Front of property

Reviews of The Fritz Hotel

3.5 out of 5
The Fritz Hotel
1 Faure Street, 1, Cape Town, Western Cape

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 80 reviews" "
Rating 8 - Good. 30 out of 80 reviews" "
Rating 6 - Okay. 19 out of 80 reviews" "
Rating 4 - Poor. 4 out of 80 reviews" "
Rating 2 - Terrible. 6 out of 80 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On our private balcony with wine and cheese.
A charming old building with authentic wooden floors. It runs parallel to the busy Kloofstreet restaurant scene, so easy walking access. You have the sounds of the city in the background but somehow this location has a quietness to it compared to other places in the city. We loved the romantic little private balcony with bay windows where we had some wine in cheese. The service was personal and sincere with Arthur making us breakfast as per our choice along with the buffet.
Stayed 1 night in Jan 2020

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Maxnut, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you're looking for character and charm in Cape Town rather than a soulless chain hotel, then look no further. Close to the the attractions of the older part of the city and an easy taxi ride to the waterfront - nice courtyard, good breakfast.
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Welcoming and accommodating staff. Close to the gardens, museums and restaurants
Stayed 3 nights in Jun 2018

8/10 Good

Gerrit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

6/10 Okay

Felicity

Liked: Cleanliness, staff & service
convenient location
Decent sized clean room adequately furnished. More ventilation needed in the room during hot summer periods, standing fan unable to cool the room sufficiently. Would have appreciated tea & coffee making facilities. Receptionist efficient, friendly & helpful.

8/10 Good

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very cute but loud
The B&B was super cute but it you could hear everything from construction outside to other guests conversations very clearly.
Stayed 1 night in Nov 2017

6/10 Okay

Carina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

6/10 Okay

Youmna

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Caroline

Liked: Cleanliness, staff & service
Review
The hotel was old but the staff were very pleasant. We booked in at the last minute as our original booking was problematic and we needed a place to stay. As a result we had the only remaining room. I think that it would have been better if we had been upstairs. The hotel is quaint and has a lot of character. I will happily return.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Art Deco pretence - little deco, no shabby chic...
The Fritz Hotel was a great disappointment - mainly because of the poor condition of the room...nothing worked....the bedside lamps were broken, the taps dripped incessantly, the floorboards were rough and full of splinters and generally filthy and the whole room smelt odd. I could not fault the staff however, as it is impossible to clean floors that are in such a poor state of repair, and the girls did their best with the little resources they had. The sheets were OK, pillows not so good, towels dreadful - and only one bath towel and a tiny hand towel available. Charmaine at reception was very kind and accommodating, but she could do little - she told me she knows the owner since over 20 years. Shame the owner does not put a little more effort into the upkeep and presentation of the place, because the actual building is lovely, and the location excellent. I felt ripped off in fact, because this is no three star hotel, in my opinion, more two teetering on the verge of one....I did not see any other room than room 4 which gave out on to the front courtyard, and was very noisy. The bins were emptied on the Friday morning very early which woke me up, and then one was treated to a row of black bins just outside the window....very downmarket. On the upside, the breakfast was fine. Decent expresso coffee, and an adequate supply of carbs and fat. Shame the croissants were so soggy - best to pop them into the oven for a couple of minutes....hey ho!!! could do better!!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
It was good overall

6/10 Okay

Liska, Kraaifontein

Liked: Cleanliness, staff & service
We enjoyed it very much, especially the breakfast buffet. We were in the room opposite the dining room which was great for getting breakfast every few minutes and taking it back to the room but it left a bit less private because we had to watch our noise levels. But good service overall.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally located
Short walking distance to Truth, Book Lounge, Beer house and Long street.

6/10 Okay

ashlen

Liked: Cleanliness
Disliked: Property conditions & facilities
Value for Money
I enjoyed my stay and the service was great.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

john, Tennis, from San Diego California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming personable and helpful staff - especially Arthur, Mr. Hospitality itself. Thanks for making it such a fine stay.

