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Reviews of Holiday Inn Express Cardiff Bay, an IHG Hotel

3 out of 5
Holiday Inn Express Cardiff Bay, an IHG Hotel
Longueil Close, Cardiff, Wales

Reviews

8.4

Very good

Rating 10 - Excellent. 386 out of 1000 reviews" "
Rating 8 - Good. 439 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Limna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a beautiful location. This was the worst Holiday Inn i have been to, i always prefer to stay in Holiday Inn but this one disappointed us. Staff were rude, wasn't ready to give us meal at 08.00 and the food was terrible. Coffee machine broken in the morning, there wasn't any alternative.
Stayed 1 night in Mar 2024

6/10 Okay

John

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our Sunday night stay. Very convenient for the Bay and a nice area. Nice comfy room and great view. Breakfast was great. Staff were friendly. We look forward to staying again.
Stayed 1 night in Feb 2024
Response from Kiera (Guest Service Manager) on 6 Feb,2024
Hi Jeff,Thank you for your kind review, we are thrilled you enjoyed your stay with us. We look forward to seeing you again too.Kind Regards

8/10 Good

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night for business
Hotel functional OK for one night stay reception staff very good
Stayed 1 night in Dec 2023

10/10 Excellent

Caroline

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable night but small bed
Over night stay as seeing jools holland at utilita Arena. Friendly staff and quiet room.
Stayed 1 night in Dec 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay, hotel did the job well
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Stayed 2 nights in Nov 2023

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly. Challenge to get a parking space but thankfully a very kind staff member gave me their space. Comfy rooms and a good breakfast too.
Stayed 1 night in Nov 2023

8/10 Good

Stuart

Stayed 1 night in Nov 2023

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perect and perfectly convenient.
Stayed 1 night in Nov 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Liked most everything except the Humming noise that kept me awake all night was it from the heating ??
Stayed 1 night in Nov 2023

4/10 Poor

Steve

Business traveller
Disliked: Room comfort
Car park nightmare!
Car park a nightmare! Got loads or people up at 2330 to move cars about due to the night shift having ocd
Stayed 1 night in Nov 2023

10/10 Excellent

Alys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Gideon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Keagh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Derrick
Really enjoyed Hotel was lovely and cleane
Stayed 2 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

GARETH

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
lack of hot water in the morning
Stayed 1 night in Oct 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located within 15 min walk of city center.
Stayed 2 nights in Oct 2023

6/10 Okay

Carol

Stayed 1 night in Sep 2023

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. Excellent comfortable large king bed.
Stayed 1 night in Sep 2023

8/10 Good

A

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Great location, really comfortable beds and spotlessly clean. Staff were helpful and friendly at all times, we even had a complimentary room upgrade. The only negative was breakfast - it was served between 8am and 11am on Saturday, we came down at 9:30am and there were no tea or coffee mugs, the plates ran out shortly after, and the bacon tray was empty. The fact this happened on a busy Saturday morning in itself, was no great problem, probably even to be expected, but the length of the WAIT for clean crockery and supply of bacon (and croissants), was surprising given the fabulous service elsewhere. We left after approx 30-40 mins, having made our tea in disposable cups (used for takeaway drinks) and using cereal bowls for our beans, eggs and sausage, leaving behind a 'crowd' of people still waiting for mugs / plates. Apart from the disorganised breakfast (you definitely dropped the ball there IHG), we had a great stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Loreta De

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to the city centre. The staff are friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Stayed 1 night in Sep 2023

8/10 Good

Caitlyn

Stayed 1 night in Sep 2023

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
The staff were friendly and helpful. Hotel was clean and fresh. Was everything we needed for our visit to Cardiff. Luckily we got dropped there as car park was full.
Stayed 1 night in Sep 2023

10/10 Excellent

Damon

Travelled with family
Liked: Amenities
Stayed here several times now. Upgraded since last time I visited and just a 10 min walk to either the bay or city centre.
Stayed 3 nights in Aug 2023

2/10 Terrible

Kara

Stayed 1 night in Sep 2023

6/10 Okay

Abdikadir

Stayed 1 night in Aug 2023

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Good Location. Nice walks. Check in was bit of an issue as we book two rooms with Single beds! Hotel said that we didn’t. Showed him my booking and he said that not what is showing on the system and this is why you need to book direct, I honestly don’t know who is at fault Ebookers or the Hotel. Decided to eat at the hotel I waited 45 Minutes for my food, very slow. Overall the Hotel was ok.
Stayed 1 night in Aug 2023

8/10 Good

Deon

Liked: Cleanliness, property conditions & facilities
Parking arrangements are not good - 1st come 1st serve basis, BUT you need to pay upfront regardless and no refund if parking is unavailable.
Stayed 1 night in Aug 2023

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Ola

Travelled with partner
Liked: Cleanliness, staff & service
I like the nice breakfast and nice location, also the quick check in and out. I don’t like the room size, it just had a small table, we were put a disabled person’s room. I also do not like the £10 per night parking fee.
Stayed 2 nights in Aug 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a good location
Nice hotel in a good location. Freindly and helpful staff. Only minor point is that the carpet in the room was a little stained and could do with a good shampoo. Otherwise the room was comfortable and modern.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location but uncomfortable beds
Stayed for one night as a couple. The room was clean and shower good. The bed was not great, you rolled to the middle on your own and when two of you rolled together and ou could also feel the springs! We're not large people so it's not a weight thing.. So only good for one night as didn't have much sleep. The breakfast was OK, you get sausage, watery scrambled egg, bacon and beans and a few continental things so least you can start the day with something. The hotel is in a great location! Easy to walk to the bay or city center and other than road noise it's in a quiet location. We were on the carpark side and we're able to have to window open all night and we're only woken by some guests in the carpark early in the morning. The river side is noise due to the road.
Stayed 1 night in Aug 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s the small things….
Very pleasant staff & a good stay thanks if you want to make small improvements the armchair in room 15 either needs a special clean or to be replaced as the headrest looks dirty ( I’m sure it wasn’t but it’s the look that counts) lighting in the rooms could be better arranged for instance the side lights could be separately controlled to enhance the ambiance in the room at night. Also the tables on the cafe terrace need to be re-arranged. The big table should not be in front of the heater at the top because it inhibits customers walkway. I suggest putting the smaller tables at the top end and the large table at the bottom move the heater down there if you must but together at the top blocks the flow for customers - unnecessarily. Look forward to using your hotels again.
Stayed 1 night in Jul 2023

10/10 Excellent

Neil

Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Cardiff! 😀
Stayed 1 night in Jun 2023

10/10 Excellent

debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely and friendly. Particularly the Scottish lady whose name I didn’t catch
Stayed 1 night in Jun 2023

2/10 Terrible

Mike

Stayed 1 night in Jun 2023

8/10 Good

Marian

Stayed 1 night in May 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We could walk into the City Centre It was situated near a relaxing waterway
Stayed 2 nights in May 2023

8/10 Good

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really wished the room had a hair dryer. Didnt realise until too late to ask for one.
Stayed 1 night in May 2023

4/10 Poor

NIna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty, 1 toilet roll for a family of 4, it was noisy and carrying bags up the stairs with children as the lift did not work was inconveinent.
Stayed 1 night in Apr 2023

6/10 Okay

Deborah

Stayed 1 night in Apr 2023