Pool

Reviews of Santa Catalina Hotel

4 out of 5
Santa Catalina Hotel
Carrera 6, Cl. del Candilejo #32 - 62, Cartagena

Reviews

9.0

Wonderful

Rating 10 - Excellent. 450 out of 666 reviews" "
Rating 8 - Good. 130 out of 666 reviews" "
Rating 6 - Okay. 50 out of 666 reviews" "
Rating 4 - Poor. 20 out of 666 reviews" "
Rating 2 - Terrible. 16 out of 666 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredible hotel and very close to everything in El center. Staff was great and willing to assist with everything. We will definitely be back
Stayed 2 nights in Mar 2024

10/10 Excellent

Raynald, Quincy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located within the inner city. The staff and rooms are excellent. The neighborhood is no more noisy or filled with hawkers than any other part of the city. If you are looking for peace and quiet, don’t go to Cartagena. If you are looking for energy, color, music, and nightlife then this is the right city for you. The Catalina is highly recommended.
Stayed 4 nights in Mar 2024
Response from Front Desk Santa Catalina on 27 Mar,2024
Dear Raynald,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast
Stayed 3 nights in Mar 2024
Response from Front Desk Santa Catalina on 27 Mar,2024
Dear Rebecca,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención del personal del Hotel eso los hace únicos y especiales, excelente trabajo de las personas que limpian y organizan las habitaciones.
Stayed 4 nights in Mar 2024
Response from Front Desk Santa Catalina on 27 Mar,2024
Estimado Maria, En nombre del hotel Santa Catalina queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Nos alegra mucho saber que le haya gustado nuestro hotel.Esperamos volver a tener el gusto de atenderlo/a en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.Saludos cordiales,

10/10 Excellent

Jose Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, Santa Catalina is the best hotel in Cartagena.
Stayed 4 nights in Mar 2024
Response from Front Desk Santa Catalina on 26 Mar,2024
Dear Jose Luis,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

8/10 Good

alberto

Travelled with family
Liked: Cleanliness, staff & service
not goid breakfast
Stayed 1 night in Mar 2024
Response from Front Desk Santa Catalina on 19 Mar,2024
Dear Alberto,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are very sorry to read that we did not meet your expectations on the Breakfast service. We checked it out with the staff involved and we are taking corrective actions to continuously improve our guests experience. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Perfect location.
Stayed 3 nights in Mar 2024
Response from Front Desk Santa Catalina on 19 Mar,2024
Dear Rosa,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Anton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff provide unbelievable service. Julio was superb. Always with a smile and provides the best service.
Stayed 1 night in Mar 2024
Response from Front Desk Santa Catalina on 19 Mar,2024
Dear Anton,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Ludis

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an unforgettable experience at the hotel. The attention, service, kindness.. everything. We are forever thankful. Quiero agradecer a Stephanie, Ernesto, Julio, Ederson (el muchacho de la puerta) , Luis el encargado de la limpieza de nuestra habitación ,Alexa y Loren. Estas personas hicieron que tuviera una experiencia inolvidable en el hotel. Su atención, amabilidad, servicio no solo conmigo sino con mi familia. Estamos eternamente agradecidos con todos . Definitivamente Santa Catalina siempre será el único hotel que visitaremos en Cartagena. Son extremadamente especiales.
Stayed 3 nights in Mar 2024
Response from Front Desk Santa Catalina on 12 Mar,2024
Estimada Sra Ludis, En nombre del hotel Santa Catalina queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Nos alegra mucho saber que le haya gustado nuestro hotel.Esperamos volver a tener el gusto de atenderlos en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.Saludos cordiales,

8/10 Good

Jazmine

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good option
Stayed 4 nights in Mar 2024
Response from Front Desk Santa Catalina on 12 Mar,2024
Dear Jazmine,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Raisa, miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location , location is perfect, you can walk anywhere, we walked to Getsemaní , cafe Del Mar , La serrezuela. Taxi from de airport 20 mil pesos and to return 30 mil pesos . Taxi to boca grande 15 mil pesos. We could see the alquimico bar from our balcony and the the back of the hotel looks to the portal de los dulces and La torre del reloj. The staff very attentive during the breakfast Edwin was always on top of everything that we needed there was another girl also very good yorelki don’t remember her name. The room very clean . The girl in the from desk don’t remember her name she help us with the excursion to bora bora very professional.We will definitely stay here again.
Stayed 5 nights in Mar 2024
Response from Front Desk Santa Catalina on 12 Mar,2024
Dear Raisa,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great location. Kind of loud at night but still very nice area. Close to everything.
Stayed 4 nights in Feb 2024
Response from Front Desk Santa Catalina on 5 Mar,2024
Dear Ana,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