8/10 Good

Cecelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Room comfort
Cape Town Hideout
Very hot room 14 (even with fan!). Nice neighbourhood and kind service. Packed breakfast was not possible without a really advanced warning.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
great value
Tv channel selection very bad.no movie channels

10/10 Excellent

yegambaram, durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
anniversary getaway
Very pleasant and enjoyable stay.

8/10 Good

Robert, Dunfermline

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
value for money
very good service, good breakfast but room 1 on the ground floor is too small as a twin

8/10 Good

antony

Liked: Cleanliness, staff & service

10/10 Excellent

Marie Pierre, Nice, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
YOU GUYS ROCK
Perfectly located hotel, 5 minutes walk from longstreet bars, woolworth and spar within 1 minute, but still very quiet. Awesome staff extremely kind and understanding. Will surely come back very soon, come on, swiss cheese and freshly cutted meat for breakfast?? THUMBS UPPP

8/10 Good

Stephanie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very lovely little hotel
I really enjoyed my stay at the Fritz Hotel (3 nights on my own, a 4th when a friend arrived). Arthur was more than helpful with my questions, as were the rest of the staff. The room was clean and spacious, cute little balcony. Breakfast was great, fruit, yogurt, cereal, croissants, toast... The location was amazing. I was able to walk to loads of places or catch a few different buses from either right outside or within a couple minutes walk. I would definitely recommend this hotel! While it didn't have a pool and all those amenities of a 4 or 5 star hotel, it didn't matter because I was out most of the time and just needed a clean, safe, friendly and comfortable place to sleep.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delete the hotel from your website
Good day, The Ritz Hotel in Cape Town is NOTHING but a pit hole. I would classified as a 3rd rating BACKPACKERS and on which a backpack would not stay there. It was not ANYTHING like seen on the internet. I can NOT find words to describe the place, so much so that I did not check in. I was booked there for 2 nights of which R700 (seven hundred SA Rands) was paid through my credit card and the second night should have not be paid. I am only able to check my credit card entries at a later date. I have not been able to contact you from South Africa to report the matter. This hotel should be investigated and please IT IS A BAD REFLECTION on your website bookings. yours sincere, M.D.L. Rosa da Silva

6/10 Okay

Daniel, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
city centre retreat
Comfortable, good city location within walking distance of city centre, Company gardens and many restaurants. Quiet surroundings and owner very friendly and hospitable.

10/10 Excellent

Rom, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant & Welcoming
The hotel was easy to find on a GPS . The Fritz has home style old world cottage decor with detail to simple comforts in a very central neighbourhood. Cleanliness was the hallmark with a welcoming, delightful English breakfast for our early morning start. I will definitely return to the Fritz.

10/10 Excellent

Liesl de Villiers, Welgemoed bellville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and awesome experience
Everything was nice and neat. The people are very friendly. It's a wonderful surrounding and close to Kloof street and all the nice restaurants within walking distance. Gives a vibe as is in London. The hotel's location also was very convenient.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Cosy olde world charm
Fair value, comfortable and convenient to some good restaurants and bars in nice part of Capetown

10/10 Excellent

lorraine, toronto canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely homey hotel close to everything!
It was a great introduction to Cape Town and South African hospitality .

10/10 Excellent

SmileyM, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Time Out
This is a hidden away gem close to shops & all conveniences. Service was excellent could not have asked for any better We had an amazing stay & will be returning! Thank you to all

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They did not have our reservation when we arrived, even though we had received a confirmation from you. As a result, we had to go to another place the first night we were there. Then, when we went back for the rest of our reservation, $100. was stolen out of the safe that we used. We checked out that evening and went to another place!

2/10 Terrible

noreen borchards, jo'burg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no stay
We could not book ourselves in due to a misunderstanding. Nobody explain or told us that we only book in @ 2pm. As we needed the room @ 7am the morning to rest. Also it seemed that we were jugded by our race and appearance. I felt as if I was living in the apartheid yrs.

