Hypo-allergenic bedding, pillow-top beds, in-room safe, desk
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Reviews of Omni Dallas Hotel

4 out of 5
Omni Dallas Hotel
555 S Lamar St, Dallas, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 1598 out of 2331 reviews" "
Rating 8 - Good. 331 out of 2331 reviews" "
Rating 6 - Okay. 198 out of 2331 reviews" "
Rating 4 - Poor. 94 out of 2331 reviews" "
Rating 2 - Terrible. 110 out of 2331 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, up to date rooms. Lots of dining options.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sandra Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Natashia

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel and the sport bar food, delicious
Stayed 3 nights in Mar 2024

10/10 Excellent

BERNARD

We enjoyed our visit
Stayed 2 nights in Apr 2024

4/10 Poor

Paxton

Business traveller
Liked: Cleanliness, staff & service, amenities
The shower in the bathroom was tiny. The door would be half way in the shower when fully opened. Valet took 40 minutes to retrieve my car 2/3 days of my stay. Room service menu is limited and food is average.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Bianca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great check in experience, totally happy with receptionist.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Was an amazing stay and a beautiful location. Staff was in a great mood. Only complaint is tv in restroom didn’t work. Other than that was an awesome experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go again!
Stayed 1 night in Mar 2024
Response from Kelly on 9 Apr,2024
Thank you for staying with us! We love to see that you had a great time and we look forward to welcoming you back.

2/10 Terrible

JoLynn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Frustrating. They didn't make beds or refresh linens during our stay at all. My husband and I spent an hour trying to get in our room one night going up and down the elevator 6 times. Meanwhile the staff kept passing us off with "another room key". I felt as though we were treated as if we were dumb. Battery died to our room key opener and somehow it was our problem? Our time was wasted. Would not stay here agan.
Stayed 3 nights in Mar 2024
Response from Kelly on 6 Apr,2024
We apologize for the issues you experienced with housekeeping and your key not properly working. We have addressed your feedback with the team. Thank you for staying with us and if there is anything additional we can do to resolve this situation, please do not hesitate to contact the hotel directly.

8/10 Good

Shannon, OKC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting spa experience 😬
Stayed 1 night in Mar 2024
Response from Kelly on 4 Apr,2024
Thank you for staying with us. We are pleased to see you enjoyed your visit. If you would like to discuss your spa experience, please do not hesitate to contact the hotel directly.

2/10 Terrible

wajih, seabrook

Disliked: Staff & service, property conditions & facilities
System went down for 2 days. Cash only. They can’t give you keys. People couldn’t checking in. Terrible experience
Stayed 1 night in Mar 2024
Response from Kelly on 6 Apr,2024
We apologize for your experience. Please contact the hotel directly if there is anything further we can do to address your experience.

2/10 Terrible

wajih, seabrook

Disliked: Staff & service
Refused to give us our room. Lied about not having our room available and give us another. 2 hours later after insisting and calling Expedia they were able to find the double queen bed we booked available. It was the evening before the ATA event and they did the same thing for many families.
Stayed 2 nights in Mar 2024
Response from Rio on 3 Apr,2024
Good day, I truly apologize for the issues you experienced during your stay. Omni as a company experienced an international outage, which meant we were not able to receive reservations from 3rd parties like Expedia. I want to assure you no one lied to you about not being able to find your reservation - we legitimately could not see any 3rd party reservations until we spoke to our 3rd party customer service team. We then worked to rebuild the reservation's separately in our own system, which was down.Our team spent the entire day checking people in on paper due to this issue, which we have only very recently recovered from. Every person who checked in on Friday, 3/29/2024, experienced the same issue. While this is something that was out of our control, we would like to try and make this right. I am applying a credit to your account for 70% off the first night of your stay. You should see this credit within the next 3-5 business days. We appreciate your business and hope you'll visit us at the Dallas Omni again.

6/10 Okay

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Over all the stay was fine. We were there for a tournament and didn't use the facilities much. Unfortunately, getting food was a challenge since the credit card system was down for the hotel and its restaurants and the ATM depleted of cash. Wasn't pleased having a convention center pretzel for breakfast the morning of a major tournament.
Stayed 3 nights in Mar 2024
Response from Kelly on 1 Apr,2024
Thank you for staying with us. We apologize for the disruption and inconvenience regarding the credit card system. We do hope we will get to welcome you back in the future.

4/10 Poor

Heather

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice, clean and comfortable. However I can't give it a better rating because their systems were down we waited all day to get into our room. Then customers coming in at 4pm or after got rooms before those of us who filled out paperwork hours ago. We were originally told we'd get our rooms 1st. Stood in long line 3xs. Manager and director tried their best to accommodate us but so many people were in the same situation as us. It was ATA taekwondo national tournament Omni was the host hotel for the tournament. All of the restaurants were cash only all weekend which was very inconvenient because of the amount of people staying at hotel with children the one atm at the hotel was ALWAYS out of cash. The staff was nice considering all the commotion of entire Omni systems being down.
Stayed 2 nights in Mar 2024
Response from Kelly on 2 Apr,2024
We apologize for the delay at check in as well as the inconvenience of the payment options during your visit. Please contact the hotel directly if you would like to discuss your experience. Thank you again for staying with us and we hope to welcome you back in the future.

