- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel and we would certainly stay there again. Staff were good. Only thing is that we ordered our room service, it didn't come and when we chased it they said we hadn't ordered but since we had been passed there by reception of course we had. We re-ordered but the whole thing took an hour which is not good after a long tiring day at Machu Picchu. There was no sign of the 10% food and beverage reduction either. But apart from that our stay was excellent and we did get an upgrade on our 2nd visit.