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Reviews of Lv8 Resort Hotel

5 out of 5
Lv8 Resort Hotel
Jln.Pantai Berawa No. 100xx, Tibubeneng, Canggu, Bali

Reviews

7.6

Good

Rating 10 - Excellent. 94 out of 337 reviews" "
Rating 8 - Good. 123 out of 337 reviews" "
Rating 6 - Okay. 69 out of 337 reviews" "
Rating 4 - Poor. 33 out of 337 reviews" "
Rating 2 - Terrible. 18 out of 337 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Freny

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
lovely hotel, breakfast and service was terrible
room two bedroom was lovely, outside to our room pool area and furniture was run down, the combined pool and lounge / club area were lovely. service however was beyond slow with our order lost once. breakfast was terrible. Poor selection, poorly cooked. No milk on buffet and when requested not given fresh until numerous requests for same, no low fat option. couldn’t put food on the room and when we eventually did they forgot to give it to reception at checkout and we ended up having a guy in whatsapp me threaten me that he had my phone number and face on his phone and knew who i was even after I said I was paying via credit card on the same day as checkout and within minutes of him messaging me reminding me of invoice. Front desk service ordinary- check in slow and poor to assist with things like transport vehicles, ideas of what to do or see .
Stayed 2 nights in Jan 2024

10/10 Excellent

Peter

Stayed 5 nights in Dec 2023

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best 10 day stay . So great to come to each night After action packed days . There was a couple of days we sat complete poolside with everything we could want right there
Stayed 9 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Steve

Stayed 1 night in Nov 2023
Response from Chandra on 24 Nov,2023
Dear Mr Steve, Thank you for sharing your feedback.It was with regret to learn that your recent stay with us was not living up to your expectations.We hope that we would have the precious opportunity to welcome you back one day at LV8 Resort Hotel Canggu.Yours truly, Chandra PurnamaGeneral Manager

10/10 Excellent

Scott

Liked: Staff & service, amenities, property conditions & facilities
Great place on the beach. Friendly staff, clean, and good location.
Stayed 2 nights in Sep 2023
Response from Chandra on 20 Sept,2023
Dear Mr Scott,Fabulous greetings from Lv8 Resort Hotel Canggu, Bali!Thank you for the perfect rating and your trust in giving us the opportunity to craft an unforgettable stay for you.We are looking forward to crafting a more memorable experience for you. Should there be anything I can assist you with on your next stay, please do not hesitate to contact me.Yours truly,Chandra PurnamaGeneral Manager

8/10 Good

David John

Liked: Staff & service, property conditions & facilities
Nice staff and perfect location
Stayed 8 nights in Jul 2023
Response from Chandra on 10 Aug,2023
Dear Mr David,Thank you for the perfect rating and your trust in giving us the opportunity to craft an unforgettable stay for you.We are looking forward to crafting a more memorable experience for you

10/10 Excellent

Neos

Travelled with group
Liked: Staff & service
I had nice experience in LV8 staff so friendly beautiful place I do truly recommend.
Stayed 3 nights in May 2023
Response from Chandra on 6 Jun,2023
Dear Mr Neos,Thank you for taking the time to review your recent stay at LV8 Resort Hotel Canggu.We are so pleased that you enjoyed your stay and your generous comments are greatly appreciated. we will be sure to pass on your kind words to all of our staff as we know they will be delighted. Your feedback is very much appreciated and will inspire our staff to continue to strive towards outstanding customer service.We look forward to welcoming you back to theLV8 Resort Hotel Canggu for your next trip.Warmest Wishes ,Chandra PurnamaGeneral Manager

8/10 Good

Darrell

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Staff Great, Property run downed
The staff is excellent. The resort is run downed. Even the spa has calcium deposits on faucets, and cabinets are rotting. Pillows are musty smelling, electronic fixtures are loose or do not work, curtains are dirty. I am sure the pandemic has set keeping up back but it is not a 5 star resort which is what we expected. The staff's friendliness made up for many of the problems.
Stayed 3 nights in May 2023
Response from Chandra on 6 Jun,2023
Dear Darrel,Fabulous greetings from Lv8 Resort Hotel Canggu, Bali!Thank you for taking the time to post your recent experience on this forum. Please do accept my sincere apologies for the inconvenience you experienced during your recent stay with us. It is my sincere hope that you are willing to give us a second chance.Yours truly,Chandra PurnamaGeneral Manager

