibis Buenos Aires Obelisco on 13 Mar,2023
Estimado Sr. Emilio,Le agradecemos enormemente sus comentarios en relación a su estancia en Ibis Buenos Aires Obelisco. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.Emilio Battiti

8/10 Good

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located in the 'Avenue that never sleeps', a short walk from the Obelisk. Many restaurants and shops, Carrefour is just nearby.

10/10 Excellent

Kristen

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Manuel

Stayed 1 night in Nov 2022

2/10 Terrible

Martin Andres

Stayed 1 night in Nov 2022

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always clean and Welcoming. Smelling well appointed rooms. Overall excellent
Stayed 2 nights in Sep 2022

6/10 Okay

Miguel

Stayed 2 nights in Jun 2022

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in May 2022
Response from Yanina Teplisky on 7 Jul,2022
We very much appreciate your comments regarding your stay at the Novotel Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Could improve a little in room cleaning.
Stayed 8 nights in Mar 2022
Response from Yanina Teplisky on 12 May,2022
We very much appreciate your comments regarding your stay at the Novotel will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yanina E. Teplisky Front desk Manager Site Novotel Buenos Aires & Ibis Obelisco

8/10 Good

elena

Liked: Staff & service, property conditions & facilities, room comfort
It’s hard to find a hotel with mattresses in good condition that won’t sink. I appreciate the customer service too. The room is modern and a pleasure to be in.
Stayed 3 nights in Jan 2022

8/10 Good

Verified traveller

Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Central location and good breakfast friendly service staff
Stayed 1 night in Mar 2020
Response from eva on 14 Jul,2020
Dear Guest, Thank you for share your experience. We will take your comments to improve our service. We wait you very soon, Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Location
Very convenient location in the centre of Buenos Aires. Many eateries, shops, etc. nearby
Stayed 6 nights in Feb 2020
Response from Eva on 14 Jul,2020
Dear Guest, Thank you for share your experience. We will take your comments to improve our service. We wait you very soon, Best Regards,

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2020
Response from ev on 14 Jul,2020
Dear Guest, Thank you for share your experience. We will take your comments to improve our service. We wait you very soon, Best Regards,

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Buenos Aires
Hotel is very nice, service is excellent. Front desk staff very helpful, went above and beyond to help us with shuttles and taxis. Location is very convenient in the theater district. Hotel is very clean and comfortable. We love Argentina and would stay at this hotel again.
Stayed 3 nights in Jan 2020
Response from Eva on 14 Jul,2020
Dear Guest, Thank you for share your experience. We will take your comments to improve our service. We wait you very soon, Best Regards,

6/10 Okay

Marcelo, USA

Travelled with family
Disliked: Staff & service, amenities
Nothing to declare. Pool and bar service are terrible. Room needs maintenance.
Stayed 4 nights in Dec 2019
Response from eva on 14 Jul,2020
Dear Guest, Thank you for share your experience. We will take your comments to improve our service. We wait you very soon, Best Regards,

8/10 Good

M, Puerto Rico

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Buena localización y excelente servicio al cliente. Cama super cómoda. Pueden mejorar en la limpieza en el área del baño.
Stayed 6 nights in Dec 2019
Response from Eva on 14 Jul,2020
Dear Guest, Thank you for share your experience. We will take your comments to improve our service. We wait you very soon, Best Regards,

8/10 Good

Tony

Liked: Cleanliness, staff & service
Disliked: Amenities
Overall great location for walking around at night on weekends.it's close to Puerto Madero,B line on subway.Hotel has good security plenty of staff at lobby. The front entrance of hotel is pretty dirty lots of wrappers,papers,average garbage all around hotel entrance.
Stayed 8 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe needs a bit refurbishment but it's location is very good and staff are very helpful. Lots of shopping facilities around the hotel.
Stayed 3 nights in Oct 2019

10/10 Excellent

Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Great location, right in the centre of the city. Staff were friendly and helpful. Buffet breakfast was excellent.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located and good value,
Nice hotel, great location, friendly staff, good value.
Stayed 1 night in Oct 2019

10/10 Excellent

Koromaak, Baltimore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location because it is closed to the Subte(metro), bus lines and in the heart of the theater district, great restaurant, and bookstores(many of them). The hotel was awesome!!! Did I mention the breakfast buffet?
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and hotel overall is excellent. However the phone number registered as front desk in the rooms is incorrect and after calling w/o answer for 10 minutes we decided to get dressed and go down to the lobby for a simple question. I suggested changing the flyer that's in the room with the incorrect information and the staff told me that the number was changed long time ago but they never updated the flyers for the rooms.
Stayed 1 night in Sep 2019

