Terrace/patio

Reviews of Hotel Santa Maria

2.5 out of 5
Hotel Santa Maria
Calle Santa Catalina Angosta Nº 158, Cusco, Cusco

Reviews

8.4

Very good

Rating 10 - Excellent. 60 out of 150 reviews" "
Rating 8 - Good. 57 out of 150 reviews" "
Rating 6 - Okay. 22 out of 150 reviews" "
Rating 4 - Poor. 11 out of 150 reviews" "
Rating 2 - Terrible. 0 out of 150 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew, Cedartown

Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Great location, friendly staff and nice breakfast. The guest room needs some maintenance.
Stayed 2 nights in Nov 2019

10/10 Excellent

Bob, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, Breakfast was great. Only issue was that the shower door leaked and drain couldn't keep up with full flow.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a fantastic location, could not be better placed for Cusco's central attractions. The first 2 nights of my stay I was woken by very loud music soon after midnight and I could not sleep until 4 or 5 am when it stopped.
Stayed 2 nights in Oct 2019

4/10 Poor

Jose, USA, Florida

Liked: Staff & service
Disliked: Cleanliness
Good location, walking distance to Plaza de Armas and mercado San Pedro. The staff was excellent and helpful. My complaint was the bathroom in my room, the shower had mold and the roof was old...definitely needs a remodeling.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff, central location right off the Plaza de Armas, and comfortable room contributed to the experience of “nice stay in Cuzco”.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, excellent service , especially the girl at the reception desk ( Veronica ) ? Sorry forgot her name
Stayed 2 nights in Sep 2019

8/10 Good

DonnaZB, Chicago, IL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, never ran out of coffee, tea leaf, tea bags in the reception and staff are pelasing!
Stayed 4 nights in Sep 2019
Response from Carlos. on 3 Oct,2019
Thank you very much for your comment, we hope to return soon.

10/10 Excellent

Rolf, Houston, Texas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location, large room, staff, price. Would have liked better door locks
View from room 104.
Room 104.
Stayed 5 nights in Aug 2019
Response from Carlos on 3 Oct,2019
Thank you very much for your comment, we hope to return soon.

8/10 Good

BRITTANEY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Carlos on 3 Oct,2019
Thank you Brittaney for choosing the Hotel Santa Maria, come back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Carlos on 5 Oct,2019
Muchas gracias por alojarte con nosotros.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the rooms, clean and simple. The WiFi service was great and the staff at the front desk was kind and helpful.
Stayed 2 nights in Aug 2019
Response from Carlos on 3 Oct,2019
Thanks for your words, come back soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The courtyard was beautiful and the rooftop view was breathtaking! All the staff were willing to help and make eggs upon request in the morning. And HOT WATER was a blessing. The location couldn’t have been better... right next to the plaza! Highly recommend!
Stayed 3 nights in Aug 2019
Response from Carlos on 3 Oct,2019
Thank you very much for your comment, we are happy that you liked our attention.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Insuperable
Excelente hotel en la mejor ubicación personal muy atento honestamente se lo recomiendo para una bonita experiencia en Cuzco
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location and friendly staff. Staff were always available to assist with questions.
Stayed 3 nights in Jul 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room with clean bath.
The location is good, Good room, toilet with warm water. Breakfast started late but that's OK as I had time. Staff did their job, nothing more.
Stayed 1 night in May 2019

4/10 Poor

Deborah

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good.
The hotel is very old and no updates have been done. When we checked in, our room had not been cleaned from the prior person's stay.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away From Home
The desk staff/hosts were so kind and welcoming that Santa Maria felt like home while we were staying there. Hospitality at its best! Thank you, Hotel Santa Maria!
Stayed 4 nights in Mar 2019

8/10 Good

Nurhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

cami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Fantastic! Great location, friendly service, quiet and clean. Would stay here again
Stayed 2 nights in Mar 2019

10/10 Excellent

Andres, Connecticut

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Santa Maria is a two minute walk to the main square, the Plaza des Armes. I love the vintage quality of the hotel, and appreciate the warm and inviting Cusco vibe. The bountiful breakfast buffet includes freshly prepared eggs (any style) and ample seating for guests. A big desanyuno (breakfast) allows the visitor to start the day full and ready to see the sights of beautiful Cusco on foot.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendliness of the staff, they were always willing to help with any requests.
Stayed 1 night in Mar 2019

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!!
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

8/10 Good

John

The hotel is ok. Probably wouldn't be considered good by US standards, but for the price you really cant complain. It wouldn't be my first choice to stay at in Cusco but I would stay there again . It's a bargain.
Stayed 1 night in Nov 2018

4/10 Poor

CHERYL

Disliked: Room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

PD, BC

Liked: Cleanliness, staff & service, property conditions & facilities
Already did in my first stay prio to the inca trail. I left my luggagae in stoeage until coming back. Also pre-seleted a room on the same floor as i was on the hiher floor before. The staff on the afternoon shift was very accomodating and helpful for what we need. This is also where i found out we can rent a heater. Maybe 50 meters to the Plaza.
Stayed 3 nights in Oct 2018

8/10 Good

PD, BC

Liked: Cleanliness, staff & service
a few steps close to the center plaza de armas. walking distance to a market and food shops around the plaza and churches.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Very loud
It was VERY loud. The clubs in the area were open till 7 am and heard the music all night long
Stayed 1 night in Sep 2018

