Hot stone massages, deep-tissue massages, massages
Check availability

Reviews of Muru Homely Hotel

3.5 out of 5
Muru Homely Hotel
Lucrepata Manzana C-11, Cusco

Reviews

9.4

Exceptional

Rating 10 - Excellent. 52 out of 65 reviews" "
Rating 8 - Good. 7 out of 65 reviews" "
Rating 6 - Okay. 5 out of 65 reviews" "
Rating 4 - Poor. 1 out of 65 reviews" "
Rating 2 - Terrible. 0 out of 65 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in San Blas
We loved this hotel and wish we were staying longer!
Stayed 2 nights in Jan 2023

8/10 Good

Natasha

Stayed 3 nights in Dec 2022

6/10 Okay

Chloe

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Ellen

Stayed 2 nights in Apr 2022
Response from Avel on 11 May,2022
No hay mayor alegría para nosotros que su satisfacción Saludos cordiales

8/10 Good

Ellen

Stayed 1 night in Apr 2022

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
away from town
Stayed 6 nights in Mar 2022

10/10 Excellent

JULIO CESAR

Stayed 2 nights in Nov 2021
Response from Gabriela - Co-Owner on 29 Nov,2021
Estimado Julio Cesar, Muchas gracias por el top review de su estancia en nuestra propiedad. Fue un placer atenderle. Le deseamos un feliz retorno a casa. Saludos cordiales

10/10 Excellent

Krisna

Stayed 3 nights in Nov 2021
Response from Gabriela - Co-Owner on 29 Nov,2021
Dear Krisna, Thank you so much for your top rating of your stay with us. It was a pleasure having you with us. Wishing you safe travels back home. Kind regards

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, in a quieter area but still walkable to the main city center
Stayed 3 nights in Oct 2021
Response from Gabriela - Co-Owner on 28 Oct,2021
Dear Hunter, Thank you very much for your comment. We are happy to know you have a nice staty with us. Wishing you safe travels! BEst,

10/10 Excellent

Willy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!
Amazon staff ! Very happy with hotel I would highly recommend it. Thank you to everyone , specially to Abel the front desk agent! Very accommodating and nice person!
Stayed 4 nights in Oct 2021
Response from Gabriela - Co-Owner on 14 Oct,2021
Dear Willy, Thank you so much for your feedback. We are delighted to know you had an amazing experience staying with us! It was a pleasure having you with us, and we wish you safe travels back home. Kind regards,

10/10 Excellent

Sebastian

Stayed 1 night in Sep 2021
Response from Gabriela M. - Owner on 17 Sept,2021
Dear Sebastian, Thank you very much for your feedback, We are happy to know you had a great experience staying with us! We wish you a safe return home. Kind regards,

10/10 Excellent

Gene

Stayed 5 nights in Sep 2021
Response from Gabriela m. Owner on 16 Sept,2021
Dear guest, Thank you very much for your feedback, We are happy to know you had a great experience staying with us. Regards,

10/10 Excellent

Dorothy

Stayed 1 night in Aug 2021
Response from Gabriela M. - Owner on 17 Sept,2021
Dear Dorothy, Thank you very much for your feedback. We are delighted to know you enjoyed your stay with us. Regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for walking to local markets and historical sites. Great view too! Staff was very attentive and catered to any request.
Stayed 3 nights in May 2021
Response from Co-Owner on 1 Jun,2021
Dear guest, We are delighted to read your comments about your stay with us. We are glad to know you enjoyed your visit to Cusco. wishing you safe travels. Kind Regards, Gabriela

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything new. New elevator . Good value for the money
Stayed 1 night in Mar 2020
Response from Gabriela - MuruTeam on 19 Mar,2020
Dear guest, Thank you very much for your feedback. We hope you are safe back home already. All the best,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and staff were beyond perfection. During the Corona Virus crisis, the staff went above and beyond helping us. The hotel was very clean and breakfast was very nice
Stayed 1 night in Mar 2020
Response from Gabriela - MuruTeam on 17 Mar,2020
Dear Guest, We are glad that we could help, your health and safety is our top priority. We hope you are safely back home now and keeping in good health. Kind Regards,