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very poor quality hotel. Tired, dirty, broken and 2 stars at best. Service ok and location good for surfing. But health hazard overall….we all got sick from the food and my son cut his foot in the pool. Not family friendly resort. Do not stay until they have refurbed and reviewed their hygiene
Stayed 7 nights in Apr 2023
Response from Chandra on 18 Apr,2023
Dear Ms Laura,Fabulous greetings from Lv8 Resort Hotel Canggu, Bali!Thank you kindly for your stay in Lv8 Canggu and for taking the time to share your constructive feedback to us! I regret to learn that some aspects you found here had fallen off your expectations. I do apologize for the less than perfect experience you shared. Please rest assured that this is not the true Lv8 hospitality we strive to deliver. I am personally looking into all the mentioned issues and measures have been taken accordingly.In Lv8 Canggu, we believe that it is only through listening carefully to the feedback of our customers that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.I hope we will have another opportunity…Yours truly, Chandra PurnamaGeneral Manager

10/10 Excellent

Assumpta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the lv8, the staff made it a great experience they’re all very friendly and helpful. I’d for sure stay here again. My room was really nice the bathroom was huge, bed was super cozy, and my pool in the room was cleaned a few times throughout my stay which was really nice. The resort is also amazing, great views and good food. I was really taken care of over here :) the staff is amazing.
Stayed 12 nights in Mar 2023
Response from Chandra on 31 Mar,2023
Dear Assumpta,Fabulous greetings from Lv8 Resort Hotel Canggu, Bali! Thank you for staying with us and for taking the time to share your feedback. We appreciate your compliments about our facilities and staff, as it is due to their effort and dedication that we are able to accomplish our goal. I would humbly apologize for the inconvenience you might have experienced and we will do our best to improve. Please, do not hesitate to contact us if you have any further assistance with your future bookings in Lv8 Canggu! Yours truly, Chandra PurnamaGeneral Manager

2/10 Terrible

Tyrone

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Chandra on 2 Mar,2023
Dear Mr Tyron,Fabulous greeting from LV8 Resort Canggu, Bali!Thank you kindly for your stay in LV8 Resort Canggu and for taking the time to share your constructive feedback with us!I hope we will have another opportunity to welcoming you again wherein your next vacation will meet your expectations. should your travel plans bring you back to Bali, I would be more than happy to welcome you back and show you the true and brighter side of LV8 Resort Hotel Canggu!Yours truly,Chandra PurnamaGeneral Manager

2/10 Terrible

Reyhan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely disappointed with our stay. Checked in on the 21st of Jan to room 308, after staying the night we discovered stains on lamps, curtains couch pillows and doors, water-damaged walls, the toilet not flushing, tv cables hanging out of the walls and tv's blurry to the point we could not watch them, shower heads unfinished and loose and a puddle of water next to the bath that we had not even touched yet. After expressing to the manager our experience and that we wanted a refund for our stay as it was not what was advertised whatsoever, we were moved to a new room while waiting to be processed for a refund. After spending the next day out of the hotel we were hopeful that our stay would get better, however, while getting ready to go to bed that night we then discovered blood stains on our pillows, what seemed to be food stains on our bedsheets, as well as lipstick stains on the glasses next to the basin which we had not used yet. We were not given a refund for our 10-night stay and the best they could do was provide us with Rp400,000 each day to spend at the hotel bar or restaurant. For the 10 nights we were there we did not once go into the pool after reading feedback about how unhygienic it was and then seeing for myself the film of algae on top of the pool. The gym was extremely worn out, every machine I used was broken or dodgy to use and the gym toilets were always clogged or leaking. Room amenities when booking stated there was a safe however none provided.
Response from Chandra on 14 Mar,2023
Dear Mr Reyhan,Fabulous greetings from Lv8 Resort Hotel Canggu, Bali!Thank you kindly for your stay in Lv8 Canggu and for taking the time to share your constructive feedback to us! I regret to learn that some aspects you found here had fallen off your expectations. I do apologize for the less than perfect experience you shared. Please rest assured that this is not the true Lv8 hospitality we strive to deliver. I am personally looking into all the mentioned issues and measures have been taken accordingly.In Lv8 Canggu, we believe that it is only through listening carefully to the feedback of our customers that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.I hope we will have another opportunity…Yours truly, Chandra PurnamaGeneral Manager

