Water park

Reviews of Galaxy Hotel

5 out of 5
Galaxy Hotel
Estrada da Baia de Nossa Senhora, Da Esperanca, Cotai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 668 out of 1002 reviews" "
Rating 8 - Good. 278 out of 1002 reviews" "
Rating 6 - Okay. 31 out of 1002 reviews" "
Rating 4 - Poor. 13 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

nuttaphol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

YIWEN

Stayed 1 night in Feb 2024

10/10 Excellent

Nianzhe

Stayed 1 night in Jan 2024

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property, with so many luxurious touches. We stayed here for our honeymoon and they went the extra mile to make it a special time for us. I will definitely be back as being winter we missed out on the amazing pool facilities
Stayed 3 nights in Jan 2024
Response from Galaxy Hotel on 9 Jan,2024
Dear Valued Guest,Thank you for taking time to share your positive feedback with us, we are so happy to see you had an overall wonderful staying experience at Galaxy Hotel, while we are proud to learn that our team member provided great service to you during your visit. We will continue to keep our service up and strive to create unforgettable memories for each guest on their special day. Happy honeymoon to you again! We look forward to your next visit to experience at Grand Resort Deck and serving you in the future, thank you!Best Regards,Galaxy Hotel

4/10 Poor

Weisong Christian

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
餐厅、人员服务(搭帐篷,in-room dinning等)都达到5星标准,但走廊隔音以及空调、排风系统糟糕。 最差的是排风系统,明明是无烟房,却在浴室传来脓肿烟味,导致半夜11点多换房。 而且明知我们有带2岁孩童,还有这样的安排,极度失望。 应该起码免掉我们一晚的房费,因为是夜晚11点才换房,导致小孩12点才睡觉,严重影响第二天安排,送了我们一程几十块到码头的包车。 赌客比较多,半夜很多怪声。
Stayed 2 nights in Dec 2023
Response from CEM on 30 Jan,2024
尊敬的客人:感谢您抽出宝贵时间与我们分享您的入住体验。很高兴得知在服務及酒店餐飲总体上令您們称心。然而,很遗憾房間隔音以及排氣等設備令 閣下失望,其美中不足之處影響到您們的旅程,我们深表抱歉。我們十分重視每位客人的意見,已就此聯繫各下作出妥善之跟進並為其房間作出一系列改進措施,盡量避免同類型事件的發生。再次感谢您的指正,您的意见对我们日后在安排及改良上有很大帮助,我們期待著於不久將來能夠再來為您服務,謝謝!此致银河酒店 敬上

8/10 Good

Kam Hon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023

8/10 Good

Yem Choo

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Ka Kee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Omid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

yi, Brookfiled

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Dec 2023
Response from Galaxy Macau on 9 Dec,2023
Dear Valued Guest,Thank you for your positive feedback. We are so happy to see you had an overall good stay with us. It was our pleasure having you with us and we hope to welcome you back soon.Best Regards,Galaxy Macau

10/10 Excellent

XIAO TING

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good service. Room service attended very fast, registration counter staff are friendly & check in process is smooth & fast. We requested for early check in & baby cot, hotel accommodated all our request.
Stayed 2 nights in Nov 2023
Response from Galaxy Hotel on 7 Dec,2023
Dear Valued Guest,Thank you for taking time to share your positive feedback with us, we are so happy to see you had an overall wonderful staying experience at Galaxy Hotel, while we are proud to learn that our team member provided great service to you during your visit. We hope to welcome you back again soon!Best Regards,Galaxy Hotel

10/10 Excellent

Twichar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Man Hei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Everything was spot on in the room, it was so attentive to see the sweets offered in the room. Staff was very welcoming and friendly, the hospitality was amazing in this hotel. However, was disappointed the swimming canal was closed in autumn time, it was actually the main reason to choose this hotel but no luck to experience it.
Stayed 1 night in Nov 2023
Response from Galaxy Hotel on 6 Dec,2023
Dear Valued Guest: Thank you for staying with us and taking the time to share your experience. We are glad to read that you enjoyed your visit at Galaxy Hotel. However, I am sorry to hear that the Grand Resort Desk is closure for winter maintenance from end of November 2023. We look forward to your next visit to experience at Grand Resort Deck and serving you in the future, thank you!Best Regards,Galaxy Hotel