10/10 Excellent

Patricia, Canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
New hotel with very friendly staff. Rooms with an excellent view!
Stayed 1 night in Jan 2020
Response from Gabriela - MuruTeam on 22 Jan,2020
Dear Patricia, Thank you very much for your feedback. We are glad you enjoyed your stay with us. Wishing you a safe journey back home. Kind regards

6/10 Okay

Solomon, Honduras

Travelled with group
Liked: Staff & service, property conditions & facilities
A clean property with friendly staff located close to the historic center . However for the same rate or for 20 to 30 USD more you can find a considerably much higher value for money accommodation in the area . For what it offers is a bit over priced.
Stayed 1 night in Jan 2020
Response from Gabriela - MuruTeam on 17 Jan,2020
Dear Solomon, Thank you for your comment, we are sorry to hear you were not so happy with our services. We are constantly looking to improve and offer the best experience to our guests, so we take seriously our guest's feedback. Kind Regards

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is lovely, super new and is out of the centre but close to the more hip part San Blas. Service is spectacular and staff, who are English proficient are super kind. We are dog owners and lovers but there is an issue with barking dogs just too many of them prefer to bark at night! I am talking all night every night loud and sounds like 10 of them. No one seams to mind them but this might be the Cusco thing! We found it tough, though. However, this is the sign of a fab place Great are grateful for all the help in navigating Cusco and finding us brilliant guide to machu pichu. Breakfast is fresh and plentiful. They offer laundry service, price per kg is the same as in town. We were very grateful on their kindness and generosity when my husband fell ill. I would definitely recommend this hotel and would just urge them to resolve the dog barking at nightt
Stayed 2 nights in Dec 2019
Response from Gabriela - MuruTeam on 16 Dec,2019
Dear Guest, Thank you for your review, comment and recommendation. We are happy to know our staff helped you with everything you needed, that is our main purpose, to make you feel welcome and at home. Regarding the dogs, this is an issue we have been trying to figure out wit what can we do from our side, so improvements are definitely coming soon. However, the work with owners is a bit long term, and we hope there will be good results in a few months. Wishing you a happy Christmas season! Kind Regards,

8/10 Good

Fruits, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service
Everything was good only one day no hot water for shower
Stayed 3 nights in Dec 2019
Response from Gabriela - MuruTeam on 6 Dec,2019
Dear guest, Thank you for the feedback. Sorry to hear you had a problem with hot water for shower. Our staff is always happy to assist and help guests immediately with any problem, if they are informed on time. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Staff were very nice and friendly. Breakfast was decent. Little more variety would have been good. Walking distance from the main square. Room conditions were excellent. Really good bed and pillows. Only complaint is that there are no restaurants nearby so you have to walk little further to get to one.
Stayed 4 nights in Nov 2019
Response from Gabriela - Muru Team on 2 Dec,2019
Dear Guest, Thank you very much for your feedback. We are glad to know you had a good experience staying with us. And we are taking note on the things that could have been better to improve the experience. Wishing you a safe return home. Best regards,

10/10 Excellent

Frances, Nabraska

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally friendly and kind. My only complaint was that we had no view from our room. The window looked onto a wall. I was a little disappointed as the pictures on the website showed a patio and gorgeous view. Otherwise, the room was small but very clean. Great location for easy access to the historic center. Would recommend to anyone.
Stayed 6 nights in Nov 2019
Response from Gabriela - MuruTeam on 2 Dec,2019
Dear Frances, Thank you very much for your feedback and recommendation. We are sorry we were unable to offer you an upgrade to a room with a better view for your stay. It was delightful having you both with us. We wish you a nice stay for the days ahead in Cusco area. All the best,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, excellent service, high speed internet, tasty breakfast and decent location. Excellent value for your money. Would highly recommend.
Stayed 1 night in Nov 2019
Response from Gabriela - MuruTeam on 30 Nov,2019
Dear guest, Thank you very much for your comment and recommendation. We are glad to know your stay with us was great. Wishing you a safe return home. All the best

