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Reviews of Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 out of 5
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel
1015 Elm St, Dallas, TX

Reviews

6.2
Rating 10 - Excellent. 247 out of 1002 reviews" "
Rating 8 - Good. 193 out of 1002 reviews" "
Rating 6 - Okay. 180 out of 1002 reviews" "
Rating 4 - Poor. 170 out of 1002 reviews" "
Rating 2 - Terrible. 212 out of 1002 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Emily

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Janis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located near the Dart station, making it convenient to travel around the city. Rooms are laid out well for maximum comfort & efficiency. The one downside of the room was the air conditioner. It was very noisy, and left the room either too warm or too cold. But other than that, I would recommend this hotel.
Stayed 4 nights in Apr 2024

2/10 Terrible

Michael

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible do not say here at any cost!!!!! Most the staff there are horrible and nasty. I wish I got the name of one of the front desk clerks he was great and fixed everything for me. But other than that. Never again. I was told I could have a late check in and they gave my room away so I was stuck with out a room for the night and had to stay at a different hotel for the night, didn’t want to even help me and blamed it on expindia. Let not talk about the rooms dirty smelled of smoke and the shower was broken, had to be moved in to a different room. Sooo Again do not stay at the hotel,
Stayed 2 nights in Feb 2024

6/10 Okay

Kevin

Liked: Staff & service, amenities
The staff was nice and really helpful. The housekeepers was amazing with cleanliness and being friendly. The only downside was my first room had a crack in the window that made a lot of noise. The staff was kind and switched my room with no problem. Will definitely be booking again
Stayed 3 nights in Mar 2024

8/10 Good

Anusilia

Great location to all the downtown attractions. Staff were nice and helpful . The area outside the building had homeless people but other than that for the price of the hotel , it’s a good deal.
Stayed 3 nights in Mar 2024

10/10 Excellent

Moses

Stayed 2 nights in Mar 2024

6/10 Okay

Christopher

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very dated. The carpet was old and dirty looking in the room and hall. The door to the room was not snug and there was a light leak around the bottom and side of the door. The garage was dirty and smelled bad. I was disappointed with the stay from such a hotel.
Stayed 1 night in Feb 2024

6/10 Okay

Joel

Travelled with family
Disliked: Amenities, property conditions & facilities
Low water flow on faucet. Alarm went off by accident, i think, and it took half an hour to stop it. It’s more towards the end of downtown. Area didn't feel safe.
Stayed 1 night in Mar 2024

4/10 Poor

William

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Common areas of hotels were always dirty staff takes extremely long time for requests and half clean rooms
Stayed 2 nights in Mar 2024

2/10 Terrible

Anayansi

Stayed 1 night in Mar 2024

6/10 Okay

lindsey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked here for Sunday checked in on Sunday morning n then i checked out the same day mind you i already payed for the hotel . When i checked in n when i was checking out they were trying to charge me again ? It didn’t make sense to me The lady said it’s because you checked in at 1am and it count as Saturday i was confused. i just don’t understand but the stay was okay nice area view of the city but other then that it was okay
Stayed 1 night in Mar 2024

4/10 Poor

Valentina

Travelled with partner
Disliked: Cleanliness
I paid almost $500 with the $150 included for the deposit. There was poop on the side of the bathtub and toilet, the sink and tub was clogged. Housekeeping was called and i watched him "clean" the bathroom and still miss the poop on the side of the toilet and i assumed he had cleaned the poop off the side of the tub, but nope! Maintenance came twice to unclog the sink and bathtub. Housekeeping just tried to open our room door instead of knocking. I honestly should have gotten at least sone of my money back. Its ok though ill never stay there again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Robin

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Cheryl, Mapleton Depot

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the convention center
Stayed 3 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Liked my stay
Stayed 1 night in Mar 2024

2/10 Terrible

roland, san antonio

Travelled with family
Disliked: Property conditions & facilities
Train station an bus station next to hotel large number homeless people surround the building
Stayed 1 night in Feb 2024
Response from Director of Operations on 4 Mar,2024
Dear Roland,Thank you for your comments and your opinion.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Director of Operations on 28 Feb,2024
Dear Jennifer,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 Excellent

Mike, PUERTO AVENTURAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to town to attend a hockey game and stayed here since they offered parking, near restaurants and we could walk to the game
Stayed 1 night in Feb 2024
Response from Director of Operations on 17 Feb,2024
Dear Mike,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and hope you enjoyed the game. Thank you again for staying and we wish you many happy returns.Sincerely,Brian Angerer

10/10 Excellent

Orlando

Response from Director of Operations on 19 Feb,2024
Dear Orlando,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okay