6/10 Okay

g. averill, new york city

Liked: Cleanliness
Disliked: Room comfort
a very basic hotel - furniture and lighting is minimal - no desk or chair in room only small enclosed balcony with 2 straight chairs but clean bathroom and a friendly staff. good buffet breakfast. 20 minute pleasant walk through company gardens past museums to business/shopping center but long walk to waterfront and tourist area.

10/10 Excellent

Tracy, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last Minute Booking-Very Satisfied!
I booked a room for four nights at the Hotel Fritz at the last minute, when I decided to extend my stay in Cape Town after a volunteer stint and needed to move out of the volunteer house. I was very satisfied! The location is ideal--very close to Long Street, and a short walk from the museums. I even walked back and forth to the waterfront each day, though that is about a 30 minute walk. However, it's also tucked in on a small back road, so you don't get the street noise of the main roads. The rooms are not luxury, but are very comfortable and a great value for the price paid per night. The water heats up really well, which is very desirable in the winter months. There is a breakfast buffet free of charge, and you can also request eggs to be prepared for you. Someone always offers tea or coffee, and if you request tea, you will receive a full pot of tea! The owner is very friendly and helpful. It felt more as if I were staying at a B&B than a hotel. The only thing I might have changed about my stay is that I was staying on the ground floor right next to reception, and there can be a lot of noise from people coming in and out. Otherwise, I was very pleased and would consider staying at the Hotel Fritz again for my next visit to Cape Town!

10/10 Excellent

Gwen, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely accommodation at a very reasonable price
Dionne and the other staff were extremely friendly and mega helpful. We loved our room, which also included a balcony. We would definitely go back and would recommend this hotel to everyone.

8/10 Good

Simon, Brighton, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for active enquiring visitors
Impressed from the start - terrific quiet location within 5 minutes walk of the lovely Company Gardens and good restaurants in Kloof, helpful, welcoming staff, large well-appointed garden room, great breakfast (fresh juices, fruits, muesli, breads and cold air-cured meats) - what more could one want! Safe parking in front for those with cars and 5 minutes walk from main bus route to centre, Sea Point and circum-peninsular hop-on hop off bus - couldn't be bettered for transport (30 minutes from airport).

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Fritz Hotel
The location was good, but "garden room" misleading... it wasn't functional and overgrown. Advert stated full breakfast and we only got served a continental. For convenience its good, but for romantic getaways not so good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Eperience
The Fritz was wonderful. We had a nice stay - the employees are polite and helpful, and free breakfast is very good. The hotel is also located close to the city center, and makes exploring easy.

8/10 Good

Chris, London

Liked: Staff & service, room comfort
Hotel Fritz
Nice hotel, nice people and great location

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melhor opção em Cape Town
Without a doubt the best option in Cape Town. Comfortable place, excellent breakfast with omelets, and cheeses. Coffee machine served all day at the reception. Next to the main options, you can walk to the Green Market. Friendly and attentive staff. Thanks to Dione. We will be back for sure
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hübsches im viktorianischen Stil gehaltenes Hotel, gute Lage, guter Service bei Organisatorischer Unterstützung
Stayed 7 nights in Jan 2019

8/10 Good

Linnea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familjärt och mysigt
Supermysigt och familjärt i restaurangrätt område. Ganska högljutt på morgonen om man har fönstret öppet men annars inget att klaga på. Trevlig personal.
Stayed 3 nights in Dec 2018

10/10 Excellent

SeYoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
남아공에서 호텔은 여기로 꼭 가세요..
매우 좋았어요. 다음에도 여기로 갈거에요..
Stayed 5 nights in Dec 2018

10/10 Excellent

Carlos José

Muito satisfeito com a estada nesse hotel, sobretudo a relação custo-benefício. Além do mais,um ambiente muito familiar,com pessoas amáveis e solícitas.
Stayed 3 nights in Nov 2018