10/10 Excellent

Eugen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Evangelina Fontana on 3 Jul,2019
Good morning, Thank you to share your experience! We hope you very soon! Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Evangelina Fontana on 3 May,2019
Dear Guest Good morning, thank you to share your experience with us. Thank you for your comments!! We hope that you had a good experience, We wait you very soon! Best Regards, Evangelina Fontana

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Customer Services, staff friendly and close to everything
Stayed 1 night in Apr 2019
Response from Evangelina Fontana on 3 May,2019
Dear Andrea Good morning, thank you to share your experience with us. Thank you for your comments!! We hope that you had a good experience, We wait you very soon! Best Regards, Evangelina Fontana

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3day BA trip
Very central. Courteous and helpful staff. Nice pool mostly shaded but good place to relax after long walks!
Stayed 3 nights in Mar 2019
Response from Evangelina Fontana on 3 May,2019
Dear Richard Good morning, thank you to share your experience with us. Thank you for your comments!! We hope that you had a good experience, We wait you very soon! Best Regards, Evangelina Fontana

10/10 Excellent

Demetris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay pre-cruise
Excellent area for shopping and restaurants. Many tour groups pick up from this hotel as well. Staff was very accommodating when local transportation was needed. Will set up cash/credit card taxis. Nice restaurant inside the hotel and bar. Rooms nice, clean and adequate space. Would definitely recommend!
Stayed 2 nights in Feb 2019
Response from Evangelina Fontana on 3 May,2019
Dear Demetris, Good morning, thank you to share your experience with us. Thank you for your comments!! We hope that you had a good experience, We wait you very soon! Best Regards, Evangelina Fontana

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Rooms are not as described on Expedia, they are very small with bad view.
Stayed 1 night in Feb 2019
Response from Evangelina Fontana on 3 May,2019
Dear Guest, Good morning, thank you to share your experience wiht us. We regret not living up to your expectations, We will take your comments to improve our infrastructure, Best Regards, Evangelina Fontana

10/10 Excellent

Trevor-Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ex location easy access
An overnight stop before a trip up to the Iguazu Falls, lots of experiences in this area of BA🇦🇷
Stayed 1 night in Feb 2019
Response from Evangelina Fontana on 3 May,2019
Dear Trevor Good morning, thank you to share your experience with us. Thank you for your comments!! We hope that you had a good experience, We wait you very soon! Best Regards, Evangelina Fontana

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful staff. We were treated very well.
Stayed 3 nights in Feb 2019
Response from Evangelina Fontana on 3 May,2019
Dear Guest Good morning, thank you to share your experience with us. Thank you for your comments!! We hope that you had a good experience, We wait you very soon! Best Regards, Evangelina Fontana

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the obelisk. Nearby public works were a problem but also a necessity.
Stayed 1 night in Feb 2019
Response from Evangelina Fontana on 3 May,2019
Dear Guest Good morning, thank you to share your experience with us. Thank you for your comments!! We hope that you had a good experience, We wait you very soon! Best Regards, Evangelina Fontana

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Good location but many homeless stay in this area. Room is old but close to all attractions
Stayed 2 nights in Jan 2019
Response from Evangelina Fontana on 3 May,2019
Dear Guest, Good morning, thank you to share your experience with us. We will take your comments to improve our service and our infraestructure. Thank you again, and we hope that you had a good stay. Best Regards, Evangelina Fontana

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in Buenos Aires only for one night. Hotel location was great, very close to the historial part of town. The staff at the hotel were very friendly and courteous. Room was Small. I will Recommended
Stayed 1 night in Jan 2019
Response from Evangelina Fontana on 3 May,2019
Dear Sandra Good morning, thank you to share your experience with us. Thank you for your comments!! We hope that you had a good experience, We wait you very soon! Best Regards, Evangelina Fontana

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019
Response from Evangelina Fontana on 3 May,2019
Dear Raul Good morning, thank you to share your experience with us. Thank you for your comments!! We hope that you had a good experience, We wait you very soon! Best Regards, Evangelina Fontana

8/10 Good

Kenan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair enough
The location good very central but nowadays they making pedestrian road and the whole area is like construction area generally the whole downtown of Buenos Aires is under construction
Stayed 6 nights in Jan 2019