Front of property – evening/night

Reviews of Grand Belllo Hotel JBCC

3.5 out of 5
Grand Belllo Hotel JBCC
48 Jalan Inderaputra, Johor Bahru

Reviews

8.2

Very good

Rating 10 - Excellent. 56 out of 144 reviews" "
Rating 8 - Good. 61 out of 144 reviews" "
Rating 6 - Okay. 19 out of 144 reviews" "
Rating 4 - Poor. 4 out of 144 reviews" "
Rating 2 - Terrible. 4 out of 144 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Shaffiee

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shows poor maintenance and lightings was very poor in the hotel. Makes guest feels less secured.
Stayed 1 night in Jan 2019
Response from Amierul AHMAD | Guest Relation Executive on 18 Mar,2020
Dear Mr.Shaffiee, Greeting from Grand Belllo Hotel JBCC, We are apologise for the frustration this has caused during your stay. Thank you so much for letting us know. We definitely will improve our hotel service by time to time, your feedback is valuable to us. Do not hesitated to contact us for any further enquiry. Best Regards, Thank you.

8/10 Good

Goh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is good, lots of laughter in the morning when staffs were cleaning up. Disrupted my sleep.
Stayed 1 night in Dec 2019
Response from Amierul AHMAD | Guest Relation Executive on 17 Jan,2020
Dear Mr. Goh, Greetings from Grand Belllo Hotel JBCC, Thanks for the feedback on your experience with our hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. We are apologize for our housekeeping team who laughing during their cleaning time, our management will take serious on this matter. If you have any more questions, comments, concerns or compliments, please feel welcome and do not hesitated to reach back out as we would be more happy to assist. Best Regards, Thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, basic amenities are well worth and services are good. At least getting grab is easy for the drivers to go through.
Stayed 1 night in Jan 2020
Response from Amierul AHMAD | Guest Relation Executive on 17 Jan,2020
Dear Guest, Greeting from Grand Belllo Hotel JBCC, Thank you for your feedback on your experience with out hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. If you have any more questions, comments or concerns or compliment, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best Regards, Thank you.

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here for 2nd times. Hotel room was clean and nice, very comfortable stay, just a bit trouble to find food, walk 20 mins or more to the nearest shopping mall R&F mall. A little bit of advise please provide 2 bottles of shower gel for 2 pax stay, because the bottle is too small, not enough for 2. Also there is no slippers provided.
Stayed 1 night in Jan 2020
Response from Amierul AHMAD | Guest Relation Executive on 17 Jan,2020
Dear Ms. Ivy, Greeting from Grand Belllo Hotel JBCC, Thank you for your feedback on your experience with out hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. Moreover, we do provide slipper however its subject to request. For future stay, you may request slipper at our front desk. If you have any more questions, comments or concerns or compliment, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best Regards, Thank you.

8/10 Good

Goh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable priced property, will visit again soon.
Stayed 1 night in Dec 2019
Response from Amierul AHMAD | Guest Relation Executive on 24 Dec,2019
Dear Mr. Goh, Greeting from Grand Belllo Hotel JBCC, Thank you for your feedback on your experience with out hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. If you have any more questions, comments or concerns or compliment, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best Regards, Thank you.

8/10 Good

Goh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is decent for a price range of below S$50, nothing to complain about. Water pressure from shower head and rain shower not strong enough.
Stayed 1 night in Dec 2019
Response from Amierul AHMAD | Guest Relation Executive on 24 Dec,2019
Dear Mr. Goh, Greeting from Grand Belllo Hotel JBCC, We are apologies for frustration this has caused during your stay. Once again, we apologize for our failure to serve you well. Thanks so much for letting us know. We definitely will improve our hotel service by time to time Your feedback is valuable to us. Do not hesitated to contact us for any further enquiry. Best regards, Thank you.