Anthony

Stayed 1 night in Feb 2024

4/10 Poor

Gower, Mount Pearl

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The good - My room was incredibly clean. It was one of the cleanest hotel rooms I have ever had. The staff, including the cleaning and maintenance staff, were friendly and helpful. The bad - Arriving at the hotel, the drop-off area was blocked with traffic cones. Therefore, I felt I had to risk getting a parking ticket to check-in. The parking garage was very dirty, with broken glass on the ground, old fluorescent tubes, etc. The heater in my room also didn't work the first night and I awoke at 5am to a freezing room. I had to request a repair twice for the following night. The patio furniture on my balcony was also missing bolts. The refrigerator in my room also needed to be defrosted. When I arrived, the curtain in my room was also pinched out the patio door and was wet. Overall - I respect this is an older hotel, so I expect some cosmetic issues, such as peeling wallpaper, leaking patio doors, etc. I believe this hotel suffers from management who fail to prioritize regular maintenance and inspections to ensure a safe environment and a positive guest experience. The issues I observed are easily corrected and avoidable, and I don't believe the frontline staff are the issue as my experience with them was excellent.
Stayed 2 nights in Feb 2024
Response from Director of Operations on 14 Feb,2024
Dear Gower,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are so sorry that we did not meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Good location in downtown Dallas within walking distance to tourist destinations. Easy freeway access. Absurd traffic noise for being on the 19th floor. Wheelchair accessible room had very narrow space between the beds making getting in and out of bed difficult. There was no soap in the room on arrival. Restaurant in hotel was not very good. Parking garage was cramped and smelled so strongly of marijuana that I expected a drug bust at any moment. All in all, the property was much less premium than I had anticipated.
Stayed 3 nights in Feb 2024
Response from Director of Operations on 12 Feb,2024
Dear Robert,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are very sorry that there was traffic noise. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

8/10 Good

Sylvie

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Property well located and balcony give you a great view of Dallas. Full size fridge in the room was great . Pool was closed as it open only mid March. Restaurant was closed but great restaurants nearby walkable distance. Room and Bathroom need some updates including the patio door.
Stayed 1 night in Feb 2024
Response from Director of Operations on 17 Feb,2024
Dear Sylvie,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The door to the bathroom did not close and shower was missing a liner. The coffee maker was missing. The plug could not support the microwave. Half of the elevators were not working and first floor stairwell had a bunch of stuff in it you had to step over to use the stairs.
Stayed 1 night in Feb 2024
Response from Director of Operations on 12 Feb,2024
Dear Elizabeth,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are very sorry that there were power issues in your room. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Director of Operations on 9 Feb,2024
Dear Jonathan,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you the best.Sincerely,Brian Angerer

10/10 Excellent

Yanice, Dallas

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only up and down fall we had a great view but dallas stay lit if you have a balcony and will be a little noisy we used the room as a friend birthday sleepover so we didn’t leave but there are a few walking distance spots and uber and bus ride away we had fun even when the microwave and tv cut off because the have a ghetto plug in system in one area of our room 8/10 will book again
Stayed 1 night in Feb 2024
Response from Director of Operations on 5 Feb,2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many happy returns.Sincerely,Brian Angerer

8/10 Good

Randy

Liked: Cleanliness
Property was average.. nothing above normal as far as amenities or location. The hotel itself was clean and staff were attentive and friendly.
Stayed 2 nights in Feb 2024
Response from Director of Operations on 5 Feb,2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okay

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Response from Director of Operations on 31 Jan,2024
Dear Larry,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many cool returns.Sincerely,Brian Angerer

8/10 Good

Loraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location - I could walk to the attractions in the downtown area. I liked having the bar/restaurant on the property. The only complaint is that the breakfast was all or nothing - a buffet - you could not order something a la carte or smaller.
Stayed 2 nights in Jan 2024
Response from Director of Operations on 29 Jan,2024
Dear Loraine,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okay

Ferdinan, San Leandro

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Director of Operations on 29 Jan,2024
Dear Ferdinan,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.Sincerely,Brian Angerer

6/10 Okay

demont

Liked: Cleanliness, staff & service, amenities
No truck or suvs are able to fit into garage. Also showers drain very slow.
Stayed 1 night in Jan 2024
Response from Director of Operations on 26 Jan,2024
Dear Demont,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okay

Daniel, Fort Worth

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Operations on 24 Jan,2024
Dear Daniel,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.Sincerely,Brian Angerer

2/10 Terrible

bernie

Stayed 2 nights in Jan 2024
Response from Director of Operations on 22 Jan,2024
Dear bernie,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are sorry to see that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Room and Great Customer Service.
Stayed 2 nights in Jan 2024
Response from Director of Operations on 22 Jan,2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely, Brian Angerer