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about this place.Staff was so friendly and nice.It was the first time when we felt we are not in a hotel but our own home.Thye gave us snacks without charging us late at night.They gave us great recommendations and made sure we are comfortable and have everything we need. It was hands down the best service we have received so far.I would rate them 11/10.
Stayed 5 nights in Nov 2019
Response from Gabriela - MuruTeam on 30 Nov,2019
Dear Guest, Thank you very much for the comments. We are beyond happy to know you really felt at home while staying with us. This is the purpose of Muru, and it is great to know our guests truly experience it. We wish you a lovely return home. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was professional and very helpful with answering questions about the area and also let us check in earlier than the normal check in time. I got altitude sickness the first night while there since I didn’t take any of the medicine prior to getting there which was a big mistake. The staff brought an oxygen tank and provided tea that helped with the sickness along with the medicine. The room itself was clean and shower was great (good pressure and temperature range). The breakfast buffet was good with eggs, couple different meats, variety of fruit, oats, crackers, and drinks available. WiFi worked well without any connection issues. A negative was that there were multiple dogs out front of the hotel that barked all night both nights that we were there. The other negative for some people is that it is 10-15 min walk from the plaza and San Pedro station, mostly up hill if you are going back to the hotel. However we just took a cab for like 5 soles after our first trek back so wasn’t an issue for us. The positive about the distance is that you don’t have the traffic noise and noise of all the people that you get staying at a hotel in the plaza. Overall it was a great hotel and would stay here again if we return.
Stayed 2 nights in Nov 2019
Response from Gabriela - MuruTeam on 25 Nov,2019
Dear Guest, Thank you for your feedback and your recommendation for fellow travelers. We are delighted to know your stay with us was nice, and glad to know our staff was helpful at all times. We are working out a way in which the noise from dogs outside will not be an issue for guests. Sorry about this. We wish you a very nice return home, and hope you take great memories from your visit to Peru! Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Very clean with very friendly and helpful staff. Would definitely recommend!
Stayed 2 nights in Nov 2019
Response from Gabriela - MuruTeam on 18 Nov,2019
Dear Guest, Thank you so much for your feedback and recommendation. We are delighted to know you had a great experience staying with us. Wishing you a nice return home. Warm regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean room. Location is not in the city centre but an easy walk.
Stayed 2 nights in Nov 2019
Response from Gabriela - MuruTeam on 18 Nov,2019
Dear guest, Thank you very much for your valuable feedback. We are glad to know you had a great stay with us. Wishing you a safe return home. All the best,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely modern & stylish living close to main square and historical center. Very helpful staff able to advice and give a hand. Hotel has their trusted taxi drivers who are cheaper than when you get a taxi on the street. Overall client service is great. Delicious breakfast with big selection included in price.
Stayed 2 nights in Nov 2019
Response from Gabriela - MuruTeam on 16 Nov,2019
Dear Guest, Thank you very much for the great feedback and recommendation of our property. It is delightful for us to know our guests had a great experience staying with us. Wishing you a lovely return home. All the best

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was modern and extremely clean. The staff was super friendly but still professional. They helped us with travel agency for our trip to Machu Picchu. Also, they kept our passports, credit cards and US dollars locked up in their office since the safety deposit boxes are not screwed I to the wall. Breakfast was very good. It is about a 10 - 15 minute walk to the historic center and about $1.30 taxi ride. I highly recommended it!!!
Stayed 5 nights in Oct 2019
Response from Gabriela - MuruTeam on 22 Oct,2019
Dear guest, Thank you very much for your feedback and recommendation. We are delighted to know you had such a great experience staying with us! Wishing you a safe return home. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about this hotel. The staff goes out of their way to accommodate guests. The hotel is clean and cozy. The breakfast was great. Really everything was great about this experience.
Stayed 2 nights in Oct 2019
Response from Gabriela - MuruHotel on 20 Oct,2019
Dear Guest, Thank you for your comments and feedback. We are glad to know you had a great experience staying with us. Wishing you a safe return home. All the best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Gabriela - MuruTeam on 11 Oct,2019
Dear Guest, Thank you very much for your feedback. We are glad to know you had a great stay with us. Best regards,

