Seasonal outdoor pool

Reviews of Best Western Turquoise Inn & Suites

2.5 out of 5
Best Western Turquoise Inn & Suites
535 E Main Street, Cortez, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 391 out of 981 reviews" "
Rating 8 - Good. 377 out of 981 reviews" "
Rating 6 - Okay. 138 out of 981 reviews" "
Rating 4 - Poor. 50 out of 981 reviews" "
Rating 2 - Terrible. 25 out of 981 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

TRACI

Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive place to rest our head
Stayed 1 night in Mar 2024
Response from Kritter on 22 Mar,2024
Thank you for the scores and we are happy to serve you again! from all of us at Best Western Turquois Inn, have safe travels and will see you again soon!

10/10 Excellent

Ashley

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Look forward to staying there again.
Stayed 1 night in Feb 2024
Response from Kritter on 22 Mar,2024
Thank you for the scores and we are happy to serve you again! from all of us at Best Western Turquois Inn, have safe travels and will see you again soon!

6/10 Okay

Todd

Travelled with partner
Disliked: Amenities
yup, pretty much average at best.
Stayed 1 night in Mar 2024
Response from agm on 11 Mar,2024
Morning Todd,We sure to appreciate the feed back! Please come bakc very soon.

8/10 Good

Jose

Travelled with family
Liked: Staff & service, amenities
When asked about my pet allergy, the desk clerk immediately up graded our room to a safe one at no charge. Very pleasant to work with.
Stayed 1 night in Feb 2024
Response from AGM on 4 Mar,2024
Dear Jose,We are committed to exceeding all of our guests expectations.. I am glad to see our team is carrying this out! Thank you!

10/10 Excellent

Thom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It all was a grest stay
Stayed 1 night in Jan 2024
Response from Kritter on 12 Jan,2024
Thom! thank you so much for the high score! and we are pleased to know your expectations were met. We hope to see you soon. From all of us here at the Best Western Turquios Inn.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room at a great price!
Stayed 1 night in Dec 2023
Response from AGM on 4 Mar,2024
Debra!We sure do appreciate your feedback, Thank you!

6/10 Okay

Cindi

Liked: Cleanliness, staff & service, property conditions & facilities
We had to go outside to get to the lobby and “hot” tub. The hot tub was not hot at all and described as a “spa pool” by the front desk. We booked this hotel specifically for a hot tub,so although staff was friendly and the accommodations clean, advertising a hot tub was misleading.
Stayed 1 night in Dec 2023
Response from AGM on 8 Jan,2024
Dearest Cindi,We thank you for taking the time to leave us important feed back on our hotel. We are very sorry that our advertizing team didnt better exmplain this online. We will get with them and try to com to a solution as to prevent this from happening once again. You feed back is very important to us and we hope you would come back once again and give us another chance when the weather is better.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i always have a good stay here. it clean and the staff is great
Stayed 1 night in Dec 2023
Response from Kritter on 4 Jan,2024
Robert! Thank you, for booking your stay with us. We appreciate the high score and the feedback and hope to have you as a guest again in the future. From all of us at Best Western Turquois Inn & Suites, have safe travels!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is great! Go suite!
Stayed 1 night in Dec 2023
Response from Kritter on 4 Jan,2024
Dear Jeffrey! Thank you, for booking your stay with us. We appreciate the high score and the feedback and hope to have you as a guest again in the future. From all of us at Best Western Turquois Inn & Suites, have safe travels!

10/10 Excellent

Vince

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kritter on 4 Jan,2024
Hey Vince!! Thank you, for booking your stay with us. We appreciate the high score and the feedback and hope to have you as a guest again in the future. From all of us at Best Western Turquois Inn & Suites, have safe travels!

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kritter on 4 Jan,2024
Hey there Glen! Thank you, for booking your stay with us. We appreciate the high score and the feedback and hope to have you as a guest again in the future. From all of us at Best Western Turquois Inn & Suites, have safe travels!