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Unclean
This was the cheapest option to stay downtown but I was still surprised by the lack of cleanliness. The floor of the lobby is gorgeous, but my room was definitely not. There was poop in the toilet when I walked in that had obviously been there for awhile, the carpet outside the bathroom was soaked, and the floor of the bathroom was covered in a sticky material. This location downtown is great, and the price would have been great as well if my room didn’t have those issues. The hotel has great potential, it just needs a new cleaning staff.
Stayed 1 night in Jan 2024
Response from Director of Operations on 15 Jan,2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are so sorry that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
Breakfast buffet was too expensive if not included. Hotel bar had nothing on the TVs. Paid extra for cityview which was only a small window that was extremely dirty. Overall the staff are friendly and the rooms were decent and clean. Close to many restaurants and walking distance to Dealey Plaza, Aquarium,and museums.
Stayed 2 nights in Jan 2024
Response from Director of Operations on 15 Jan,2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are so sorry that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

2/10 Terrible

Thiago Henrique Martins

Stayed 2 nights in Jan 2024
Response from Director of Operations on 15 Jan,2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are so sorry that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

2/10 Terrible

Tawayana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Hotel was not as expected. We had to change rooms because of a water leak and then the second room had a glob of hair in the shower, will not be staying again!
Stayed 2 nights in Jan 2024
Response from Director of Operations on 8 Jan,2024
Dear Tawayana,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are so sorry that we failed to meet your expectations. Thank you again for staying with us and we wish you the best.Sincerely,Brian Angerer

10/10 Excellent

Kit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early and were able to check in. Staff very personable and upgraded us to balcony room at no charge. Our ac vent hissed but it was like a white noise so it wasn’t really disturbing. We chose Crown Plaza because the rates were good and in walking distance to American Airlines Center
Stayed 1 night in Jan 2024
Response from Director of Operations on 8 Jan,2024
Dear Kit,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely,Brian Angerer

10/10 Excellent

rene

Stayed 1 night in Dec 2023
Response from Director of Operations on 27 Jan,2024
Dear rene,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Director of Operations on 8 Jan,2024
Dear Santos,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely,Brian Angerer

2/10 Terrible

Scheleatha

Stayed 1 night in Jan 2024
Response from Director of Operations on 8 Jan,2024
Dear Scheleatha,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are so sorry that we failed to meet your expectations. Thank you again for staying with us and we wish you the best.Sincerely,Brian Angerer

4/10 Poor

mel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I like that it was walkable. I dislike how ride front desk was when asked for a refund about the parking garage
Stayed 3 nights in Dec 2023
Response from Director of Operations on 8 Jan,2024
Dear Mel,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are so sorry that we failed to meet your expectations. Thank you again for staying with us and we wish you the best.Sincerely,Brian Angerer

6/10 Okay

Daphne

Travelled with family
Disliked: Staff & service
Not so good stay
First of all, during check in, the woman at the front desk was rude! The tub’s faucet was taped up and there was a razor on the bathroom counter. I was in Dallas for the Mavericks game so after the game, I went to front desk and the gentleman who was now on duty apologized and gave me a different room that was actually better than the one before. Another issue was the elevator stopping and door not opening. Tried to take the stairs but the exit door was locked which is not safe. I was charged an additional $75 that I haven’t been refunded for. It was only a one night stay but I won’t be staying here again.
Stayed 1 night in Dec 2023
Response from Director of Operations on 6 Jan,2024
Dear Daphne,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are so sorry that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

2/10 Terrible

Jenifer

Disliked: Cleanliness, property conditions & facilities
Bedbugs.
Stayed 2 nights in Dec 2023
Response from Director of Operations on 31 Jan,2024
Dear Jenifer,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are so sorry that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was clean nice view of the city comfortable would stay here again
Stayed 1 night in Dec 2023
Response from Director of Operations on 6 Jan,2024
Dear Priscilla,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely,Brian Angerer

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with extremely comfortable beds.
Stayed 1 night in Dec 2023
Response from Director of Operations on 6 Jan,2024
Dear Jacqueline,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely,Brian Angerer

10/10 Excellent

Micah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Operations on 6 Jan,2024
Dear Micah,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely,Brian Angerer

10/10 Excellent

tabby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean & safe
Stayed 2 nights in Dec 2023
Response from Director of Operations on 6 Jan,2024
Dear Tabby,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely,Brian Angerer

4/10 Poor

Hunter

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Operations on 3 Jan,2024
Dear Hunter,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are so sorry that we did not live up to your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer