Breakfast, lunch, dinner served; American cuisine

Reviews of Courtyard By Marriott Dallas DFW Airport North/Irving

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 957 out of 1451 reviews" "
Rating 8 - Good. 292 out of 1451 reviews" "
Rating 6 - Okay. 92 out of 1451 reviews" "
Rating 4 - Poor. 58 out of 1451 reviews" "
Rating 2 - Terrible. 52 out of 1451 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Dontesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property its near the airport but that never bothers us. Ive been staying at this property for over five years but this time was the worst stay for us. We were on the 2nd floor and the guest on the 3rd floor stomped and slammed doors from 8pm until 1am i ahd to call front desk twice other than that everything else was great.
Stayed 1 night in Mar 2024

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was so dirty. The woman at the front desk did an amazing job as did the people at breakfast. The hallway leading to our room smelled like cat urine, as did our room. Then we found dirty sheets. I went to the front desk and she immediately moved us and apologized. The second room was better, would not stay there again. These hotels are spending money on the lobby area and the rooms need help.
Stayed 1 night in Mar 2024

4/10 Poor

Norma

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff is very nice and helpful, yet when we arrived the toilet was clogged, and the bedding gave us all a itchiness as if there was something in them, also if you are a light sleeper i don't recommend due to the aiplanes sound....Also no complimentary breakfast here. Staff was very nice thou
Stayed 1 night in Mar 2024

10/10 Excellent

Marcie

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

James

Stayed 3 nights in Mar 2024

2/10 Terrible

John, Winnsboro

Travelled with family
Disliked: Staff & service, amenities
I booked a double suite. When we arrived at the property at 11:45 pm after traveling all day, I was told that they didn’t have a double suite available and would have to put us in a regular double room. When I asked how that was possible since we reserved a double suite, the front desk person told me that they had to move another guest into my room who didn’t like their double suite. When I stated I was upset about this, her response was that we could wait in the lobby (at close to midnight) while they changed the sheets in the double suite that the other guest didn’t want! Horrible experience!! We will not be staying at this hotel again!!!
Stayed 1 night in Mar 2024

4/10 Poor

Jamesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our air conditioning didn’t work in our room but overall it wasn’t terrible. Everyone was very nice.
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar,2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.

6/10 Okay

Joseph

Stayed 1 night in Oct 2023
Response from Hotel Management on 18 Mar,2024
Thank you for taking the time to send your score. I would greatly appreciate any additional information you'd like to provide. We strive to get better and appreciate any feedback we can get. Thank you for your time

4/10 Poor

Stuart

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
no airport shuttle from DFW had to take uber ($50.00) paid for breakfast didnt start till 7 am we had a 730 flight wasnt told this at time of check in didnt recieve refund for breakfast.
Stayed 1 night in Mar 2024
Response from Hotel Management on 14 Mar,2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although a little way from the airport the shuttle service was excellent. Overall, the hotel was very good and the service was excellent.
Stayed 1 night in Mar 2024
Response from -Felicia, GM on 14 Mar,2024
Hi Peter, thank you so much for your kind comments. We hope to see you again soon!

6/10 Okay

Sandy

Travelled with partner
Liked: Cleanliness
We are still in Texas & they are charging extra for parking …… not satisfied!!
Stayed 1 night in Feb 2024
Response from Felicia, GM on 13 Mar,2024
Hi Sandy, thank you for your feedback and for taking the time to provide it. I will be passing your comments on to the appropriate department. I hope you were able to enjoy the rest of your stay. Have a wonderful evening.

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Courtyard by Marriott was clean and the staff very courteous. We’re thankful that our parking fees ($10.00 per day) was comped by the clerk at check in. Thank you Courtyard for a pleasant experience.
Stayed 2 nights in Mar 2024
Response from Felicia, GM on 13 Mar,2024
Hi Nancy, thank you for your kind comments. We hope to see you again!

10/10 Excellent

Madison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and accomadating after a horrible night in the Dallas airport. Thank you!
Stayed 1 night in Mar 2024
Response from Felicia, GM on 13 Mar,2024
Hi Madison, thank you so much for your kind comments. We hope to see you again soon!

6/10 Okay

Gerardo

Haven’t stayed there yet
Stayed 2 nights in Feb 2024
Response from Felicia on 9 Mar,2024
Thank you for your review, we hope you enjoy your stay with us!

10/10 Excellent

LaShannon

Stayed 2 nights in Feb 2024
Response from Hotel Management on 20 Mar,2024
Hi LaShannon, thank you for the 5/5 review, we hope to see you again soon!