10/10 Excellent

Daniel

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great and awesome stay! I will definitely book here again!
Stayed 2 nights in Mar 2024
Response from Kelly on 1 Apr,2024
Thank you for the great review! We love to hear that you had a great time and we look forward to seeing you when you return!

4/10 Poor

Shveta

Travelled with family
Service not good
Stayed 2 nights in Mar 2024
Response from Kelly on 1 Apr,2024
We are sorry to hear that your experience was less than exceptional. Please contact the hotel directly if there is anything additional we can address for you regarding your visit and service received.

2/10 Terrible

Thomas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Their computer system went down preventing us fro checking in our out. It also prevented us fro doing anything on the property because all the bars and restaurants were cash only and the ATM was emptied by the other guests. None of that was anyone’s fault my poor review is from how it was handled. Zero compensation or concern that our mini staycation plans were de-railed. We were offered a $30 room credit but could not use it because that system was down too. On top of that half of our luggage was misplaced so I had to hunt that down too. The hotel was nice and the staff were nice but i definitely will not come back.
Stayed 2 nights in Mar 2024
Response from Kelly on 1 Apr,2024
We apologize for the disruption and inconvenience of the computer system outage. We are disappointed to hear that the other aspects of your visit were also less than exceptional. If these issues are still unresolved, please contact the hotel directly and request to speak to the manager on duty.

2/10 Terrible

Taija

Disliked: Cleanliness
Worst stay in my life. They had a system outage and couldn’t check into the room. Entire property was cash only. ATM charge is $5. Spa closed, just a disaster. Had to get dressed for a funeral in the lobby bathroom. Finally got access to my room and it was dirty little hairs and stuff messed up but I had no time to change rooms. The next morning went to take shower and it was soiled panties and a condom hiding behind the towels. I was disgusted. They gave me a new room that was ok, the manager of housekeeping said he would give me a $50.00 credit say he sent me a email but of course that never happened. And of course since the “system” was down there was no proof of a credit. The entire weekend was horrible. Never again!
Stayed 2 nights in Mar 2024
Response from Kelly on 1 Apr,2024
We are so sorry to hear about this experience. We have addressed this with our Housekeeping team and they will be in contact with you.

2/10 Terrible

Michael Wayne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Kelly on 2 Apr,2024
We are disappointed to see that you did not have an enjoyable stay. Please contact the hotel directly if there is anything specific we can address for you.

10/10 Excellent

Cynthia, Allen

Liked: Cleanliness, amenities, property conditions & facilities
They were having some computer issues so the bars were cash only which we didn’t have. Otherwise staff was great. Room was great.
Stayed 1 night in Mar 2024
Response from Kelly on 2 Apr,2024
We apologize for the disruption and inconvenience regarding our payment options. However, we are happy to hear that you enjoyed the many other aspects of your stay and we hope to see you back again!

4/10 Poor

Lewis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The systems were down the first day I understand. However the next day in still unable to access in and out the parking garage. Also my room key consistently doesn't work. This my second time since I've been here getting it fixed. I have to stand in line, like a new guest . And I've paid over $600 for my stay unacceptable
Response from Kelly on 2 Apr,2024
We apologize for the disruption and the inconvenience the key cards caused you at the garage and guestroom points. Please contact the hotel directly if you would like to speak to a Manager on Duty regarding your experience.

2/10 Terrible

Lauren

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Kelly on 2 Apr,2024
We are disappointed to see that you did not have an enjoyable stay. Please contact the hotel directly if there is anything specific we can address for you.

10/10 Excellent

Jennifer, Sherman

Liked: Cleanliness, staff & service, property conditions & facilities
It was fantastic.
Stayed 1 night in Mar 2024
Response from Kelly on 2 Apr,2024
Thank you for choosing to stay with us! We are happy to hear that you had a fantastic visit. Come see us again soon!

2/10 Terrible

Ryan

Stayed 1 night in Mar 2024
Response from Rio on 20 Apr,2024
Good day Ryan. I apologize for any issues you had during your stay, and would like an opportunity to possibly make this right. Please reach out to us at the hotel at your earliest convenience. We await your response.

2/10 Terrible

Elisa

Stayed 1 night in Mar 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Kelly on 2 Apr,2024
We are delighted to see you had a great stay with us. Thank you for choosing Omni Dallas and we hope to see you back again!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property will many restaurants. Exceptional staff at hotel and all restaurants. The rooms were clean and well maintained. We will definitely stay there again when we visit Dallas.
Stayed 3 nights in Feb 2024
Response from Kelly on 2 Apr,2024
Thank you for taking the time to recognize the service the staff members provided during your stay. We appreciate that you chose us for your visit to Dallas and we hope to see you again!