8/10 Good

Michael James

Stayed 5 nights in Jan 2023
Response from Chandra on 14 Mar,2023
Dear Mr James,Warmest greeting from LV8 Resort HotelThank you for your feedback we look forward to welcome you back soon at LV8 Resort Hotel.Sincerely,Chandra PurnamaGeneral Manager

6/10 Okay

Larry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great pool area nice restaurant and good friendly staff. Our room was smelly and not clean. Shower was broken. Toilet seat was ordinary. Rooms in general were poor

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had paid $2350 for 5 nights for this “5star” hotel and it was discussing. Our plunge pool was dirty and the walls mouldy and the room was very dated and below average. It was obviously closed for 2 years lover COVID and never Renovated. I would never go back
Response from Chandra on 26 Jan,2023
Dear Mr Anthony,Thank you for sharing your feedback.It was with regret to learn that your recent stay with us was not living up to your expectations.We hope that we would have the precious opportunity to welcome you back one day at LV8 Resort Hotel Canggu.Yours truly, Chandra PurnamaGeneral Manager

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Over all amazing staff , service is impeccable, rooms a spacious, I’m completely happy with my first but won’t be my last stay at LV8 Canggu
Response from Dewi on 13 Jan,2023
Dear Mrs Shane,Fabulous greetings from Lv8 Resort Hotel Canggu, Bali! Thank you so much for your lovely review. I am delighted that you had a wonderful experience in Bali and our hotel resort. Please do come back soon! I am looking forward to welcoming you to our Lv8 Resort Hotel Canggu again!Warm regards,Dewi UmbaraGeneral Manager

4/10 Poor

Cumalan

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Bathroom was constantly broken. Repairs were done almost daily but didn't permanently fix the problem. The air conditioning was stuck on 25degrees and couldn't be set lower. Even after the technician came and fixed it, the problem remained. We literally got used to sweating in the room.
Response from Dewi on 13 Jan,2023
Dear Cumalan,Thank you for sharing your feedback.It was with regret to learn that your recent stay with us was not living up to your expectations.We hope that we would have the precious opportunity to welcome you back one day at LV8 Resort Hotel Canggu.Yours truly, Krisna Dewi UmbaraGeneral Manager

4/10 Poor

Glenn

Travelled with family
Disliked: Cleanliness, staff & service
Give it a miss!
We booked LV8 for a family holiday over New Year, many months ago and were very worried prior to arriving, based on the recent poor reviews. Unfortunately, we found these recent poor reviews very accurate and LV8 did not live up to expectations. While we did not expect a brand new hotel, it should be 3 stars at best, not 5 stars as per Hotels.com site. We booked a 2 bedroom apartment, which was huge is size, but the room was smelly and mouldy. The maintenance person cleaned the air conditioning vents for us, but this made no difference to the smell. The curtains in both rooms had mould on them. All of the hotel staff were very friendly and helpful, however the service in the restaurant and poolside bar was very poor - even during relatively quiet times we were usually waiting about 20-30mins for a drink and sometimes over an 1 hr during other times. When comparing the restaurant’s prices & quality of food to other places nearby it also doesn’t stack up. To finish on a positive, the pool side cabanas and infinity pool was a great place to chill and relax.
Stayed 7 nights in Dec 2022
Response from Dewi on 13 Jan,2023
Dear Mr Glen,Fabulous greetings from Lv8 Resort Hotel Canggu, Bali!Thank you for rating us, we are sorry that you didn't have the best experience with us yet, I hope we will have another opportunity to welcoming you again wherein your next vacation will meet your expectations. Should your travel plans bring you back to Bali, please do not hesitate to contact me to show you the true and brighter side of Lv8 Resort Hotel Canggu!Warm Regards,Dewi UmbaraGeneral Manager

10/10 Excellent

Shabana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Dewi on 13 Jan,2023
Dear Shabana,Fabulous greetings from Lv8 Resort Hotel Canggu, Bali! Thank you so much for your lovely review. I am delighted that you had a wonderful experience in Bali and our hotel resort. Please do come back soon! I am looking forward to welcoming you to our Lv8 Resort Hotel Canggu again!Warm regards,Dewi UmbaraGeneral Manager