10/10 Excellent

amir, israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in the hotel for 5 nights. The hotel is located 50 m from the main plaza but because the rooms are in the inner part it is very quiet. The hotel has a newer part which id really good The staff in the reception are excellent and are very helpful The breakfast is a bit basic and can be improved and special care should be taken in the showers All in all it is one of the best hotels in Cusco
Stayed 3 nights in Jul 2018

6/10 Okay

Santiago, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Steps Away From Plaza de Armas.
Hotel is located just a few yards away from Plaza de Armas. Ideal for sightseeing, booking tours and transportation. Hotel does not have AC or heating (but I hear 90% of hotels in Cuzco don't). Temperature during winter months (June - September) drops to around 25F, so be prepare to be chilly at night. Hotel does provide extra blankets but getting out of bed is definitely a challenge as you'll feel the cold. There is a club with music playing Thurs - Saturday.. You'll have a hard time falling asleep as the music is loud and right next door. Bring ear plugs, otherwise, be prepare for sleepless nights.
Stayed 4 nights in Jun 2018

10/10 Excellent

Brittany, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff at this hotel, really made it feel like a second home, they all seemed to remember who we were and were very accommodating with our lack of Spanish. In a great location right by the plaza de armas/town square, and a very pretty building, that's well looked after they were doing maintenance in the courtyard at the time we stayed. Breakfast was lovely. And they also had computers we were able to use to print boarding passes for our next flight. Really enjoyed our stay and would recommend.
Stayed 1 night in May 2018

6/10 Okay

Rachel

Great location but otherwise unimpressive.
This hotel is resoundingly... fine. It's not particularly memorable in any way. The most aggravating part of our visit was that our room had windows into the hallway rather than to the outdoors. Two problems with this: people rolling luggage past our window very early in the morning and disturbing our sleep; the hotel had left the window open, so while we were out at dinner someone could have easily accessed our room and taken our stuff. Ridiculous. If you have one of the normal rooms, though, it would likely be an alright place to stay-- the location, right by the Plaza, can't be beat. Service was mixed: when we asked the front desk staff to call an airport taxi for us, they initially told us to make the call ourselves. However, the dining room staff offered to make eggs for us to our liking, which was kind, especially given the otherwise underwhelming breakfast spread.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great location, highly recommend
Stayed 3 nights in Apr 2018

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Staff are amazing, let me use the computer, free tea and water, even after I checked out as my bus wasn't til late. Room was clean and tidy and had hot water.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worse than expected, and my expectations were low.
The bathroom smelled horrible, there was no ventilation because the room did not have any windows. Although not advertised as a hostel, the hotel is certainly one. Our guest across the hall from us was blasting soccer on their tv so loud we heard it through two sets of doors. The only saving grace was the breakfast was good and included customized omelets. The location was also about a 2 min walk from Plaza de Armas.
Stayed 1 night in Mar 2018

4/10 Poor

Amber

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You can make a better choice than this hotel
Staff friendly and great location but don't stay if you want a good night sleep. Loud construction in lobby and church bells ringing at 4:50am to 5:30. Blood smears all over the walls

10/10 Excellent

Desire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Carlos on 11 Jan,2018
Muchas gracias por tu calificación, siempre estamos trabajando para mejorar.... Esperamos que regreses con la familia y amigos....

8/10 Good

jiratthaya

Liked: Cleanliness, property conditions & facilities
Hotel located in a very good location, worth for the price, good breakfast. But the bed is little too small. But so far I like it, and imgoing back again because of the location that I can walk everywhere, many great restaurants close by
Stayed 1 night in Nov 2017
Response from Carlos on 11 Jan,2018
Thank you Jiratthaya for your comment ...

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Room comfort
Good spring board to the city.
First of all, the hotel is centrally located a half block off the square. We stayed three nights in July and froze our fannies off until requesting space heaters. It was not a room to hang out in, although there were plenty of blankets for sleeping. Nights were in the mid-low 30's. There were no bath mats and the tile floor was cold! There was construction in the outside lobby area- dust sat on the stairs, etc.and there was one very noisy early morning. The breakfast buffet was adequate but not special. The girls at the desk were friendly and helpful and there was a lovely upstairs solarium.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Close to main square
Nice common areas and rooftop terrace. Room was super loud and you could hear everything going on in the hotel. Staff was friendly and helpful. Room was simple and clean. Great shower. Excellent location.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, moderate price
Hotel Santa Maria had a great location right next to the plaza de armas. May great sites were a short walk away. A small grocery market was close buy for shopping.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean great location but beware of the disco
Room was great. Unfortunately there is a disco next door with a baseline that reverberates throughout the hotel. One other minor complaint is the room was very bright at night because there are frosted windows with no shades on the hallway wall of the room.

4/10 Poor

Michael, Madison, WI

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was ok. There's a disco next door that will keep you up till 4am if you're a light sleeper. Staff was friendly. Rooms nothing special.

6/10 Okay

Rasitha, Seattle

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, not a central location
Good hotel. Nice decor. It is in the edge of miroflores so is not very convinient to get to either miroflores, downtown or airport.

8/10 Good

Maria Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place near Plaza de armas
Nice room with confortable bed and hot shower. The room was warm enough even though it didn't have a heater, which wasn't really necessary. They arranged a taxi pick for a small price, and they stored out luggage while we travelled to Machu Picchu.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This hotel is in a great location, and the staff and friendly and ensure you pay the best price for taxis and other items. Best place we stayed in Peru
Response from Carlos on 29 Apr,2016
Thank you very much for your comments, this strengthens our position. I hope you can recommend us to family and friends. Best regards.