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Candise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Sampson Hin Chung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury at its finest
Stayed 1 night in Nov 2023
Response from Galaxy Hotel on 19 Nov,2023
Dear Valued Guest,Thank you for your positive feedback and choosing Galaxy Hotel. We are glad to know that our environment made you feel amazing and joyful. Your kind words encourage us to continue doing our best to make sure every guest's experience is a memorable one. Thanks again and have a wonderful day.Best Regards,

10/10 Excellent

YUK LAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and tidy.
Stayed 1 night in Nov 2023
Response from Galaxy Hotel on 17 Nov,2023
Dear Valued Guest,Thank you for your positive feedback and choosing Galaxy Hotel. We are glad to know that our environment made you feel amazing and joyful. Your kind words encourage us to continue doing our best to make sure every guest's experience is a memorable one. Thanks again, and have a wonderful day.Best Regards,Galaxy Hotel

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with great facilities. Would definitely recommend.
Stayed 3 nights in Nov 2023
Response from Galaxy Hotel on 16 Nov,2023
Dear Valued Guest, Thank you for sharing your positive review with us. We're so happy to hear you had a great experience at Galaxy Hotel and satisfied with our facilities. Your review made our day! We hope to see you again in the nearest future. Best Regards,Galaxy Hotel

6/10 Okay

ping

Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Kenneth, Burnaby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent and the room is big, clean and luxury. Would love to stay here again.
Stayed 1 night in Nov 2023
Response from Galaxy Hotel on 14 Nov,2023
Dear Valued Guest,Thank you for your positive feedback and choosing Galaxy Hotel. We are glad to know that our environment made you feel amazing and joyful. Your kind words encourage us to continue doing our best to make sure every guest's experience is a memorable one. Thanks again and have a wonderful day.Best Regards,

10/10 Excellent

Bayasgalan

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and convenience was good for us
Stayed 1 night in Nov 2023
Response from Galaxy Hotel on 12 Nov,2023
Dear Valued Guest, Thank you for sharing your positive review with us. We're so happy to hear you had a great experience at Galaxy Hotel and satisfied with our facility and cleanliness. Your review made our day! We hope to see you again in the nearest future. Best Regards,

10/10 Excellent

max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is clean & beautifully decorated. There’s shopping and eateries at this hotel👍
Stayed 2 nights in Nov 2023
Response from Galaxy Hotel on 12 Nov,2023
Dear Valued Guest,Thank you for your positive feedback and choosing Galaxy. We are glad to know that our environment made you feel amazing and joyful. Your kind words encourage us to continue doing our best to make sure every guest's experience is a memorable one. Thanks again and have a wonderful day.Best Regards,

8/10 Good

Stephen

Stayed 1 night in Oct 2023

10/10 Excellent

Yik

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Macau!
Stayed 1 night in Oct 2023
Response from Galaxy Hotel on 9 Nov,2023
Dear Valued Guest,Thank you for your positive feedback. We are so happy to see you had an overall good stay with us. It was our pleasure having you with us and we hope to welcome you back soon.Best Regards,Galaxy Hotel

10/10 Excellent

Norena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one regret from our stay
From start to finish a wonderful stay. The amenities are top notch, the pool deck is incredible and all staff are extremely helpful and kind. Only regret is not staying longer.
Stayed 3 nights in Oct 2023
Response from CEM on 9 Nov,2023
Dear Valued Guest,We are delighted to hear that our hotel is to your liking. We hope to welcome you soon again in the nearest future for longer stay.

8/10 Good

chin huat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

SAM, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
top notch interior decorations and cleanliness. The Hotel is absolutely well designed and beautiful. I give it 5 stars.
Stayed 2 nights in Oct 2023
Response from Galaxy Hotel on 9 Nov,2023
Dear Valued Guest,We are happy to read that our hotel design is to your liking and you had an overall great stay with us. We hope to welcome you again soonest in the near future.

6/10 Okay

Violetta

Travelled with family and small children
Liked: Staff & service
The room is bit small compared to other hotels in the same area.
Stayed 1 night in Oct 2023
Response from Galaxy Hotel on 18 Oct,2023
Dear Valued Guest,Thank you for your time to share your feedback to us. I am happy to hear that you enjoyed your stay experience overall. However, I am sorry to hear that room's condition throughout your stay visit did not meet your expectations. We hope that this has not reflected on the overall image of Galaxy Macau and we hope to serving you again in the nearest future. Best Regards,Galaxy Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Much better than i expected. Great place for family with kids
Stayed 3 nights in Oct 2023
Response from CEM on 16 Oct,2023
Dear Valued Guest,Thank you for choosing to stay at Galaxy Hotel. We are very glad to hear that you and your children enjoyed your stay and meet your expectation. We are committed to maintaining the five-star level of supplies and service facilities for different age level of guests. We hope to serve you again in the near future.Best Regards,Galaxy Hotel