8/10 Good

Pamela

Travelled with family and small children
Liked: Staff & service, amenities
Staff is nice, rooms are big, the pool area is nice. Food and drinks are expensive. The shower does need a good scrub in the corners. Sheets and towels new a clean. The pool water looked a bit dirty. The beach right in front of the hotel is dirty but the clubs right next to it keep it better so we used those instead.
Response from Dewi on 13 Jan,2023
Dear Ms Pamela, Fabulous greeting from LV8 Resort Canggu, Bali!Thank you kindly for your stay in LV8 Resort Canggu and for taking the time to share your constructive feedback with us!I hope we will have another opportunity to welcoming you again wherein your next vacation will meet your expectations at LV8 Resort Hotel Canggu!Yours truly,Krisna Dewi UmbaraGeneral Manager

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
this is a great place to stay awesome pool area right on the beach downsides transport to near shops is expensive and free shuttle not regular breakfast is al cadre and is really confusing menu although food was good needs to be buffet breakfast and bottom less cup on capacino
Stayed 10 nights in Oct 2022
Response from Dewi on 9 Nov,2022
Dear Michael,Warmest Greetings from LV8 Resort Hotel Canggu - Bali...!Thank you for posting your review, we sincerely apologize for any inconvenience whilst residing at our hotel. we are regret that the room experience that you had has not lived up to your expectation and we also noted all your points regarding our premises.It will be used as valuable feedback for our improvement in the future.We look forward to welcoming you again.Warm regards,Krisna Dewi UmbaraGeneral Manager

6/10 Okay

Jade

Stayed 1 night in Sep 2022

6/10 Okay

Carina

Stayed 4 nights in Sep 2022
Response from Dewi on 27 Sept,2022
Dear Ms Carina,Fabulous greetings from Lv8 Resort Hotel Canggu, Bali. Many thanks for sharing this feedback of your recent stay at LV8 Resort Hotel Canggu. It was a pleasure to have you as our guest and we do hope that we may welcome you back again to us in the future. Best Regards, Krisna DewiGeneral Manager

10/10 Excellent

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Infiniti pool right on the ocean great music cocktails and food
Stayed 6 nights in Sep 2022
Response from Dewi on 19 Sept,2022
Dear Wesley,Fabulous greetings from Lv8 Resort Hotel Canggu, Bali. Thank you and I appreciate that you are taking the time for rating us. Your satisfaction is paramount to us and I do hope the magnificent Canggu sunset will bring you back to stay with us as we are waiting for your return soon. Should there be anything I can assist you with for your next visit, please do not hesitate to contact us for any assistance with your future bookings Yours truly, Krisna Dewi Umbara General Manager

10/10 Excellent

Shahram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So friendly staff and well trained. We enjoyed our stay there and hope to visit this hotel again, very soon.
Stayed 8 nights in Aug 2022
Response from Dewi on 15 Sept,2022
Dear Mr Shahram,Fabulous greetings from Lv8 Resort Hotel Canggu, Bali! Thank you so much for your lovely review. I am delighted that you had a wonderful experience in Bali and our hotel resort. Please do come back soon! I am looking forward to welcoming you to our Lv8 Resort Hotel Canggu again!Warm regards,Dewi UmbaraGeneral Manager

10/10 Excellent

JASON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth considering
Great location on the south end of Canggu. Awesome spacious rooms. Infinity pool overlooking the ocean.
Stayed 8 nights in Aug 2022
Response from Dewi on 24 Aug,2022
Dear Mr Jason,Fabulous greetings from Lv8 Resort Hotel Canggu, Bali. Thank you and I appreciate that you are taking the time for rating us. Your satisfaction is paramount to us and I do hope the magnificent Canggu sunset will bring you back to stay with us as we are waiting for your return soon. Should there be anything I can assist you with for your next visit, please do not hesitate to contact us for any assistance with your future bookings Yours truly, Krisna Dewi Umbara General Manager

4/10 Poor

Steven

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Second time we have stayed here. And will be the last. The property has gone down hill at a rapid rate. No assistance with baggage on arrival. Broken showers and aircon. The pool area in our villa was dirty, no cushions in our Bali hut. The resort is hugely mis rated
Stayed 5 nights in Aug 2022
Response from Dewi on 17 Aug,2022
Dear Mr Steven, Thank you for sharing your feedback. It was with regret to learn that your recent stay with us was not living up to your expectations. We hope that we would have the precious opportunity to welcome you back one day at LV8 Resort Hotel Canggu. Yours truly, Krisna Dewi General Manager