10/10 Excellent

Walter

Stayed 1 night in Feb 2024
Response from -Felicia on 4 Mar,2024
Hi Walter, Thank you for the 5/5 review, we hope to see you again soon!

6/10 Okay

Jeremiah

Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Mar,2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.

10/10 Excellent

Rhonda

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The bistro was such a nice stay in dinning option. Great service. Front desk was very courteous and helpful.
Stayed 1 night in Feb 2024
Response from -Felicia on 4 Mar,2024
Hi Rhonda, Thank you so much for the kind comments, I will certainly pass them along to the team. We hope to see you again soon, have a great week!

6/10 Okay

Acela, Cupertino

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
The rooms needed it to get a little bit more upgrade and the towels were way too old.
Stayed 1 night in Feb 2024
Response from -Felicia on 4 Mar,2024
Hi Acela, Thank you for providing feedback regarding your stay. I have passed this along to my Housekeeping manager. As well as our above property team. Have a wonderful week ahead!

6/10 Okay

LaTisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tub did not drain properly when showering
Stayed 1 night in Feb 2024
Response from -Felicia on 4 Mar,2024
Hi LaTisha, Thank you for your feedback regarding this. I will pass this along to my maintenance team to ensure this was fixed. I hope you have a great week ahead!

10/10 Excellent

Sheniqua

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful
Stayed 2 nights in Feb 2024
Response from -Felicia on 4 Mar,2024
Hi Sheniqua, Thank you so much for your 5/5, and for the kind feedback you've provided. We hope to see you again soone!

2/10 Terrible

jeffrey lynn

Disliked: Staff & service, amenities, property conditions & facilities
Poor check in. Staff was rude. I’m done with Marriott hotels. Two trips to bad experiences
Stayed 1 night in Feb 2024
Response from -Felicia on 4 Mar,2024
Hi Jeffrey lynn, I am so sorry your experience was less than satisfactory. Thank you for your feedback, I will be looking into this in an effort to keep this from happening again at our property.

10/10 Excellent

AALIYAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from -Felicia on 4 Mar,2024
Thank you for the 5/5 rating Aaliyah! We hope to see you again soon!

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Be more transparent when dealing bc with a 3rd. Key connive know upfront of incidental charges and daily parking fees
Stayed 3 nights in Feb 2024
Response from -Felicia on 4 Mar,2024
Thank you for choosing our hotel to stay at, we appreciate your feedback. I will look more into this, this should all be posted on the third party website. I appreciate you bringing this to our attention. We hope to see you again in the future, have a great day!

6/10 Okay

Crystal

Disliked: Staff & service
Do not use the airport shuttle for
Response from Hotel Management on 19 Feb,2024
Hi Crystal, I sincerely apologize your stay was not as great as you or we would have liked. I would greatly appreciate any feedback, it certainly helps us improve moving forward. Have a great evening!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Feb 2024
Response from Hotel Management on 19 Feb,2024
Thank you for taking the time to write a review regarding your recent stay with us and for the kind comments. We look forward to seeing you again. Have a Great Day!

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Plus facility! The staff was cordial, professional, and friendly. Awesome customer service. I had a very pleasant stay. Thank you Charles and staff.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 19 Feb,2024
Thank you so much for your kind comment regarding your recent stay with us! We will pass along your KUDOS to our staff. We hope to see you again soon!

6/10 Okay

Storee

Travelled with partner
Liked: Cleanliness, staff & service
The shower was great! The room was average. Having to pay to park in Dallas was a new one for me.
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Feb,2024
Thank you so much for your kind comment regarding your recent stay with us! We hope to see you again soon!

10/10 Excellent

Tyshawn

Stayed 3 nights in Jan 2024
Response from Felicia on 8 Feb,2024
Thank you for your review, we are so glad you enjoyed your stay with us.

10/10 Excellent

rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, super comfortable bed, very nice staff.
Stayed 1 night in Jan 2024
Response from Felicia on 8 Feb,2024
Thank you for your kind comments. We look forward to your next stay with us

8/10 Good

Janina

Stayed 2 nights in Jan 2024
Response from Hotel Management on 20 Mar,2024
Hi Janina, thank you for the 4/5 rating. We hope to see you again!

10/10 Excellent

Janell, Union

Stayed 1 night in Jan 2024
Response from Felicia on 8 Feb,2024
Thank you for your review, we look forward to your next stay with us!

10/10 Excellent

joseph william

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best. Jessica at the front was totally helpful. The guys at the bar were also amazing. Hector and Charles were very friendly and Informative too. I’ll be coming back
Stayed 2 nights in Jan 2024
Response from Hotel Management on 17 Jan,2024
Thank you so much for your kind comments regarding your recent stay with us! We will pass along your KUDOS to our staff. We hope to see you again soon!