10/10 Excellent

Monica

Stayed 1 night in Dec 2023
Response from Kritter on 19 Jan,2024
Thank you Monica! we are pleased to know that we met your expectations while here. We look forward to seeing you again. From all of us at Best Western Turquoise Inn.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kritter on 29 Dec,2023
Hello Mr. or Miss Anonymous. We thank you for grading us a full 10. It lets us know our hard work pays off. We hope to see you agin soon!. from all of us here, we wish you a Happy Holidays. Best Western Staff.

10/10 Excellent

Scottie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The King suite was nice and clean very comfortable for my partner and I we enjoyed our stay the free breakfast was excellent and the indoor heated pool was a great touch to the experience.
Stayed 2 nights in Dec 2023
Response from Krtter on 29 Dec,2023
Hello Scottie, We are pleased to know, that your stay with us was a great one! Thank you. We hope to see you soon! from all of us here, we want to wish you a Happy Holidays. Best Western Staff.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean
Beds were comfy, it was quiet and everything was clean. Pool had a really high amount of chlorine, but I let the manager know. Breakfast was awesome.
Stayed 1 night in Dec 2023
Response from Kritter on 29 Dec,2023
Amber. Thank you so much for the high scores as it helps let us know our hard work pays off. Since then we have fixed the high chlorine situation. Thanks again! from all of us here. We wish you a Happy Holidays. Best Western Staff.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly greeted at desk and signing in was great.
Stayed 1 night in Dec 2023
Response from Kritter on 4 Jan,2024
Thank you Laura! , for booking your stay with us. We appreciate the high score and the feedback and hope to have you as a guest again in the future. From all of us at Best Western Turquois Inn & Suites, have safe travels!

6/10 Okay

Emily

Liked: Cleanliness
The price is what you would expect to get. The room was clean, but there wasn’t weather stripping around the door so lol of the noises outside were loud. The location is close to town by car. They were good with having pets.
Stayed 5 nights in Dec 2023
Response from Kritter on 13 Dec,2023
Thank you, Emily! for your honest feedback, as we are sorry and regret that you didn't feel your stay was a high 5 out of 5 score, we definitely appreciate the feedback at the key issues that found you un-happy. We will use this information for training and overall work detail so we can hopefully get a better score from you next time. Thank you again! from all of us here at the Best Western Turquois Inn: we wish you a Happy Holiday's.

10/10 Excellent

Jaeda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kritter on 13 Dec,2023
Jaeda! Thank you! for the high score, and boy, it sure feels good to know we have satisfied some of our guests' expectations. We will see you again! from all of us here at Best Western Turquoise Inn: WE WISH YOU A HAPPY HOLIDAYS!

10/10 Excellent

Felicia

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it all even when we came across and bad situation the staff help and fixed it. I am truly thankful
Stayed 3 nights in Dec 2023
Response from Kritter on 13 Dec,2023
Felicia !! We thank you so much for taking the time to give us such a high score! we definitely appreciate this as this only confirms our hard work and dedication does pay off. We hope to see you again soon! and from all of us here at the Best Western Turquoise Inn: We wish you and your family a HAPPY HOLIDAYS!!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kritter on 13 Dec,2023
Anthony! We thank you so much for taking the time to give us such a high score! we definitely appreciate this as this only confirms our hard work and dedication does pay off. We hope to see you again soon! and from all of us here at the Best Western Turquoise Inn: We wish you and your family a HAPPY HOLIDAYS!!

8/10 Good

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were exceptionally nice and helpful. The breakfast provided had several options.
Stayed 1 night in Nov 2023
Response from Kritter on 7 Dec,2023
Jenell, We were so pleased you had a great stay with us. From all of us at Best Western Turquois Inn, we wish you a Happy Holiday Season. See you next time!.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place good breakfast
Stayed 1 night in Nov 2023
Response from Kritter on 7 Dec,2023
Erin! We were so pleased to have seen your 5 out of 5 score! We are pleased to know that hard work pays off. From all of us here at the Best Western Turquois Inn, We wish you a Happy Holiday Season.

10/10 Excellent

Layne

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy and quiet.
Stayed 1 night in Nov 2023
Response from Kritter on 22 Nov,2023
Layne, Thank you so much for booking your stay with us. We appreciate the high score and the feedback and hope to have you as a guest again in the future. From all of us at Best Western Turquois Inn & Suites have a Happy Holidays.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kritter on 15 Nov,2023
Steve, we thank you for the high scores! and are pleased to know that your stay here with us was met to your satisfaction. Can't wait to see you again! From all of us at Best Western.

