2/10 Terrible
Humberto
Travelled with family
23 Aug,2021
This had to be the worst experience ever with Hotels.com. We got to this place with our 105 years old grandmother only to find that nobody knew what was going on. We waited for over 2 hours for someone to come to meet us and let us into the apto and nobody came. The front desk were rude and told us they did not have anything to do with the reservation and the phone provided was not in service. After a long wait we had to go rent another hotel. After calling hotels. com 3+ times they continue to send us emails saying the property declined to give us our money back even though nobody was there! THIS PROPERTY IS A SCAM AND HOTELS.COM WONT DO ANYTHING ABOUT IT!!!!!!!!! DONT GET SCAMED LIKE WE DID!!!!!
Humberto
Stayed 1 night in Jul 2021