10/10 Excellent

theja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in Jan 2024
Response from Hotel Management on 16 Jan,2024
Thank you so much for the perfect rating. We look forward to working with you again in the near future.

10/10 Excellent

Joseph

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Hotel Management on 16 Jan,2024
Thank you so much for the perfect rating. We look forward to working with you again in the near future.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 16 Jan,2024
Thank you so much for the perfect rating. We look forward to working with you again in the near future.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charles picked me up from the airport and was absolutely wonderful! The girl at the front desk was also wonderful, I did not catch her name.
Stayed 1 night in Jan 2024
Response from Hotel Management on 17 Jan,2024
Thank you for taking the time to submit feedback regarding your stay with us. We look forward to seeing you again!

8/10 Good

Gina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The exterior design was very nice, the restaurant inside was decent and the staff were all very welcoming. However, the building seems to have a bit of an odd arrangement. Our room was on the second floor and it felt like the elevator to go up is a cargo/service elevator. The other part was that it was a lot more isolated from what i had seen on the map. We were very thankful to have the shuttle.
Stayed 1 night in Jan 2024
Response from Hotel Management on 17 Jan,2024
Thank you for taking the time to write a review regarding your recent stay with us and for the kind comments. We look forward to seeing you again. Have a Great Day!

10/10 Excellent

Holly

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Hotel Management on 16 Jan,2024
Thank you so much for the perfect rating. We look forward to working with you again in the near future.

2/10 Terrible

John

Stayed 1 night in Jan 2024
Response from Felicia on 8 Feb,2024
Hi John, I sincerely apologize your stay was not as great as you or we would have liked. I would greatly appreciate any feedback, it certainly helps us improve moving forward. Have a great evening!

10/10 Excellent

Marshall

Liked: Amenities
Friendly, clean, great food and drinks. Convenient adorable parking. I’m generally gone for a week and I leave my truck parked at the motel and use the shuttle. The savings in parking almost pays for the room. The big part is that the shuttle is always on time
Stayed 1 night in Jan 2024
Response from Hotel Management on 17 Jan,2024
Thank you for taking the time to write a review regarding your recent stay with us and for the kind comments. We look forward to seeing you again. Have a Great Day!

10/10 Excellent

Ninfa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Management on 16 Jan,2024
Thank you so much for the perfect rating. We look forward to working with you again in the near future.

8/10 Good

Dia

Stayed 1 night in Jan 2024
Response from Felicia on 8 Feb,2024
Thank you for taking the time to write a review.

8/10 Good

Beatrice Felicia

Stayed 4 nights in Dec 2023
Response from Felicia on 8 Jan,2024
Thank you for taking the time to submit feedback regarding your stay with us. We look forward to seeing you again!

4/10 Poor

Jed

Stayed 1 night in Jan 2024
Response from Hotel Management on 26 Jan,2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and quiet. Got in early and Charles allowed us to check in early. Will definitely stay here again the next time I'm in Dallas.
Stayed 3 nights in Dec 2023
Response from Hotel Management on 5 Jan,2024
Thank you so much for your kind comments regarding your recent stay with us! We will pass along your KUDOS to Charles. We hope to see you again soon!

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was A1. I am definitely going to be a repeat customer
Stayed 3 nights in Dec 2023
Response from Hotel Management on 5 Jan,2024
Dear Valued Guest, thank you for sharing your experience with us. Providing the highest level of hospitality is our main priority and I apologize for failing to meet your expectations. Your feedback will be shared with the leadership team to ensure we are providing the best service for our guests. Thank you again and we hope to see you the next time you are in the DFW area.

8/10 Good

Jamie, Stillwater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 26 Jan,2024
Thank you for taking the time to submit feedback regarding your stay with us. We look forward to seeing you again!

10/10 Excellent

Jacobo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Amazing hotel. Highly recommended, specially for a night stay between flights.
Stayed 1 night in Dec 2023
Response from Hotel Management on 5 Jan,2024
Thank you so much for taking the time to share your feedback. We look forward to working with you again in the near future.

10/10 Excellent

ivone

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing close by I’m staying on 31st and restaurant close and , won’t open until 7 am , I’m leaving at 6 am . No alternative for dinner or breakfast…
Stayed 1 night in Dec 2023
Response from Hotel Management on 5 Jan,2024
Dear Valued Guest, we take guest satisfaction very serious; Please reach out to us directly and we will address your concerns.