8/10 Good

Kelvinator

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cozy and comfortable bed as usual, friendly staff at the counter.
Stayed 1 night in Dec 2019
Response from Amierul AHMAD | Guest Relation Executive on 24 Dec,2019
Dear Mr. Kelvinator, Greeting from Grand Belllo Hotel JBCC, Thank you for your feedback on your experience with out hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. If you have any more questions, comments or concerns or compliment, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best Regards, Thank you.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Amierul AHMAD | Guest Relation Executive on 20 Dec,2019
Dear Guest, Greeting from Grand Belllo Hotel JBCC, Thank you for the feedback on your experience with our hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. If you have any more questions, comments or concerns or compliments, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best Regards, Thank you.

6/10 Okay

Guest

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I like everything about this hotel except the front desk staffs. They are rude and unfriendly and unhelpful as well. I also dont like the fact that this hotel doesnt have room service and no restaurant to provide lunch and dinner. Their customer service team is horrible. I left something in my room and emailed them for help but they completely ignored my email and calls. Not good service.
Stayed 3 nights in Dec 2019
Response from Amierul AHMAD | Guest Relation Executive on 16 Dec,2019
Dear Guest, Greeting from Grand Belllo Hotel JBCC, We are apologies for the frustration this has caused during your stay. Once again, we apologize for our failure to serve you well. Thanks so much for letting us know. We definitely will improve our hotel service by time to time Your feedback is valuable to us. Moreover, really appreciate if you can provide us your booking ID for us to investigate and rectify the issue and will get back to you as soon as possible. Do not hesitated to contact us for any further inquiry. Best regards, Thank you

8/10 Good

Kelvinator

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Nice and cosy hotel near to the customs, reasonable pricing and friendly counter staffs!
Stayed 1 night in Dec 2019
Response from Amierul AHMAD | Guest Relation Executive on 13 Dec,2019
Dear Mr. Kelvin, Greetings from Grand Belllo Hotel JBCC, Thanks for the feedback on your experience with our Hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. If you have any more questions, comments, or concerns or compliments, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best Regards, Thank you.

4/10 Poor

Ng

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Amierul AHMAD | Guest Relation Executive on 13 Dec,2019
Dear Guest, Greeting from Grand Belllo hotel JBCC, Thanks for the feedback on your experience with our Hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. If you have any more questions, comments, or concerns or compliments, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best Regards, Thank you.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2019
Response from Amierul AHMAD | Guest Relation Executive on 9 Dec,2019
Dear Guest, Greeting from Grand Belllo Hotel, Thanks for the feedback on your experience with our Hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. If you have any more questions, comments, or concerns or compliments, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best Regards, Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 6 nights in Nov 2019
Response from Amierul AHMAD | Guest Relation Executive on 3 Dec,2019
Dear Guest, Thanks for the feedback on your experience with our Hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. If you have any more questions, comments, or concerns or compliments, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best Regards,Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Amierul AHMAD | Guest Relation Executive on 18 Nov,2019
Dear Guest, Greeting from Grand Belllo Hotel, Thanks for the feedback on your experience with our Hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. If you have any more questions, comments, or concerns or compliments, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best Regards, Thank you. Amierul AHMAD | Guest Relation Executive

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
recommend to have more room amenities like coffee tea sachets and toilet amenities
Stayed 2 nights in Nov 2019
Response from Amierul AHMAD | Guest Relation Executive on 15 Nov,2019
Dear Guest, Greeting from Grand Belllo Hotel JBCC, We are apologies for frustration this has caused during your stay. Further to your feedback, on your next future stay with grand belllo hotel, you may request extra for the amenities and it is complementary for the first request. Once again, we apologize for our failure to serve you well. Thanks so much for letting us know. We definitely will improve our hotel service by time to time Your feedback is valuable to us. Do not hesitated to contact us for any further enquiry. Best regards, Thank you. Amierul AHMAD | Guest Relation Executive

8/10 Good

Noraisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay
Stayed 1 night in Nov 2019
Response from Amierul AHMAD on 6 Nov,2019
Dear Ms.Noraisha, Greeting from Grand Belllo Hotel JBCC, Thank for the feedback on your experience with our hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. If you have any more questions, comments, concern or compliments, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best Regards, Thank you. Amierul AHMAD | Guest Relation Executive

