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Reviews of Copthorne Hotel Cardiff-Caerdydd

4 out of 5
Copthorne Hotel Cardiff-Caerdydd
Copthorne Way Culverhouse Cross, Cardiff, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 390 out of 1000 reviews" "
Rating 8 - Good. 409 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is amazing. Very clean, modernized and has a old world charm. The staff we met were outstanding.
Stayed 1 night in Sep 2023

10/10 Excellent

Mick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top hotel as a central location and decent breakfast
Stayed 1 night in Jun 2022
Response from Gareth McDuff, General Manager on 20 Jun,2022
Thanks for your 5 star review and feedback kind regards

2/10 Terrible

Keith

Stayed 1 night in Jun 2022

6/10 Okay

Matthew

Stayed 1 night in May 2022
Response from Gareth McDuff, General Manager on 20 Jun,2022
Thank you for your rating

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Kasia Stepnik Reception Supervisor on 30 Jan,2022
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards,

6/10 Okay

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities
I would have given higher rating for property condition but my room had an awful smell from the bathroom - smelt like something burning or stale smoke, my cloths even smelt after I left the property ( or could have been the smell stayed with me) the day prior to this I was in a different room and everything was perfect, so not an overall bad image of the hotel. I would definitely stay again
Stayed 1 night in Jan 2022
Response from Kasia Stepnik Reception Supervisor on 30 Jan,2022
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards, Kasia Stepnik Reception Supervisor

10/10 Excellent

Robert

Stayed 1 night in Jan 2022
Response from Kasia Stepnik Reception Supervisor on 30 Jan,2022
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards,

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but a little way into the town, property could undergo a facelift as a little dated now compared to others, but still a good nice hotel in a safe location
Stayed 1 night in Jan 2022
Response from Kasia Stepnik Reception Supervisor on 30 Jan,2022
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards, Kasia Stepnik Reception Supervisor

6/10 Okay

Marc

Stayed 1 night in Jan 2022
Response from Kasia Stepnik Reception Supervisor on 30 Jan,2022
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards, Kasia Stepnik Reception Supervisor

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had some very noisy youngsters running up and down the corridor and slamming doors, which was a bit of a nuisance.
Stayed 2 nights in Jan 2022
Response from Kasia Stepnik Reception Supervisor on 24 Jan,2022
Thank you for your feedback and rating. We do appreciate your custom and we do hope the above mentioned negative aspects of your stay will not deter you from giving us another opportunity to serve you better in the future. Kind regards Kasia Stepnik Reception Supervisor

10/10 Excellent

Martin

Stayed 1 night in Dec 2021

10/10 Excellent

Donna

Stayed 1 night in Jan 2022
Response from Kasia Stepnik Reception Supervisor on 17 Jan,2022
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards Kasia Stepnik Reception Supervisor

2/10 Terrible

Thivagar

Stayed 2 nights in Jan 2022
Response from Kasia Stepnik Reception Supervisor on 17 Jan,2022
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards, Kasia Stepnik Reception Supervisor

10/10 Excellent

Robert

Stayed 1 night in Jan 2022
Response from Kasia Stepnik Reception Supervisor on 17 Jan,2022
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards, Kasia Stepnik Reception Supervisor

10/10 Excellent

Robert

Stayed 1 night in Jan 2022
Response from Dominika on 13 Jan,2022
Thank you for your positive rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

10/10 Excellent

Robert

Stayed 2 nights in Jan 2022
Response from Dominika on 13 Jan,2022
Thank you for your positive rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stay was ok
Room needed updating 2 big cracks in sink lampshade breaking up beds not fixed so move about... window catch broken but the stay was ok
Stayed 3 nights in Dec 2021
Response from Dominika on 4 Jan,2022
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Dominika on 4 Jan,2022
Thank you for your positive rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

8/10 Good

OLIVIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Organised covid protocol
Stayed 1 night in Dec 2021
Response from Kasia Stepnik Reception Supervisor on 31 Dec,2021
Thank you for your positive feedback and rating. We are pleased that you enjoyed your stay, its always great to pass on such feedback to our staff. We look forward to welcoming you again soon. Kind Regards, Kasia Stepnik Reception Supervisor

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Kasia Stepnik Reception Supervisor on 31 Dec,2021
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards, Kasia Stepnik Reception Supervisor

8/10 Good

Mr William

Stayed 5 nights in Dec 2021
Response from Kasia Stepnik Reception Supervisor on 31 Dec,2021
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards, Kasia Stepnik Reception Supervisor

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for just one night. The hotel was spotlessly clean and everything worked as it should. It's showing its age in a few places but nothing serious. TV setup was excellent - having Chromecast meant we could watch iplayer and YouTube (etc) on the large 50" screen. Breakfast was very good. As the hotel was quiet, the hot food was cooked to order rather than sitting around getting cold. Staff were friendly and helpful. Location is functional, being on a major interchange next to a retail park.
Stayed 1 night in Dec 2021
Response from Dominika on 13 Jan,2022
Thank you for your positive feedback and rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

10/10 Excellent

Dylan

Stayed 1 night in Dec 2021
Response from Kasia Stepnik Reception Supervisor on 17 Jan,2022
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards, Kasia Stepnik Reception Supervisor