6/10 Okay

Verified traveller

Travelled with family
The taxi driver we got at the airport convinced us that this hotel was far enough from the plaza de armas that taxis and restaurants were not easily accessible, it was not in a well-lighted area and could be dangerous. We never saw it but for some reason believed him. He took us to another hotel. (I hope he did work for it) Muru did refund our second night.
Stayed 2 nights in Oct 2019
Response from Muru Team on 21 Nov,2019
Dear sir, We believe it is unfair to give such rating to a property you didn't stay at. It is a shame that the taxi driver talked you into changing your mind, obviously he must have had an agreement with the other hotel you were taken to. All our guests leave Muru having a great experience in every aspect. We are located a short walk to the main square, and the area is very safe since it is a residential area. Restaurants in San Blas and around the main square are quite accesible just walking from the property and we do have trusted taxi drivers for those guests who prefer driving instead. Anyway, we do hope you enjoyed your visit to Cusco.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite location, walking distance to everything in historic center.
Stayed 3 nights in Sep 2019
Response from Gabriela - Muru Team on 1 Oct,2019
Dear guest, Thank you for your feedback. Wishing you a nice return home. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, not crowded, but close to the historic area.
Stayed 1 night in Sep 2019
Response from Gabriela M. - Muru Team on 27 Sept,2019
Dear guest, Thank you for your feedback. We are glad to know your stay with us was pleasant. Best regards,

8/10 Good

Laurent, Cusco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel located close to the center (around 10 min walking) with nice and helpfull staff
Stayed 3 nights in Sep 2019
Response from Gabriela - MuruTeam on 24 Sept,2019
Dear Laurent, Thank you for your feedback. We are glad to know you had a nice stay with us. Kind Regards,

4/10 Poor

Courtney, Philadelphia, Pa

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel started off great but by the end, I was not impressed. First & foremost, one of the main reasons I chose this hotel was because of the rooftop terrace. There is no rooftop terrace for guests despite being advertised as such. The staff was accommodating to all of our needs & did schedule transportation for us as needed. On days of excursions, the hotel provided us with bagged lunches. On our 2nd to last day, $20 American dollars was missing from my wallet. Although I did not expect the hotel to give me $20 back directly, I did expect some type of compensation. I spoke with the manager & owner who informed me they were unable to take off anything from the room, however, they would compensate our airport transportation. When we arrived at the airport, the driver requested payment. I contacted the hotel immediately; my call was lost & when I tried to call back, my calls were immediately transferred to voicemail. Finally, we were given bottle of water daily, per guest, at no charge. On our final day, the front desk attendant charged us 9sol for 3 bottles of water. Although we questioned it, we paid the money in sol versus charging it to a credit card. When checking out, they attempted to charge us again for the water, suggestive that the initial attendant may have pocketed our money. I do understand this is a new hotel & that they are still adjusting, however, given that it is a new hotel, I did expect more of an accommodation for our troubles.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I can say is WOW hillside location across from park easy taxi ride to plaza restaurants shops staff one of my favorite in all my travels making sure tours taxi really yummy breakfast fancy in fact set up early for travelers man I felt like family a must must stay thanks again
Stayed 6 nights in Aug 2019
Response from Muru Team on 11 Sept,2019
Dear guest, Thank you very much for such great review, we are very pleased to know your stay with us was so good. Even more pleased to know you felt like at home, that is one of our most important missions at Muru! Wishing you all the best in your travels. Kind regards, Gabriela

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shoppin, restaurants and historic district. They arranged transport for us from the airport which was excellent. Very pleasant staff. Room large, clean and comfortable. Breakfast was delicious.
Stayed 1 night in Sep 2019
Response from Muru Team on 5 Sept,2019
Dear Guest, Thank you very much for your positive feedback. We are delighted to know your stay with us was pleasant. Our team is always happy to create a nice experience for all our guests. Kind Regards, Gabriela