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is convenient, right in front of the lobby. The check in is very fast and the room is nice, comfortable. Strong WiFi, warm water pressure, nice bed.
Stayed 1 night in Oct 2019
Response from Amierul AHMAD | Guest Relation Execuitve on 7 Oct,2019
Dear Guest, Greeting from Grand Belllo Hotel, Thanks for the feedback on your experience with our Hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. If you have any more questions, comments, or concerns or compliments, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best Regards, Thank you. Amierul AHMAD | Guest Relation Executive

6/10 Okay

Kim Beng

Decent hotel with good breakfast
The hotel experience was as much as expected. Rooms were clean and comfortable, and the bathroom was actually larger than I thought it would be. The breakfast buffet was more than decent, and quite a good deal at MYR20 per person.
Stayed 2 nights in Sep 2019
Response from Amierul AHMAD | Guest Relation Executive on 1 Oct,2019
Dear Mr.Kim, Greeting from Grand Belllo Hotel, Thanks for the feedback on your experience with our Hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. If you have any more questions, comments, or concerns or compliments, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best Regards, Thank you. Amierul AHMAD | Guest Relation Executive

10/10 Excellent

Woo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management's should not blocked the entrance and exit driveway inorder to let guests and friends vehicles freeway in and out the property premises.
Stayed 3 nights in Sep 2019
Response from Amierul AHMAD | Guest Relation Executive on 27 Sept,2019
Dear Mr.Woo, Greeting from Grand Belllo Hotel, We are apologies for the confusion and frustration this has caused during your stay. Kindly be informed, we blocked the entrance due to security purpose. Moreover, free parking is provided for our inhouse guest. Once again, we apologize for our failure to serve you well. Thanks so much for letting us know. We definitely will improve our hotel service by time to time Your feedback is valuable to us. Do not hesitated to contact us for any further enquiry. Best regards Thank you, Amierul AHMAD | Guest Relation Executive

6/10 Okay

keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nothing special. just that location is so so. it is in between my shopping centres but need to travel by car. the hotel also has live band which may affect some rooms at night.
Stayed 1 night in Mar 2019
Response from Amierul AHMAD | Guest Relation Executive on 23 Sept,2019
Dear Ms.Keith, Greeting from Grand Belllo Hotel, We are apologize for the confusion and frustration this has cause during your stay. Thanks so much for letting us know. We definately will imorove our hotel service by time to time. Your feedback is valuable to us. Do not hesitated to contact us for any further inquiry. Best Regards. Thank you. Amierul AHMAD | Guest Relation Executive

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and dust free room. Will be back soon
Stayed 2 nights in Aug 2019
Response from Amierul AHMAD | Guest Relation Executive on 20 Sept,2019
Dear Ms Michelle, Greeting from Grand Belllo Hotel, Thanks for the feedback on your experience with our hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. If you have any more questions, comments or concern or compliments, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best regards, Thank you Amierul AHMAD | Guest Relation Executive

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean hotel . but restaurant was under renovation -- should have advised prior to booking as we ended up ordering grab / food panda. overall - the rooms are clean and well maintained.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Thankyou so much for comfort accommodation! I love the smell so much !!! Will repeat my staycation here !
Stayed 1 night in Aug 2019
Response from Amierul AHMAD | Guest Relation Executive on 21 Sept,2019
Dear Guest, Greeting from Grand Belllo Hotel, Thanks for the feedback on your experience with our Hotel service. We sincerely appreciate your insight because it helps us build a better hotel service experience. If you have any more questions, comments, or concerns or compliments, please feel welcome and do not hesitated to reach back out as we would be more than happy to assist. Best Regards, Thank you. Amierul AHMAD | Guest Relation Executive

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019
Response from Fred on 3 Oct,2019
thank you for your generous compliment, we will try our level best to make the hotel better place to stay.