10/10 Excellent

Expedia

Stayed 1 night in Dec 2021
Response from Kasia Stepnik Reception Supervisor on 17 Jan,2022
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards, Kasia Stepnik Reception Supervisor

10/10 Excellent

Peveril

Stayed 1 night in Dec 2021
Response from Kasia Stepnik Reception Supervisor on 17 Jan,2022
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards, Kasia Stepnik Reception Supervisor

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Decor and carpets need a refresh but this didnt take away anything from our stay. Staff excellent and buffet breakfast was very good
Stayed 1 night in Dec 2021
Response from Kasia Stepnik Reception Supervisor on 18 Dec,2021
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards, Kasia Stepnik Reception Supervisor

4/10 Poor

Tracy

Stayed 2 nights in Sep 2021

10/10 Excellent

Richard

Stayed 1 night in Dec 2021
Response from Kasia Stepnik Reception Supervisor on 17 Jan,2022
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind Regards, Kasia Stepnik Reception Supervisor

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking out of city centre but easy to get in.
Stayed 1 night in Dec 2021
Response from Kasia Stepnik Reception Supervisor on 12 Dec,2021
Thank you for your positive feedback and rating. We look forward to welcoming you again soon. Kind Regards, Kasia Stepnik Reception Supervisor

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice few days stay
It accessibility of the Hotel is really good. The staff were really friendly and helpful. Pillows weren't soft enough for me but the bed was comfy. Room facilities were good.
Stayed 3 nights in Dec 2021
Response from Dominika on 11 Dec,2021
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

8/10 Good

Rhiannon

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Worth staying here
The staff were lovely, very informative and thorough on check in. The room was very spacious and clean. And we had A great view of the lake in the morning. Plenty to see and do around the hotel so you’ll never get bored!
Stayed 1 night in Dec 2021
Response from Dominika on 11 Dec,2021
Thank you for your positive feedback and rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

6/10 Okay

Wilma

Travelled with group
Liked: Cleanliness, staff & service
Overall the staff at the dinner function I attended were superb, room over rated, and expensive & bathroom needed painting, wardrobe doors creak when opening, bed is comfortable, view of lake was limited and view from bedroom window showed large roof below which had several missing tiles …. Needs repair. Breakfast ok limited vegetarian choice only beans / tomatoes toast etc. check in ! Takes along time … check out excellent
Stayed 1 night in Dec 2021
Response from Dominika on 11 Dec,2021
Thank you for your feedback and rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

8/10 Good

Shaun

Stayed 1 night in Nov 2021
Response from Dominika on 11 Dec,2021
Thank you for your rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

8/10 Good

Caroline

Stayed 1 night in Dec 2021

10/10 Excellent

Mr Paul

Stayed 1 night in Nov 2021
Response from Dominika on 11 Dec,2021
Thank you for your positive rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money. Quiet & peaceful stay. Staff friendly and helpful.
Stayed 1 night in Nov 2021
Response from Dominika on 11 Dec,2021
Thank you for your positive feedback and rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

2/10 Terrible

Lee

Stayed 1 night in Nov 2021
Response from Dominika on 28 Nov,2021
Thank you for your rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

6/10 Okay

Malcolm

Stayed 1 night in Nov 2021
Response from Dominika on 28 Nov,2021
Thank you for your rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good size. Excellent shower. In room entertainment good.
Stayed 3 nights in Nov 2021
Response from Dominika on 28 Nov,2021
Thank you for your positive feedback and rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Dominika on 28 Nov,2021
Thank you for your positive rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

2/10 Terrible

Lindsey

Stayed 2 nights in Nov 2021
Response from Dominika on 23 Nov,2021
Thank you for your rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Dominika on 23 Nov,2021
Thank you for your rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

10/10 Excellent

Marie

Stayed 1 night in Nov 2021
Response from Dominika on 23 Nov,2021
Thank you for your rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

2/10 Terrible

Gino

Stayed 1 night in Nov 2021
Response from Dominika on 23 Nov,2021
Thank you for your rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

6/10 Okay

Ian

Business traveller
Liked: Cleanliness, staff & service, room comfort
Comfortable bedroom……that’s it.
Room comfortable, evening meal limited and not great , breakfast very poor. Bacon and beans were stone cold (fridge cold), toaster would just warm the bread no matter how long it stayed in, quite poor and will not stop again.
Stayed 2 nights in Nov 2021
Response from Dominika on 23 Nov,2021
Thank you for your feedback and rating. I am sorry you had issues with your stay and I shall endeavour to ensure this is communicated to the team in an effort to rectify these issues. We do appreciate your custom and we do hope the above mentioned negative aspects of your stay will not deter you from giving us another opportunity to serve you better in the future. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

8/10 Good

Graham

Stayed 1 night in Nov 2021
Response from Dominika on 23 Nov,2021
Thank you for your positive rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

8/10 Good

Richard

Stayed 1 night in Nov 2021

8/10 Good

Wayne

Stayed 2 nights in Nov 2021

10/10 Excellent

Mr Paul

Stayed 1 night in Nov 2021
Response from Dominika on 8 Nov,2021
Thank you for your positive rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager

10/10 Excellent

Sara

Stayed 1 night in Nov 2021
Response from Dominika on 8 Nov,2021
Thank you for your positive rating. We look forward to welcoming you again soon. Kind regards Dominika Kaminska-Kornas Rooms Division Manager