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Galaxy’s facilities and amenities exceeded expectations. The room and common areas were kept clean and well maintained. The pools were especially lovely and fun for both adults and kids. The staff were thoughtful and thorough for my family, especially as we traveled with young kids. Impressed with the stay and will highly recommend to family and friends.
Stayed 4 nights in Sep 2023
Response from Galaxy Hotel on 4 Oct,2023
Dear Valued Guest,Thank you so much for your valuable feedback to us. We are pleasant to hear that we provided excellent service, and your overall experience was worth for money. Delivering outstanding service to guest is our aim and goal. We look forward to serving you in the nearest future at Galaxy Macau!Best Regards,

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Yoke Lin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big and comfortable
Stayed 4 nights in Sep 2023
Response from Galaxy Macau on 23 Sept,2023
Dear Valued Guest,Thank you for your positive feedback. We are so happy to see you had an overall good stay with us. It was our pleasure having you with us and we hope to welcome you back soon.Best Regards,Galaxy Hotel

10/10 Excellent

Mun Fook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to any places
Stayed 4 nights in Sep 2023
Response from Galaxy Hotel on 22 Sept,2023
Dear Valued Guest,Thank you for your positive comments towards Galaxy Hotel. It is a pleasure to know that our location brings you convenience and makes your experience more perfect and memorable. Your comment encourages us to continue to do better, hoping to make every guest have a happy and memorable experience in our hotel. Thanks again and have a great day.Best Regards,Galaxy Hotel

10/10 Excellent

Veronica, Wiley Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were many facilities and dining options available.
Stayed 1 night in Aug 2023
Response from Galaxy Hotel on 3 Sept,2023
Dear Valued Guest, Thank you for sharing your positive review with us. We're so happy to hear you had a great experience at Galaxy Hotel and satisfied with our facility. Your review made our day! We hope to see you again in the nearest future. Best Regards,Galaxy Hotel

10/10 Excellent

Chu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby old town, easy accessible
Stayed 1 night in Apr 2023
Response from Customer Experience Management on 14 Apr,2023
Dear Valued Guest,Thank you for sharing your positive feedback to Galaxy Hotel! We are glad to hear that you are satisfied with our hotel location and ease access on your Macau trip. We hope to serve you again in the nearest future! Best Regards,Customer Experience Management

10/10 Excellent

Yik Sze

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just feeling wonderful
Superb hospitality with many friendly and efficient customer service
Stayed 1 night in Aug 2021
Response from Katie on 24 Aug,2021
Dear Valued Guest, Thank you so much for your positive comment, we are glad to hear you that you had a great experience in our hotel and service, we look forward to welcoming you in nearest future. Best Regards, Katie Customer Experience Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
Stayed 1 night in Jan 2021
Response from Customer Experience Management on 5 Feb,2021
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Customer Experience Management

10/10 Excellent

Ka Keung

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Cherry on 7 Sept,2020
Thank you for the perfect rating.

10/10 Excellent

Lynn Oi Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were disappointed that they couldn’t give us twin beds
Stayed 1 night in Feb 2020
Response from Cherry on 3 Mar,2020
Dear Valued Guest, Thank you for taking time to share your valuable feedback with us. We are sorry to read that the hotel room arrangement were not up to your expectations and caused the inconvenience. Please allow us to get in touch with you via the hotel direct website should you wish to discuss further. We appreciate any feedback that allow us to make improvement on our service and hotel. We hope to welcome you back again in the nearest future. Warmest Regards, Cherry Quality Assurance Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Cherry on 6 Feb,2020
Thank you for your rating.

10/10 Excellent

Hui Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Cherry on 31 Jan,2020
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future.

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel.. staff very helpful and service very good..stayed here before..service was good before
Stayed 1 night in Dec 2019
Response from Cherry on 2 Jan,2020
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Cherry on 26 Dec,2019
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Cherry on 26 Dec,2019
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager

10/10 Excellent

Natalie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Cherry on 16 Dec,2019
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Cherry on 4 Dec,2019
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Cherry on 4 Dec,2019
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That’s really great. In spite of many people the services was outstanding
Stayed 1 night in Nov 2019
Response from Tyler on 29 Nov,2019
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Tyler Quality Assurance Assistant Manager