10/10 Excellent

Pam, Vancouver, BC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close walk to the main square, has 24/7 doorman service, the breakfast was great and starts early which was awesome for the days we had early day trips.
Stayed 3 nights in Aug 2019
Response from Muru Team on 25 Aug,2019
Dear Pam, Thank you very much for the positive feedback! It was a pleasure receiving you at Muru Homely Hotel. We wish you safe travels! Best regards, Gabriela

10/10 Excellent

Verified traveller

Stayed 6 nights in Aug 2019
Response from Muru Team on 20 Aug,2019
Dear guest, Thank you for your positive feedback! It makes as happy to know our work reflects on great experiences staying with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Muru Team on 14 Aug,2019
Dear guest, Thank for staying with us. We wish you a safe return home. Kind regards,

10/10 Excellent

Molly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and homey. Very nice staff amd they helped woth thatever we needed. Only priblem was there was no wifi in the rooms
Stayed 3 nights in Jul 2019
Response from Muru Team on 19 Jul,2019
Dear Molly, Thank you for staying with us, it was our pleasure to receive you at Muru. We are sorry to know you had problems with the wi-fi, currently we are reviewing the connections to make sure it works properly. Wishing you a safe return home. Gabriela M.

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019
Response from Muru Staff on 3 Jul,2019
Dear Guest, Thank you for your positive review of your stay with us! Regards,

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes, geräumiges Zimmer, das leider etwas hellhörig ist (liegt direkt unter dem Frühstücksraum und neben dem Fahrstuhl). Gute Ausstattung und sehr bemühtes Personal. Preis-Leistungsverhältnis super!
Stayed 2 nights in Apr 2022
Response from Avel on 13 Apr,2022
Hello, thank you for choosing Muru Hotel, we will take into account your comment, it helps us to improve, have a beautifull day. Kind regards. Avel

8/10 Good

Lucas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable estancia
Muy buena experiencia en este agradable hotel de Cuzco. Situado a 10min andando de la plaza de armas. El personal es encantador, tuvimos problemas con el agua caliente de la ducha y nos lo arreglaron sin problema. Lo mejor del hotel son las vistas desde el restaurante situado en la última planta
Stayed 2 nights in Nov 2021
Response from Gabriela - Co Owner on 3 Dec,2021
Estimado Lucas, Muchas gracias por su comentario. Estamos felices de saber que disfruto de su estadia con nosotros. Fue un placer recibirle en Cusco! Le deseamos un feliz viaje de retorno a casa.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La atención en el hotel muy buena el personal siempre atento a cubrir tus necesidades en todo momento sólo puedo decir gracias por la atención recibida 5 starts
Stayed 5 nights in Nov 2020
Response from Gabriela - Owner on 26 Nov,2020
Estimado huésped. Muchas gracias por su comentario. Nos hizo muy felices recibirle en Cusco. Y fue un placer atenderlos durante su estadía. Deseamos que se lleve los mejores recuerdos de su visita a Cusco, y que haya tenido un retorno seguro a casa. Atentamente

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nuevo, limpio, cómodo, con excelente servicio y atención.
Stayed 1 night in Mar 2020
Response from Gabriela - MuruTeam on 10 Mar,2020
Estimado huésped, Muchas gracias por sus comentarios. Nos complace que haya tenido una grata estadía con nosotros. Le deseamos un feliz retorno a su país. Cordialmente,

6/10 Okay

Mauricio

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
muy lejos del centro. aunque esta sobre un parque la zona es ruidosa
Stayed 6 nights in Jan 2020
Response from Muru Team on 11 Jan,2020
Estimado Mauricio, Gracias por su feedback, lamentamos que hayan experimentado ruido durante su estadía, no es algo común o de todos los días. Les deseamos un feliz retorno a casa. Saludos,

8/10 Good

Mauricio Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio !
Stayed 2 nights in Dec 2019
Response from Gabriela - MuruTeam on 3 Jan,2020
Estimado Mauricio, Muchas gracias por su feedback. Le deseamos un feliz retorno a su país. Saludos Cordiales,