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inviting small town
Stayed 1 night in Oct 2023
Response from Kritter on 15 Nov,2023
Bryan, we thank you for the high scores! and are pleased to know that your stay here with us, was met to your satisfaction. Can't wait to see you again! From all of us at Best Western. Happy holidays!

10/10 Excellent

Jason

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a awesome time rooms where great...
Stayed 1 night in Oct 2023
Response from Kritter on 5 Nov,2023
Thank you Jason! for the feedback as it is important to us here at the Best Western Turquois Inn & Suites that our guests receive the best while with us. We hope to see you again soon! BW Staff.

10/10 Excellent

Lesley

Stayed 1 night in Oct 2023
Response from Kritter on 15 Nov,2023
Lesley, we thank you for the high scores! and are pleased to know that your stay here with us, was met to your satisfaction. Can't wait to see you again! From all of us at Best Western. Happy holidays!

10/10 Excellent

Travis, Highlands Ranch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn't ready when we checked-in so reception upgraded us to a suite. Beds weren't great, mine was leaning a bit, but had a nice quiet night. Indoor pool was actually more of a swim spa but was good for a soak. Hot breakfast was satisfying with eggs, bacon, waffles, juices, cereals, etc. Enjoyed our stay at this property.
Stayed 1 night in Oct 2023
Response from Kritter on 5 Nov,2023
Thank You so much Travis for your high scores. We also thank you for listing any problematic items with your stay as this helps us tackle any discomforts a guest may have. We do hope to see you again!! from all of us here at the Best Western Turquoise Inn &Suites.

10/10 Excellent

ARLENE

Stayed 1 night in Oct 2023
Response from Kritter on 5 Nov,2023
Hello there Arlene! Thank you so much for your high scores and we are happy to see you had a great stay!! see you soon! from all of us here at the Best Western Turquois Inn & Suites

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Reception was above and beyond. Thank you for the kindness
Stayed 1 night in Oct 2023
Response from AGM on 11 Oct,2023
Dearest Robert,We love our staff! Thank you for your awesome feed back.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
You can find a better place
The photos on the website made the room look far better than it actually was. The bathroom floor needed cleaning and the bed sagged in the middle. Our room was dark and felt a little claustrophobic.
Stayed 1 night in Oct 2023
Response from Best Western Team on 5 Oct,2023
Thank you for your review. We will work harder to improve our quality and work with our housekeeping staff. The good News we will be improving this fall Best Western renovation awaiting!!

6/10 Okay

Jason

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower did not drain and we had to stand in our own dirty water.
Stayed 1 night in Sep 2023
Response from AGM on 11 Oct,2023
Dear Jason,Thank you for your feedback, we are very grateful for your business, and we will send out maintenance requests to get this fixed. We hope you come back and see us for another try.

6/10 Okay

Nancy, Star

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Can use some updates
Stayed 1 night in Sep 2023
Response from Front Desk on 29 Sept,2023
Hi Nancy! Thank you for your feedback. We are currently working on updating as many things as possible here at Best Western, especially when it comes to our rooms. We hope when things are finished, you'll be able to come back and see the changes! Safe travels!

8/10 Good

Ariel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, staff was friendly
Response from Front Desk on 28 Sept,2023
Hello Ariel! Thank you for your feedback, we truly appreciate it. We're very happy to hear you enjoyed your stay and liked our staff. We hope we can see you again, safe travels!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here!
Our room was probably the dirtiest hotel room I have ever stayed in. Everything has a layer of dirt/dust on it. The walls has gross stuff splattered on it, but the floora were the grossest of all. My son dropped water from his wet bathing suit and it made mud on the floor. We stayed 2 overnights in the world's most uncomfortable beds. Our room was never cleaned by house keeping. We had to unclog a toilet ourselves that I'm not sure we clogged in the first place. I asked for Lysol wipes to clean the bathroom myself. The pool turned both my children's hair green and one boy has brown hair! I mean bright green! We put up with the noise the first night,but complained the second night to the front desk. We choose best westerns because we can count on great, clean rooms and amazing customer service. If the hotels can't be consistent with their quality control than we are going to stay at a different hotel for business and vacations. It was a true disappointment. Pay more money and stay at a better hotel!
Stayed 2 nights in Sep 2023
Response from Front Desk on 28 Sept,2023
I'm so sorry you had a bad experience during your stay, and we completely understand your disappointment. Here at Best Western, we pride ourselves on keeping things updated and cleaned. We do appreciate your honest feedback and will be doing everything we can to figure out and resolve this issue. Safe travels!