6/10 Okay

Edgar

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Terrible that the elevator was always broke and the conditions of the stairways are miserable. Terrible that I reported that the toilet was letting the water running and never got fixed. Amenities not available because of a wedding… and the back up at the Sofia… not good as they also were hosting a wedding. Very expensive to the low quality offered as a whole!
Stayed 3 nights in Feb 2024
Response from Front Desk Santa Catalina on 5 Mar,2024
Dear EdgarOn behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are very sorry to read all the inconveniences presented in your stay, your comment is shared with the area in charge and we are taking corrective actions to continuously improve our guests experienceWe are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

4/10 Poor

Monica

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The elevator was not working properly at all times more than once we had to go up and down the stairs
Stayed 5 nights in Feb 2024
Response from Santa Catalina Team on 28 Feb,2024
Dear Monica,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are deeply sorry to read you have had a bad experience with our services. We invite you to give us a more precise feed-back on the services that we could improve in order to meet your expectations. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Celia Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Alejandra Barcos Equipo Santa Catalina on 26 Feb,2024
Estimada Celia, En nombre del hotel Santa Catalina queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Nos alegra mucho saber que le haya gustado nuestro hotel.Esperamos volver a tener el gusto de atenderlo/a en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.Saludos cordiales,

10/10 Excellent

Roberto

Travelled with family
Todo muy agusto
Stayed 4 nights in Feb 2024
Response from Alejandra Barcos Equipo Santa Catalina on 26 Feb,2024
Estimado Roberto, En nombre del hotel Santa Catalina queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Nos alegra mucho saber que le haya gustado nuestro hotel.Esperamos volver a tener el gusto de atenderlo/a en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.Saludos cordiales,

10/10 Excellent

Sanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool with a view was a wonderful place to unwind after a day of walking in the hot sun. We found the TV in the room a bit too big for the wall it was on, and kept bumping into it when entering the room
Stayed 3 nights in Feb 2024
Response from Santa Catalina Team on 26 Feb,2024
Dear Sanna,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel within walking distance to everything in the city center. One important note - this location has lots of rooftop bars, dancing and music until late at night. Also, this is central america, so standards are different - don't expect a tranquil European 5 star experience here. We did get excellent value for our stay. The room was nice size and very clean. The staff was super friendly and very helpful. The food in the main restaurant was good and the food in the Incanto bar was excellent.
Stayed 3 nights in Feb 2024
Response from Santa Catalina Team on 20 Feb,2024
Dear Heather,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

8/10 Good

Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Santa Catalina was a great location for my vacation in Cartagena. With its beautiful roof top pool and bar. Amazing Peruvian dining option. Spacious and always kept clean room. I was very impressed with the facilities and the staff. I would like to mention that Jessie and Julio from front desk always made us feel welcomed and making sure we were always taken care of.
Stayed 10 nights in Jan 2024
Response from Santa Catalina Team on 16 Feb,2024
Dear Mateo,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Warren, Brunswick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an amazing experience at Santa Catalina! Centrally located to everything. Friendly and professional staff. Beautiful amenities and ambience. Delicious food and drinks at rooftop bar.
Stayed 4 nights in Feb 2024
Response from Santa Catalina Team on 9 Feb,2024
Dear Warren,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

8/10 Good

THOMAS

Travelled with family
Liked: Cleanliness, staff & service
Very nice stay.Unit was clean staff were excellent 👌
Stayed 1 night in Feb 2024
Response from Santa Catalina Team on 7 Feb,2024
Dear Thomas,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Mauro

good
Stayed 3 nights in Jan 2024
Response from Santa Catalina Team on 5 Feb,2024
Dear Mauro,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

6/10 Okay

Danelia

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The general reception staff was very sweet and polite. The breakfast - sooo bare and plain, nothing absolutely nothing to write home about. The pool - super rough, those lounge chairs were so painful, horrible conditions. The umbrella at the pool flew over and hit my head.
Stayed 3 nights in Jan 2024
Response from Front Desk Santa Catalina on 29 Jan,2024
Dear Danelia,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are very sorry to read that we did not meet your expectations, We checked it out with the staff involved and we are taking corrective actions to continuously improve our guests experience. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

6/10 Okay

Mohammed, Lakewood Ranch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Water in shower cold. If you want to stay up all night by the noise of the music non stop below your window, stay here
Stayed 4 nights in Jan 2024
Response from Front Desk Santa Catalina on 26 Jan,2024
Dear Mohammed,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, staff friendly and area nice
Stayed 3 nights in Jan 2024
Response from Front Desk Santa Catalina on 25 Jan,2024
Dear Monique,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Deborah J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so very glad that I chose this hotel. It is near to absolutely everything. I was shocked to walk out the back door of the hotel to find that the famous Torre de Reloj was right there ! Then I realized that Parque Centenario was right across the street from the Torre de Reloj. Money Exchange service is right across the street from the hotel. The rooftop pool was very relaxing after a hot day of exploring. The staff was wonderful. Estefany (sp?) helped arrange a motorbike tour for us and assisted my interaction with a nearby pharmacy when my husband got sick and even arranged to have the medicine delivered directly to the hotel. The mini-bar is stocked with water, juices and Gatorade which came in very handy. It’s essential for such a hot climate. Two of the restaurants that I went to, Alma and Espíritu Santo, were no more than two blocks from the hotel. It wasn’t until I had been there for two days that I realized how close I was to so many points of interest. I would absolute stay here again.
Stayed 6 nights in Jan 2024
Response from Front Desk Santa Catalina on 25 Jan,2024
Dear Deborah,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Arletys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Rooms are clean and have a lot of space. Staff is super friendly. Hotel is just behind the clock plaza. Great ambience. Next to the police station. Super safe. I really recommend it.
Stayed 4 nights in Jan 2024
Response from Front Desk Santa Catalina on 25 Jan,2024
Dear Arletys,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel. Breakfast was delicious, the staff was lovely and our room facing the courtyard was quiet. We would go back!
Stayed 6 nights in Jan 2024
Response from Front Desk Santa Catalina on 25 Jan,2024
Dear Kim,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really well situated near the clock tower. The breakfast was good apart from confusion on what was available. Set menu item's was very different and not flexible until I spoke to the manger Raphael. He was very accommodating. Limited coffee My room was larger than expected with a balcony. Shower door was awkward as it swung into the shower instead of out. Safe is not anchored to anything and could be removed from the room easily
Stayed 3 nights in Jan 2024
Response from Alejandra Barcos Equipo Santa Catalina on 22 Jan,2024
Dear Jeffrey,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from Santa Catalina Team on 7 Feb,2024
Dear Yolanda,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Ilana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location if you’re with friends and want to be walking distance to all the clubs and bars! It is located at the loudest intersection in Cartagena and, while the windows have great soundproofing, you can hear the base from the music playing next door all through the night and early hours of the morning. It surprisingly didn’t disturb my sleep but if you are a light sleeper this may not be the hotel for you. The rooftop pool is great but there are only 3 lounge chairs around it so you need to stay in the water or else try and find a spot on the ground. I hope they invest in some nice lounge chairs! I would definitely stay there again if traveling with girlfriends!
Stayed 4 nights in Dec 2023
Response from Alejandra Barcos Equipo Santa Catalina on 2 Jan,2024
Dear Ilana,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Camila, Miramar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Friendly Staff! Julio from the Front Desk was fantastic! Property was beautiful, food great, cleanliness impecable.
Stayed 2 nights in Dec 2023
Response from Santa Catalina Team on 2 Jan,2024
Dear Camila,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

4/10 Poor

Kattia

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Alejandra Barcos Equipo Santa Catalina on 22 Jan,2024
Dear Kattia,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are deeply sorry to read you have had a bad experience with our services. We invite you to give us a more precise feed-back on the services that we could improve in order to meet your expectations. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations.

10/10 Excellent

Jaclynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location. Close to everything and walkable. The rooftop bar was beautiful and lit so pretty in the evening. The breakfast was delicious. This hotel has a restaurant and bar the pool was perfect for a nice dip during the day !
Stayed 3 nights in Dec 2023
Response from Santa Catalina Team on 19 Dec,2023
Dear Jaclynn,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Lia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel in the heart of the walled city. Next to all the restaurants and bars, the location cannot be beat. Beautiful rooftop pool.
Response from Santa Catalina Team on 5 Feb,2024
Dear Lia,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Rafael, Gaithersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Excellent location and their in-house restaurant was amazing.
Stayed 2 nights in Dec 2023
Response from Santa Catalina Team on 13 Dec,2023
Dear Rafael,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and rooftop pool was amazing!
Stayed 4 nights in Dec 2023
Response from Santa Catalina Team on 13 Dec,2023
Dear Guadalupe,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Ashly

Stayed 4 nights in Dec 2023
Response from Santa Catalina Team on 13 Dec,2023
Dear Ashly,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Santa Catalina Team on 16 Feb,2024
Dear Jason,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2023
Response from Santa Catalina Team on 5 Dec,2023
Estimada Angela, En nombre del hotel Santa Catalina queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Nos alegra mucho saber que le haya gustado nuestro hotel.Esperamos volver a tener el gusto de atenderlo/a en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.Saludos cordiales,

10/10 Excellent

Ethan, Bronx

Stayed 5 nights in Oct 2023
Response from Santa Catalina Team on 2 Jan,2024
Dear Ethan,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

8/10 Good

Andrea

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Santa Catalina Team on 2 Jan,2024
Estimada Andrea, En nombre del hotel Santa Catalina queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Nos alegra mucho saber que le haya gustado nuestro hotel.Esperamos volver a tener el gusto de atenderlo/a en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.Saludos cordiales,

8/10 Good

Usha Barwale

Stayed 4 nights in Nov 2023
Response from Santa Catalina Team on 19 Dec,2023
Dear Usha,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Alfonso C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Excellent location Excellent service Excellent staff
Stayed 5 nights in Nov 2023
Response from Front Desk Santa Catalina on 27 Nov,2023
Dear Alfonso,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Santa Catalina Team on 16 Nov,2023
Estimado Kevin, En nombre del hotel Santa Catalina queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Nos alegra mucho saber que le haya gustado nuestro hotel.Esperamos volver a tener el gusto de atenderlo en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.Saludos cordiales,

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Omar
Desde que en tea el servicio es impresionante de amable, te sientes súper bien que sientas que no saliste a de casa, en la pisina serviciales cada vez que sales del hotel una Sonriza en el restaurante súper sus empleados muy serviciales pendientes y amable a cada momento de verlo hasta el que limpia, los felicito por su personal y como tienen su hotel de bello sin hablar del olor de cada pedazo de su hotel una aroma súper…. Nuevamente buena elección…..
Stayed 2 nights in Nov 2023
Response from Alejandra Barcos Equipo Santa Catalina on 15 Nov,2023
Estimado Sr Omar, En nombre del hotel Santa Catalina queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Nos alegra mucho saber que le haya gustado nuestro hotel.Esperamos volver a tener el gusto de atenderloa en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.Saludos cordiales,

10/10 Excellent

Jacqueline, Kernersville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Everything was exceptional.
Response from Santa Catalina Team on 14 Nov,2023
Dear Jacqueline,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We are glad to know that you enjoyed our hotel.We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Santa Catalina Team on 14 Nov,2023
Estimada Margaret, En nombre del hotel Santa Catalina queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Nos alegra mucho saber que le haya gustado nuestro hotel.Esperamos volver a tener el gusto de atenderlo/a en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.Saludos cordiales,

6/10 Okay

Michel Gaston

Disapointed
Stayed 3 nights in Nov 2023
Response from Santa Catalina Team on 9 Nov,2023
Dear MIchel Gaston,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We invite you to give us a more precise feed-back on the services that we could improve in order to meet your expectations. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

2/10 Terrible

Tarun

Response from Front Desk Santa Catalina on 29 Nov,2023
Dear Tarun,On behalf of all the Santa Catalina hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us.We invite you to give us a more precise feed-back on the services that we could improve in order to meet your expectations. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,