8/10 Good

cheen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Fred on 13 Aug,2019
Thank you for your kind feedback , we looking forward to service you again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Restaurant whas being renovated, no ware to eat unles take taxi
Stayed 2 nights in Jul 2019
Response from Grand Belllo Hotel on 7 Aug,2019
Sorry about the inconvenience caused. Our F&B is under renovation. A new look and food are coming soon... Please visit our website for more information.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was everything we needed arriving late at night after a long day of travel. Staff were incredibly helpful - went above and beyond to help us with a few things we needed.
Stayed 1 night in Jun 2019
Response from Hotel Management on 4 Jul,2019
Thank you for your compliment, we looking forward for your return soon

6/10 Okay

Verified traveller

Travelled with family, Business traveller
The room was small and the window open to walkway. Breakfast is nice. Becareful as your cellphone will auto roaming to Singapore network.
Stayed 4 nights in Apr 2019
Response from hotel management on 4 Jul,2019
Thank you for your feedback, we looking forward for your return soon

10/10 Excellent

Kent, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Near to the woodland checkpoint. Good amenities with toothbrush and hair dryer. Comfortable beds and pillows. Only 1 cons is the limited variety of the breakfast.
Stayed 2 nights in May 2019
Response from fred on 3 Aug,2019
Thank u for ur feedback , out outlet will undergo quality improvement process and will come back with fresh look by september

8/10 Good

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for a short trip
Receptionist was welcoming and friendly. Breakfast has quite wide variety, I enjoyed it! Other than their drinks which has some dirt compound in the container, staff should be more aware of cleanliness. Hotel room is great! No view for my room but it’s ok. Pillows are too soft, really soft so no neck support but all I can say is the amount is worth the stay.
Stayed 1 night in May 2019
Response from Hotel Management on 4 Jul,2019
Thank you for your compliment, we looking forward for your return soon

10/10 Excellent

Sabri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel value for money
Stayed 1 night in May 2019
Response from Hotel Management on 4 Jul,2019
Thank you for your compliment, we looking forward for your return soon

6/10 Okay

Isaac, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities
Check-in was fast, staff was very friendly. Knocked the room door as usual before entering...heard some kid's voice saying "Come in". Friend didn't hear it, only I heard it. Room was fine but had the kind of animal smell - which I think is was from the carpet. Informed front desk to get someone to spray the room but nobody came to do it. Toilet was clean, not too small with sufficient amenities.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Jimmy jenson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights.Front desk staff was friendly and helpful. Clean family room was great for family of 4. The bed was so comfortable, it was hard to get the kids to get up. Shower pressure was good. Breakfast - a good spread too. We had sambal sotong one day and prawn sambal the next. Wifi speed was great. Ample parking available. Will definitely stay here again. Oh, the Medan Selera Tepian Tebrau that offers delicious seafood, is only 10 mins away. Despite the limited menu, they offer room service with last order at 9.30pm.
Stayed 2 nights in Mar 2019

8/10 Good

Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pit stop before enter Singapore
Friendly front desk, quick check in/out, small yet comfort room. Mattress a bit hard but okay. Good shower and water drainage. Simple buffet breakfast before start off the day. Room facing court yard well quiet night resting.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to stay. Room little bit small.
Stayed 1 night in Mar 2019

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a good stay for my family
Stayed 2 nights in Mar 2019

10/10 Excellent

Bassy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ;)
The room was clean and nice. It did not give any unpleasant odor which can be found in some other hotels in JB. The bed especially was really more than what I have expected : not too soft, and the pillows were big enough. The breakfast was good too. Although my room was in the middle row with a window (with curtain to hide from rooms opposite and the corridor in between), i still felt very pleased with the room. Overall, this was a very good and comfort experience. Highly recommended to others.
Stayed 2 nights in Mar 2019

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended for quiet stay.
minor issue which been addressed.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful and excellent. Hospitality for staff was also awesome and approachable. Definitely will book again when i'm back for another staycation
Stayed 1 night in Mar 2019

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
no frills no fuss hotel. honestly, the hotel is value for money at this price point.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only thing about the hotel is not near with the shops eg coffee shop
Stayed 1 night in Feb 2019

8/10 Good

Mariam Hashim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast need to improve less choice no noodles fruits only one type and no kueh2.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Masarosachan

Travelled with partner
Liked: Staff & service, property conditions & facilities
The biddet at the toilet is not working. Bottled water were forgotten and hair dryer stop intermittently. However, the staff Service is good and try to make things right for us. It was a nice stay for a short layover.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019