8/10 Good

Thaddeus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on 28 Sept,2023
Hi Thaddeus! Thank you for your review! We're happy you enjoyed your stay and wish you safe travels!

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on 28 Sept,2023
Hi Jack! Thank you for your feedback, we appreciate it and safe travels!

8/10 Good

Ida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were big and clean. Beds were very comfortable
Stayed 1 night in Sep 2023
Response from Front Desk on 28 Sept,2023
Hello Ida! We're happy you enjoyed your stay and the comfort of our beds. Thank you for staying with us and we hope to see you again!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff service was excellent, property and room was clean.
Stayed 1 night in Sep 2023
Response from Kritter on 14 Sept,2023
Hello there, Miss Diane, Boy oh boy! are we happy to get those high scores !! We here at the Best Western strive to bring a level of satisfaction, accommodation and expectations to our guests. Again, thank you, and we will see you, the next time around. best wishes from the staff here at the Best Western, Turquoise INN

10/10 Excellent

Katherine

Stayed 1 night in Sep 2023
Response from AGM on 12 Oct,2023
Thank you, We hope to see you next time around!

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the freeway and next to a gas station with eating options available right there. But the breakfast was lacking in protein.
Stayed 1 night in Sep 2023
Response from Kritter: Front Desk on 7 Sept,2023
Hello Debra, We are so grateful for the high scores. Best Western is constantly making adjustments and improvements to not only the rooms, staff , facility and other services but, including our breakfast menu as well. we hope to see you again! Best wishes! from Best Western staff.

10/10 Excellent

Larry E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was as expected, a nice experience.
Stayed 1 night in Jul 2023
Response from Misti Front Desk Clerk on 2 Sept,2023
Hello Larry, We are so happy to hear that you enjoyed your stay, and we appreciate your feedback!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great breakfast.
Stayed 1 night in Aug 2023
Response from Kritter on 11 Aug,2023
Thank you soooooo much! for the score! and we here at the BW always strive to be the best for you all. Its nice to know we hit that goal for you!! See ya soon.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So good we will be back very soon
Stayed 1 night in Aug 2023
Response from Kritter on 11 Aug,2023
Well, thank you sooooooo much for this score!! means a lot to all the staff here at the BW as we strive to meet your expectations. Please visit again!

8/10 Good

willie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It's close to a dispensary,walking distance
Stayed 3 nights in Aug 2023
Response from Misti G. on 5 Aug,2023
Willie,Thank you for staying with us! We're pleased to hear that our location was convenient, and able to be within walking distance for you to meet your needs. Hope to have you as a guest again soon!Thank you Again,Front DeskBest Western Cortez, Co.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Noisy AC in room. Nice staff. Good breakfast.
Stayed 1 night in Aug 2023
Response from Front Desk -KR on 4 Aug,2023
Thank you so much for choosing to stay with us and we are sorry to hear the A/C was a bit of annoyance. We will have it looked at. We are happy to receive your 4 stars and hope you stay with us next time.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jul 2023
Response from Best western employee on 1 Aug,2023
Thank you, we really appreciate your feedback (:

6/10 Okay

diane

Liked: Staff & service
rooms were fine. Area around rooms kinda sketchy. Front desk friendly
Stayed 1 night in Jul 2023
Response from Bestwestern employee on 30 Jul,2023
Thank you for your honest feedback, we try to provide a great experience and have cameras around the property to not only keep our staff safe but our guest safe.

6/10 Okay

Hannah

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from BW team on 26 Jul,2023
Thank you for your review. We are looking at the feedback and making changes for a better experience for our guests. We value your input and hope to see you in the future. Thank you,Best Western Team