10/10 Excellent

Margaret

Stayed 5 nights in Aug 2022
Response from Dewi on 17 Aug,2022
Dear Ms Margaret, Fabulous greetings from Lv8 Resort Hotel Canggu, Bali. Many thanks for sharing this feedback of your recent stay at LV8 Resort Hotel Canggu. It was a pleasure to have you as our guest and we do hope that we may welcome you back again to us in the future. Best Regards, Krisna Dewi General Manager

8/10 Good

Kirsty Vida

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were so friendly and helpful. The condition of the hotel reflects the two year shut down. They are working hard to bring it back to the high standards that would be expected from a hotel of this cost. Be aware that traffic in Canguu is very very heavy all the time so you can’t just nip somewhere and walking on the roads around hotel isn’t advisable.
Stayed 9 nights in Jul 2022
Response from Dewi on 17 Aug,2022
Dear Mrs Kirsty Vida, Fabulous greetings from Lv8 Resort Hotel Canggu, Bali! Thank you so much for your lovely review. I am delighted that you had a wonderful experience in Bali and our hotel resort. Please do come back soon! I am looking forward to welcoming you to our Lv8 Resort Hotel Canggu again! Warm regards, Dewi Umbara General Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Nice hotel, could do with a little modernisation
Stayed 4 nights in a room with private pool. Overall a good stay, location was good and main pool was great. Could do with some repairs, air con unit was old and noisy, outside lighting around and in our private pool did not work and could use a general tidy up/paint job. But still overall a nice hotel.
Stayed 4 nights in Aug 2022
Response from Dewi on 10 Aug,2022
Dear Mr Thomas, Thank you for taking the time to review your recent stay at LV8 Resort Hotel Canggu. We are so pleased that you enjoyed your stay and your generous comments are greatly appreciated. Your feedback is very much appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to theLV8 Resort Hotel Canggu for your next trip. Warmest Wishes , Krisna Dewi Umbara General Manager

4/10 Poor

Prue

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Did not live up to expectations. The hotel is run down, food is overpriced and often cold. The pool was so absolutely disgusting, full of algae. We travelled as a group of 8 adults and 7 kids and required visits from the doctor from what we suspect to be the condition of the pool. We were refunded 3 nights of our 5 night stay. The pool was also closed after our group complained when checking out. The location is right on the beach but there’s not really anything else located close by. Better of staying actually in Canggu within close vicinity of Batu Bolong.
Stayed 10 nights in Jul 2022
Response from Dewi on 26 Jul,2022
Dear Mr Prue. Fabulous greetings from Lv8 Resort Hotel Canggu, Bali! Thank you kindly for your stay in Lv8 Canggu and for taking the time to share your constructive feedback to us! I regret to learn that some aspects you found here had fallen off your expectations. I do apologize for the less than perfect experience you shared. Please rest assured that this is not the true Lv8 hospitality we strive to deliver. I am personally looking into all the mentioned issues and measures have been taken accordingly. In Lv8 Canggu, we believe that it is only through listening carefully to the feedback of our customers that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. I hope we will have another opportunity… Yours truly, Krisna Dewi Umbara General Manager

2/10 Terrible

Yossry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not a five star at only max 3 star very misleading Food always old
Stayed 7 nights in Jul 2022
Response from Dewi on 26 Jul,2022
Dear Ms Yossry, Thank you for sharing your feedback. It was with regret to learn that your recent stay with us was not living up to your expectations. We hope that we would have the precious opportunity to welcome you back one day at LV8 Resort Hotel Canggu. Yours truly, Krisna Dewi General Manager

4/10 Poor

Stacie

Stayed 7 nights in Jul 2022
Response from Dewi on 22 Jul,2022
Dear Ms Stacie, Thank you for sharing your feedback. We hope that we would have the precious opportunity to welcome you back one day at LV8 Resort Hotel Canggu. Yours truly, Krisna Dewi General Manager

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful staff, great dining/pool area. Will be back!
Stayed 5 nights in Jun 2022
Response from Agus on 7 Jul,2022
Dear Beth Fabulous greetings from Lv8 Resort Hotel Canggu, Bali! Thank you so much for your lovely review. I am delighted that you had a wonderful experience in Bali and our hotel resort. Please do come back soon! I am looking forward to welcoming you to our Lv8 Resort Hotel Canggu again! Warm regards, Agus Setiawan