8/10 Good

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, only downside was noisy road that you could hear in the room.
Stayed 3 nights in Mar 2024
Response from Kelly on 2 Apr,2024
Thank you for staying with us! We hope to see you back again soon!

10/10 Excellent

Camille

Stayed 1 night in Mar 2024
Response from Kelly on 2 Apr,2024
Thank you for staying with us and for taking the time to share your rating!

10/10 Excellent

Kari

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We only were able to stay one night unfortunately, but we absolutely loved it. Everyone was so welcoming and helpful, they definitely treat you so much better than any other hotel we've been at. We will definitely be back if we are in the area, so much to do and we barely got to see the half of it! I would highly recommend this hotel!
Stayed 1 night in Mar 2024
Response from Kelly on 2 Apr,2024
Thank you for taking the time to recommend our hotel! We are grateful you selected us for your one night in the area, and we look forward to welcoming you back on your future travels.

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice property. The elevators were really slow. During the busy times you would have to wait a few minutes.
Stayed 1 night in Mar 2024
Response from Omni Dallas on 26 Mar,2024
Hi Brent,Thank you for the review! Your feedback is much appreciated and helps our team improve.

6/10 Okay

Tracy

Liked: Cleanliness
The WiFi didn’t work properly and it was hard to get in contact with someone. I tried calling the front desk on a few occasions and either no one answered or I had to keep calling back.
Stayed 1 night in Mar 2024
Response from Omni Dallas on 26 Mar,2024
Dear Tracy,We do want to apologize for the inconvenience with the wifi connection. We would like to learn more about your stay, please contact us directly.

2/10 Terrible

Oliver

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Omni Dallas on 26 Mar,2024
Hello OliverThank you for the review! Your feedback is much appreciated and helps our team improve. We want to learn more about your experience. Please feel free to reach out directly.

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Omni Dallas on 26 Mar,2024
Hi AldoThank you for the 5-star review! We’re here to serve you anytime.

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to self park. front desk was super polite and helpful. easy to check out.
Stayed 1 night in Mar 2024
Response from Omni Dallas on 26 Mar,2024
Hi Barry,We sincerely appreciate you taking the time to share with us your experience at Omni Dallas. On behalf of our entire team, thank you for allowing us to serve you.All the best,The team at Omni Dallas

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Service has been great!
Stayed 1 night in Mar 2024
Response from Omni Dallas on 23 Mar,2024
Hello Brett,Thanks for the review! We hope to serve you again in the future.

10/10 Excellent

Fredrick

Stayed 2 nights in Mar 2024

8/10 Good

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the room had a microwave
Stayed 2 nights in Mar 2024
Response from Jeislor D. on 21 Mar,2024
Thank you for your review. We hope to welcome you back soon!

6/10 Okay

Taylor, Worthington

Travelled with partner
Liked: Staff & service, amenities
Young Kids screaming at late hours was not something I was expecting from this hotel, overall it was an okay experience but I would not stay here again
Stayed 2 nights in Mar 2024
Response from Omni Dallas on 20 Mar,2024
Dear Taylor,We do want to apologize for the disruption during your stay. We appreciate your feedback and making us aware of this. We would love to hear more about your stay, please feel free to contact us directly.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! Clean, comfortable, freindly and helpful staff.
Stayed 2 nights in Mar 2024
Response from Omni Dallas on 19 Mar,2024
Hi Charles,We’re always happy when customers like you enjoy your time at Omni Dallas. Come back anytime!

8/10 Good

Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel the room was a little over priced but staff was very nice. The dining was excellent. And vallet was on point.
Stayed 1 night in Mar 2024
Response from Omni Dallas on 19 Mar,2024
Hi Marcos,Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Omni Dallas on 19 Mar,2024
Hi Steven,Thanks for sharing the word about Omni Dallas. We really appreciate your positive review.

2/10 Terrible

james

Business traveller
My room wasn’t available. They didn’t have my reservation even thou I had a confirmation from Expedia.
Stayed 2 nights in Mar 2024
Response from Kelly on 14 Mar,2024
We are disappointed to hear that there was an issue regarding your reservation. If you would like to discuss, please do not hesitate to reach out to the hotel directly and ask for the Manager on Duty.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great near everything pool is super neat and good for kids we loved this place
Stayed 1 night in Mar 2024
Response from Kelly on 14 Mar,2024
We are happy to hear that you and your family enjoyed your stay with us! Thank you for choosing us and we hope to see you back again.

10/10 Excellent

Kryzmon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelly on 14 Mar,2024
Thank you for staying with us! We are delighted to see you enjoyed your visit.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelly on 14 Mar,2024
Thank you for taking the time to leave us review! We are glad to see you had a great experience.

10/10 Excellent

Hetal

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Omni Dallas on 19 Mar,2024
Hi Hetal,Your feedback means a lot to our team. Thank you for taking the time to leave us this review!