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and the beach. The service crew accommodated to my every request. Room was very big!
Stayed 3 nights in May 2022
Response from Agus on 7 Jul,2022
Dear Gabriel, Fabulous greetings from Lv8 Resort Hotel Canggu, Bali. Thank you and I appreciate that you are taking the time for rating us. Your satisfaction is paramount to us and I do hope the magnificent Canggu sunset will bring you back to stay with us as we are waiting for your return soon. Should there be anything I can assist you with for your next visit, please do not hesitate to contact us for any assistance with your future bookings Yours truly, Agus Setiawan

2/10 Terrible

Dominic

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urgent Renovation required!!!
Unfortunately we had a very bad experience at our LV8 stay! Maybe it was a 5-Star Hotel 10years ago, but definitely NOT anymore! The Hotel is extremely outdated and needs a urgent complete overhaul and renovation! The room is big but smelly, AC very loud, water in one shower not working, etc…. The staff tried to be helpful but their English skills were not so good…, at every Breakfast the order was not understood correctly and arrived wrong…, in the end I showed them pictures what we want. The really only positive point was the Pool and the nice Beach directly in front, but that’s about it…
Stayed 4 nights in Apr 2022
Response from Dewi on 28 Apr,2022
Dear Mr Dominic, Fabulous greetings from Lv8 Resort Hotel Canggu, Bali! Thank you for taking the time to post a review about your recent stay at LV8 Resort Hotel Canggu. I am greatly disappointing to understand that your stay was not up to your satisfaction, so please accept our sincere apology. We, at LV8 Resort Hotl Canggu are committed to ensuring that we address and resolve all the points you have made. Our guests satisfaction is our top priority and we take great pride in not only meeting individual expectations, but exceeding them. So, I am requesting another chance to serve you in our hotel at your convenient on our account. Once again thank you for staying with us and we look forward to welcoming you back in the near future Yours truly, Krisna Dewi Umbara General Manager

4/10 Poor

Rudy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL YANG SANGAT DISAYANGKAN
hotel ini benar tidak terawat,perabot usang, banyak lampu dalam kamar sudah gak hidup, kursi sudah mau patah masih dipakai, outdoor ac masa dipasang pas sebelah tempat tidur.. sangat berisik. hampir semua TRANIEE, sajikan minuman ke kamar tidak dikasih penutup di masa pandemi ? padahal di lokasi prime.. sangat menyayangkan
Stayed 2 nights in Jun 2021
Response from Dewi on 24 Jun,2021
Dear Mr Rudy, Fabulous greetings from Lv8 Resort Hotel Canggu, Bali! Thank you kindly for your stay in Lv8 Canggu and for taking the time to share your constructive feedback to us! I regret to learn that some aspects you found here had fallen off your expectations. I do apologize for the less than perfect experience you shared. Please rest assured that this is not the true Lv8 hospitality we strive to deliver. I am personally looking into all the mentioned issues and measures have been taken accordingly. In Lv8 Canggu, we believe that it is only through listening carefully to the feedback of our customers that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. I hope we will have another opportunity… Yours truly, Krisna Dewi Umbara General Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from agus on 17 Mar,2020
Dear our value guest, Greeting from LV8 Canggu Thank you for your kind feedback.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, staff always willing to help out and checking in on guests.
Stayed 4 nights in Feb 2020
Response from Stenli on 25 Feb,2020
Dear Our Value Partner, Fabulous greeting from LV8 Resort Canggu, Bali! Thank you kindly for your stay in LV8 Resort Canggu and for taking the time to share your constructive feedback with us! I hope we will have another opportunity to welcoming you again wherein your next vacation will meet your expectations. should your travel plans bring you back to Bali, I would be more than happy to welcome you back and show you the true and brighter side of LV8 Resort Hotel Canggu! Yours truly, Stenli Levi Ransun General Manager

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were friendly and accommodating. The beach would be nicer if they kept it clean.
Stayed 3 nights in Feb 2020
Response from Agus on 25 Feb,2020
Dear Ou value Guest. Fabulous greetings from Lv8 Resort Hotel Canggu, Bali. Thank you and I appreciate that you are taking the time for rating us. Your satisfaction is paramount to us and I do hope the magnificent Canggu sunset will bring you back to stay with us as we are waiting for your return soon. Yours truly,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was simply exquisite. Service was superb spa facilities were excellent and hotel staff was kindest people on earth. Definite come back for sure.
Stayed 8 nights in Dec 2019
Response from Stenli on 6 Jan,2020
Dear Our value guest, Fabulous greeting from LV8 Resort Canggu, Bali! Thank you kindly for your stay in LV8 Resort Canggu and for taking the time to share your constructive feedback with us! I hope we will have another opportunity to welcoming you again wherein your next vacation will meet your expectations. should your travel plans bring you back to Bali, I would be more than happy to welcome you back and show you the true and brighter side of LV8 Resort Hotel Canggu! Yours truly, Stenli Levi Ransun General Manager

10/10 Excellent

hazwani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome..!!
Beach location was amazing.. food was good..!
Stayed 2 nights in Nov 2019
Response from Agus on 3 Dec,2019
Dear Hazwani. Greetings from Lv8 Resort Hotel Canggu, Bali. Thank you for staying with us and for the compliments given. We are happy to hear that you enjoyed our strategic and the comfort of our facilities. I hope the wonderful memories you had here will inspire you to return. My team and I are looking forward to crafting a more memorable experience for you. Yours sincerely,

6/10 Okay

Mathias

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2019
Response from agus on 27 Nov,2019
Dear Mr Mathias, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Very good location at Canggu beach front. Room is very big and comfortable. Excellent service and very friendly staff. Breakfast is good, the restaurant has really nice ocean view. Pool is good, access to beach directly. Room facility is good however lack of towels. Only supply two bath towels for two guests. No face towels, no hand towels supplied from daily house keeping cleaners. We have encountered some noise problems due to renovation. Front Office manager Jaya Wisesa solved it right away.
Stayed 5 nights in Oct 2019
Response from Agus on 4 Nov,2019
Dear Our Value Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Veronika

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019
Response from agus on 29 Oct,2019
Dear Ms Veronika, Greetings from Lv8 Resort Hotel Canggu, Bali. We thank you for choosing Lv8 Resort Hotel as your preferred destination and your constructive feedback is very much appreciated in order for us to review our services so that the next time you stay with us, we will be able to provide you with a excellent experience. I have highlighted your comments with our team to ensure improvement is made right away. have a great day to you.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stop in bali
The suites where excellent, pool area was fantastic with plenty of chairs and places to rest. The resort is a little outdated in some areas and would benefit some new carpets and paint. Breakfast was very Asian orientated but still nice.
Stayed 6 nights in Oct 2019
Response from agus on 29 Oct,2019
Dear Mr Nicole, Greetings from Lv8 Resort Hotel Canggu, Bali. We thank you for choosing Lv8 Resort Hotel as your preferred destination and your constructive feedback is very much appreciated in order for us to review our services so that the next time you stay with us, we will be able to provide you with a excellent experience. I have highlighted your comments with our team to ensure improvement is made right away. have a great day to you.

8/10 Good

Kerin

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2019
Response from agus on 15 Oct,2019
Dear Kerin, Greeting from LV8 Resort Canggu Hotel. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

2/10 Terrible

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Shocking room view overlooking what is apparently a funeral pyre site
Stayed 2 nights in Oct 2019
Response from agus on 10 Oct,2019
Dear Mr David, Warmest Greeting from LV8 Resort Hotel Canggu. Thank you for feedback and please accept my most sincere apologies for not meeting your basic expectations. actually we have several view for our room, for next plan pleased discusses to our team regarding room view. I hope you have the chance to experience one of our suites on your next stay as my team are looking forward for your return. With warm regards The management

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay and good value
Really lovely place to stay in Canggu. Secluded with great security (security check every car before a nice driveway brings you to the entrance), yet close to the all the bars and restaurants of Canggu. In addition it is right on the beach and ideally situated between two of Canggu’s most upmarket venues - Finn’s Beach Bar and Café Del Mar. My room was huge with a big terrace that overlooked the pool and sea, which I felt very lucky about! Staff were always very courteous and helpful, going out of their way on more than one occasion to help me (shuttling me to nearby money changers and Cafe Del Mar, and even helping repair my sunglasses). Gym was good with good selection of free weights and plenty of space. Pool was big and not too busy, I loved the way the water wove in around the sun beds as well
Stayed 4 nights in Sep 2019
Response from agus on 24 Sept,2019
Dear Mr ALex, Greetings from Lv8 Resort Hotel Canggu, Bali. Thank you for staying with us and for the compliments given. We are happy to hear that you enjoyed our strategic and the comfort of our facilities. I hope the wonderful memories you had here will inspire you to return. My team and I are looking forward to crafting a more memorable experience for you. Yours sincerely,